All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Response from Fiesta Inn Toluca Centro on 26 Mar 2024
Muy buenos días estimado huésped, muchas gracias por sus valiosos comentarios, los cuales los tomamos en cuenta para mejorar y seguir con nuestros estándares de servicio, estaremos esperando su pronta visita, reciba un cálido saludo, Fiesta Inn Toluca Centro
Response from Fiesta Inn Toluca Centro on 22 Jan 2024
Gracias por el valioso tiempo en brindarnos sus comentarios, los cuales nos ayudan a mejorar día con día, cuente con la confianza de que nuestro personal conoce las observaciones y opiniones de nuestros clientes.
6/10 Okay
Ruben
30 Dec 2023
Ruben
Stayed 6 nights in Dec 2023
Response from Fiesta Inn Toluca Centro on 22 Jan 2024
Estimado huésped, Muchas gracias por su valiosa opinión, gracias por el tiempo que dedicó en sus comentarios, trabajamos día con día para asegurar brindar un servicio de calidad en todas nuestras áreas de trabajo. ¡saludos cordiales! Fiesta Inn Toluca Centro
10/10 Excellent
LaMonica
26 Dec 2023
LaMonica
Stayed 3 nights in Dec 2023
Response from Fiesta Inn Toluca Centro on 22 Jan 2024
Muchas gracias por su valiosa opinión, gracias por el tiempo que dedicó en sus comentarios que nos impulsan a garantizar estancias placenteras y agradables. ¡saludos cordiales! Fiesta Inn Toluca Centro
Response from Fiesta Inn Toluca Centro on 26 Mar 2024
Muy buenos días estimado huésped, muchas gracias por sus valiosos comentarios, los cuales los tomamos en cuenta para mejorar y seguir con nuestros estándares de servicio, estaremos esperando su pronta visita, reciba un cálido saludo, Fiesta Inn Toluca Centro
Response from Fiesta Inn Toluca Centro on 29 Nov 2023
Muy buena tarde estimado Oscar, nos complace saber que disfrutó su estancia , lo invitamos a regresar pronto al Hotel, en donde la esperaremos con mucho gusto.Fiesta Inn Toluca Centro
Response from Fiesta Inn Toluca Centro on 29 Nov 2023
Buena tarde estimado huésped, gracias por su calificación, lo esperamos nuevamente en Fiesta Inn Toluca Centro
8/10 Good
Eduardo
15 Oct 2023
Eduardo
Stayed 1 night in Oct 2023
Response from Fiesta Inn Toluca Centro on 29 Nov 2023
Excelente tarde estimado sr Eduardo, gracias por su calificación, si visita nuevamente la ciudad de Toluca , con todo gusto lo estaremos esperando, saludos cordiales.
10/10 Excellent
Diamant Jindryzka
11 Oct 2023
Diamant Jindryzka
Stayed 1 night in Oct 2023
Response from Fiesta Inn Toluca Centro on 29 Nov 2023
Muy buena tarde estimado huésped, nos da mucho gusto saber que disfrutó su visita pasada, con gusto lo esperamos nuevamente en Fiesta Inn Toluca Centro
6/10 Okay
Martha
1 Oct 2023
Liked: Cleanliness
Disliked: Staff & service, amenities
Horrible service at restaurant, staff very slow and food were below avarage.
Martha
Response from Fiesta Inn Toluca Centro on 29 Nov 2023
Muy buena tarde estimada huésped, con gusto trabajaremos y dedicaremos tiempo de capacitación y atención, con la finalidad de que todo nuestro staff sea el mejor , esperamos que en su próxima pueda notar la diferencia.
Fiesta Inn has a great location, it is clean, well litted, very friendly staff. The dark side is the food, terrible beverages, they should have great coffee, tea and bread. The dishes are ok, good or very bad, somebody has to pay attention to this! we had to go out for meals after the bad experiences.
The staff were super accommodating and let my parents check in early.
The elevator didn't work but made an effort to accommodate my mom with mobility issues.
Overall it was a pleasant experience.
The hotel is pretty central, it’s easy to walk anywhere. The reception staff is super helpful, especially Alberto, who helped us get reliable transportation and gave us tips for touring the city.
When you stay for several days you would expect a daily complementary cup of coffee in your room. Unfortunately only (1) cup is given no matter the number of days. I was told the hotel's policy after asking for a "missing" coffee maker package on my second day. I found nearby places where to eat breakfast rather than in the lobby of the hotel for the remaining of my stay.
Carlos
Stayed 2 nights in Sep 2022
Response from Gerencia on 21 Sept 2022
We are very sorry to know that your stay was not as pleasant as we would have liked, all your comments are very important to us and help us improve the experience of all our guests, we will follow up on the comments you made to us, we hope to see you very soon, greetings. Management.
6/10 Okay
Jose, Clinton
Business traveller, Travelled with partner
7 Sept 2022
Liked: Staff & service
The room stinks, in the room is a coffee maker, but no supply coffee, they left a little bottle of water for two(12 oz.) when you ask for something that is normal at others hotels, they answer I will charge you.
Jose
Stayed 4 nights in Sep 2022
Response from Gerencia on 7 Sept 2022
Dear Mr. Jose, thank you for answering the satisfaction survey, your comments help us improve our service, we will follow up on the details you had during your stay so that it does not happen again, we apologize for the inconvenience.
Fiesta Inn Centro is a clean, updated rooms, with a friendly staff. It is located close to the zocolo and centro attractions. It is a modest facility with limited amenities. Good value for low key travel.
DAVID
Stayed 3 nights in May 2022
Response from Fiesta Inn Toluca Centro on 5 May 2022
Estimado David:
Gracias por hospedarse con nosotros y por compartirnos su opinión, es muy importante para nosotros.
Lo esperamos pronto de regreso.
Clean hotel in a nice location, couple blocks away from some historical places in downtown Toluca. Decent places to eat but nothing too extraordinary. Room came with a free beverage from the bar for each guest staying. They had giant bottles of shampoo and body wash that they refill so that’s a plus in my books.
Victor
Stayed 1 night in Dec 2021
Response from Fiesta Inn Toluca Centro on 6 Jan 2022
Estimado Victor:
Gracias por hospedarse con nosotros y por compartirnos su experiencia.
Los esperamos pronto de regreso a esta su casa.
Response from Fiesta Inn Toluca Centro on 28 Dec 2021
Estimado Rodolfo:
Agradecemos que nos haya elegido para hospedarse y por compartirnos sus comentarios.
Esperamos pronto tener la oportunidad de atenderles
Les deseamos excelente inicio de año y felices fiestas.
6/10 Okay
Nan
Travelled with partner
14 Dec 2021
Liked: Property conditions & facilities
It was ok.
Nan
Stayed 3 nights in Dec 2021
Response from Fiesta Inn Toluca Centro on 15 Dec 2021
Estimado señor Guzman:
Gracias por hospedarse con nosotros y por evaluarnos. Lo esperamos pronto de regreso.
6/10 Okay
Ruben
19 Nov 2021
Liked: Staff & service
Ruben
Stayed 1 night in Nov 2021
Response from Fiesta Inn Toluca Centro on 20 Nov 2021
Estimado Ruben:
Gracias por hospedarse con nosotros y por calificarnos. Agradeceríamos que nos compartiera su experiencia para poder revisar porque su estancia no fue del todo placentera y poder garantizar en su próxima estancia una experiencia memorable.
Lo esperamos pronto de regreso en esta su casa.
Check in was super fast and easy. Cleanliness and sanitation were thorough.
I wish they had a little snack shop. The OXXO down the street was closed (I arrived late), and I didn't feel like a restaurant meal.
Heather
Stayed 1 night in Oct 2021
Response from Fiesta Inn Toluca Centro on 22 Oct 2021
Estimado Heather:
Gracias por hospedarse con nosotros y por sus comentarios, lo esperamos pronto de regreso