Tennis court

Reviews of Suites Inn La Muralla Metepec

3.5 out of 5
Suites Inn La Muralla Metepec
Carr Toluca Ixtapan No 567, Col La Magdalena Ocotitlan, Toluca, MEX

Reviews

9.6

Exceptional

Rating 10 - Excellent. 222 out of 269 reviews" "
Rating 8 - Good. 34 out of 269 reviews" "
Rating 6 - Okay. 6 out of 269 reviews" "
Rating 4 - Poor. 3 out of 269 reviews" "
Rating 2 - Terrible. 4 out of 269 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.8/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities
El hotel y staff excelentes! Definitivamente no es un area para caminar. Pero tomando un taxi, a 10 minutos llegas al centro de Metepec.
Stayed 3 nights in Apr 2024
Response from SUITES INN LA MURALLA METEPEC on 7 May 2024
Buen día, agradecemos le tiempo que se ha tomado para calificarnos. Esperamos tenga un excelente inicio de semana.

8/10 Good

Bryan

Stayed 3 nights in Jan 2024

10/10 Excellent

Gloria

Stayed 6 nights in Nov 2023
Response from SUITES INN LA MURALLA METEPEC on 3 Jan 2024
Agradecemos su preferencia, deseamos que siga formando parte de nosotros y que que este 2024 este lleno de mucha salud, prosperidad y amor.

10/10 Excellent

michelle

Metepec
Wonderful stay for a total of 8 nights. Hotel is super clean, especially enjoyed the awesome water pressure and lots of hot water and the firm and comfortable bed. Front desk staff was friendly and helpful, especially Carlos Evan Gicomo. Loved the included breakfast, lots of choices and the Sunday buffet was overwhelming. The restaurant staff was wonderful especially our lovely hostess Judich Hernandez.
Stayed 1 night in Oct 2023
Response from SUITES INN LA MURALLA METEPEC on 1 Nov 2023
Thank you for your comments, we hope you have arrived safely at your destination. We are convinced that we are the best option to stay on your next visit, without a doubt your comments make us remain the best hotel in Toluca and Metepec.

10/10 Excellent

OSCAR HONORATO

Stayed 1 night in Sep 2023
Response from SUITES INN LA MURALLA METEPEC on 19 Sept 2023
En Suites Inn La Muralla Metepec es un gusto atenderle. Que pase un excelente día.

10/10 Excellent

Madeleine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great time at this hotel
I had a great experience in this hotel. Very clean and staff is super attentive. I will definitely stay here again. Food is great an within minutes of everything… loved it.
Stayed 3 nights in Aug 2023
Response from SUITES INN LA MURALLA METEPEC on 9 Aug 2023
Para nosotros es un placer atenderle como merece, deseamos se sienta en casa y con mucho gusto esperamos su regreso. Deseamos que tenga una excelente semana.

10/10 Excellent

Miguel Angel

Liked: Cleanliness, staff & service
Es un excelente hotel, el cuarto era muy amplio y limpio. Buena tecnologia. El personal muy amable y amistoso. Las opciones de desayuno buffete fueron buenas.
Stayed 1 night in Jun 2023
Response from SUITES INN LA MURALLA METEPEC on 5 Jul 2023
Buen día Sr. Miguel Ángel, es un gusto atenderle como merece, sus comentarios hacen que sigamos mejorando y darle un excelente servicio.

2/10 Terrible

Sergio

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
I had a terrible experience at this property. They called security on me because they miscounted the towels and accused me of stealing a hand towel. The ladies at the front office would laugh at me and give me dirty looks. In another instance, one of my family members was walking up to my room with me (not to stay, just to pick up souvenirs I had brought) and the front desk stopped me in the lobby to tell me they could only be there for 15 min. I said, “that’s fine” (again, they were just there to pick something up). Once in the room, the front desk ladies called my room 3 times to tell me 15 minutes had passed and kept harassing me to get my guest out of the room. This stay ruined my vacation and I would never stay at this property.
Stayed 4 nights in Jun 2023
Response from SUITES INN LA MURALLA METEPEC on 20 Jun 2023
Señora María M. Hernández, lamentamos que su estadía no haya sido como “usted esperaba”. Sin embargo, nuestro grandioso hotel es regido por políticas específicas, las cuales firmó y aceptó el día de su registro, estas políticas hacen de nuestro hotel el más seguro de Metepec.Una de esas políticas menciona qué por seguridad de todos los huéspedes, las visitas se reciben en nuestras áreas públicas; a usted especialmente le pedimos que sus familiares se anunciarán en recepción; ya que recalcamos “no pueden ingresar a las habitaciones”; mucho menos pasando de largo y sin ser anunciados. Sabiendo, comprendería usted, que era por seguridad de todos.Respecto al segundo punto que menciona; en nuestro hotel antes de que un huésped ingrese a su habitación todas las amenidades y blancos se dejan completos, esto se monitorea 3 veces para eliminar errores. Además que todos los blancos son para que el huésped haga uso de ellos dentro de nuestras instalaciones, no para llevárselos a otros centros turísticos (balneario) y utilizarlos fuera del hotel.Señora María M. Hernández, en Suites Inn “La Muralla Metepec” no hacemos ninguna distinción de raza, nivel socioeconómico, religión, inclinación sexual, etc. Por ultimo queremos hacerle saber somos el hotel mejor calificado de Toluca y Metepec, esto gracias a la excelente atención y a la invaluable seguridad que brindamos a nuestros distinguidos huéspedes.Quedamos a sus órdenes.

10/10 Excellent

Juan

Stayed 2 nights in Jun 2023
Response from SUITES INN LA MURALLA METEPEC on 4 Jul 2023
Gracias por su preferencia, deseamos que tenga un excelente inicio de semana.

10/10 Excellent

Wakaba

Stayed 1 night in Jun 2023
Response from SUITES INN LA MURALLA METEPEC on 13 Jun 2023
En Suites Inn la Muralla Metepec siempre es un placer atenderle, no tarde en volver. Que tenga un lindo día.

10/10 Excellent

Wakaba

Stayed 1 night in Jun 2023
Response from SUITES INN LA MURALLA METEPEC on 13 Jun 2023
Esperamos vuelva pronto, sus comentarios son muy importantes para nosotros, deseamos un excelente inicio de semana.

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We totally recommend this hotel , great service , clean and friendly staff.
Stayed 1 night in May 2023
Response from SUITES INN LA MURALLA METEPEC on 10 May 2023
Have a nice day and thanks for your comments.

2/10 Terrible

Andrew

Travelled with group
Disliked: Staff & service
Think twice about staying here! Literally got charged for needing a * spoon! Cards need to get reactivated all the time… got locked out like 3 times, needed hot water, guess what!? Charged again! They a joke!
Stayed 4 nights in Apr 2023

10/10 Excellent

Shari

Liked: Cleanliness, staff & service
This hotel was beautiful. The food was wonderful breakfast and room service. The little touches, made the difference
Stayed 3 nights in Apr 2023
Response from SUITES INN LA MURALLA METEPEC on 18 Apr 2023
Thanks for your comments, we hope you return soon!!! have an excellent week!!!

10/10 Excellent

edwin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean quit hotel
Stayed 4 nights in Apr 2023
Response from SUITES INN LA MURALLA METEPEC on 16 Apr 2023
Thanks for your comments, have a nice week!!!

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2023
Response from SUITES INN LA MURALLA METEPEC on 23 Mar 2023
Todos los comentarios son importantes para nosotros, esperamos su regreso.

10/10 Excellent

Celine

Travelled with pets, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We found this dog friendly hotel at the last minute after a very long drive. Suites inn checked all we needed for the night, was very affordable, had great reviews and allowed us to check in past midnight. It was very quiet. The staff was absolutely amazing, even offering a Dog Kit with bed, bowls. The rooms are huge, comfortable and spotless, all the amenities and even have pool, spa, etc...We had breakfast in the lobby because i had my dog, and they even brought a dog bed for her, a heater for us. I'm very grateful to the staff 🙏. Thank you.
Response from SUITES INN LA MURALLA METEPEC. on 8 Feb 2023
Thanks for your comments, its a pleasure to give you the best service. We hope you come back soon.

10/10 Excellent

Sonia M

Stayed 2 nights in Feb 2023
Response from SUITES INN LA MURALLA METEPEC. on 8 Feb 2023
Es un gusto atenderle, esperamos regrese pronto.

10/10 Excellent

Victoria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel, highly recommend
We really enjoyed our stay at this hotel. Highly recommend. Excellent service, spacious/new room and nice amenities (heated indoor pool, gym, and spa onsite). We enjoyed the breakfast that was made to order and plentiful. We will plan to return during our next visit to Metepec.
Stayed 2 nights in Dec 2022
Response from SUITES INN LA MURALLA METEPEC. on 24 Jan 2023
Gracias por sus comentarios, esperamos su regreso.

10/10 Excellent

Jose, San Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2022
Response from SUITES INN LA MURALLA METEPEC on 8 Nov 2022
Agradecemos su preferencia, con gusto le esperamos pronto

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Queen beds, not king. Restaurant/room service very limited but good. Had to pay for an extra person at the end of the stay and they charged twice as much as on websites. No mountains in my view for sure. Would I stay there again? Yes, if I needed to.
Stayed 5 nights in May 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean rooms exelent services the staff very helpfull delicius food
Stayed 3 nights in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exelent service everthing eas fine.great food nice rooms very clean
Stayed 1 night in Feb 2019

10/10 Excellent

Judith , MI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, good price
Nice hotel, close to Metepec center, Galerias Mall, etc. Very tranquil place to stay. The security is a little bit excessive and some of the hotel rules too, but better safe than sorry : -) The rooms are nice, confortable and clean, room service is fast. Good hair salon! In our next trip we will use it again!

10/10 Excellent

LB, Mexico

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for a couple in love
We could play music in the background from our iphone owing to the BlueTooth sound system.

8/10 Good

Dayton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good but expensive. The hotel was easy to find.
This is a good hotel Strong on Customer Servoce. But very mercenary. We asked to have our mother stay with us the second two nights of our 3-night stay. They c harged us $35 for adding her to the room but refused to make up the hideabed for her without another $30 fee. So she slept on a bed with no sheets! The restaurant is good, but very expensive for local standards. Excellent service. Food is good. Overall we were treated very well by the staff. There is no free breakfast, but we received a ticket from Expedia which paid for one breakfast (no tip.)

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Just superb in every aspect,I would recommend this hotel in a flash, best hotel overall in the entire Toluca vicinity

10/10 Excellent

David, Washington

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel. Great price.
A great hotel with a great price.
Response from General Manager on 28 Oct 2016
Thanks alone, we hope see you again soon

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything is awesome about this hotel
This is the 3rd or 4rd time staying here and no complaints
Response from Lic. Serna on 28 Oct 2016
Thanks alone, we hope see you again soon

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelent service! Room and food was great. Costumer service.
Response from Lic. Serna on 28 Oct 2016
Thanks alone, we hope see you again soon

8/10 Good

Kitzia, Austin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Slow service at front desk
Take too long for check in

10/10 Excellent

Maria, Austin, texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
amazingness
Amazing service, manager was really niece. Definitely making this my go to hotel when traveling to this city.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice!!!
2nd time I stayed in this hotel I love the service.

10/10 Excellent

Jim-H, Toronto, ON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth the extra
Staff was very friendly and helpful. Indoor pool is kept very warm. Not the cheapest hotel, but the staff went out of their way to make it a pleasant stay. It is definitely worth the extra over the other Toluca hotels I have stayed at (I travel there apx. 2x per year)

8/10 Good

Humberto.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel, nothing around
good hotel but there was nothing within walking distance that i found. staff was excellent. not a real bar, tables and chairs, in an open air room next to the resturant. staff helpful as they tried to get the football game in english for me. only reason i would not stay there again is there was no place to walk to.

10/10 Excellent

Vic, Seattle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Outstanding service great staff

10/10 Excellent

diana gabriela hernandez

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2024
Response from SUITES INN LA MURALLA METEPEC on 14 May 2024
Buen día Srta. Hernández, agradecemos su preferencia, deseamos tenga una excelente semana, con gusto esperamos su regreso.

10/10 Excellent

José Angel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente lugar para descansar
Stayed 1 night in May 2024
Response from SUITES INN LA MURALLA METEPEC on 14 May 2024
Agradecemos el tiempo que se tomó en calificarnos ¡esperamos verlo nuevamente!

10/10 Excellent

Carlos Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bien
Stayed 1 night in May 2024
Response from SUITES INN LA MURALLA METEPEC on 8 May 2024
Buenas tardes. Agradecemos el tiempo que se ha tomado para calificarnos. Deseamos tenga una excelente semana. Esperamos su regreso.

10/10 Excellent

Rodrigo

Liked: Cleanliness, staff & service, property conditions & facilities
Lugar muy bonito y comodo
Stayed 1 night in May 2024
Response from SUITES INN LA MURALLA METEPEC on 7 May 2024
Buen día, agradecemos sus comentarios. Sin duda nos ayuda a seguir brindando un servicio de excelencia. Esperamos vuelva pronto y tenga una excelente semana.

10/10 Excellent

CARLOS

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente atención por el personal en todas sus áreas
Stayed 1 night in Apr 2024
Response from SUITES INN LA MURALLA METEPEC on 1 May 2024
Agradecemos mucho su comentario, será un placer tenerle de vuelta.

4/10 Poor

Mayela

Stayed 2 nights in Apr 2024
Response from SUITES INN LA MURALLA METEPEC on 17 May 2024
Agradecemos se haya tomado el tiempo para calificarnos, sin duda alguna seguiremos trabajando para mejorar.

8/10 Good

Arturo Merlín

Stayed 1 night in Apr 2024
Response from SUITES INN LA MURALLA METEPEC on 17 May 2024
Buen día, gracias por tomarse el tiempo de calificarnos, deseamos tenga un excelente fin de semana.

10/10 Excellent

Karenne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente atención,servicio e instalaciones. La habitación tiene unas cortinas blackout, el Colchón y almohadas, todo muy cómodo (eso hizo que mi descanso fuera confortable). La pantalla es enorme al igual que la habitación. La alberca techada y climatizada está en muy buenas condiciones, limpia y calientita a diferencia de otros hoteles. Me gustó mucho que hay variedad en el restaurante y en el desayuno incluido, le doy 10 a todo. Sin duda el mejor hotel para hospedarse, atención impecable durante toda mi estancia.
Stayed 1 night in Apr 2024
Response from SUITES INN LA MURALLA METEPEC on 17 Apr 2024
Srta. Karenne: gracias por sus elogios, esto nos motiva a seguir brindando el mejor servicio, agradecemos su calificación ya que nos mantiene en la cima de los mejores hoteles de Toluca y Metepec.

10/10 Excellent

José Angel

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente como siempre
Stayed 1 night in Apr 2024
Response from SUITES INN LA MURALLA METEPEC on 17 Apr 2024
Sr. José Ángel, es un gusto atenderle, agradecemos su preferencia, deseamos tenga una excelente semana.

10/10 Excellent

jorge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Estoy muy agradecido con el personal de recepción, restaurante y las personas de la limpieza porque en todo momento están al pendiente de mis necesidades. Lo que más me gustó fue la comodidad de sus almohadas y el colchón. Además de que se nota que le dan prioridad a la limpieza de la alberca porque está muy bien además de estar caliente el agua. Me llamó la atención que el desayuno incluido no es el clásico americano es muy variado y tienes opciones de alimentos a la carta. Ampliamente recomendado.
Stayed 1 night in Apr 2024
Response from SUITES INN LA MURALLA METEPEC on 12 Apr 2024
Agradecemos sus excelentes comentarios, sin duda nos motivan a seguir brindándole un servicio de calidad y una estadía inigualable.

8/10 Good

Omar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Está en las afueras de la ciudad y las almohadas no son cómodas
Stayed 1 night in Apr 2024
Response from SUITES INN LA MURALLA METEPEC on 9 Apr 2024
Buen día, gracias por sus comentarios. Es importante mencionarle que en nuestras habitaciones contamos con 3 tipos de almohada.El hotel se encuentra a un estimado de 5 minutos de la zona centro del pueblo mágico de Metepec.

8/10 Good

Omar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo está súper bien cuidado , la comida es muy rica , pero las camas y almohadas no son nada cómodas
Stayed 1 night in Mar 2024
Response from SUITES INN LA MURALLA METEPEC on 5 Apr 2024
Agradecemos sus comentarios, sin duda son muy valiosos para nosotros. Dentro de la habitación se encuentran tres tipos de almohadas para que usted elija la altura y firmeza que se adapte a sus necesidades.Y respecto al colchón, hemos sido elogiados en múltiples ocasiones por su firmeza y comodidad, varía de acuerdo a las preferencias personales.

10/10 Excellent

Aurora

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exelente servicio
Stayed 1 night in Mar 2024
Response from SUITES INN LA MURALLA METEPEC on 3 Apr 2024
Agradecemos sus buenos comentarios, sin duda nos motivan a seguir brindándole un servicio de calidad. !Esperamos que nos viste pronto!