Madrid Hotel Guide - Tom y Jerry hotels in Madrid, Spain.

"Nice people & staff, but the beds & shower not very good "

"Excellent hotel wonderful service"

"Everything was good and clean, staff was cool but the walls are so thin. You can hear everybody having sex and playing music, coughing and snoring through the night plus the bar out front people make a lot of noise at night. "

"The room was perfect. The check in process was very overwhelming, they lock up at night and you can’t get in. Was stuck outside in the pouring rain for over 20 min. I called the number but don’t speak Spanish so the older gentleman at the desk hung up on me. I had to get someone to call for me and put them on speaker to talk to him before being able to get in. I was one of 2 stuck outside in the rain unable to get in. Nowhere on your booking does it say you can’t check in in the evening. Throughout the stay the older gentleman at the front desk was so incredibly rude. But the younger gentleman was so kind and helpful. The lights stay off in the stairwells and hallways and are motion sensored, but the sensors only work sometimes. So a few times I was going up or down 3 flights of stairs in the pitch black. Don’t think i would stay here again. "

"Check in was no problem , room was clean , breakfast was ok . Other hotel guests were very noisy at all times "