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Reviews of Toora Lodge Motel

3 out of 5
Toora Lodge Motel
4930 South Gippsland Highway, Toora, VIC

Reviews

8.4

Very good

Rating 10 - Excellent. 138 out of 333 reviews" "
Rating 8 - Good. 136 out of 333 reviews" "
Rating 6 - Okay. 44 out of 333 reviews" "
Rating 4 - Poor. 10 out of 333 reviews" "
Rating 2 - Terrible. 5 out of 333 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Harit

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice quiet place near Wilson promontory
Stayed 1 night in Apr 2024

8/10 Good

Faran

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Fan

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
a very nice place. the receptionist is very nice and proactive. a bit far from to Wilson Prom. otherwise a very good place for passing by guests.
Stayed 1 night in Mar 2024
Response from Management on 29 Mar 2024
Dear Valued Guest,Really appreciate to send us a possitive comment. We will keep our good service for ever for guests comfort. It take 30 minutes to reach Wilson Promt. Hope to see you back.Kind Regards,

6/10 Okay

Zafar

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Just don’t have any high expectations.
Stayed 3 nights in Feb 2024
Response from Management on 27 Feb 2024
Dear Valued Guest,Thank you for the review. As much as we do our best to enjoy your holidays in a Motel. Hope to see you back.Kind Regards,

10/10 Excellent

Pauline, Narre Warren North

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay when living away for work
Stayed 2 nights in Feb 2024
Response from Management on 21 Feb 2024
Dear Valued Guest,Really appreciate to recommend us with your experience. We always there to give the home away home feelings when you stay at Toora lodge Motel. Hope to see you back.Kind Regards,

10/10 Excellent

Yvonne

Stayed 1 night in Feb 2024
Response from Management on 22 Mar 2024
Dear Valued Guest,Realy appreciate your ratings .Hope to see you back.Kind Regards,

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Management on 16 Feb 2024
Dear Valued Guest,Thank you for your ratings. hope to see you back.Kind Regards,

10/10 Excellent

Brett

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very clean, staff were friendly and check in was a breeze. Close to town and easy to find.
Stayed 1 night in Jan 2024
Response from Management on 6 Feb 2024
Dear Valued Guest,Appreciate your comments & we will keep the good service for ever to feel your stays happy. Hope to see you back.Kind Regards,

8/10 Good

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Management on 6 Feb 2024
Dear Valued Guest,Thank you for rating us. Hope to see you back.Kind Regards,

10/10 Excellent

Hua

Stayed 1 night in Jan 2024
Response from Management on 14 Jan 2024
Thank you for your lovely feedback and I am glad that you enjoyed your stay with us.I am looking forward to welcoming back again.

6/10 Okay

Dianne

Travelled with partner
Liked: Staff & service
Bed was very comfortable. Great shower, however In need of repair and update in a lot of areas.
Stayed 1 night in Dec 2023
Response from Management on 27 Dec 2023
Dear Valued Guest,Thank you for your rating with your experience. We will looking to do some changing in future for your comfort.Hope to see you back.Kind Regards,

10/10 Excellent

Lucy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had such a lovely stay at Toora Lodge Motel! The owner was so friendly and helpful throughout our stay. About 1 hour from Wilson’s prom so easy access to the park. The room had everything we need and had a lovely garden to watch wildlife. Nearest supermarket and cafe only a 5 minute walk away. Perfect stay. Thank you 🙏
Stayed 2 nights in Dec 2023
Response from Management on 27 Dec 2023
Dear Valued Guest,Really apreciate your positive comment on Toora Lodge Motel. We always give you the best service to enjoy your stays. Hope to see you back.Kind Regards,

10/10 Excellent

Timothy, Bracknell

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023
Response from Management on 22 Dec 2023
Dear Valued Guest,Really appreciate your positive ratings to Toora Lodge Motel. Hope to see you back.Kind Regards,

4/10 Poor

Alan

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Uncomfortable bed, sagged in middle, sofa springs sagged cushions fall through. The website suggests there is a restaurant serving evening meals and breakfast, it is not operating and appears not to have done so for many months. It also states there is laundry facilities - there are not. Whilst we accept it was moderately priced a comfortable bed is paramount and the marketing should be accurate.
Stayed 1 night in Nov 2023
Response from Management on 22 Dec 2023
Dear Valued Guest,Thank you for the review. We attended the matters you mention. We sell our rooms only and restaurant is not operating now. We will not doing guest laundries. Hope to see you back.Kind Regards,

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 2 nights in Oct 2023
Response from Management on 31 Oct 2023
Dear Valued Guest,Really appreciate your rating on Toora Lodge Motel & hope to see you back.Kind Regards,

8/10 Good

Tiffany

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay here was lovely! The owner was very friendly and accommodating! It was early spring and still a bit cold, but we were welcomed with a powerful floor heater and electric blankets, so it was warm and cozy during the night. Our room was very spacious and the bed was so comfortable! I had some trouble with the tap in the jacuzzi tub, but once I got it figured out, it was fantastic! The scenery was beautiful and the area was very quiet, making for a relaxing experience. I really appreciated creature comforts like the tv, mini fridge, water kettle, and microwave too. The milk provided for our morning coffee had turned, but we appreciated having enough coffee and sugar to each have two cups before we hit the road. We were just passing through, so I can't comment on activities in the area, but there was a supermarket, a pizza place, and a gas station for our needs. It's a beautiful little town for a serene stay, and I highly recommend this hotel! If we get a chance to return, we'd definitely stay here again! Thank you!
Stayed 1 night in Oct 2023
Response from Management on 22 Oct 2023
Dear Valued Guest,Really appreciate your review to motivate us to continue excellent the service. Exactly our motel is in a very quite area with birds, rabbits & cows around. Hope to see you back.Kind Regards,

6/10 Okay

Heather

Travelled with partner
I booked this motel because I thought it had meals available through their Bistro, no Bistro and no other food outlets for evening meals in the area Monday and Tuesday nights closest for a meal Foster 15km drive away! Annoying but it happens during non busy season I guess. Township - lovely - people very friendly and the host was nice. Just wish tourist people would update their brochures to not say open 7 days a week on everything you read / seasonal conditions would be helpful for future bookings.
Stayed 2 nights in Oct 2023
Response from Management on 18 Oct 2023
Dear Valued Guest,Thank you for your feed back & we will attend to the broacher. Unfortunately you had to come on Monday & Tuesday. Due to less guests the restaurant in Toora is closed. Hope to see you back.Kind Regards,

10/10 Excellent

Morris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great place to stay on the way to Wilson’s Prom
Stayed 1 night in Oct 2023
Response from Management on 16 Oct 2023
Dear Valued Guest,Really appreciate your comment & we will keep our standard forever to enjoy, Hope to see you back. Kind Regards,

6/10 Okay

Christina

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023
Response from Management on 16 Oct 2023
Dear Valued Guest,Appreciate to rating us. Hope to see you again.Kind Regards,

6/10 Okay

Ralph

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Smoke alarm was broken. Bed was comfy. Plastic edging falling off from over the rear door
Stayed 1 night in Sep 2023
Response from Management on 16 Oct 2023
Dear valued Guest,Happy to have your feedback & we already attended to your point. Hope to see you back.Kind regard,

10/10 Excellent

Marilyn

Stayed 1 night in Sep 2023
Response from Management on 16 Oct 2023
Thank you very much to share your review. Hope to see you back.Kind regards,

10/10 Excellent

Barbara

Liked: Amenities
This motel was so welcoming, clean and lovely
Stayed 1 night in Aug 2023

10/10 Excellent

Jill

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable, quiet, warm. Useful supplies, toaster, kettle, table and chairs. Pleasant aspect and surrounds. Easy booking and communication.
Stayed 1 night in Jun 2023

8/10 Good

Julanne

Stayed 1 night in Jun 2023

10/10 Excellent

Ruth

Travelled with partner
Liked: Cleanliness, property conditions & facilities
An easy place to stay
Stayed 1 night in May 2023

6/10 Okay

David

Travelled with partner
Liked: Cleanliness
Property was well priced and ticked all boxes when booked online. Especially as it showed a restaurant and bar, which after along day driving sounded good to chill onsite. Arrived and was checked in over the phone as per note on office door. Very disappointed to find neither the bar or restaurant were open, (and the pub which had great food, isn’t walking distance) the heater in the room didn’t work and faulty power point. On a positive note the room was clean other than possible bed bugs???
Stayed 1 night in Apr 2023

8/10 Good

Ed

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Old soiled bandaid found on floor
Stayed 2 nights in Apr 2023

6/10 Okay

Leonie

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2023

8/10 Good

Harris

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean and good. Rental was bit expensive. Otherwise it is the best option in the srea.
Stayed 1 night in Apr 2023

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My children and I had a very comfortable stay.
Stayed 1 night in Apr 2023
Response from New Management on 14 Apr 2023
Thank you Brian for positive feedback and I am looking forward to welcoming back again.

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023

4/10 Poor

Michael

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The motel was very rundown and clearly is not maintained. The TV did not work properly, the shower was noisy . There is even an extra charge to clean the room, make the bed daily. The bed linen is old and well used not very hygienic. The overall impression is very disappointing, I booked this for our small cycling group and was very embarrassed by the condition of the place.
Stayed 2 nights in Mar 2023

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
New owners
New owners were asking about the rooms so there’s a promise of improvement in the future. We had a lovely stay with a group of friends.
Stayed 2 nights in Mar 2023
Response from New Management on 28 Mar 2023
Thank you for your lovely feedback.I am looking forward to welcoming back again

8/10 Good

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfectly fine for a one night stay-clean and friendly
Stayed 1 night in Feb 2023
Response from Lyn & Peter on 10 Feb 2023
Thankyou for your good review; We hope you come again.

8/10 Good

Kantha

Liked: Staff & service
Stayed 1 night in Jan 2023
Response from Lyn on 9 Mar 2023
Thankyou for your review; We are glad you chose to stay here.

2/10 Terrible

Diane

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
No wifi. Unless your room is the one next to the reception, you won't get wifi in your room. The mildly aggressive man on reception will tell you to sit in the car park to get wifi, which is what his regulars do, therefore he is not wrong in advertising his rooms as having wifi. See? Very outdated motel too.
Response from Lyn on 5 Feb 2023
The reason there was next to no wifi when you had your stay is because the NBN towers were being updated, worked on. The so called aggressive man is not aggressive at all in fact most people compliment his manner; he probably seemed that way to you as you just kept complaining about wifi. And really what do you know about our regulars? Really!

8/10 Good

David

Travelled with partner
Liked: Staff & service
Friendly staff, convenient location for access to Port Welshpool. Room was fine for the price, bed was good. Using shower situated in spa might be very difficult to climb into for less mobile people
Stayed 1 night in Jan 2023
Response from Lyn & Peter on 28 Jan 2023
Thankyou for your great review; We are so glad you chose to stay here & hope to see you again.

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
easy access, very friendly staff.
Response from Lyn & Peter on 28 Jan 2023
Thankyou for your great review; We are so glad you chose to stay here.

6/10 Okay

Catherine

Stayed 1 night in Jan 2023
Response from Lyn & Peter on 28 Jan 2023
Thankyou

2/10 Terrible

Ghita

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Drive past
This was probably one of the worst places I have stayed in in the last 10 years. (about 250 hotel stays for work) Advertised Shower, wifi and food. There was no hot water, so we couldn't use the spa bath either. The wifi was so slow it was quicker to use my phone as a modem. They food licence was lost 2 years ago and not been given back. Yet it's on the website that a cooked breakfast was available and the Bistro sign was still swinging outside near the road. On the two occasions i want to the office the 'CLOSED' notice was up with no phone number to call. later in the evening the flies began to gather on the ceiling. They were so thick I could video them from the bed. I was bitten, but not sure it was the flies or bedbugs. The bathroom looked as though it had not been touched since the mid 70's. a lot of patching up and the mastic was broken in many places and silver fish abound. The washbasin was not nice to touch. No-one was in the office the next morning either, again no contact phone number. I couldn't bear to stay another night - although it was paid for. 2 days later (today) I was rung from the motel to ask if I had used the spa! I pointed out that not only had I not used it but couldn't even complain about it, the woman said, 'oh sorry about that' and hung up! How this place managed to get ANY rating at all I have no idea.
Above bathroom door
In the bathroom
Video above the bed
Mastic coming away from bath
Stayed 2 nights in Jan 2023
Response from Management on 21 Jan 2023
Hello Ghita, A few facts regarding your review: You had nothing but bad comment from the time you could not acces Wifi (which we later informend that the NBN would be intermittent for 3 days due to upgrade works, out of our control); As for our Food licence, it was NEVER lost but due to 2 years of covid we were refunded food licence cost due to no custom; Get Facts straight! As for the water, it was a Plumbers error which caused that situation, since been rectified, Plumber very apologetic. As far as the so called flies you mention, which are midges, they are attracted to light & enter through open doors and windows; There were none in there when you arrived, major hatches occur on warm humid days with an approaching weather change.There has NEVER been a silverfish sighted here by anyone!As far as being bitten it was probably a mosquito let in from your door. Your photos of the midges are self explainatory, You let them in! With the silastic around the spa that is constantly being repaired as people take delight in pulling at it while laying in the spa. As far as the CLOSED sign is concerned, if you had paid more attention you would have notice the phone number on the top left hand side of the sign! The photo of the wash basin has a shadow through it. Our place gets good rating because people are happy here!!!

10/10 Excellent

Roberta

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was spotless, quiet and convenient and value for money.
Response from Lyn on 17 Jan 2023
Thankyou for your great review; We are so glad you were happy with your stay & hope you come again.

8/10 Good

Jacob

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice quiet stay
Overnight stay and it was as expected, nice, clean, friendly. Would stay here when in the area again.
Stayed 1 night in Dec 2022
Response from Lyn on 17 Jan 2023
Thankyou for your great review; We are so glad you were happy & hope you come again.

8/10 Good

Melissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was super nice.
Response from Lyn on 17 Jan 2023
Thankyou for your great review; We are so glad you were happy.

10/10 Excellent

Carolin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very friendly staff and very clean
Response from Lyn on 17 Jan 2023
Thankyou for your great review; We are so glad you were happy with your stay & hope you come again.

10/10 Excellent

Zhiqiang

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Jessica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great budget accommodation.
Response from Lyn on 17 Jan 2023
Thankyou for your great review; We are so glad you were happy.

10/10 Excellent

lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022
Response from Lyn on 17 Jan 2023
Thankyou for your great review; We are so glad you were happy with your stay.

10/10 Excellent

John

Stayed 1 night in Nov 2022

10/10 Excellent

James

Stayed 1 night in Nov 2022