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Reviews of DoubleTree by Hilton Hotel Toronto Downtown

4 out of 5
DoubleTree by Hilton Hotel Toronto Downtown
108 Chestnut St, Toronto, ON

Reviews

8.4

Very good

Rating 10 - Excellent. 2142 out of 4073 reviews" "
Rating 8 - Good. 1117 out of 4073 reviews" "
Rating 6 - Okay. 418 out of 4073 reviews" "
Rating 4 - Poor. 219 out of 4073 reviews" "
Rating 2 - Terrible. 177 out of 4073 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Hanan

Business traveller, Travelled with group
Liked: Cleanliness, staff & service
I didn’t like that there was renovation next to my bedroom …the dust and the noise were too much
Stayed 1 night in May 2024

10/10 Excellent

Patricia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and the lobby smells good. Bed and pillows were very comfy
Stayed 1 night in May 2024

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was awesome
Stayed 1 night in May 2024

8/10 Good

Steven

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was excellent and the room was clean. Generally no problem with the hotel. However I was quite disappointed by the size of the Standard King Room (room 1201). Its squarish shape made it feel like half the size of other hotels. Maybe this is average for downtown hotels in 2024. My wife and I kept bumping into each other as we were getting ready to go out for dinner. If I stay at the Double Tree again I would ask for a larger room.
Stayed 1 night in May 2024

8/10 Good

Barry

Ac too loud. Internet not working. Construction noise.
Stayed 1 night in May 2024

8/10 Good

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Olivia

Stayed 2 nights in May 2024

10/10 Excellent

Crystal

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is as good, staff were very friendly. I would have liked to have a room with a microwave. I have never seen that before. I left 2 souvenir Blue jays cups on the desk by the tv on Saturday and on Sunday when housekeeping cleaned up she must of thrown them out. I was disappointed with that, but maybe I shouldn’t have left them where I did. I was looking forward to taking them home.
Stayed 3 nights in May 2024

8/10 Good

ABHISHEK

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The cookie treat is really nice
Stayed 3 nights in May 2024

10/10 Excellent

Keri

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities
Great customer service
Stayed 1 night in May 2024

6/10 Okay

Corrine

Travelled with family
The rooms were a little small and an additional cot was not an option for the standard room because of fire code. The hallway carpets needed vacuuming and the doors needed a fresh coat of paint.
Stayed 1 night in May 2024

10/10 Excellent

Tonya

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room and whenever we called for anything, it was delivered promptly.
Stayed 4 nights in May 2024

10/10 Excellent

Mair

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. Pool was clean and not busy.
Stayed 1 night in May 2024

10/10 Excellent

Edith

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Nikisha

Liked: Cleanliness, staff & service, property conditions & facilities
The service was exceptional and the location is close to a lot of things.
Stayed 2 nights in May 2024

10/10 Excellent

Omar

Liked: Cleanliness, staff & service, property conditions & facilities
It’s was downtown
Stayed 2 nights in May 2024

10/10 Excellent

Scott

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived early, like many hours early and were able to check in early for 2 rooms which was very much appreciated after a red eye flight.
Stayed 1 night in May 2024

10/10 Excellent

Gary

Good
Stayed 1 night in May 2024

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in May 2024

4/10 Poor

Rafal

Business traveller
Liked: Cleanliness
Disliked: Staff & service, amenities
The property does nit recognize HH Diamond customer. Never again
Stayed 4 nights in May 2024

10/10 Excellent

Valery

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Ruby

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Ravi

Liked: Cleanliness, staff & service, property conditions & facilities
At a very good location
Stayed 1 night in Mar 2024

8/10 Good

Saadià

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff
Stayed 1 night in May 2024

10/10 Excellent

Amy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location for attending the hospital in the early morning! Front desk staff very kind & caring.
Stayed 1 night in May 2024

2/10 Terrible

catherine

Disliked: Staff & service, property conditions & facilities
For the price, terrrible experience. The "blackout" curtains do not black-out the light, so be prepared for the early morning light to flood your room and wake you up. The AC unit is from the stone ages and sounds like a jet engine is taking off in the room, waking you up all night every time it kicks in. The door to the room was covered in scratches and splintered wood. There were no bathrobes or slippers in the room as advised. I had to order them up; when they arrived, they were old and ratty. No one at the front desk answered the phone whenever I called down from my room to ask a question.
Stayed 2 nights in May 2024

6/10 Okay

Sharon

Liked: Staff & service
Disliked: Cleanliness
Overall, the staff are pleasant and do try very hard to please. Unfortunately, the toilet stopped functioning after 11 PM and there were no staff on site to fix it. There were no rooms to change to. We unfortunately had to go down to the lobby when we needed to use the bathroom until after 7 AM the next morning. I did request some compensation on the room or breakfast. The hotel did provide free breakfast the following morning.
Stayed 2 nights in May 2024

10/10 Excellent

Jane

Location!
Stayed 1 night in May 2024

8/10 Good

Pedro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good quality, very friendly service. The tub is dangerously narrow to stand, unsufficiently flat for a safe shower, I suggest you change them before accidents happen
Stayed 1 night in May 2024

10/10 Excellent

NAYELY

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Medhat, Macomb

Liked: Cleanliness, staff & service, property conditions & facilities
Thank you
Stayed 1 night in May 2024

8/10 Good

Zach

Stayed 4 nights in Feb 2024

10/10 Excellent

Brittney

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff Was able to get early check-in no extra charge Walked able from union station Nice rooms
Stayed 1 night in May 2024

4/10 Poor

somaya

Business traveller
Disliked: Amenities, property conditions & facilities
The faucet was leaking, AC not working
Stayed 3 nights in May 2024

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
The front desk staff are amazing! Always going above and beyond to help!
Stayed 1 night in May 2024

10/10 Excellent

Deanna

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Stay 😀
Stayed 4 nights in May 2024

10/10 Excellent

Graham

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful
Stayed 4 nights in May 2024

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

8/10 Good

Francis

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 3 nights in Mar 2024

8/10 Good

Prasad

Liked: Cleanliness, staff & service, property conditions & facilities
Great location.
Stayed 5 nights in May 2024

8/10 Good

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was as described, check in was easy with mobile & skip the line!
Stayed 1 night in Apr 2024

6/10 Okay

Anne Marie

Travelled with group
Liked: Cleanliness, staff & service
The rooms were really small
Stayed 1 night in May 2024

10/10 Excellent

Shelley

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, friendly staff
Stayed 3 nights in May 2024

10/10 Excellent

Nayely

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

6/10 Okay

Cait

Travelled with family
Liked: Cleanliness
Disliked: Amenities
We both thought the room was very small. The bathroom was also tiny and the bathtub felt uneven to stand in and looked like it was patched with paint. Overall, the room seemed clean enough, but for the price, we expected something nicer and a bit larger. The location was great, though.
Stayed 2 nights in May 2024

10/10 Excellent

Jenna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were excellent. We loved the welcome cookie and the little canteen in the lobby. The room was clean and the bed was extremely comfortable. The location was fantastic. Would highly recommend and would stay again.
Stayed 2 nights in May 2024

10/10 Excellent

Michael

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel has always been, and continues to be outstanding. Ideal downtown location. Clean and comfy bathrooms and rooms. Lovely spot.
Stayed 2 nights in May 2024

10/10 Excellent

Hazel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No complaints. Staff was always courteous and professional. Bed was very comfortable. Restaurant food was amazing and staff very knowledgeable of the area. Will definitely recommend!
Stayed 2 nights in May 2024

10/10 Excellent

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel with friendly and professional staff! Prime location in downtown Toronto right by Nathan Philips square.
Stayed 1 night in May 2024
Response from Alisa on 5 May 2024
Matthew, Thank you for taking the time to review our hotel, we are so thrilled to hear that you enjoyed your stay with us. Thank you for choosing The Doubletree by Hilton Toronto Downtown and we look forward to welcoming you back!