Premium bedding, down duvets, Select Comfort beds, in-room safe

Reviews of Radisson Toronto Airport West

3.5 out of 5
Radisson Toronto Airport West
175 Derry Rd E, Mississauga, ON

Reviews

7.8

Good

Rating 10 - Excellent. 533 out of 1187 reviews" "
Rating 8 - Good. 291 out of 1187 reviews" "
Rating 6 - Okay. 150 out of 1187 reviews" "
Rating 4 - Poor. 103 out of 1187 reviews" "
Rating 2 - Terrible. 110 out of 1187 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Zabi

Liked: Cleanliness
Very convenient and staff was very helpful and friendly
Stayed 1 night in May 2024

10/10 Excellent

Sunny

Stayed 1 night in May 2024
Response from Guest Service Agent on 20 May 2024
Thank you for taking a moment to share your experience at Radisson.

8/10 Good

Michelle

Travelled with family
I wish there had been an airport shuttle in a place called Radisson Airport West
Stayed 1 night in May 2024

8/10 Good

Catherine

Liked: Amenities, property conditions & facilities
Good
Stayed 2 nights in May 2024
Response from Guest Service Agent on 20 May 2024
Thank you for taking a moment to share your experience at Radisson.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Great rooms
Stayed 1 night in May 2024
Response from Guest Service Agent on 17 May 2024
Thank you for providing feedback on your recent experience at Radisson. We take pride inproviding a clean and comfortable space for all of our guests, so our team appreciates that you noticed. We look forward to seeing you again soon.

10/10 Excellent

Tashmid

Travelled with family
Liked: Cleanliness, staff & service
This place is decent for someone to stay in
Stayed 2 nights in May 2024
Response from Guest Service Agent on 17 May 2024
Thank you for recent review. We regret that we did not deliver our usual standard of service. Ourteam here at Radisson is committed to providing high-quality customer service to all of ourguests. We hope to see you again in the near future.

8/10 Good

Seepaul

Business traveller
Liked: Cleanliness, staff & service, amenities
Rooms are beautiful and quiet.
Stayed 2 nights in May 2024
Response from Guest Service Agent on 17 May 2024
Thank you for providing feedback on your recent experience at Radisson. We take pride inproviding a clean and comfortable space for all of our guests, so our team appreciates that you noticed. We look forward to seeing you again soon.

8/10 Good

pawandeep

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

8/10 Good

Brian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a good time and nice location
Stayed 2 nights in Mar 2024
Response from Guest Service Agent on 15 May 2024
Thank you for taking a moment to share your experience at Radisson.

10/10 Excellent

Niyati

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Guest Service Agent on 15 May 2024
Thank you for taking a moment to share your experience at Radisson.

10/10 Excellent

Alfredo

Stayed 4 nights in Apr 2024
Response from Guest Service Agent on 15 May 2024
Thank you for taking a moment to share your experience at Radisson.

10/10 Excellent

Ruthene

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was excellent. The only thing is we had to clean the bathtub because there was hair and dirt in the bathtub that they did not clean, but everything else was fantastic.
Stayed 2 nights in May 2024
Response from Guest Service Agent on 15 May 2024
Thank you for providing us with your valuable feedback. We’re disappointed to hear that our room wasn’t exactly to your liking. We hope you give us another chance soon, so we can share aneven more positive experience.

10/10 Excellent

Yessmean

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very quiet and clean. It was a nice experience.
Stayed 2 nights in May 2024
Response from Guest Service Agent on 11 May 2024
Thank you for taking a moment to share your experience . We are so pleased to hear you found service to your liking. We look forward to welcoming you back again soon.

10/10 Excellent

Bobbi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Closer to airport
Stayed 5 nights in Apr 2024
Response from Guest Service Agent on 7 May 2024
Thank you for taking a moment to share your experience at Radisson. We are so pleased tohear you found Hotel to your liking. We look forward to welcoming you back again soon.

10/10 Excellent

JASPREET

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024
Response from Guest Service Agent on 8 May 2024
Thank you for taking a moment to share your experience at Radisson. We are so pleased tohear you found hotel to your liking. We look forward to welcoming you back again soon.

10/10 Excellent

Winnie

Liked: Cleanliness, staff & service
Stayed 5 nights in Apr 2024
Response from Guest Service Agent on 8 May 2024
Thank you for taking a moment to share your experience at Radisson. We are so pleased tohear you found hotel to your liking. We look forward to welcoming you back again soon.

2/10 Terrible

Pardi

Stayed 5 nights in Apr 2024
Response from Guest Service Agent on 8 May 2024
Thank you for taking a moment to share your experience at Radisson.

10/10 Excellent

Ranim

Good
Stayed 3 nights in Mar 2024
Response from Guest Service Agent on 7 May 2024
Thank you for taking a moment to share your experience at Radisson. We are so pleased tohear you found Hotel to your liking. We look forward to welcoming you back again soon.

4/10 Poor

Michael

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
This was one of the dirtier and more run down hotels that I've ever stayed at. The pictures are certainly deceiving. The room was dirty (walls, carpets, furniture, washroom) and had a mouldy smell. There were no bed bugs or cockroaches as mentioned in some others' reviews, but I could see how it might be possible.
Response from Guest Service Agent on 7 May 2024
Thank you for bringing these concerns to our attention. We regret that your experience did not meetyour expectations and have shared your feedback with our team. We value our guests feedback and work hard to ensure that similar issues do not occur in the future. We hold ourselves to the highest standards and haveaddressed this issue. Please give us another chance to prove ourselves sometime soon.

4/10 Poor

Kamlesh

Travelled with family
Disliked: Cleanliness, staff & service
housekeeping only made my room day while I was there, I had to ask for towels. Ran out of toilet paper
Stayed 4 nights in May 2024
Response from Guest Service Agent on 11 May 2024
Thank you for taking the time to provide valuable feedback.. We apologize that your experience was less than ideal, and we hope you‘ll give us another chance toprove ourselves.

10/10 Excellent

Khoy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautifull room, washroom need work/maintenance.
Stayed 1 night in May 2024
Response from Guest Service Agent on 4 May 2024
Thank you for taking a moment to share your experience . We are so pleased to hear you found room to your liking. We apologies that washroom did not meet your expectations and have shared your feedback with our team We look forward to welcoming you back again soon.

10/10 Excellent

Jasbir

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Well managed and maintained
Stayed 2 nights in Apr 2024
Response from Guest Service Agent on 4 May 2024
Thank you for taking a moment to share your experience . We are so pleased to hear you found service to your liking. We look forward to welcoming you back again soon.

8/10 Good

Lac Huy David

Travelled with partner
Liked: Amenities
price is right, good room, old style, everything is fine but not deluxe, you pay what you get.
Stayed 2 nights in Apr 2024
Response from Guest Service Agent on 1 May 2024
Thank you for taking a moment to share your experience at Radisson.

10/10 Excellent

Aman

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Apr 2024
Response from Guest Service Agent on 1 May 2024
Thank you for taking a moment to share your experience at Radisson. We are so pleased tohear you found hotel to your liking. We look forward to welcoming you back again soon

10/10 Excellent

Govinda

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good place to stay highly recommend
Stayed 1 night in Apr 2024
Response from Guest Service Agent on 29 Apr 2024
Thank you for taking a moment to share your experience at Radisson. We are so pleased tohear you found hotel to your liking. We look forward to welcoming you back again soon.

6/10 Okay

LISA

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Worn down. Only 1 elevator working whole time which was really slow to come and go. Coffee station in room not refilled. No garbage cans in room, only bathroom. Very comfy and clean beds. Good blackout curtains
Stayed 1 night in Apr 2024
Response from Guest Service Agent on 1 May 2024
We’re so sorry to hear about your unfortunate experience during your stay. We have shared yourfeedback with our team in order to improve in these areas. We hope to have the chance to welcomeyou back again.

10/10 Excellent

John

Stayed 1 night in Apr 2024
Response from Guest Service Agent on 18 May 2024
Thank you for sharing a review of your recent experience. Our team here at Radisson iscommitted to providing high-quality customer service, and we’re thrilled to hear that we made a goodimpression on you. We hope you’ll visit us again soon.

8/10 Good

Renzo

Liked: Cleanliness, staff & service, property conditions & facilities
It was a good stay, no issues really.
Stayed 4 nights in Apr 2024
Response from Guest Service Agent on 26 Apr 2024
Thank you for taking a moment to share your experience . We are so pleased to hear you found service to your liking. We look forward to welcoming you back again soon.

8/10 Good

Samuel

Travelled with family
Liked: Amenities
Pool and hot tub was nice. Front desk staff was rude over the phone as property did not offer shuttle services. Kind of in an industrial area.
Stayed 1 night in Apr 2024
Response from Guest Service Agent on 26 Apr 2024
We’re so sorry to hear about your unfortunate experience with our staff. We have shared yourfeedback with our team in order to improve in these areas. We hope to have the chance to welcomeyou back again soon.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No shuttle to the Airport. Great rate and early check in and out. Quiet. Staff very helpful.
Stayed 1 night in Apr 2024
Response from Guest Service Agent on 24 Apr 2024
Thank you for taking a moment to share your experience at Radisson.

10/10 Excellent

Roma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent decor
Stayed 1 night in Apr 2024
Response from Guest Service Agent on 21 Apr 2024
Thank you for taking a moment to share your experience . We are so pleased to hear you found service to your liking. We look forward to welcoming you back again soon.

8/10 Good

Naushaba, Castle Rock

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice convenient location for us. Staff was very friendly and helpful. We found the area to be safe.
Stayed 3 nights in Apr 2024
Response from Guest Service Agent on 21 Apr 2024
Thank you for taking a moment to share your experience . We are so pleased to hear you our found service to your liking. We look forward to welcoming you back again soon.

10/10 Excellent

Kunal

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great location,
Stayed 1 night in Apr 2024
Response from Guest Service Agent on 21 Apr 2024
Thank you for taking a moment to share your experience . We are so pleased to hear you our found service to your liking. We look forward to welcoming you back again soon.

2/10 Terrible

S.H.A.

Disliked: Staff & service
Expedia lied to me and said they would not give me a refund because the property said they would not where in fact I called the property myself and they said that it is Expedia’s policy. I had made a mistake and contacted you guys the same day after recognizing the mistake . Your customer service rep didn’t seem to care how much I use this service and just shrugged it off . Obviously my business is not worth much to you guys and the way it was handled was very poor. I lost my money on this expect it to be refunded or I will be taking my business else where
Stayed 1 night in Apr 2024
Response from Guest Service Agent on 24 Apr 2024
Thank you for taking the time to share your feedback. We‘re deeply disappointed to hear about thechallenges you experienced while cancellation, however any prepaid booking made has some cancellation policy and it cannot be cancelled once the date has passed.

10/10 Excellent

Kunal

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Great location, nearby good restaurants
Stayed 1 night in Apr 2024
Response from Guest Service Agent on 21 Apr 2024
Thank you for taking a moment to share your experience . We are so pleased to hear you our found service to your liking. We look forward to welcoming you back again soon.

10/10 Excellent

mia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was an outdated building but very spacious and clean. No complain for the price I would stay again.
Stayed 2 nights in Apr 2024
Response from Guest Service Agent on 21 Apr 2024
Thank you for taking a moment to share your experience . We are so pleased to hear you our found service to your liking. We look forward to welcoming you back again soon.

10/10 Excellent

Duha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 1 night in Apr 2024
Response from Guest Service Agent on 22 Apr 2024
Thank you for taking a moment to share your experience at Radisson. We are so pleased to hear you found hotel to your liking. We look forward to welcoming you back again soon.

10/10 Excellent

Jose Jorge

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Guest Service Agent on 21 Apr 2024
Thank you for taking a moment to share your experience . We are so pleased to hear you our found service to your liking. We look forward to welcoming you back again soon.

10/10 Excellent

Laurie

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Guest Service Agent on 19 Apr 2024
Thank you for taking a moment to share your experience . We are so pleased to hear you found service to your liking. We look forward to welcoming you back again soon.

10/10 Excellent

Jason, Scarborough

Liked: Cleanliness, staff & service, property conditions & facilities
I’ve stayed in many hotels in Toronto and this one was by far the best. Even better than The Royal York. The pool is very clean and closes at midnight. Check in was smooth as was check out. Will stay here again for sure.
Stayed 2 nights in Apr 2024
Response from Guest Service Agent on 16 Apr 2024
With so many great places to choose from, it’s an honor that you decided to give us a try, and it sounds like we made a great first impression. Thank you so much for your five-star review. We are delighted to hear that you had a positive experience with us at Radisson. We look forward to welcoming you back again soon.

10/10 Excellent

Jon

Liked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Guest Service Agent on 16 Apr 2024
Thank you for taking a moment to share your experience at Radisson.

10/10 Excellent

Rafique

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access
Stayed 1 night in Apr 2024
Response from Guest Service Agent on 16 Apr 2024
Thank you for taking a moment to share your experience at Radisson.

10/10 Excellent

Saad

Liked: Cleanliness, staff & service, property conditions & facilities
Great!!
Stayed 1 night in Apr 2024
Response from Guest Service Agent on 16 Apr 2024
Thank you for taking a moment to share your experience at Radisson.

4/10 Poor

REJEESH

Waste service
Stayed 2 nights in Apr 2024
Response from Guest Service Agent on 14 Apr 2024
Thank you for taking the time to provide valuable feedback . We apologize that your experience was less than ideal, and we hope you‘ll give us another chance to prove ourselves.

2/10 Terrible

Carey

Business traveller
Disliked: Staff & service, property conditions & facilities
This is the worst hotel I have stayed in. The staff was RACIST. The hotel DIRTY. I stayed there for a week, the first receptionist. Choose the dirtiest room to give me. I could not sleep that night, nothing worked. I had to change the room in the morning. It was HORRIBLE. I have pictures that I can upload. WORST hotel
Response from Guest Service Agent on 12 Apr 2024
Thank you for taking the time to provide valuable feedback. We apologize that your experience was less than ideal, We have shared your feedback with our team in order to improve in these areas. and we hope you‘ll give us another chance to prove ourselves.

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Guest Service Agent on 14 Apr 2024
Thank you for taking a moment to share your experience . We are so pleased to hear you found service to your liking. We look forward to welcoming you back again soon.

10/10 Excellent

shelly

Travelled with partner
Liked: Cleanliness, amenities
Absolutely 💯 amazing
Stayed 2 nights in Apr 2024
Response from Guest Service Agent on 12 Apr 2024
Thank you for taking a moment to share your experience . We are so pleased to hear you found service to your liking. We look forward to welcoming you back again soon.

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
May be the options in TV (apps) because it doesn´t have, for all rest the hotel is nice.
Stayed 1 night in Apr 2024
Response from Guest Service Agent on 10 Apr 2024
Thank you for bringing these concerns to our attention. We regret that your experience did not meet your expectations and have shared your feedback with our team.

8/10 Good

Brent

Travelled with family
Liked: Cleanliness, staff & service, amenities
You could tell they tried to maintain the room. It was just done sloppily. It was clean. Breakfast was convenient but not a great variety. The cost seemed steep for what was provided. Other hotels offer free breakfast that is much better than this one.
Stayed 1 night in Apr 2024
Response from Guest Service Agent on 10 Apr 2024
Thank you for bringing these concerns to our attention. We regret that your experience did not meet your expectations and have shared your feedback with our team.

10/10 Excellent

Dipika

Stayed 2 nights in Jan 2024
Response from Guest Service Agent on 12 Apr 2024
Thank you for taking a moment to share your experience . We are so pleased to hear you found service to your liking. We look forward to welcoming you back again soon.