Indoor pool

Reviews of The Yorkville Royal Sonesta Hotel Toronto

4 out of 5
The Yorkville Royal Sonesta Hotel Toronto
220 Bloor Street West, Toronto, ON

Reviews

9.2

Wonderful

Rating 10 - Excellent. 779 out of 1141 reviews" "
Rating 8 - Good. 241 out of 1141 reviews" "
Rating 6 - Okay. 63 out of 1141 reviews" "
Rating 4 - Poor. 38 out of 1141 reviews" "
Rating 2 - Terrible. 20 out of 1141 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Joseph

Travelled with family
Could’ve been clean and some staff could been nicer
Stayed 1 night in Apr 2024

10/10 Excellent

Sandra

Travelled with partner
Enjoyed our stay
Stayed 2 nights in Apr 2024

8/10 Good

Mr. David

Travelled with family
Liked: Cleanliness, staff & service, amenities
The staff at front desk gave us a lovely suite facing south for my Moms birthday.Also lovely chocolate covered strawberries 👌 Beds were comfortable and water supplied. Water pressure a bit low. We arrived after 7 PM so no one to help with our baggage. In comparison to other properties the rate was reasonable, however its time for a refurbishment as carpets and marble floors need updating. Room service was excellent, but took quite a while. Overall a good experience 7/10.
Stayed 2 nights in Apr 2024
Response from Natasha on 25 Apr 2024
Dear David,Thank you for taking the time to share your detailed feedback with us. We're thrilled to hear that our front desk staff were able to provide you with a lovely suite facing south for your mom's birthday celebration, along with the delightful chocolate-covered strawberries. We're pleased that you found the beds comfortable and appreciated the complimentary water, although we apologize for any inconvenience caused by the water pressure being lower than expected. Your comment regarding the lack of assistance with baggage upon your late arrival is duly noted, and we'll work to improve this aspect of our service.Regarding your observations about the need for refurbishment, we appreciate your feedback. We continually assess our property's condition and strive to maintain high standards. Your input will certainly be taken into consideration as we plan for future updates.We look forward to welcoming you back again!

10/10 Excellent

Andrew

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location great service and awesome rooms
Stayed 1 night in Apr 2024
Response from Natasha on 24 Apr 2024
Dear Andrew,Thank you so much for your kind words! We're thrilled to hear that you enjoyed our great location, excellent service, and awesome rooms during your stay with us.We truly appreciate your feedback and your recommendation. We hope to have the pleasure of welcoming you back for another great stay in the future.Warm regards,

10/10 Excellent

Charles Edward, Northfield

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a good property, friendly staff, good bar and restaurant, and close to the ROM.
Stayed 3 nights in Apr 2024
Response from Roxanne Choliy on 28 Apr 2024
Dear Charles Edward,Thank you for your kind feedback! We're thrilled to hear that you enjoyed your stay with us, especially our friendly staff, bar & restaurant, and proximity to the ROM.We hope to welcome you back soon for another wonderful experience.Warm regards,Roxanne CholiyGuest Relations Manager

10/10 Excellent

Munteanu

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really good place. Excellent restaurant, bar and pool for kids. Staff is really nice and friendly..
Stayed 1 night in Apr 2024
Response from Roxanne Choliy on 22 Apr 2024
Dear Munteanu,Thank you for sharing your feedback with us! We're thrilled to hear that you had a great experience during your stay.We're delighted that you enjoyed our excellent restaurant, bar, and pool. It's also wonderful to know that you found our staff to be nice and friendly. We appreciate your kind words and hope to have the pleasure of welcoming you back for another fantastic stay in the future!Warm regards,Roxanne CholiyGuest Relations Manager

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Very friendly. Good food. Nice room. Great location. Cheapest hotel in area.
Stayed 1 night in Apr 2024
Response from Roxanne Choliy on 22 Apr 2024
Dear James,Thank you for your wonderful review! We're thrilled to hear that you had a great experience during your stay with us.We're delighted that you found our staff to be friendly, enjoyed the good food, and liked your room. It's also fantastic to know that you appreciated our great location.We hope to have the pleasure of welcoming you back for another enjoyable stay in the future!Warm regards,Roxanne CholiyGuest Relations Manager

8/10 Good

Wendy, La Jolla

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean hotel in downtown Toronto and very centrally located. For the price point at this location, it's a good choice. The restaurant staff and food is quite good as are the hotel staff. Gym facilities, while small and a bit dated was decent enough. Indoor pool was a bonus for me.
Stayed 5 nights in Apr 2024
Response from Roxanne Choliy on 22 Apr 2024
Dear Wendy,Thank you for taking the time to share your feedback with us! We're thrilled to hear that you enjoyed your stay at our hotel and found it to be nice, clean, and appreciated our prime location.We're glad that you enjoyed the restaurant staff and food. It's great to hear that you found our gym facilities satisfactory and that you enjoyed the indoor pool. We appreciate your kind words and hope to have the pleasure of welcoming you back for another enjoyable stay in the future!Warm regards,Roxanne CholiyGuest Relations Manager

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Roxanne on 17 Apr 2024
Dear Jason,We are so happy you had a great stay with us. We look forward to welcoming you back again!

10/10 Excellent

Geoffrey

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel - recommend!
Stayed 5 nights in Apr 2024
Response from Roxanne Choliy on 15 Apr 2024
Dear Geoffrey,We are pleased to know that you've enjoyed your stay and thank you for choosing our hotel.We are looking forward to welcome you back soon!Best regards,Roxanne CholiyGuest Relations Manager

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff made us feel very welcome. Downtown Toronto is expensive. This sort of trip is a luxury for my elderly mother and myself. Sonesta made the indulgence worth it in every way. Super comfortable beds and room. Great view from our window. Perfect location as we saw a show across the street at Koerner Hall. Good food and excellent service in Signature restaurant. Valets had good tips about how to handling driving and parking in the centre of the city. We felt taken care of.
Stayed 2 nights in Apr 2024
Response from Roxanne Choliy on 16 Apr 2024
Dear Susan,We are so happy to hear that you've enjoyed your stay with us!We are pleased to know that you've liked the service from our team, the amenities of the hotel as well as our prime location.Thank you for choosing our hotel and we are looking forward to welcoming you back.Warm regards,Roxanne CholiyGuest Relations Manager

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this hotel great location and great staff
Stayed 2 nights in Apr 2024
Response from Roxanne Choliy on 15 Apr 2024
Dear Andrew,Thank you for your wonderful review! We're thrilled to hear that you love our hotel, especially our great location and staff.We appreciate your kind words and look forward to welcoming you back for another fantastic stay in the future!Best regards,Roxanne CholiyGuest Relations Manager

4/10 Poor

Umedjon, Mcmasterville

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
I couldn't sleep. Heard water running through the pipes throughout the night. Doormans are always inside the building, chatting, counter service is not pro-active. Room seemed old and shower door doesn't close properly.
Stayed 1 night in Apr 2024
Response from Roxanne Choliy on 15 Apr 2024
Dear Umedjon,Thank you for taking the time to share your feedback with us. We're deeply sorry to hear about the issues you experienced during your stay.We apologize for any inconvenience caused by the noise and will address the issue with our engineering team to ensure it is resolved promptly.Additionally, we appreciate your feedback regarding our staff's attentiveness and the condition of your room. Rest assured, we will review these concerns with our team to ensure that we provide proactive and attentive service, and we will address any maintenance issues to maintain the quality of our accommodations.We value your feedback as it helps us improve our services and facilities to better meet the needs of our guests. We hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience.Best regards,Roxanne CholiyGuest Relations Manager

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable and clean!
Stayed 2 nights in Apr 2024
Response from Natasha on 14 Apr 2024
Dear Teresa,We are pleased to hear you had a great stay with us. We look forward to welcoming you back again!

10/10 Excellent

Miranda

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in the perfect location. Right across from the Rom museum. Hotel staff was super friendly and helpful.
Stayed 1 night in Jan 2024
Response from Natasha on 14 Apr 2024
Dear Miranda,We are pleased to hear you had a great stay with us. We look forward to welcoming you back again!

4/10 Poor

Sam

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Outrageously overpriced
Stayed 2 nights in Apr 2024
Response from Roxanne Choliy on 9 Apr 2024
Dear Sam,Thank you for sharing your feedback with us.We're very sorry to hear that your experience with us did not meet your expectations. We apologize for any inconvenience. We hope to have a chance to welcome you back in the future for a more pleasant stay! Warm regards,Roxanne CholiyGuest Relations Manager

10/10 Excellent

Zhen

Stayed 3 nights in Apr 2024
Response from Roxanne Choliy on 28 Apr 2024
Dear Zhen,We are pleased to know you've enjoyed your stay with us!We are looking forward to welcome you back soon!Warm regards,Roxanne CholiyGuest Relations Manager

10/10 Excellent

Laura, Ottawa

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super comfy clean hotel with great dining options and had a pool and gym!
Stayed 2 nights in Apr 2024
Response from Roxanne Choliy on 8 Apr 2024
Dear Laura,Thank you for your fantastic review! We're delighted to hear that you found our hotel super comfy and clean, and that you enjoyed our great dining options, as well as our pool and gym facilities. We look forward to welcoming you back for another enjoyable stay in the future!Warm regards,Roxanne CholiyGuest Relations Manager

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Roxanne Choliy on 9 Apr 2024
Dear Andrew,Thank you for choosing our hotel and we are looking forward to welcome you back soon!Warm regards,Roxanne CholiyGuest Relations Manager

8/10 Good

Denise

Stayed 1 night in Apr 2024
Response from Roxanne Choliy on 28 Apr 2024
Dear Denise,Thank you for choosing our hotel.We look forward to the opportunity to welcome you back!Warm regards,Roxanne CholiyGuest Relations Manager

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome location for visiting U of T students! Nice rec room and sauna!
Stayed 3 nights in Mar 2024
Response from Roxanne Choliy on 7 Apr 2024
Dear Denise, Thank you for your wonderful review! We're thrilled to hear that our hotel's location was perfect for your visit to U of T. We're also delighted that you enjoyed our amenities, including our gym, pool and sauna. We hope to welcome you back again for another great stay!Sincerely, Roxanne Choliy Guest Relations Manager

10/10 Excellent

Derek, Tillsonburg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Roxanne Choliy on 7 Apr 2024
Dear Derek,Thank you for choosing our hotel and we look forward to welcome you back in the future!Sincerely,Roxanne CholiyGuest Relations Manager

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, friendly staff.
Stayed 4 nights in Mar 2024
Response from Roxanne Choliy on 3 Apr 2024
Dear Melissa,Thank you for your kind words! We're thrilled to hear that you enjoyed our beautiful property and found our staff to be friendly. We hope to have the pleasure of welcoming you again soon!Warm regards,Roxanne CholiyGuest Relations Manager

8/10 Good

Brianne

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely and breakfast was amazing, the room was wonderful for working from
Stayed 2 nights in Mar 2024
Response from Roxanne Choliy on 2 Apr 2024
Dear Brianne,Thank you for your kind words! We're delighted to hear that you enjoyed your stay and found our breakfast to be amazing. It's fantastic to know that your room provided a wonderful environment for working from.We appreciate your feedback and hope to have the pleasure of welcoming you back for another delightful experience in the future.Warm regards,Roxanne CholiyGuest Relations Manager

8/10 Good

Rachael

Liked: Staff & service, amenities, property conditions & facilities
It was great in every way, but I did find the mattress a little too hard.
Stayed 2 nights in Mar 2024
Response from Natasha on 14 Apr 2024
Dear Rachael,We are pleased to hear you had a great stay with us. We look forward to welcoming you back again!

10/10 Excellent

Jillian

Stayed 3 nights in Mar 2024
Response from Roxanne Choliy on 22 Apr 2024
Dear Jillian,Thank you for sharing your feedback with us!We appreciate you choosing our hotel.Warm regards,Roxanne CholiyGuest Relations Manager

8/10 Good

Frans

Travelled with partner
Fabulous location, helpful staff.
Stayed 3 nights in Mar 2024
Response from Roxanne Choliy on 2 Apr 2024
Dear Frans,Thank you for your kind review. We're thrilled to hear that you enjoyed our fabulous location and found our staff to be helpful during your stay.We are looking forward to welcome you back for another exceptional stay.Warm regards,Roxanne CholiyGuest Relations Manager

10/10 Excellent

Lana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service, people working there are wonderful! Thank you!!!
Stayed 1 night in Mar 2024
Response from Roxanne Choliy on 2 Apr 2024
Dear Lana,Thank you for your kind words! We're thrilled to hear that you experienced excellent customer service during your stay with us.Your appreciation means a lot to us, and we'll be sure to pass on your compliments to our staff. We look forward to welcoming you back for another wonderful stay in the future.Warm regards,Roxanne CholiyGuest Relations Manager

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and great rooms
Stayed 2 nights in Mar 2024
Response from Roxanne Choliy on 7 Apr 2024
Dear Andrew, We appreciate your feedback and we are pleased to know you've enjoyed our prime location as well as the rooms at the hotel.Sincerely, Roxanne Choliy Guest Relations Manager

10/10 Excellent

Karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it all!
Stayed 2 nights in Mar 2024
Response from Roxanne Choliy on 31 Mar 2024
Dear Karen,Thank you for sharing your feedback with us!We are pleased to know that you've enjoyed your stay at The Yorkville Royal Sonesta!We are looking forward to welcoming you back soon.Warm regards,Roxanne CholiyGuest Relations Manager

10/10 Excellent

James Clark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is familiar and taxis can find it easily.
Stayed 2 nights in Mar 2024
Response from Natasha on 30 Mar 2024
Dear James Clark,Thank you so much for taking the time to leave us such a lovely review! We're thrilled to hear that you found our rooms beautiful and our staff friendly and courteous. Providing exceptional service and comfortable accommodations are our top priorities, and it's wonderful to know that we succeeded in making your stay enjoyable.We hope to have the pleasure of welcoming you back to our hotel in the future for another wonderful stay.Warm regards,

10/10 Excellent

Manjote

Stayed 1 night in Mar 2024
Response from Roxanne Choliy on 22 Apr 2024
Dear Manjote,Thank you for sharing your experience with us!We are looking forward to welcome you back.Warm regards,Roxanne CholiyGuest Relations Manager

10/10 Excellent

Mark, North Vancouver

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, friendly staff, would recommend
Stayed 3 nights in Mar 2024
Response from Natasha on 30 Mar 2024
Dear Mark,Thank you for your positive review! We're delighted to hear that you had a great stay with us and that you would consider returning in the future. We look forward to welcoming you back soon!

10/10 Excellent

Candy

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing for its price!
Stayed 4 nights in Mar 2024
Response from Roxanne Choliy on 28 Mar 2024
Dear Candy,We are very happy to know you've had a great stay with us! Thank you for choosing our hotel and we are looking forward to welcome you back!Warm regards,Roxanne CholiyGuest Relations Manager

10/10 Excellent

Mario

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff and amenities.
Stayed 1 night in Mar 2024
Response from Roxanne Choliy on 27 Mar 2024
Dear Mario,Thank you for your recent stay at our hotel and for taking the time to share your feedback. We're delighted to hear that you found our staff wonderful and enjoyed our amenities.Warm regards,Roxanne CholiyGuest Relations Manager

10/10 Excellent

Eric

Travelled with family
Overall great hotel and experience.
Stayed 2 nights in Mar 2024
Response from Roxanne Choliy on 27 Mar 2024
Dear Eric,Thank you for choosing to stay with us and for sharing your feedback. We're thrilled to hear that you had a great experience with us.We look forward to welcoming you back on your next visit.Warm regards,Roxanne CholiyGuest Relations Manager

10/10 Excellent

Devin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were clean and cozy. Wonderful staff, from the valet, front desk, waitstaff to the housekeeping. Starbucks and subway right around the corner. If you have the option to add breakfast for a price, add it, it’s very good and worth it in my opinion. Pool was nice, but there were swimming lessons going on which was a little weird, considering the pool is so small. Would definitely stay again.
Stayed 3 nights in Mar 2024
Response from Roxanne Choliy on 27 Mar 2024
Dear Eric,Thank you for taking the time to share your experience with us. We're delighted to hear that you enjoyed your stay and found our rooms clean and cozy.It's wonderful to hear that our team made a positive impression on you. We appreciate your feedback regarding breakfast and are glad to hear that you found it worth adding to your stay.We apologize for any inconvenience caused by the swimming lessons in the pool. We'll certainly look into this to ensure a better experience for our guests in the future.We look forward to welcoming you back on your next visit.Warm regards,Roxanne CholiyGuest Relations Manager

10/10 Excellent

Dave

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was great for our visit
Stayed 2 nights in Mar 2024
Response from Natasha on 26 Mar 2024
Dear Dave,Thank you for taking the time to share your feedback with us.We are thrilled to hear that you found our location to be great for your visit. We strive to offer a convenient and accessible location for all our guests, and we're delighted that it met your expectations.Your satisfaction is our top priority, and we look forward to welcoming you back for another fantastic stay in the future.Warm regards,

8/10 Good

Mark

Stayed 2 nights in Mar 2024
Response from Roxanne Choliy on 14 Apr 2024
Dear Mark,Thank you for choosing to stay with us.We are looking forward to welcoming you back in the future.Warm regards,Roxanne CholiyGuest Relations Manager

10/10 Excellent

Yingzhe

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I appreciate out staying in the hotel.
Stayed 2 nights in Mar 2024
Response from Roxanne Choliy on 25 Mar 2024
Dear Yingzhe,Thank you for choosing to stay with us! We're thrilled to hear that you and your family enjoyed your time at our hotel. We hope to have the pleasure of welcoming you back!Warm regards,Roxanne CholiyGuest Relations Manager

10/10 Excellent

Gregory

Business traveller
Liked: Cleanliness, staff & service
The staff was 11/10
Stayed 1 night in Mar 2024
Response from Roxanne Choliy on 25 Mar 2024
Dear Gregory,Thank you so much for your kind words! We're thrilled to hear that our staff exceeded your expectations during your stay. We look forward to welcoming you back for another fantastic stay in the future!Warm regards,Roxanne CholiyGuest Relations Manager

10/10 Excellent

stacey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed was very comfortable and great pillows
Stayed 1 night in Mar 2024
Response from Roxanne Choliy on 25 Mar 2024
Dear Stacey,Thank you for sharing your feedback with us! We're delighted to hear that you enjoyed the comfort of our bed and pillows during your stay. We hope to have the pleasure of welcoming you back for another pleasant stay in the future!Warm regards,Roxanne CholiyGuest Relations Manager

10/10 Excellent

Jen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well appointed, accommodating staff, comfortable room and extremely well located. One minor comment is to ensure there are enough amenities in the room for the number of occupants on the reservation to avoid repeated requests for additional mugs, robes, towels, etc. Great stay! Thank you.
Stayed 1 night in Mar 2024
Response from Roxanne Choliy on 24 Mar 2024
Dear Jen,Thank you for sharing your feedback with us. We're delighted to hear that you enjoyed your overall stay, service from our staff as well as our prime location.We apologize for any inconvenience caused by the shortage of amenities in your room. Your feedback is valuable, and we will certainly review our processes to ensure that each room is sufficiently stocked with amenities.It was a pleasure to have you with us, and we hope to welcome you back for another great stay in the future.Warm regards,Roxanne CholiyGuest Relations Manager

8/10 Good

Cameron

Travelled with partner
Liked: Cleanliness, staff & service
A few small details needed attention. Minibar wouldn’t open had to deliver a new fridge, battery on safe needed to be replaced, all the channels on the TV didn’t work. Overall great experience. People were great and attentive.
Stayed 2 nights in Mar 2024
Response from Roxanne Choliy on 24 Mar 2024
Dear Cameron,Thank you for taking the time to share your feedback with us. We're glad to hear that you had an overall great experience during your stay with us and that our team was attentive to your requests.However, we apologize for the inconvenience you experienced with the amenities in the room. Please rest assured that your comments have been shared with our engineering team to ensure that these issues are promptly addressed.We appreciate your understanding and hope to have the opportunity to welcome you back for an even better stay in the future.Warm regards,Roxanne CholiyGuest Relations Manager

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and very comfortable rooms
Stayed 2 nights in Mar 2024
Response from Natasha on 23 Mar 2024
Dear Andrew,We are so thrilled to hear you enjoyed your stay and the location fit perfect!We look forward to welcoming you back again!

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, well maintained and modern. Great lounge, good food, across the street from Royal Ontario Museum and Royal Conservatory of Music. Close to subway and street car. Second time there.
Stayed 1 night in Mar 2024
Response from Natasha on 23 Mar 2024
Dear Christopher,We are so pleased to hear you had a great stay with us. It is great to know the location served the purpose of your stay and we look forward to welcoming you back once again!

10/10 Excellent

marie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good property. Close to Yorkville
Stayed 2 nights in Mar 2024
Response from Roxanne Choliy on 21 Mar 2024
Dear Marie,Thank you for sharing your feedback about your recent stay with us. We are pleased to know that you have enjoyed our prime location as well as the hotel facilities.We are looking forward to welcome you back soon.Warm regards,Roxanne CholiyGuest Relations Manager

8/10 Good

Zachariah

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean hotel, nice staff
Stayed 4 nights in Mar 2024
Response from Roxanne Choliy on 19 Mar 2024
Dear Zachariah,Thank you for your feedback!We are pleased to know that you've enjoyed our hotel as well as the service from our team!Warm regards,Roxanne CholiyGuest Relations Manager

10/10 Excellent

Elaine

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel in a very convenient location. Steps away from the St. George subway station. Exceptionally comfortable beds. The Proof Lounge was very accommodating when we asked for last minute reservation for a birthday gathering. The best feature by far was the excellent and very accommodating staff. The front desk, cleaning staff, the wait staff at the Signature and Proof restaurants and room service were all so friendly and helpful. I would definitely go again.
Stayed 2 nights in Mar 2024
Response from Roxanne Choliy on 19 Mar 2024
Dear Elaine,Thank you for sharing your wonderful experience with us!We're delighted to hear that you found our hotel to be very nice and conveniently located, and that you enjoyed our comfortable beds. It's fantastic to know that our team made your stay memorable with their friendly and helpful service. We're especially pleased that you could enjoy your birthday gathering at the Proof Lounge.We can't wait to welcome you back for another enjoyable stay in the future!Warm regards,Roxanne CholiyGuest Relations Manager

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay. Highly recommend staying here.
Stayed 2 nights in Mar 2024
Response from Natasha on 19 Mar 2024
Dear Debra,We are so pleased to hear you had a great stay with us! We look forward to welcoming you back again!