The service we got from the Mar Holidays team was unbelievably awful. The girl in the front office was extremely rude, we have never experienced such bad service and especially at an expensive place like this. We tried for many days to reach Mar Holidays to schedule our check in and order a crib for our baby. When we finally reached someone, they were extremely rude and could not confirm a crib until many e-mails later. We ended up paying 20 euros for late check in to pick up a key in an electric key box. We were two families checking in together so we actually paid 40 euros to collect two keys from the key box. They had put a baby cot in the room which they had not put together and was WITHOUT A MATTRESS!! My baby just cried when I put her in the cot so I could not use it and returned it right away and rented a crib from another source. Still Mar Holidays charged us 50 euros for an unusable cot which we returned right away!! And of course, there was no apology. In our booking, we paid for daily housekeeping and it clearly stated that there was daily housekeeping. When we asked the girl at the front desk she tried to convince us that in Spain this meant something completely different. Then she started arguing with us and said “this is your problem, not mine. I’m not going to do anything for you, if you want you can contact hotels.com”.The air conditioning did not work correctly. Finally we figured out it was in winter mode but front office staff had no idea hot to fix this.