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"Incredible stay."

"Our hotel was very nice. Location was stunning, lake view is amazing. Our room with private onsen was beautiful. ( ha ha it took us til the last day to figure out there was a tap to add cool water to cool it down…. It was 50°C) but no matter as the public onsen was fantastic especially the rooftop one that overlooked the gorgeous lake. Simply amazing, relaxing, perfect. My biggest problem with all Japanese onsen is the array of lovely lotions and potions that I couldn’t decipher what they were for, I just guessed. Overall wonderful property. Oh the breakfast and dinners were also amazing. Again overlooking the lake. "

"Fireworks in summer very impressive"

"Amazing view, friendly staff, peaceful"

"Very good"

"Staff and accommodations very nice. Free laundry. Only confusion was check in and line up for food in same door. Stayed in food line for short bit and then asked for check in. Even though very busy a staff showed us everything. "

"Nice 5 star hotel. The service and staff is top notch. The views are spectacular. Great place to retreat to and relax. We stayed here for 1 night in our trip through Hokkaido. My only issue was at check in. We were required to make the dinner reservations and meal selection at the front desk. And not everything we wanted was available to us. So it was very awkward experience in my opinion. I don’t know if I made a mistake not reserving the restaurants in advance but it is hard to know what you want for dinner up to 7 months in advance. Maybe it was just better to order room service. "

"Great hotel. With great service Strongly recommended "

"Amazing breakfast made by the host every morning. Extremely tranquil n good view of lake Toya from the room & even the bathroom! Very spacious as well "