Traslacruz Hotels

"Appalling behaviour by the host. By the check-in time of 4pm, we had still not received any instructions to get in. We called and called and finally the host told us someone was on their way with the keys. We were finally let into the property and 10 minutes later the host calls us to say there's been a double booking and proceeds to remove us from the property! We then had to find alternative accommodation at 7pm and pay high hotel fees. We asked for a refund the same day and 3 weeks later we are still waiting for the money. The host is now saying he will not pay us the full refund. He's a crook and this property should be removed. I'm not even sure there was a double booking... We also never received any compensation from Vrbo, which they said they would give the day of the incident. Completely unacceptable. Very disappointed that the host is allowed to get away with this behaviour and nor Vrbo nor Expedia are doing much about it. Unacceptable."

"I really enjoyed my stay, thank you! The staff were very friendly and helpful and the hotel is well maintained and in lovely natural surroundings. Highly recommend!"