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Reviews of Hotel Porta Nigra

Hotel Porta Nigra
Paulinstraße 7, Trier, RP

Reviews

8.2

Very good

Rating 10 - Excellent. 71 out of 207 reviews" "
Rating 8 - Good. 100 out of 207 reviews" "
Rating 6 - Okay. 24 out of 207 reviews" "
Rating 4 - Poor. 5 out of 207 reviews" "
Rating 2 - Terrible. 7 out of 207 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Ronald

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A wonderful hotel with amazing staff and services. We would definitely stay again.
Stayed 2 nights in May 2024

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Nice stay, some bad elements.
Very nice hotel right in city center, close to everything. We had a studio room outside in the courtyard. It was very loud in am from others walking about and talking super loud. If we had windows open which we did as there is no ac. The voices travel a lot. The smell of cigarettes was bad too. Other guests and employees smoking near open windows. Other than that the place was easy to check in and very clean and comfortable. Right next to Porta Nigra.
Stayed 1 night in Aug 2023
Response from Hotel Porta Nigra on 3 Sept 2023
Vielen Dank für Ihre Bewertung!

10/10 Excellent

Alexandra

Travelled with family
Liked: Amenities
The location is perfect for a weekend in the city. Located right across from the Porta Nigra! We had a very clean, quiet, spacious apartment, reaching over three stories just for us. Two bedrooms, with very good beds and a very comfortable sofa bed, solid roll down shutters, blocking out light. We had a real kitchen, coffee maker, coffee and tea bags, big fridge and table for four. Even a washing machine was included. At breakfast the nice hostess baked chocolate croissants just for us! Parking spaces were available in the back. The front desk personnel was extremely knowledgeable about Trier, also gave us great suggestions for our travel to Luxemburg. The feeling was modern with a little bit of eighties thrown in. The hotel lobby is only staffed during the day, but uses keyless codes to allow entry to the hotel and individual spaces. We did not need any in-person assistance once we had checked in. We would return to this place anytime!
Stayed 1 night in Aug 2023
Response from Hotel Porta Nigra on 3 Sept 2023
Vielen Dank für Ihre Bewertung!

8/10 Good

Kate

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is in a great location, close to everything. The steps to the room were inconvenient. The light for the toilet also turned on a noisy extraction fan.
Stayed 2 nights in Jul 2023
Response from Hotel Porta Nigra on 6 Jul 2023
Danke für ihr Feedback

6/10 Okay

Nancy, Redmond

Travelled with family
Liked: Cleanliness
The location was great. It is advertised as a smoke free property, but the staff smoked by a window during breakfast and the fumes entered the dining area.
Response from Hotel Porta Nigra on 9 Jul 2023
Vielen Dank für Ihre Bewertung

8/10 Good

Philippe

Liked: Cleanliness, property conditions & facilities
I like the location and the price was ok for solo business traveler but wifi access did not work and there was nobody to help. The bathroom light switch triggered a very noisy cheap extract fan and the person was a bit curt in the morning. I manage to park in the Mercure hotel parking across for 10 euros a night
Stayed 1 night in May 2023
Response from Hotel Porta Nigra on 16 May 2023
Vielen Dank für ihr Feedback.

8/10 Good

Dave

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Ihr Hotel Team on 16 May 2023
Vielen dank für Ihre Bewertung

8/10 Good

Giovanna

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice bedroom, very good breakfast and close to the city center.
Stayed 1 night in Mar 2023
Response from Team Hotel Porta Nigra on 16 Mar 2023
Vielen Dank für Ihre Bewertung

10/10 Excellent

Barbara

10/10 Excellent

Sherry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel. Clean, amazing location, and breakfast was great. Would stay here again!
Response from Ihr Hotel Team on 6 Dec 2022
Vielen Dank für Ihrer Bewertung

10/10 Excellent

Aleksei

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel concept, fantastic location. Hotel has everything that you need for travel.
Stayed 2 nights in Oct 2022
Response from Hotel Porta Nigra on 15 Oct 2022
Vielen Dank für Ihre Bewertung

6/10 Okay

shaun

Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Sep 2022

10/10 Excellent

Janice

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was extremely helpful. We enjoyed being close to the city center.
Stayed 1 night in Sep 2022
Response from Hotel Porta Nigra on 1 Oct 2022
Thanks for your review

8/10 Good

Kristina

Liked: Property conditions & facilities, room comfort
Value-for-money hotel near Trier's old town
The hotel is ideally located, just steps from the main attractions. For that reason alone, it is good value-for-money. I travelled to Trier by train. The hotel is walking distance from the station. The room itself is basic but includes all the fundamentals. The only problem was noise. The rooms aren’t sound-proofed, so I heard traffic, every door slam shut and people arriving throughout the night.
Stayed 1 night in Sep 2022
Response from Hotel Porta Nigra on 25 Sept 2022
Vielen Dank für Ihr Feedback

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful with checkin as it was very teck oriented and I am not.
Stayed 1 night in Aug 2022
Response from Hotel Porta Nigra on 27 Aug 2022
Thanks for your review

10/10 Excellent

THOMAS

Stayed 2 nights in May 2022
Response from /WS on 18 May 2022
Vielen Dank für Ihr Feedback !

8/10 Good

Terry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Confusing check in, great stay!
The check in was confusing, the front desk was not manned when we arrived at 8 pm. A note on the door had a QR code and directions to check in online. The code did not work on my American iPhone? I called the emergency number and the young lady came over in ten minutes to help us check in, everything was fine after that… Enjoyed are stay in Trier.
Stayed 1 night in Dec 2021
Response from Hotel Porta Nigra on 16 Dec 2021
Vielen Dank, wir wünschen ihnen Frohe Weihnachten.

8/10 Good

Lisa

Travelled with family
Liked: Cleanliness, staff & service
Location was nice. Easy to get to train. Window in room was broken so could hear outside and felt the cold air. Not terrible but a bit loud.
Stayed 1 night in Dec 2021
Response from Hotel Porta Nigra on 11 Jan 2022
Thank You

6/10 Okay

Darren

Travelled with group
Liked: Cleanliness, room comfort
Hotel struggling with Covid conditions.
Great location. Clean. Covid restrictions impacted staffing levels. The staff made as much effort as they could. Confusion with booking took several hours with Hotels.com & the Hotel to clarify. On the day of arrival, problems continued. I’m not sure it was the Hotels fault….
Stayed 1 night in Oct 2021
Response from Hotel Porta Nigra on 14 Nov 2021
Danke

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place for a weekend getaway
The hotel was just as advertised. It's a great place for a couple to spend a weekend in Trier. It's a few minutes walk to the Alstadt and within walking distances to most sites.
Stayed 2 nights in Oct 2020

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Pleasant enough
Didn’t expect too much due to the COVID-19 situation. The hotel is conveniently situated and the staff were friendly. Only gripe is that I couldn’t cool the room.
Stayed 2 nights in May 2020

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay
We got there early and they were very accommodating with letting us get in the room. Staff was exceptionally friendly the location is pretty unbeatable to access the central town. If you’re moderately healthy you can walk to pretty much all of the Roman ruins within 20 to 30 minutes. Room was not huge but it was very clean and the bed was comfortable. Overall, we enjoyed our stay They do offer breakfast for an additional price which we did not take part in. The parking is across the street and cost extra but is convenient and safe, it’s limited though so you should call to reserve it in advance
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2020

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night
Only stayed one night but the room was clean and comfortable....the only drawback is the room layout is a bit confusing to locate the room.
Stayed 1 night in Jan 2020

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, comfy, convenient
The room was small, but clean. Hotel lobby was modern and well decorated. Only complaint was that the shower temperature fluctuated the whole time and the shower door didn’t seal, creating a miniature flood in the room.
Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location close to the center of Trier. Easy check-in and they let us check in a little early. Stayed in the building in the back so WiFi wasn’t the greatest - low connection and only in front area of room - but as we were there only one night, it wasn’t a big deal. Overall, great stay!
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central location. Comfortable rooms. Pleasant and helpful staff
Stayed 2 nights in Oct 2019

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Room was not as expected and needed repairs. There is not enough water pressure and when having a shower the temperature would go from ice cold to scalding hot, I don’t think they have an adequate water system for the hotel.
Stayed 2 nights in Oct 2019

10/10 Excellent

Edwin, St. Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A real gem
A modern, very well appointed, hotel located right in the middle of the best sights in town. It is an amazing deal for the money.
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, a few steps away from the city centre with all the shops, cafes and restaurants. Secure parking available . Check in was easy, Lesley was very pleasant and helpful. Told us all the local information that we needed to know . Very pleasant lady!
Stayed 1 night in Sep 2019

10/10 Excellent

Ursula

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very central
The staff was super friendly and helpful. The room had a bit of funny design with the shower right in the room, but it all seemed brand new and renovated. Location couldn't be better, right in town, near the mall and also near the train station.
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
We booked this property through Expedia and stated that we are a disabled couple ( my wife is in a wheelchair) and you accepted the booking , however this property isn’t accessible with steps everywhere . The hotel however moved room for us so we only had a minimum of these and they were fantastic . Expedia however needs to deal with this issue
Stayed 4 nights in Aug 2019

8/10 Good

Will, Bristol, UK

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is located in an ideal location, close to the town centre of Trier (though a bit of a walk from the main railway station). The room was clean and spacious enough, and the staff were courteous and pleasant to deal with. Only one thing to note: reception closes at night (at about 9pm, I think they said) and the front doors are locked. So try not to turn up for check-in and collect your key too late in the day.
Stayed 4 nights in Mar 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A decent place to stay
Small, but nice place. Good breakfast. Friendly staff. Room looks very good, but bathroom was slightly problematic (shower stall leaking, toilet positioning relative to wall in front was very strange, damage to bathroom curtain); otherwise room was quite good; internet was reliable. There is an elevator, but that does not mean your floor is necessarily served; sort of like half-floor landings, which was fine for us. Reasonable walk to main train station; on the edge of all the main tourist sites, with the Porta Nigra in site upon walking out the front door.
Stayed 3 nights in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel
Very quaint and nice hotel. Everything was clean and well maintained. Receptionist was very friendly and helpful.
Stayed 2 nights in Oct 2018

4/10 Poor

John

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Very disappointed
We reserved a two bedroom apartment at Hotel Porta Nigra for three adults in our family through Hotels.com. Upon arrival, the front desk clerk told us that Hotels.com had made a booking error and the apartment we thought we rented was not available. The hotel owners changed our reservation without our knowledge to a one room unit with a double bed and one twin bed. After seeing the room, we immediately went back to the front desk to voice our displeasure. Also note that this change was made with no change to the charge billed to our credit card. We checked on line to find that there was a 30 euro difference between the room we reserved and the one we were provided. Later that same evening, the hotel clerk brought two bottles of white wine to our room. A nice gesture but made far too late: we would not have accepted this room for our stay in Trier had we known of the hotel owner's underhanded booking change. The next morning upon checkout, I asked the clerk if there was an adjustment to the room price. The front desk clerk phoned the hotel manager who directed her to give us $10 euros. Note that the phone discussion was done in German thinking that we would not understand it; their mistake, my son is fluent in German. I would not stay at this hotel again based on their management practices. Also note that the room was very small, hot and the bathroom was so small: when sitting on the toilet, your knees pressed on a wall. Thankfully our stay was just 1 day.
Stayed 1 night in Sep 2018

6/10 Okay

Christopher

Clean and comfortable in a good location
Small hotel in a great location with easy access to everything you need. Rooms were clean and reasonable size, however bathroom was super tiny - as a 6ft 4 guy I had to sit sideways on the toilet as it was pratically jammed into the narrowest part of the bathroom. The shower flooded the bathroom too which didn't help. No safe in the rooms either.
Stayed 2 nights in Sep 2018

8/10 Good

YUFENG

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staffs
Stayed 2 nights in Nov 2023
Response from Hotel Porta Nigra on 3 Dec 2023
Vielen Dank für Ihre Bewertung.

8/10 Good

Alexander

Stayed 1 night in Nov 2023
Response from Hotel Porta Nigra on 24 Nov 2023
Vielen Dank für Ihre Bewertung!

10/10 Excellent

Frank

Stayed 1 night in Nov 2023
Response from Hotel Porta Nigra on 24 Nov 2023
Vielen Dank für Ihre Bewertung!

8/10 Good

Bärbel

Travelled with partner
Liked: Amenities
Schönes Hotel, in guter Lage… Nettes Personal und gutes Frühstück… Würde wieder buchen …
Stayed 1 night in Nov 2023
Response from Hotel Porta Nigra on 24 Nov 2023
Vielen Dank für Ihre Bewertung!

10/10 Excellent

Tone

Stayed 1 night in Oct 2023
Response from Hotel Porta Nigra on 6 Oct 2023
Vielen Dank für Ihre Bewertung.

8/10 Good

shigenobu

Stayed 1 night in Sep 2023
Response from Ihr Hotel Team on 28 Sept 2023
Vielen dank für Ihre Bewertung

8/10 Good

Helwin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Ihr Hotel Porta Nigra Team on 24 Sept 2023
Vielen Dank für Ihre Bewertung

8/10 Good

Marianne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
wieder schöner Kurzurlaub im Hotel Porta Nigra
wiedermal 2 Übernachtungen im Hotel Porta Nigra verbracht. Unser kleines Zimmer war sauber und zweckmässig eingerichtet. Es hatte gute Betten u war mit Wasserkocher f. Kaffee pp. ausgestattet. Schönes sauberes Bad mit einer etwas kleinen Dusche, war aber für Kurzurlaub ausreichend. Was uns gefehlt hat war ein kleiner Tresor auf dem Zimmer. Frühstück war gut. Personal war sehr freundlich und fleissig. Wir kommen bestimmt wieder.
Stayed 2 nights in Sep 2023
Response from Hotel Porta Nigra on 24 Sept 2023
Vielen Dank für Ihre Bewertung.

10/10 Excellent

Manon

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mooi appartement met goede ligging ten opzichte van het centrum.
Stayed 1 night in Sep 2023
Response from Hotel Porta Nigra on 24 Sept 2023
Vielen Dank für Ihre Bewertung.

10/10 Excellent

Teus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
De receptioniste was aardig en accuraat. Kreeg voor mn motor een af te sluiten garagebox. Veilig en droog. Goed lopend buffet met uitgebreide keuze. Prima wifi. Fijne douche en goed bed. Heel tevre
Stayed 1 night in Aug 2023
Response from Hotel Porta Nigra on 3 Sept 2023
Vielen Dank für Ihre Bewertung

8/10 Good

Jens

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2023
Response from Hotel Porta Nigra on 3 Sept 2023
Vielen Dank für Ihre Bewertung!

10/10 Excellent

Torben

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastisk beliggenhed
Overnatning på vej hjem fra ferie
Stayed 1 night in Jul 2023
Response from Hotel Porta Nigra on 7 Aug 2023
Vielen Dank für Ihre Bewertung