Accor Hotels hotels in Troyes, Grand Est

"This is a wonderful hotel situated in the heart of Troyes. The team are very welcoming and we received a complimentary room upgrade which made our stay even more special. The hotel has a warm and friendly feel, everywhere is extremely clean and tidy and the breakfast is amazing. Highly recommended."

"A lovely hotel, tastefully renovated. Location good for the city but very quiet. We were surprised by the spacious room for the price. Staff very helpful."

"Excellent shower, very quiet room, excellent reception and room introduction. The bar was crazy good!"

"The hotel is fine and a good value but the staff is exceptional. Very friendly and helpful. We needed help retrieving a lost item from our previous hotel and they helped us track it down. The location is good, only a short ride to down town Reims. The breakfast is good and the rooms are clean."

"Great and very helpful service. Had a lovely couple of days. "

"Excellent value for money!"

"The hotel manager didn't care. All he wanted was money. The apartment we booked was for 4 motorcycle friends on a tour. We booked the apartment because it had 4 beds. The instructions by Expedia said contact the property 24 hours before arrival. Someone would then meet you at the property. We did this telling them we were arriving on motorcycles. We had no reply from the property manager. This was repeated 12 hours before arrival. Again no reply. We arrived at the apartment and phoned them. They told us we had to go to another location (St George Hotel) to get the keys. We left the bikes at the apartment and walked. When we arrived at the hotel we were told there was no parking and only two places at the hotel. We managed to find one at the apartment and fitted the other three into a small space at the hotel. We were given the keys to the apartment after a tangle over payment. We had paid in advance but they were asking for payment. That was sorted. We were given a key. Now at the apartment, the key didn't fit any of the doors. By luck we opened a garage door and found the apartment. Access was via a narrow and unsafe staircase. On entry it was dark and uninviting. There was no bedding for the sofa bed. The hotel manager was contacted and wanted more money for bedding. I ended up sleeping in my clothes with no bedding. There are so many other things to list, unsafe electrics, broken smoke detector. To much to list. Extremely poor. Why do Expedia promote this property?"

"Exactly as described."

"A real luxury hotel, with excellent amenities and supeb decor throughout. Would definitely stay again and only wish we could have stayed longer this time "