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Reviews of Springhill Suites by Marriott Truckee

2.5 out of 5
Springhill Suites by Marriott Truckee
10640 EAST JIBBOOM STREET, Truckee, CA

Reviews

9.2

Wonderful

Rating 10 - Excellent. 392 out of 561 reviews" "
Rating 8 - Good. 105 out of 561 reviews" "
Rating 6 - Okay. 40 out of 561 reviews" "
Rating 4 - Poor. 14 out of 561 reviews" "
Rating 2 - Terrible. 10 out of 561 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Paul, Reno

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just a fantastic place to stay in Truckee. The General Manager Spring Untalan was very much involved in being sure that everything worked out great! My recommendation would be to stay at the Sprinhill Suites Truckee California.
Stayed 1 night in Apr 2024

10/10 Excellent

Penny

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Needed a room quickly in a rare blizzard and the General Mgr and staff really went above and beyond!!! Incredible staff
Stayed 1 night in May 2024

10/10 Excellent

Felicia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice room and condition of property was quite good
Stayed 1 night in Apr 2024

10/10 Excellent

Paul, Reno

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The management is just superb. Very friendly and helpful. Housekeeping was equally friendly and accommodating... as were the front desk staff both at check in with parking recommendations as well as a late check out. Just outstanding and I've been recommending the Truckee Springhill suites to many people interested in visiting. Thanks!!
Stayed 1 night in Apr 2024

10/10 Excellent

Kevin

Stayed 1 night in Apr 2024

8/10 Good

aldebra

Stayed 1 night in Apr 2024

10/10 Excellent

Hiu

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is clean, modern, spacious. The staffs are friendly. And it’s close to North Star village.
Stayed 1 night in Apr 2024

8/10 Good

Stacy

Stayed 1 night in Apr 2024

10/10 Excellent

Mayra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Victor H.

Liked: Cleanliness, staff & service, property conditions & facilities
Ove stayed in plenty of nice hotels and the rooms here are really nice. Job well done, cheap material and furniture was not used. They spent the extra $$ making this place nice, and the breakfast thats included was well done.
Stayed 1 night in Apr 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Great property & convenient to the ski slopes & downtown Truckee. Definitely plan to stay here again in the future.
Stayed 2 nights in Apr 2024

10/10 Excellent

In Na

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in Mar 2024

10/10 Excellent

virginia

Stayed 1 night in Mar 2024

8/10 Good

Sofia Erica, Sacramento

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very helpful and kind
Stayed 1 night in Jan 2024

10/10 Excellent

Pablo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Price was expensive for 2 nights, but the stay & location was worth it.
Stayed 2 nights in Mar 2024

10/10 Excellent

Jane

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the hot tub on a cold snowy night and nice spacious rooms! Friendly staff. The parking should be included though, or they should build it into the price, it was kind of insulting to be asked for another $10 after paying a lot for the room. But all in all a nice stay on a business trip.
Stayed 1 night in Feb 2024

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Cari on 25 Feb 2024
Thank you for visiting Truckee!

8/10 Good

MIKE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff.
Stayed 1 night in Feb 2024
Response from ari on 25 Feb 2024
It was our pleasure to have you!

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Cari on 25 Feb 2024
Thank you for the fantastic rating. We look forward to your next stay!

8/10 Good

Tiffani

Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Good breakfast. Nice room.
Stayed 1 night in Jan 2024

10/10 Excellent

Andrii

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Cari on 25 Feb 2024
Thank you for the opportunity to host you!

10/10 Excellent

Jerry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Cari on 25 Feb 2024
We hope to see you again another time!

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities
Nice rooms, clean and new.
Stayed 1 night in Jan 2024
Response from Cari on 25 Feb 2024
We're so glad you enjoyed our hotel and we hope to see you again!

10/10 Excellent

Colin

Stayed 1 night in Jan 2024
Response from Cari on 25 Feb 2024
Thank you for staying with us!

10/10 Excellent

Tammy

Stayed 1 night in Jan 2024
Response from Cari on 25 Feb 2024
Thank you for visiting Truckee!

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dog friendly, clean, and comfortable.
Clean, updated, great stay in Truckee. Rooms felt very clean and the beds were comfortable. Hotel was very dog friendly. Plenty of surrounding grass for our dog to roam around. 20 minute drive from palisades mountain. Would definitely stay here again if in the Truckee area!
Stayed 2 nights in Jan 2024
Response from Cari on 25 Feb 2024
Thank you so much for the positive feedback! We hope to see you again next time. Your dog will love it here in the summer too!

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Very pleasant staff.
Stayed 1 night in Jan 2024
Response from Cari on 25 Feb 2024
Thank you very much, it is our pleasure assisting you!

10/10 Excellent

Thao

Liked: Cleanliness, property conditions & facilities
Good hotel
Stayed 1 night in Jan 2024
Response from Cari on 25 Feb 2024
Thank you!

8/10 Good

Felipe

Travelled with family
Liked: Cleanliness, staff & service
The shower door allowed water leaks to puddle outside the shower. Even though the room was clean, modern and organized, the distribution was not very functional, for the capacity of the room the toilet and shower should have been separate from the washbasin and the TV may have been better placed
Stayed 2 nights in Jan 2024
Response from Cari on 25 Feb 2024
Thank you for staying with us. We appreciate the honest and detailed feedback. We hope you had a nice time and choose to stay with us again in the future!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Cari on 25 Feb 2024
Thank you for visiting Truckee!

10/10 Excellent

Anton, Dublin

Stayed 1 night in Jan 2024
Response from Cari on 25 Feb 2024
Thank you for staying with us!

10/10 Excellent

Frances

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Cari on 25 Feb 2024
Thank you for the opportunity to host you. We hope to see you again!

6/10 Okay

Nancy

Liked: Staff & service
The staff are very nice. My allegedly clean room had dog hair all over the couch, which stuffed up my nose. They moved me to a room that absolutely stinks of cleaning products and is even worse for my allergies. I think they really mean well, but not sure I would stay here again. I shouldn't have to make a run for allergy medicine.
Stayed 1 night in Jan 2024
Response from Cari on 25 Feb 2024
Thank you for the feedback on housekeeping. We do our best to accommodate when something isn't right. Thank you for staying with us.

10/10 Excellent

Jackson

Stayed 1 night in Jan 2024
Response from Cari on 25 Feb 2024
Thank you for staying with us!

6/10 Okay

Kaisha

Stayed 1 night in Jan 2024
Response from Cari on 25 Feb 2024
Thank you for visiting Truckee. We hope to have the opportunity another time to host your trip!

8/10 Good

Shawn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Close to downtown Truckee.
Stayed 1 night in Dec 2023
Response from Cari on 25 Feb 2024
Thank you for the review. We hope to see you again!

10/10 Excellent

Mary

Stayed 2 nights in Jan 2024
Response from Cari on 25 Feb 2024
Thank you for staying with us!

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect stop for our snowboarding weekend at northstar! My girls loved the rooms, clean and very nice, especially for the price. I loved the fact the rooms came with a Bible and a Book of Mormon! Excellent stay.
Stayed 1 night in Jan 2024
Response from Cari on 25 Feb 2024
We're so glad you had a great visit. We hope to see you again another time!

6/10 Okay

MOHCINE

Travelled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Cari on 25 Feb 2024
Thank you for staying with us!

10/10 Excellent

Peyman

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Cari on 25 Feb 2024
Thank you for visiting Truckee!

10/10 Excellent

Hai Bai

Stayed 1 night in Dec 2023
Response from Cari on 25 Feb 2024
Thank you for staying with us!

10/10 Excellent

Rene

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was easy, the staff was very nice, the room was very clean and the breakfast is amazing!
Stayed 1 night in Dec 2023

10/10 Excellent

Xinyu

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very clean hotel and staffs are super nice
Stayed 1 night in Dec 2023

8/10 Good

Gang

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

2/10 Terrible

Filip

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
No coat hooks on ANY wall. Nowhere to toss sweatshirts or jackets when you walk in. Just a small cabinet with coat hangers in a far corner. No blackout curtains in the windows. No soundproofing, I could hear conversations next door and in the hallway. Gaps in front door let light in. Bathroom has a clear glass opaque door. At night when you turn on the bathroom light, it lights up the ENTIRE room! . How can you use it at night and not wake anyone up. Its a 4.person room. Bathroom door takes a huge tug to open with both hands. Some ginourmously heavy barn styke door and hirt my wrists to open? Bathroom fan has no off switch and is terribly loud even with the bathroom door closed. The slide out trundle couch is beyond uncomfortable. Took me about 10 minutes to find and finally heave open the cabinet door with the mini fridge, no labeling or anyhing. There is hardly enough light fixtures to see anything in the room. So dark! Shampoo,conditioner, and body wash are community bottles! Who puts what bodily fluids in those and expects the next person to use it? Gross. Swimming g pool is smaller than the hot tub. No vending machines, just a couple refrigerators with snacks in the main lobby so from the 3rd floor at night you have to go all the way to the cold lobby, talk to the recept to buy a bag of candy. Who designed this hotel should be fired. Hire me as a consultant. No water pitcher, ice bucket was cracked. Only 2 blankets for and 5 pillows for a room for 4 p

6/10 Okay

Maria

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was nice but it would’ve been a good idea to warn us about the ice in the parking lot. Almost fell and with toddler and baby it was scary! We are not from the area so aren’t use to that. The room was nice except there was a cherry odor kind like when you get your car cleaned, we think it may have been to cover up urine smell since we stayed in a pet room. Also our bed box spring was making a rickety sound by the slightest movement of the bed drove me nuts. The pillows also had no support at all. I wish there has been a way to adjust the direction of the fan blowing out hot/cold air, it was directed straight to the bed which is great for summer months but uncomfortable when it kicked off in the night and woke us up.. For the amount of money that we payed it just didn’t meet my standard, and no where upon booking did it say there was a pet fee.. would’ve been nice to know before completing the reservation.
Stayed 1 night in Dec 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Janet

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Xinyu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Larry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023