Tsaghkadzor Hotels

"We had an extremely disappointing experience at this property, despite its beautiful setting and comfortable rooms. I had prepaid for our stay through Hotels.com, yet upon arrival, the front desk charged me again for the full amount. What followed was a week-long ordeal trying to recover my money. It took two full days just to reach someone in their accounting department, and when I finally did, they initially claimed they hadn’t received any payment. Only after further insistence did they acknowledge the Hotels.com transaction. Over the past several days, I have had to call the hotel more than 15 times, each time getting vague or conflicting information, with no resolution. The lack of accountability and communication from management has been deeply frustrating and entirely unacceptable for a hotel of this caliber. It’s unfortunate because the property itself is stunning, and the rooms and food were excellent, but no level of comfort can make up for the disorganization, poor customer service, and financial mishandling I experienced here. Until this issue is resolved, I cannot in good conscience recommend this hotel to anyone. "

"We have good taim"

"It is quiet place for relaxation "

"The property was well decorated, inviting and clean. We had some problems with our shower drain being clogged and our kitchen sink as well. The walls are very thin so it can be challenging to find peace and quiet but it’s a very cute property."

"Great and helpful staff. Very welcoming and made our stay memorable. "