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Karuizawa Club Hotel Karuizawa 1130 / Hewitt Resort

4.0 star property
Hotel in Tsumagoi with 2 restaurants and full-service spa

Choose dates to view prices

Photo gallery for Karuizawa Club Hotel Karuizawa 1130 / Hewitt Resort

Outdoor pool
Courtyard
Exterior
Japanese Western Style Suite,with Open Air Bath,Non Smoking (Please incl. all persons in your rsvn) | Bathroom
Hair dryer, slippers, bidet, towels
Karuizawa Club Hotel Karuizawa 1130 / Hewitt Resort offers a peaceful mountain escape. Enjoy the mineral hot spring, rooftop terrace, or outdoor tennis. Two on-site restaurants, free in-room WiFi, and laundry facilities add convenience.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Spa
  • Breakfast available
  • Pool
  • 24/7 front desk
  • Housekeeping
The current price is €123
15 Oct - 16 Oct

Room options

Available filters for rooms
Showing 28 of 28 rooms

View all photos for Superior Twin Room, 2 Single Beds (Please include all persons in your reservation)

Superior Twin Room, 2 Single Beds (Please include all persons in your reservation)

Superior Twin Room, 2 Single Beds (Please include all persons in your reservation)

9.0 out of 10
Wonderful
(21 reviews)

Highlights

Air conditioning
Heating
Fridge
TV
Separate bedroom
Blackout curtains
Shower/bath combination
Bidet
  • 56 sq m
  • Resort view
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Japanese Western Style Suite　(Please include all persons in your reservation)

Japanese Western Style Suite　(Please include all persons in your reservation)

Japanese Western Style Suite　(Please include all persons in your reservation)

9.0 out of 10
Wonderful
(4 reviews)

Highlights

Air conditioning
Heating
Free cots/infant beds
Fridge
TV
Free extra futon mattress
Blackout curtains
Separate bedroom
  • 81 sq m
  • Resort view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Two Bed Room Suite (Please include all persons in your reservation)

Two Bed Room Suite (Please include all persons in your reservation)

Two Bed Room Suite (Please include all persons in your reservation)

8.8 out of 10
Excellent
(13 reviews)

Highlights

Air conditioning
Heating
Free cots/infant beds
Fridge
TV
Blackout curtains
Separate bedroom
Shower/bath combination
  • 81 sq m
  • Resort view
  • Sleeps 4
  • 4 Twin Beds

View all photos for Standard Room, 2 Single Beds　(Please include all persons in your reservation)

1 bedroom, in-room safe, blackout curtains, iron/ironing board

Standard Room, 2 Single Beds　(Please include all persons in your reservation)

Highlights

Air conditioning
Heating
Fridge
TV
Separate bedroom
Blackout curtains
Private bathroom
Bidet
  • 56 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Twin Room, with Open Air Bath, Non Smoking (Please include all persons in your reservation)

1 bedroom, in-room safe, blackout curtains, iron/ironing board

Superior Twin Room, with Open Air Bath, Non Smoking (Please include all persons in your reservation)

8.0 out of 10
Very good
(1 review)

Highlights

Air conditioning
Heating
Fridge
TV
Separate bedroom
Blackout curtains
Bidet
Private bathroom
  • 56 sq m
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Two Bedroom Suite, with Open Air Bath, Non Smoking (Please include all persons in your reservation)

Two Bedroom Suite, with Open Air Bath, Non Smoking (Please include all persons in your reservation)

Two Bedroom Suite, with Open Air Bath, Non Smoking (Please include all persons in your reservation)

Highlights

Air conditioning
Heating
Fridge
TV
Blackout curtains
2 bedrooms
Bidet
Private bathroom
  • 81 sq m
  • 2 bedrooms
  • Sleeps 4
  • 4 Large Twin Beds

View all photos for Japanese Western Style Suite,with Open Air Bath,Non Smoking (Please incl. all persons in your rsvn)

1 bedroom, in-room safe, blackout curtains, iron/ironing board

Japanese Western Style Suite,with Open Air Bath,Non Smoking (Please incl. all persons in your rsvn)

Highlights

Air conditioning
Heating
Fridge
TV
Blackout curtains
Separate bedroom
Bidet
Private bathroom
  • 81 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Large Twin Beds and 3 Twin Futons

View all photos for Deluxe Twin Room, with Open Air Bath, Non Smoking (Please include all persons in your reservation)

1 bedroom, in-room safe, blackout curtains, iron/ironing board

Deluxe Twin Room, with Open Air Bath, Non Smoking (Please include all persons in your reservation)

Highlights

Air conditioning
Heating
Fridge
TV
Separate bedroom
Blackout curtains
Bidet
Private bathroom
  • 36 sq m
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Two Bedroom Suite, with Terrace, Non Smoking (Please include all persons in your reservation)

1 bedroom, in-room safe, blackout curtains, iron/ironing board

Two Bedroom Suite, with Terrace, Non Smoking (Please include all persons in your reservation)

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Terrace
Air conditioning
Heating
Fridge
TV
Blackout curtains
2 bedrooms
Bidet
  • 81 sq m
  • 2 bedrooms
  • Mountain view
  • Sleeps 4
  • 2 Large Twin Beds and 2 Twin Futons

View all photos for Superior Twin Room, with Terrace, Non Smoking (Please include all persons in your reservation)

Superior Twin Room, with Terrace, Non Smoking (Please include all persons in your reservation)

Superior Twin Room, with Terrace, Non Smoking (Please include all persons in your reservation)

Highlights

Terrace
Air conditioning
Heating
Fridge
TV
Separate bedroom
Blackout curtains
Bidet
  • 56 sq m
  • Mountain view
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Premium Family Suite,Non Smoking,with Sky View Open Air Bath　(Please incl. all persons in your rsvn)

Premium Family Suite,Non Smoking,with Sky View Open Air Bath　(Please incl. all persons in your rsvn)

Premium Family Suite,Non Smoking,with Sky View Open Air Bath　(Please incl. all persons in your rsvn)

Highlights

Air conditioning
Heating
Fridge
TV
Separate bedroom
Blackout curtains
Bidet
Private bathroom
  • 150 sq m
  • Mountain view
  • Sleeps 8
  • 3 Double Beds and 3 Twin Futons

View all photos for Asama View Premium 4 Bed Suite,Non Smoking with Open Air Bath(Please incl. all persons in your rsvn)

Asama View Premium 4 Bed Suite,Non Smoking with Open Air Bath(Please incl. all persons in your rsvn)

Asama View Premium 4 Bed Suite,Non Smoking with Open Air Bath(Please incl. all persons in your rsvn)

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Heating
Fridge
TV
Separate bedroom
Blackout curtains
Bidet
Private bathroom
  • 82 sq m
  • Mountain view
  • Sleeps 4
  • 4 Twin Beds

View all photos for Asama View Premium Twin Room, Non Smoking with Open Air Bath　(Please incl. all persons in your rsvn)

1 bedroom, in-room safe, blackout curtains, iron/ironing board

Asama View Premium Twin Room, Non Smoking with Open Air Bath　(Please incl. all persons in your rsvn)

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Heating
Fridge
TV
Separate bedroom
Blackout curtains
Bidet
Private bathroom
  • 56 sq m
  • Mountain view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Two Bedrooms Suite

1 bedroom, in-room safe, blackout curtains, iron/ironing board

Two Bedrooms Suite

  • Sleeps 4

View all photos for Japanese Western Style Suite

1 bedroom, in-room safe, blackout curtains, iron/ironing board

Japanese Western Style Suite

  • Sleeps 5

View all photos for Superior Twin Room Non smoking

Living area

Superior Twin Room Non smoking

  • Sleeps 2

View all photos for Superior Twin Room with Open Air Bath and Terrace Non smoking

1 bedroom, in-room safe, blackout curtains, iron/ironing board

Superior Twin Room with Open Air Bath and Terrace Non smoking

  • Sleeps 2

View all photos for Four Beds Suite with Terrace with Open Air Bath Non smoking

View from property

Four Beds Suite with Terrace with Open Air Bath Non smoking

  • Sleeps 4

View all photos for Superior Twin Room with Open Air Bath in the Woods Non smoking

1 bedroom, in-room safe, blackout curtains, iron/ironing board

Superior Twin Room with Open Air Bath in the Woods Non smoking

  • Sleeps 2

View all photos for Four Beds Suite with Open Air Bath in the Woods Non smoking

Bathroom amenities

Four Beds Suite with Open Air Bath in the Woods Non smoking

  • Sleeps 4

View all photos for Premium Family Suite with Sky View and Open Air Bath Non smoking

View from property

Premium Family Suite with Sky View and Open Air Bath Non smoking

  • Sleeps 6

View all photos for Premium Superior Twin Room with Superb view Asama View and Open Air Bath Non smoking

1 bedroom, in-room safe, blackout curtains, iron/ironing board

Premium Superior Twin Room with Superb view Asama View and Open Air Bath Non smoking

  • Sleeps 2

Premium Four Beds Suite with Superb View Asama View and Open Air Bath Non smoking

  • Sleeps 4

Japanese Western Style Open Air Bath, in the Woods, Nonsmoking

  • Sleeps 5

Four beds Suite-smoking

  • Sleeps 4

Standard Twin Room With Open Air Bath, In The Woods, Nonsmoking

  • Sleeps 2

Two-Bedroom Suite With Open-Air Bath

  • Sleeps 4

Two-Bedroom Suite With Open-Air Bath And View

  • Sleeps 4
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About the area

Map
1453-2 Kanbara, Agatuma-gun, Tsumagoi, Gunma-ken, 377-1402

What's nearby

  • Karuizawa Toy Kingdom - 3 min drive - 2.7 km
  • Onioshidashi Volcanic Park - 5 min drive - 3.3 km
  • Asama Volcano Museum - 6 min drive - 4.0 km
  • Shiraito Falls - 15 min drive - 11.0 km
  • Hoshino Onsen Hot Spring - 16 min drive - 14.5 km

Getting around

  • Sakudaira Station - 31 min drive

Restaurants

  • ‪羽生田売店 - ‬5 min drive
  • ‪牛乳屋 - ‬4 min drive
  • ‪ハコニワ食堂 - ‬3 min drive
  • ‪星の子 - ‬3 min drive
  • ‪チーズ牧場 - ‬5 min drive

About this property

Karuizawa Club Hotel Karuizawa 1130 / Hewitt Resort

Upscale hotel near Karuizawa Toy Kingdom
You can look forward to an indoor mineral hot spring (onsen), a rooftop terrace and a garden at Karuizawa Club Hotel Karuizawa 1130 / Hewitt Resort. Treat yourself to spa services, such as a facial or a body treatment. Enjoy a meal at the two on-site restaurants. Stay connected with free in-room WiFi, and guests can find other amenities, such as a playground and laundry facilities.
You'll also enjoy perks such as:
  • An outdoor pool
  • Free self-parking
  • Buffet breakfast (surcharge), free train station pick-up and bike hire
  • Hot springs on-site, an outdoor tennis court and smoke-free property
Room features
All 237 rooms feature comforts such as air conditioning, in addition to perks such as free WiFi and safes.
Other amenities include:
  • Bathrooms with bidets and hairdryers
  • Fridges, heating and daily housekeeping

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8.2 out of 10, Very good, 178 reviews
The price is €86
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ANA Holiday Inn Resort Karuizawa by IHG

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free train station pick-up and drop-off shuttle during limited hours
  • Train station shuttle at scheduled times
  • Free covered self parking on site
  • Free RV/bus/lorry parking on site
  • Limited on-site parking

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: JPY 2,200 for adults and JPY 1,600 for children
  • 2 restaurants
  • A bar/lounge

Things to do

  • Bicycle rentals
  • Full-service spa
  • Hot springs
  • Outdoor pool
  • Outdoor tennis court
  • Playground
  • Ski storage

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Playground

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 4 meeting rooms

Outdoors

  • Garden
  • In the mountains
  • Rooftop terrace

Full-service spa

  • Facials
  • Hot springs
  • Public indoor mineral hot springs (onsen)
  • Public outdoor mineral hot springs (onsen)
  • Separate men/women areas in public bath
  • Spa open daily

Accessibility

  • Lift

More

  • 8 floors
  • Banquet hall
  • Built in 1995
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bidet
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 32-inch TV

Food and drink

  • Refrigerator

More

  • Air conditioning
  • Heating
  • Iron/ironing board on request
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 7:00 PM
Early check-in subject to availability
Early check-in fee: JPY 4000
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
Late check-out fee: JPY 4000

Special check-in instructions

This property offers transfers from the train station; to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 7:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
A pick-up shuttle from the train station is provided only 3 times daily.

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from 6 October to 9 October:
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for JPY 3564.0 per night.

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 12 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: from approximately JPY 2200 for adults and from JPY 1600 for children
  • Early check-in fee: JPY 4000 (subject to availability)
  • Late check-out fee: JPY 4000 (subject to availability)
  • Rollaway bed fee: JPY 3564.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Please note that some properties do not permit guests with tattoos to use the on-site public bathing facilities

Property is also known as

Hotel Karuizawa 1130
Karuizawa 1130
Karuizawa Hotel 1130
Hotel Karuizawa 1130 Tsumagoi
Karuizawa 1130 Tsumagoi
Hotel Karuizawa 1130
Karuizawa Club Hotel Karuizawa 1130 / Hewitt Resort Hotel
Karuizawa Club Hotel Karuizawa 1130 / Hewitt Resort Tsumagoi

Frequently asked questions

Does Karuizawa Club Hotel Karuizawa 1130 / Hewitt Resort have a pool?

Yes, this property has an outdoor pool. The swimming pool is closed seasonally each year from October 6 until October 9.

How much does it cost to stay at Karuizawa Club Hotel Karuizawa 1130 / Hewitt Resort?

As of 14 Oct 2025, prices found for a 1-night stay for 2 adults at Karuizawa Club Hotel Karuizawa 1130 / Hewitt Resort on 15 Oct 2025 start from €121.46, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Karuizawa Club Hotel Karuizawa 1130 / Hewitt Resort pet-friendly?

No, pets are not allowed at this property.

How much is parking at Karuizawa Club Hotel Karuizawa 1130 / Hewitt Resort?

Self-parking is free at this property.

What time is check-in at Karuizawa Club Hotel Karuizawa 1130 / Hewitt Resort?

Check-in start time: 3:00 PM; check-in end time: 7:00 PM. Early check-in is available for a fee of JPY 4000 (subject to availability). Late check-in is available during limited hours.

What time is check-out at Karuizawa Club Hotel Karuizawa 1130 / Hewitt Resort?

Checkout is at 11 AM. Late checkout is available for JPY 4000 (subject to availability).

Where is Karuizawa Club Hotel Karuizawa 1130 / Hewitt Resort located?

Situated in the mountains, this spa hotel is within 3 miles (5 km) of Karuizawa Toy Kingdom, Onioshidashi Volcanic Park and Joshin'etsu-kogen National Park. Asama Volcano Museum is 3 mi (4.9 km) away.

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Reviews

Karuizawa Club Hotel Karuizawa 1130 / Hewitt Resort Reviews

8.2

Very good

8.2

Cleanliness

7.2

Location

8.0

Staff & service

8.2

Eco-friendliness

7.8

Property conditions & facilities
Rating 10 - Excellent. 195 out of 558 reviews
Rating 8 - Good. 243 out of 558 reviews
Rating 6 - Okay. 85 out of 558 reviews
Rating 4 - Poor. 23 out of 558 reviews
Rating 2 - Terrible. 12 out of 558 reviews

Reviews

10/10 Excellent

??

Liked: Amenities
good
Stayed 1 night in Jul 2025

10/10 Excellent

Tomoyoshi

Liked: Cleanliness, staff & service, property conditions & facilities
We could have a great view of Mt. Asama early in the morning. Mt. Asama illuminated by the morning sun was majestic. Also, the hot spring in the hotel was nice.
Stayed 1 night in Aug 2024

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hidden costs

Requested a toddler bed as advertised as free when I booked the room. It wasn’t provided and when I asked for it I was told that it would be an additional ¥8990. Pool advertised is also a hefty additional charge
Stayed 1 night in Jun 2025

8/10 Good

Jacky

Liked: Cleanliness, staff & service, property conditions & facilities
quite good
Stayed 2 nights in Jul 2023

10/10 Excellent

Tong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best Service ever. our 18 mths old child developed fever when we were on the way to the hotel. could not find any open hospital so we just wanted to try our luck to go straight to hotel and ask for help. they told us its better to ring ambulance when we arrived, also offered us to ring ambulance on our behalf, due to our limited Japanese. a manager (I assumed) even asked one of their staff to go outside to direct the ambulance on their entry. while we were waiting for the ambulance, they gave us ice pack to cool my child. Can't thank them enough for what they have done to our family.
Stayed 2 nights in Jun 2024

8/10 Good

CHI HO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort is in the mountain area. It took about 20-30 min driving on mountain roads to get there. The resort is big and has everything you need. I got a family room and it was huge! The room has a big bathtub and living room area. There is also a small kitchen sink and countertop which is convenient. There is a hot spring which is free to all guests. The water park for kids has a fee but I think that’s acceptable. Overall I’m satisfied with this resort and would recommend it to families with small children. The only downside is that it’s an older property so the furnitures look old (but they are clean). The lighting of the room is also quiet dim. The staff are friendly and helpful. I asked for extra pillows at midnight (the ones in the room were too soft) and they delivered them to us without problem.
Stayed 3 nights in Aug 2023

10/10 Excellent

Masao

Liked: Staff & service, property conditions & facilities
部屋が広くて快適だった 食事は美味しく頂きました　連泊だったので メニューが同じで残念でしたが　こやは仕方のない事です。ホテルの外は森なので 散歩するしかなかったです　ちょっと退屈でしたが　周りの景色は山々に囲まれて綺麗でした。温泉も気持ち良く頂きました。
Stayed 2 nights in Oct 2025

10/10 Excellent

Masaru

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
各担当のスタッフ皆さんの対応良し、気持ちよく行けました。 外国の方が多いですが、全く問題ありません。 こちらから話しかけてあげると笑顔で対応いただけて、楽しかったです。 何よりウエルカムコーヒーとソフトクリーム（バニラとストロベリー）サービスが本当に嬉しかったです。（時間制限ありで、14時ぐらい〜16時30分） 到着して、一息つける有難いサービスです。 朝食は種類も多く、全てが美味しい。 野菜新鮮。 ライブキッチンでのおにぎりは具も豊富で本当に美味しい。 まて、同じくライブキッチンのハンバーガーは、自分なりにのアレンジが出来て、これまた美味しい。 朝食は100点満点。レベルは高いです。 温泉は、露天風呂ありサウナありで、ゆっくり入れます。 ロッカーもあるので、ルームキーや貴重品も安心です。 部屋はどこも広い。 ロックアイスも無料で、部屋飲みも楽しめます。 最後に、屋上には必ず行って欲しいですね。 夜、晴れていれば満天の星空が見えます。 流れ星も意外と見れますよ。 昼は昼で、北軽井沢を一望出来ます。 何しろ気持ちがいい！の一言。 ということで、年に数回は行きたいホテルです。
Stayed 2 nights in Sep 2025

8/10 Good

??

Liked: Staff & service, amenities, property conditions & facilities
幼児プールが本当に楽しめました
Stayed 1 night in Sep 2025

8/10 Good

??

Liked: Staff & service, amenities
すこし部屋の匂いが気になったので、全室に24時間換気はあるべきかと思います。全体的に設備更新の時期で難しいと思いますが換気は優先すべき事項かと思います。
Stayed 1 night in Sep 2025

10/10 Excellent

mie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
食事も美味しく温泉もよく最高でした♪
Stayed 1 night in Sep 2025

10/10 Excellent

Maemi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

10/10 Excellent

Akemi

Liked: Cleanliness, staff & service, amenities
写真のお部屋より綺麗なお部屋でした。
Stayed 1 night in Sep 2025

8/10 Good

HIROKI

Liked: Cleanliness, staff & service, property conditions & facilities
初めて伺いましたが、部屋が綺麗でトイレとお風呂が別
Stayed 1 night in Sep 2025

10/10 Excellent

NOBUYA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
周囲は静かで、ホテル内設備も、十分備わっていて、ホテル内で終日、ゆっくり過ごせます。 特に、ドリンクサービスなど、滞在者へのサービスは充実していて、とても満足です。
Stayed 2 nights in Sep 2025

10/10 Excellent

SHINGO

Liked: Cleanliness
Stayed 2 nights in Sep 2025

8/10 Good

Sayaka

Liked: Cleanliness, amenities
予約した部屋よりも広い部屋にグレードアップしていただき子連れとしてはとても助かりました。部屋も綺麗でした。 家とは違う空間に子どもも大喜びでした！ プールに二日間とも入りましたが、値段が少々気になりました。 でも施設の維持を考えると仕方ないのかな？ プールから上がってそのままお風呂へ直行できる近さは最高でした！ 部屋風呂に入りましたが広いです！ カビ臭さなどはないものの、カビが少し気になりました。 小さい子どもがいると大浴場より部屋風呂で済ますのが楽だったりするのでもう少しきれいだと嬉しいです。 外出中にゴミとタオルを交換しにきていただきましたが外出から戻るとゴミを集めた袋がカウンターに置きっぱなし（忘れ？）で気になりました。
Stayed 2 nights in Sep 2025

8/10 Good

Hitomi

Liked: Cleanliness
軽井沢駅からの無料シャトルバスがとてもありがたかった。家族連れが多かった。 朝、夕とブュッフェスタイルでの食事ができたので、とても満足でした。 部屋のWi-Fiがちょっと遅く、動画が頻繁に止まりました。
Stayed 2 nights in Sep 2025

6/10 Okay

Mitsuru

Liked: Staff & service
温泉が良かった
Stayed 1 night in Sep 2025

10/10 Excellent

TAKAKO

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2025

10/10 Excellent

tmiii

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
リラックスできました！！
Stayed 3 nights in Sep 2025

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
古い、料理おいしくない、サービス普通、料金高い。半分の値段でももう泊まりません。
Stayed 1 night in Aug 2025

10/10 Excellent

Takayuki

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
駐車場が少し狭く感じましたが、普段乗っている方なら問題ないレベル。施設は広々設計なのか、一つ一つ広さを感じました。風呂場の露天への行き方が湯船経由なのは？でしたが、総合的にはよかったです
Stayed 1 night in Jul 2025

6/10 Okay

AIKO

Liked: Cleanliness
Disliked: Staff & service
今までプール付のホテルには何度宿泊しましが、宿泊客なのにプール料金が別途かかる、途中再入場も別料金なのは初めてです。 きちんと明記するべきだと思います。
Stayed 2 nights in Jul 2025

8/10 Good

??

Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
子供が喜ぶ施設が周りにあり、ホテル自体もプールやキッズルームがあるので子供は大喜び。また、補助トイレやベッドガードも貸し出しがあり、小さい子供がいる家庭にはぴったり！
Stayed 2 nights in Jul 2025