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Dear Robert,Thank you so much for your kind review. We are so happy to hear that you enjoyed your stay. We look forward to serving you again in the future!
Really nice hotel. Very clean. Affordable prices. And it's just a couple of minutes from downtown.
Lizbeth
Stayed 1 night in May 2024
Response from Gianni on 19 May 2024
Dear Lizbeth,Thank you so much for your kind review. We are so happy to hear that you enjoyed your stay with us. We look forward to seeing you again in the near future!
Dear Sarah,Thank you for taking the time to provide us with your wonderful feedback. We are so glad to hear that you enjoyed your stay, we look forward to seeing you again in the future!
Absolutely stunning view! Really close to everything, walking distance to venues and bars/restaurants. Downside, the pillows were so airy there was nothing to them... And the towels were like cardboard. The water pressure in the shower wasn't great. But everyone was friendly and the views from every spot were beautiful!
Katarzyna
Stayed 1 night in May 2024
Response from Gianni on 21 May 2024
Dear Katarzyna,Thank you for taking the time to provide us with your wonderful feedback. By telling us what you liked and didn't like about your stay helps us improve for future guests. We look forward to seeing you again!
9.5/10
Only disappointment was that the shower water pressure was very weak at best. Everything else was great.
Tom
Stayed 2 nights in May 2024
Response from Jeremy on 16 May 2024
Thank you for taking the time to provide valuable feedback about your stay at our hotel. It is always our goal to provide the very best service possible and I'm sorry to hear we fell shy of our goal during your recent stay with us. Please accept our sincere apology and hope you will consider us for your hotel needs in the future. Thank you
Nice place, walking distance to downtown Tucson. Parking was a bit expensive so we found some street parking.
Kathy
Stayed 1 night in May 2024
Response from Jeremy on 14 May 2024
Thank you for taking the time to share your thoughts about our hotel during your recent visit. As we continue to look for ways to improve our guest experience, reviews like yours will help us with this process. I will share your thoughts with our team. Thank again
Thank you for taking the time to review our hotel. We depend on feedback to continue to improve our hotel and the guest experience at our property. I will share your kind words with the team. Thank you again
Dear Miriam,Thank you so much for your wonderful review, we pride ourselves on cleanliness, friendly service and loyalty. Our team will be happy to hear you noticed. We look forward to serving you again in the future!
Nice hotel in an excellent location. Breakfast was amazing, but communication with housekeeping was a bit problematic. I asked for a blood stain (not mine) on the back of my bathroom door to be cleaned and it wasn't.
Tom
Stayed 2 nights in Apr 2024
Response from Gianni on 7 May 2024
Dear Tom,Thank you for your review of our property. I do want to apologize for the inconveniences you experienced. We hope we will have another opportunity to serve you again in the future.
Excellent location, great breakfast and nice pool/patio area
Lisa Ann
Stayed 4 nights in Apr 2024
Response from GIanni on 3 May 2024
Dear Lisa,Thank you very much for your wonderful comments, we appreciate your feedback. I am glad to hear that you enjoyed the location, pool/patio and the great breakfast. We hope to see you soon when you are back in the Tucson area. We look forward to your return.
10/10 Excellent
Sara Anne
27 Apr 2024
Sara Anne
Stayed 3 nights in Apr 2024
Response from Jeremy and Team on 19 May 2024
Thank you for Sharing your thoughts. your feedback is truly appreciated.
10/10 Excellent
Kim
21 Apr 2024
Kim
Stayed 3 nights in Apr 2024
Response from Gianni on 12 May 2024
Dear Kim,Thank you for your review of our property, we are so happy to hear that you enjoyed your stay. We look forward to serving you again in the future!
Hi Karla,Thank you for the straight 5's down the board!! It is so nice to hear that you had a great experience staying with us. We look forward to seeing you again when you are back in our area.
We have stayed at this property before. It is convenient to walk to downtown events. Comfortable and the pool area is nice. The only thing we didn’t like was being told at check in that room would only be cleaned every other day. We stayed three nights and the room was never cleaned. Other than that, everything was good.
Victoria
Stayed 3 nights in Apr 2024
Response from Gianni on 19 Apr 2024
Hi Victoria,I will share with the staff that you enjoyed your stay; we are so happy that we were convenient location. Whenever you are in need of our services, please know that we are here to serve and please each and every one of our guests!! Look forward to seeing you again soon!
Nice lobby area to relax. Everything was very clean.
Jodie
Stayed 2 nights in Apr 2024
Response from Hampton Inn Front Desk Team on 15 Apr 2024
Hi Jodie,We are pleased to read about your enjoyable experience at the Hampton Inn. Thank you for your feedback regarding each point of your experience! Our team works diligently to make sure no small details are missed. We hope to have you visit again soon for your next trip to Tucson!
Hello Grisel,I want to thank you for your positive feedback on your most recent stay at Hampton Inn Downtown. We look forward seeing you and your family again.
Nice hotel in a great location. Really excellent breakfast. Clean and comfortable. Friendly and helpful staff. A bit expensive but what isn’t these days.
James
Stayed 1 night in Mar 2024
Response from Patricia Manzanares on 26 Mar 2024
Hello James,Thank you for your visit and the amazing five-star review. We are thrilled to hear you enjoyed our accommodations and the amazing service provided by our staff. We look forward to seeing you again the next time you are back in our area.
Stayed downtown for the Street Art Festival - a very large event with hundreds of art booths, music, food and drink. Hotel is about a 20 minute walk in a nice quiet area. Clean, modern, and hospitable friendly staff. DOG FRIENDLY👍
Christie
Stayed 1 night in Mar 2024
Response from Patricia Manzanares on 24 Mar 2024
Hi Chistie, we are glad you enjoyed the annual spring street festival here in downtown Tucson. We hope you and your fur baby will stay again when the area.
Dear Gina,Thanks so much for the review. We hope to see you again soon and your trip will be longer with us.
8/10 Good
Richard
10 Mar 2024
Liked: Cleanliness, staff & service, amenities
Staff was very friendly, very convenient. Noisy construction outside, not on hotel property. Bathroom door was a slider and extremely heavy and difficult to maneuver.
Richard
Stayed 3 nights in Mar 2024
Response from PM on 11 Mar 2024
Richard, thank you for your review. We apologize for the inconvenience of the bathroom door and will have maintenance take a look at it immediately. We hope we will see you again soon.
The facility was immaculate, very clean. Excellent accommodations and excellent amenities. Very friendly staff.
Aldo
Stayed 1 night in Mar 2024
Response from Patricia Manzanares on 10 Mar 2024
Hi Aldo, we pride ourselves on being a clean with the best amenities with the best friendliest staff in Tucson. Please stop by when you are back in town.
Super clean hotel, updated and modern, very safe, reasonably priced, friendly staff, lots of breakfast seating, beautiful pool and the gym was amazing. Will definitely be staying here again. Also I usually never leave reviews.
Matthew
Stayed 1 night in Feb 2024
Response from PM on 26 Feb 2024
Hello Matthew,The TEAM will be so happy to hear that you enjoyed your stay here with us and what our property has to offer. It is truly a pleasure to receive such wonderful comments. Should your future travel plans bring you back to Tucson, we hope you consider our property for your accommodations. Safe travels!
While I do not have a status at Hilton I arrived at Midnite after an 8 hour delay due to a Delta mechanical problem and asked for a complimentary water and was told “ no”
Gregory Ross
Stayed 2 nights in Feb 2024
Response from PM on 26 Feb 2024
Hi Gregory,We do apologize for the inconvenience regarding the bottle of water. We hope your time in Tucson is good and welcome you back when in the area.
Wow Bo, thank you for the review and glad you enjoyed your stay here with us. We look forward to seeing you again.
10/10 Excellent
A
Travelled with family and small children
19 Feb 2024
Liked: Amenities
It’s a really nice place.
A
Stayed 1 night in Feb 2024
Response from Patricia Manzanares on 19 Feb 2024
A, thanks for the 5 out of 5 review of Hampton Inn Tucson Downtown. We appreciate you staying with us and letting everyone know our hotel met your expectations. We look forward to serving you again.
excellent room, simple but modern design, everything new
Doon
Stayed 3 nights in Feb 2024
Response from Patricia Manzanares on 14 Feb 2024
Hi Doon,The TEAM will be so happy to hear that you enjoyed your stay here with us and what our property has to offer. Thank you again for your feedback and we look forward to another opportunity of serving you better in the future.
Had an excellent stay. The breakfasts were awesome everything was fresh was constantly replenished something for everyone to enjoy. Would stay there again.
Maria Theresa
Stayed 2 nights in Feb 2024
Response from Patricia Manzanares on 14 Feb 2024
Wow Maria Theresa, thank you so much for the kind words. I will let the breakfast team know job well done. We look forward to seeing you again.
8/10 Good
Christopher
13 Feb 2024
Plastic cutlery 😢
Nice hotel, good location.
Would have been much better with a bar and evening food options.
But breakfast with plastic cutlery and paper plates and bowls???
What are we? Infants? Inmates?
Buy some real crockery and cutlery please.
Christopher
Stayed 3 nights in Feb 2024
Response from Patricia Manzanares on 13 Feb 2024
Dear Christopher,Thank you for taking the time to provide us with your very useful feedback. By telling us what you did and didn't like about your stay. We hope that you enjoyed your time in Tucson.
Hi Lesley,We are pleased to hear our check in and check out was quiet. We hope when you are back in the Tucson Market, we have the opportunity to serve you again.
8/10 Good
Richard
11 Feb 2024
No hot water The glass shower doors aren’t level so they keep moving
Richard
Stayed 1 night in Feb 2024
Response from Patricia Manzanares on 13 Feb 2024
Richard, I'm so sorry regarding your room not having hot water and the shower doors. We have let our maintenance know and they are addressing these issues. We do apologize for any inconvenience this may have caused and welcome you back to our hotel.
This was probably the most quiet hotel I’ve ever stayed at. Everyone was nice and everything was very clean. Security was good as well. Have to use keycard to get to your floor on the elevator so not just anyone can come to your floor. Parking is $20 per day and no transportation services offered (to and from airport). I was disappointed to see that prices went down significantly and I could not adjust my rate after booking through Expedia. I don’t feel like I got the best price from Expedia and definitely feel like I overpaid.
Happy with many things, unhappy with transportation and pricing.
Katie
Stayed 2 nights in Feb 2024
Response from Patricia Manzanares on 11 Feb 2024
Dear Katie,Thank you for taking the time to provide us with your very useful feedback. By telling us what you did and didn't like about your stay, you are helping us to provide our future guests. We hope that you enjoyed your time in Tucson and welcome the opportunity to serve you again!
Only a 10 minute walk to the Rialto Theatre, the Hampton Inn was beyond our expectations! At first we were worried there was not oversized parking available, but when we went to the check-in counter and asked, they reassured us they had one right around the corner. Parking is safe as can be as you need a room key to enter and exit the parking garage and there’s a garage door that prevents unwanted guests. When we got into our room, the view was amazing! The bathroom has a luxury feel and the SHEETS ARE BUTTERY SOFT! Breakfast is included and there is a wide variety. Definitely worth staying here and we will be again!
Kaitlin
Response from Patricia Manzanares on 11 Feb 2024
Hi Kaitlin,We pride ourselves on superior customer service and we are very happy to hear you enjoyed our breakfast!! We are so delighted to hear you enjoyed your stay here with us; we look forward to seeing you again in the near future.Cheers,Patricia M
10/10 Excellent
Marie B
1 Feb 2024
Marie B
Stayed 3 nights in Jan 2024
Response from Patricia Manzanares on 22 Mar 2024
Hi Marie,Thank you so much for the 5 out of 5 rating. We appreciate your business and look forward to seeing you again.
The only issue is that the keycard was not working to go in and out of garage
Anitra
Stayed 1 night in Jan 2024
Response from Patricia Manzanares on 30 Jan 2024
Hi Anita,We want to thank you for your review, and apologize for the inconvenience of the garage gates not working. We are working with our vendor to rectify this issue immediately. We hope to serve you again in the near future.
Just one glitch - didn’t clean our room when scheduled but very clean when it was done. The hotel is beautiful and everything else was great!!
Marcia
Stayed 3 nights in Jan 2024
Response from Patricia Manzanares on 23 Jan 2024
Thank you, Marcia for your feedback. I will pass on the positive feedback to our housekeeping team. Thank you for staying with us and we hope to see you again.
It is time to paint and renovate the rooms and not try to hide what needs to be fixed.
Lorie
Stayed 3 nights in Jan 2024
Response from PM on 21 Jan 2024
Lorie, thank you for the feedback. We appreciate your comments where we need to improve. We are a new property that is only two years old but will definitely. We hope you enjoyed your time in Tucson.
Awesome place to stay. Lots of great places with in walking distance. Tucson convention center/arena 5-min walk away.
The view from the pool area is amazing
Donovan
Stayed 2 nights in Jan 2024
Response from Patricia Manzanares on 20 Jan 2024
Wow, Donovan. We are happy to hear that you got to experience our roof top pool deck. The amazing views are breath taking. We hope to serve you again in the near future.
Hotel was clean. Location was perfect for us as we were at the convention center our entire trip. Check in staff was great. Check out staff wasn’t very friendly. Parking is convenient, just a bit pricey, $20 per day.
Jessica
Stayed 3 nights in Jan 2024
Response from Patricia Manzanares on 17 Jan 2024
Hi Jessica,Thank you for the 5-Star Review! We thank you for taking the time to review our property. We thank you for the mention of our friendly staff, and we are glad they were able to help you throughout your stay. We hope you can visit us again the next time you are in the area.
Good value for the money. Convenient downtown location. Clean and comfortable. What it lacks in charm it makes up for in convenience and organization. Breakfast was fine. I didn’t notice if there were non-dairy milk options but it was easy enough to make a plant-based meal. Easy walking to Fourth Street neighborhood, an excellent grocery store and a number of restaurants. Very little foot traffic on the surrounding streets, making the area feel kind of deserted, but I felt safe at all times.
Raymond
Stayed 1 night in Jan 2024
Response from Patricia Manzanares on 17 Jan 2024
Hi Raymond,The TEAM will be so happy to hear that you enjoyed your stay here with us and what our property has to offer. . We are happy that the proximity to restaurants and shopping was a plus for you and hope that if you ever in the area again that you will return so that we can win your business back with great customer service and all amenities in working order so that you can better enjoy your experience with us. Hope to see you soon!!
Elizabeth, thank you for your review. We appreciate your business and look forward to serving you again in the future.
6/10 Okay
Victor
Business traveller
8 Jan 2024
Surprised by the parking charge. I was called and told that there were complaints of noise from my room, despite having just checked in 30 minutes prior - staff didn't seem concerned. Not very friendly night time staff.
Victor
Stayed 1 night in Jan 2024
Response from Patricia Manzanares on 8 Jan 2024
Dear Victor,Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We were not happy to hear that you experienced problems. We use any and all feedback to either motivate our staff or better the experience for the next guest of the hotel so we appreciate when guest give us areas to work on. We hope to see you again soon!
10/10 Excellent
ANA
4 Jan 2024
ANA
Stayed 1 night in Jan 2024
Response from Patricia Manzanares on 8 Jan 2024
Hi Ana,Thank you so much for your review and the 10 out of 10. We wish you a Happy New Year and look forward to seeing you again in the near future.