Tui Hotels

"Excellent location, across an underground shopping center with bar, restaurants and game room. Also by a movie theatre. Parking on site and very close to many places to see around the town "

"Complete absence of service or hospitality. I will be asking for a refund. Service? Nope Front desk open 3-7pm. 24 hours, 3 different contacts…? Nope. I called no less than 15 times to each of the 3 proffered contact numbers when locked out of my room- no answer or call rejected. One of the numbers- on the official property literature and signs outside reception- actually said to me: “ I have nothing to do with this hotel. I have no idea why my number is there!” After an hour of standing out in the cold- exhaisted from a day of walking and trying desperately to get thru to someone, a young woman called back to say she’d been “teaching yoga and had her phone turned off…” after all of that, it took the front desk manager 20 hours to contact me. His response? “I’m Sorry, I fell into a really really deep sleep” Next morning- no staff but an incredibly Surly girl in a restaurant who looked at us with disdain when we eyed the breakfast buffet. We were told that we weren’t welcome for breakfast, but she could make us coffee- which she charged for. When we asked where we Could leave our bags for luggage service she responded with an “I don’t Know” and Gave us another dirty look. Dreadful Service!! Not just bad but absolutely terrible. Advertised Jacuzzi? nope. “It’s 3000 liters. We cannot heat it for so few people” Restaurant? Nope- closed Mondays. Pilgrims massage? Nope, not available. Wine? Nope- even though there was a very extensive cellar on view meters away. Beware! "

"So nice! Rooms, beds and bathroom were excelent. The view from the 7th floor bar/cafeteria are superb, breakfast buffet on the floor was plentiful and with that view... a good morning!! Easy to get everywhere, walking by the waterfront in the eve such a pleasure. Would love to come back to Vigo again, and would select this same hotel!"

"Great stay "

"Amazing stay to start my Camino walk. The hotel is beautiful with amazing views and helpful staff. Breakfast was superb with many choices. The location was within walking distance to shops and restaurants. Would definitely stay again!"

"Good breakfast and location."

"Had a good stay. The breakfast was good and the room was spacious and nice with a good shower. The viewpoint was good and the staff were helpful and we could leave our bags after checkout to collect later in the day"

"Excellent Hotel, great location. We will definitely stay there again."

"Room was really clean and bathroom was huge!!! The hotel has a very good location. I loved how friendly and hepful the staff was. I will come here again. "