Lobby sitting area

Reviews of Clarion Hotel Broken Arrow - Tulsa

3 out of 5
Clarion Hotel Broken Arrow - Tulsa
2600 N Aspen, Broken Arrow, OK

Reviews

6.8
Rating 10 - Excellent. 214 out of 804 reviews" "
Rating 8 - Good. 237 out of 804 reviews" "
Rating 6 - Okay. 131 out of 804 reviews" "
Rating 4 - Poor. 97 out of 804 reviews" "
Rating 2 - Terrible. 125 out of 804 reviews" "

7.0/10

Cleanliness

8.0/10

Staff & service

6.6/10

Amenities

6.6/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

10/10 Excellent

Tomie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet, comfortable
Stayed 1 night in May 2024

2/10 Terrible

Koryan

Disliked: Property conditions & facilities
The service was down when we arrived so we couldn’t check in so I have as much cash as I had to get my family in the room to be comfortable! I got a double room and they only had 2 dry off towels and one face towel when the double room sleeps 4 people! After we got settled we left to go finish enjoying our family and once we were done we came back to the hotel and saw 2 guess in our room! The front desk gave 2 ppl a key to go in our room to shower and we were very disturbed and uncomfortable! I knocked on our room door and the 2 guest noticed that room was taken already and our key had been deactivated! The 2 guest were very apologetic but it wasn’t their fault, it was on the staff of the hotel! The breakfast options was horrible! Once it was time time to check out, the head manager was there and I explained everything to her! She was nice and handled everything for me! Other than that I will not be staying at that hotel ever again! Be Blessed!
Stayed 1 night in May 2024

2/10 Terrible

Jenni

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Checked me into a filthy room, got a new room. It was clean but after a stay of 6 nights I did not receive one cleaning, even after requesting it.
Stayed 6 nights in May 2024
Response from Karly on 24 May 2024
Daer Jenni,Thanks for the stay and the feedback. I sincerely regret all the inconveniences, and we will definitely work on your observations. You can expect a further improved stay next time. Please visit us again.

8/10 Good

Adam

Business traveller
Liked: Cleanliness, property conditions & facilities
It was clean
Stayed 1 night in May 2024
Response from Karly on 24 May 2024
Dear Adam,We are glad you enjoyed your stay and we hope to see you again soon.

6/10 Okay

Keitha

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities
The room was clean but smelled like grandma smoked in it for 30 years with the windows closed. Some of the coffee packets were opened or had holes in them. Restaurant was closed so I had to walk 3/4 of a mile to get something to eat because i had a truck with a 40ft trailer. The staff were very friendly
Stayed 1 night in May 2024
Response from Karly on 24 May 2024
Dear Keitha,We sincerely regret to know that your experience was not as positive as expected. We have taken note of this to make sure we do better than ever for future guests. We hope to see you again.

2/10 Terrible

Lisa

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No running water. No pool no wifi no breakfast. Dirty and rundown
Stayed 1 night in May 2024
Response from Karly on 17 May 2024
Dear Lisa,I am so sorry to hear about the unusual situation that you experienced during your recent stay with us. Please know that guest satisfaction is our utmost priority, and we take what you have shared very seriously. Your review has been shared with management so that appropriate measures can be taken. We hope to see you again.

2/10 Terrible

Damon

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn’t have hot water. Lady at the desk said it’s been that way for a while. Pool has been down for awhile it seems. Dirty all over the whole property. Shouldn’t be listed on expedia. Scam
Stayed 2 nights in May 2024
Response from Front Office Manager on 16 May 2024
I want to apologize for having such a bad experience at our hotel. We are having some issues with the water but are working everyday to get it fixed. I do appreciate your feedback

2/10 Terrible

Sandra

Business traveller
Disliked: Cleanliness, property conditions & facilities
Bed bugs and no hot water
Stayed 1 night in May 2024
Response from Front Office Manager on 16 May 2024
I want to apologize for having such a bad experience at our hotel. We are having some issues with the water but are working everyday to get it fixed. I do appreciate your feedback

6/10 Okay

steven

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
No hot water
Stayed 1 night in May 2024
Response from Cora on 14 May 2024
Steven,I just want to apologize to you first and foremost. I hate that your experience here was bad. We do appreciate your feedback and will use it to better this hotel.

4/10 Poor

LUBOMIR

Disliked: Cleanliness, property conditions & facilities
Everything is so old in the hotel! Pool is so small
Stayed 4 nights in Apr 2024
Response from Karly on 10 May 2024
Dear Lubomir,We are sorry your stay was not up to our high standards. We will make every effort to ensure we do better in the future. Thank you for taking the time to leave a review. We hope to see you again soon.

6/10 Okay

Samantha

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
There were bed bugs. Couldnt find the ice machine and the bar acted like asking for ice was an inconvenience. We couldnt get the door to our room open the Front Desk Lady had to come up and open the door.
Stayed 2 nights in May 2024
Response from Karly on 7 May 2024
Dear Samantha,Thank you for the review and observations.

8/10 Good

Jacinta

Disliked: Property conditions & facilities
It was ok but there is no hot water and the carpet it’s not clean
Stayed 2 nights in May 2024
Response from Karly on 7 May 2024
Thank you for the review, Jacinta. We hope to see you back again soon.

2/10 Terrible

Bryant

Stayed 1 night in May 2024
Response from Managment on 7 May 2024
Dear valued guest,Thank you for taking the time to complete our online survey. We hope to see you again soon!

2/10 Terrible

Ben

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Staff was great. Zero complaints about customer service. When i arrived they told me the hot water heater was out. I opted to switch to their other hotel next door. The non smoking room had large burn holes in the comforter. I recorded a baby roach on the counter and decided the was the last straw for me.
Stayed 1 night in Apr 2024
Response from Karly on 3 May 2024
Dear Ben,Thank you for taking the time to share your valuable feedback ! Please know we want to provide every guest with a clean, comfortable, well-maintained stay here, and we sincerely apologize your accommodations did not meet your expectations. Your comments and concerns will be communicated to our team so we can work on addressing these issues. We hope you consider staying with us again.

4/10 Poor

Naresh

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The hotel is badly in need of renovation. The decor is very tired, the bathroom has mould spots on the ceiling which looks like it could collapse at any time and all the wall covering is peeling away. The room was clean but public areas were dirty. There was no hot water and you are made to sign a waiver saying you won’t ask for a refund or discount because of it. But after you’ve checked in. Having read recent reviews, no hot water seems to be the norm. The room is spacious and the bed was comfortable with soft clean sheets covering a dirty blanket. All in all, it was cheap but comfortable in the room. That being said, I wouldn’t stay here again.
Stayed 2 nights in Apr 2024
Response from General Manager on 29 Apr 2024
Dear values guest, Thank you for filling out our online survey. On behalf of our entire team, I would like to apologize for the inconveniences you experienced during your stay!

2/10 Terrible

Luiz

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from General Manager on 29 Apr 2024
Dear valued guest, Thank you for filling out our online survey! Your feedback is important to us.

8/10 Good

Scarly

Liked: Cleanliness, staff & service, property conditions & facilities
Great some here and there but okay
Stayed 1 night in Apr 2024
Response from Cora on 25 Apr 2024
Scarly,Thank you from all of us here at Clarion and Econo for your review. We appreciate your feedback always.

8/10 Good

Kathryn

Business traveller
Liked: Cleanliness, staff & service, amenities
It’s an older facility and so had some issues such as peeling paint in the bathroom. Also, the Clarion/Econolodge combination was a bit confusing. Still, it was clean, comfortable, reasonably-priced and very convenient with a solid breakfast and I’d stay here again.
Stayed 2 nights in Mar 2024
Response from Cora on 22 Apr 2024
Kathryn,We are happy to hear that you enjoyed your stay with us.Our team strives to make every stay a great stay.

10/10 Excellent

Fayeth

Liked: Cleanliness, staff & service, property conditions & facilities
10/10
Stayed 4 nights in Apr 2024
Response from Cora on 22 Apr 2024
Thank you for our 5 starts.

6/10 Okay

Scarly

Liked: Property conditions & facilities
Disliked: Cleanliness
It’s a good hotel for the price honestly.
Stayed 1 night in Apr 2024
Response from Cora on 22 Apr 2024
"We're delighted to hear that you found our hotel to offer good value for your stay. We strive to provide our guests with high-quality services at competitive prices, and it's rewarding to know we've succeeded." "Thank you for your feedback regarding value for money.

8/10 Good

Scarly

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay , very easy to check-in.
Stayed 2 nights in Apr 2024
Response from Cora on 18 Apr 2024
Thank you for your feedback. We are so glad to hear that you enjoyed your experience with us.

2/10 Terrible

Samantha

Travelled with family and small children
Check in process took an hour because their card reader wouldn’t work. The hot water was out. AC didn’t work. And we were given a different room than we paid for- then was told “I don’t know which ones have couches and which ones don’t so I’ll have to go find you one that does”
Stayed 2 nights in Apr 2024
Response from Cora on 18 Apr 2024
Samantha,. I am so sorry that you had such a a bad experience. There was some things that took place that were out of our hands. We strive to make every stay a good stay and it looks like we failed miserably with you and making you feel comfortable. We do appreciate your feedback and we'll use what you've told us to ensure that our future guests will not experience the same things that you experienced. We hope that this is not stop you from using our services in the future as we love to have you as a guest again to show you that this is not the way that our hotels are ran.

2/10 Terrible

Lacole

Disliked: Cleanliness, staff & service, property conditions & facilities
I had no hot water for 2day😡
Stayed 4 nights in Apr 2024
Response from Karly on 17 Apr 2024
Dear Lacole,I am so sorry to hear about the unusual situation that you experienced during your recent stay with us. Please know that guest satisfaction is our utmost priority, and we take what you have shared very seriously. Your review has been shared with management so that appropriate measures can be taken. We hope to see you again.

2/10 Terrible

Michael

Travelled with family and small children
There was no hot water because the boiler was down, this was not communicated. The sensors on the elevator kept trying to shut on me when I was standing in the doorway. The room was supposed to have a pull out couch and 2 queens and I was told from staff that they didn’t know what much rooms have what… also the key card machine didn’t work for 35 minutes .
Stayed 1 night in Apr 2024
Response from Karly on 17 Apr 2024
Dear Michael,Thank you for the review. We have communicated this issue with our team and are optimistic that the problem should not happen moving forward. We do hope you will consider staying with us again.

4/10 Poor

Ralph

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Room 419. There was mold in the shower and also along the wall where the A/C was located. I have respiratory issues and it made me feel uneasy.
Stayed 2 nights in Apr 2024
Response from Cora on 8 Apr 2024
Ralph,I'm sorry your room was in poor condition. I'm truly sorry to hear about your frustrations or for any incontinence you experienced. I will make sure we correct the issues in that room. Thanks for your feedback.

2/10 Terrible

Glen

Disliked: Cleanliness, staff & service, property conditions & facilities
Waited in line 2hours came back no rooms at clarion availble got room at eco lodge next door which was poor condition
Stayed 1 night in Apr 2024
Response from Cora on 8 Apr 2024
Glen,I feel horrible that your check in process was so long. I personally apologize for our performance. Since then, we have fixed the issues we were having that was delaying your check-in.If I can do anything or you need anything., feel free to contact me.

8/10 Good

Anthony

Travelled with family
Liked: Cleanliness, staff & service, amenities
Older hotel but nice amenities.
Stayed 3 nights in Apr 2024
Response from Cora on 8 Apr 2024
Thank you for your review. Glad you enjoyed your stay. We look forward to seeing you on future stays.

8/10 Good

Kimberly

Stayed 1 night in Mar 2024
Response from Cora on 22 Apr 2024
Kimberly. We thank you for your positive feedback.

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Cora on 4 Apr 2024
Thank you for taking the time to review our hotel. I'm happy you had a good experience. We look forward to many more visits in the future.

6/10 Okay

Dustin

Disliked: Staff & service
Slow check in process. Had to type card numbers...
Stayed 1 night in Mar 2024
Response from Cora on 24 Mar 2024
Dustin,I know how annoying it is when you are tired, or you just want to get to your room.Let me start out by saying that I'm sorry your experience with our front desk wasn't a good one, and I appreciate you letting us know how we could better this in the future. Some steps we are taking to speed up this process is we are getting new credit card equipment this week.This should speed up our check in process quite a bit. We are also training a new front desk clerk and this too can slow things down.So again, I do apologize for being slow and thank you for your patience. Hope you enjoy the rest of your stay.Thanks- Front Office Manager

2/10 Terrible

Ba, Muskogee

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I paid online. But when I got to the hotel, they asked me to put in an extra $100 (cash), so that when I checked out, they would return that $100 to me. The next day, when I checked out in the morning, they told me they would call me. Give it to me so I can come back and get the money. But I waited until the evening and still hadn't received a call. When I went there to ask the staff, they seemed very upset and said they didn't have that cash to pay me. They found every reason to refuse to pay me. Again, while I was in the hotel room, I took good care of all hotel items. Towels, shampoo, and conditioner I all brought my own to use, not the hotel's, and before I checked out, I checked everything and it was very good. They made an excuse that they didn't have that cash to pay me. haha. they are so funny
Stayed 1 night in Mar 2024
Response from Front Office Manager on 22 Mar 2024
Thank you fir bringing this to our attention. We apologize for any inconvenience in retrieving you 100 deposit. We strive to provide excellent customer service and are disappointed to hear that we fell short in this instance. Please let us know how we can rectify the situation and ensure3 a more positive experience in the future.We appreciate your feedback and value your business. Thank you for providing us with the opportunity to address this matter.

10/10 Excellent

Charles

Liked: Staff & service, amenities, property conditions & facilities
Close to qt McDonald's and highway
Stayed 2 nights in Mar 2024
Response from Manager on 21 Mar 2024
Hello Charles,Thank you so much for staying. We are happy you enjoyed the location of the hotel and we appreciate your 5 star review. Hope to see you again!

2/10 Terrible

Dale

Disliked: Cleanliness, staff & service
My room had cockroaches, and mice. The parking lot had sooo many obstacles, it was hard to navigate through it. The claim that they had wiifii was a farce. I had to stand at the front desk to access any signal. The washcloths must have been in short supply . The continental breakfast was lacking adequate provisions.
Stayed 7 nights in Mar 2024
Response from Karly on 19 Mar 2024
Dear Dale,Thank you for the review. We are sorry to hear about your negative experience during your stay. We completely understand your disappointment and frustration as a result of all the issues you've mentioned. We will definitely take action and take steps to prevent similar incidents from happening in the future. We hope to see you back.

4/10 Poor

Rachael

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Karly on 19 Mar 2024
Rachael,We are sorry your stay was not up to our high standards. We will make every effort to ensure we do better in the future. Thank you for taking the time to leave a review. We hope to see you again soon.

8/10 Good

Randall

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoy staying at the Clarion. It is showing it's age. Good price though.
Stayed 1 night in Mar 2024
Response from Karly on 15 Mar 2024
Thank you for the review, Randall. We are happy your enjoyed your stay and hope to see you back soon.

10/10 Excellent

Isra

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Clean a neat
Stayed 1 night in Mar 2024
Response from Karly on 15 Mar 2024
Thank you so much for the 5/5 review, Isra! We hope to see you back again soon.

2/10 Terrible

Scott

Travelled with partner
Disliked: Amenities, property conditions & facilities
Plaster falling from shower ceiling, shower curtain rod very unstable, light fixture cover fell off and landed on my husband's head. Bed was terribly hard. We were 15 feet from the bar and they wouldn't shut the door. Loud music continued until 2 am. Will never stay at a Clarion again. Also the phone was not connected at all. What if a guest had no cell phone, and had an emergency? How would they call for help. Really disappointed in our choice of hotels. Huge waste of money.
Stayed 1 night in Mar 2024
Response from Karly on 12 Mar 2024
Dear Scott,Thanks for the stay and the feedback. I sincerely regret all the inconveniences, and we will definitely work on your observations. You can expect a further improved stay next time. Please visit us again.

2/10 Terrible

Tyra

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The first room I was assigned to smelled horrible. I went to ask for another room and I was moved to another room. I was issued another room and what I thought was ok it was not. Slept in that room and come to find out the lock on the door did not work. So, I slept in a room where anyone could have walked in at any moment. Went back to the get another room until I was met with someone that kept slamming their door, small bugs in the bathroom, and the tub had grout in it. The staff was very pleasant but the place itself was horrible.
Stayed 2 nights in Mar 2024
Response from Karly on 5 Mar 2024
Dear Tyra,Thanks for the stay and the feedback. I sincerely regret all the inconveniences, and we will definitely work on your observations. You can expect a further improved stay next time. Please visit us again.

2/10 Terrible

Crystal

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This property looks like it is used for everything but friendly family stops. The pictures do not match what they provide at the Hotel . Room was so dirty seemed like someone smoked whole carton of cigarettes in the room. I did not stay i cancel as soon as they showed me the room. But the staff was nice and apologetic.
Stayed 1 night in Mar 2024
Response from Managment on 4 Mar 2024
Dear valued guest, on behalf of our entire team I would like to apologize for failing to meet your expectations with your stay. We are improving things daily and hope to properly host you again in the future.

2/10 Terrible

Ashley

Disliked: Cleanliness, staff & service, property conditions & facilities
Horrible check in process. Staff was great but Expedia was horrible.
Stayed 1 night in Feb 2024
Response from Managment on 4 Mar 2024
Dear valued guest. Thank you for taking the time to fill out our online survey. We greatly appreciate your feedback. I apologize for the inconvenience at check in and am glad to hear that our staff was able to assist. We hope to see you again soon!

8/10 Good

Matthew

Travelled with group
Liked: Cleanliness, staff & service, amenities
Hotel was very clean and had a great location. Only problem they had was the cable didn’t work during my stay. However, they did have it in working order on check out date. Will definitely stay here again in the future.
Stayed 3 nights in Feb 2024
Response from Karly on 28 Feb 2024
Matthew,Thank you for the review. We apologize for the cable issues. Please know we are working hard to make all the necessary improvements. We hope to see you again soon!

2/10 Terrible

Adrian

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was dirty and smelled like cigarettes
Stayed 1 night in Feb 2024
Response from Karly on 28 Feb 2024
Dear Adrian,Sorry your stay was not up to our high standards. We hope to see you again for a more improved stay.

2/10 Terrible

Kathleen

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Not very clean. Roaches in the room. The keys never worked. Always had to get staff to let us back in. Noisy people talking outside. But the staff was great. Very nice.
Stayed 1 night in Feb 2024
Response from Karly on 28 Feb 2024
Kathleen,Thank you for the review and sharing your experience at our property. Please know we are working to make all the necessary improvements. We hope to see you again soon!

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everyone is very friendly and nice at this hotel. Excellent customer service!
Stayed 3 nights in Feb 2024
Response from Managment on 26 Feb 2024
Thank you for taking the time to complete our online survey. I am glad you enjoyed your stay and our staff. We hope to see you again soon!

4/10 Poor

B, BURLEY

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Very poor wi fi. breakfast was not goog
Response from Managment on 26 Feb 2024
Thank you for taking the time to complete our online survey. I am sorry we failed to meet your expectations with your stay. While we are improving things every day, we hope to see you again in the future.

8/10 Good

Judd

Travelled with family
Liked: Amenities
Disliked: Property conditions & facilities
Property is clean but dated.
Stayed 1 night in Feb 2024
Response from Managment on 26 Feb 2024
Thank you for taking the time to complete our online survey. I am glad you enjoyed your stay, and we hope to see you again!

6/10 Okay

Lisa

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Nice staff, dirty conditions
Stayed 3 nights in Feb 2024
Response from Managment on 26 Feb 2024
Thank you for taking the time to complete our online survey. I am happy to hear you enjoyed the staff. We hope to see you again in the future.

2/10 Terrible

Diana, Kelowna

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
No internet. No tv. Water shut off two nights in a row. Need for an exterminator. Only thing right was the low price. I guess you get what you pay for!
Stayed 5 nights in Feb 2024
Response from Karly on 28 Feb 2024
Diana,Thank you for the review. Please know we are working hard in the hotel to make all the necessary improvments. We do hope you come visit again for a more improved visit.

2/10 Terrible

Destiny

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Gross.
Bed bugs.
Stayed 1 night in Feb 2024
Response from Karly on 23 Feb 2024
Destiny,Thank you for sharing your comments. Please know we are working hard to make all the necessary improvments.

10/10 Excellent

Kenneth, Denver

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
A nice stay.
Stayed 1 night in Feb 2024
Response from Karly on 20 Feb 2024
Dear Kenneth,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us the 5/5 rating. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. Hope to see you again soon!