Dear Jeff.Thanks for sharing you experience with us.It is really important.The housekeeper always leaves 2 beach towels and 2 regular towels, probably she left only 1 because you hanged it out in a place and don't trow to the floor.We will keep it post in order to improve our service.Cordially.

Dear Camila Thank you for choosing Casa Agape for you holidays,We are so glad for your visit also so happy for you fantastic stay , we hope to see you back here in casa agape for your next vacations !!Best RegardsFront Desk & Hospitality

Dear Jyoti, Thank you so much for your kind comments.It is a pleasure for us to read you enjoyed in full the experience with us. This kind of messages encourage us to keep improving our services in order to provide the best experience as possible to our guests. Hope to see you again guys in a near future!Best regards,

Dear Judy, Thank you so much for your kind comments.It is a pleasure for us to read you enjoyed in full the experience with us. This kind of messages encourage us to keep improving our services in order to provide the best experience as possible to our guests. Hope to see you again guys in a near future!Best regards,

Dear Melina.Thank you for taking the time to review your stay with us, your opinion matters to us.We are sorry we have not met your expectations in regards our facilities and services. Regarding this misunderstanding that happened, we always kept your rooms with towels according to the number of guests, we saw that you had extra towels and we simply took them to use in other rooms, it was never our goal to make you have a bad time. Hope you understand our target.Warmly.

Dear Fabianny, Thank you so much for your kind comments.It is a pleasure for us to read you enjoyed in full the experience with us. This kind of messages encourage us to keep improving our services in order to provide the best experience as possible to our guests. Hope to see you again guys in a near future!Best regards,

Dear Sean,Thank you so much for your comments.We really appreciate that. It was a pleasure to host you at our property. And we are so glad to hear you enjoyed your stay with us.Have a great night and keep safe! Our best,

Estimado Rodolfo,Muchas gracias por su calificación. Esto nos ayuda siempre a seguir mejorando nuestros servicios. Saludos cordiales,

Dear Rasim,Thank you for your comments. We'll check all the points you are mentioning. But we must clarify the follows: Ants, bugs in the room - This is because there was a lot of food in the room such as yogurt, milk, fruits and so many things (other guests when they finishes pizza or bring food, they prefer to threw them up at the same moment and not to leave the garbage in the room in order to avoid this situation). And it is obvious all this cause this issue. “housekeeping” was a joke, no tissue in the rooms; we really sorry but maybe you didn't check at the moment to reserve that those kind of amenities were not listed on the property amenities. About the cleaning, she tried always to clean it well. Actually one day we noted there was a lot of sand on the floor and we must say we have never had such amount with previous guests. She changed everyday all linens. “Pool” was a joke - more like a large bathtub: On the pictures was clear it was a small one on a roof top. Most of the rooftop pools have the same measure due to the property meters. Anyways, we are wondering why you never let us know about this situations when you were here at our property, you were always laughing when you pass by reception so how would we know there was something bothering you. We really sorry if we were not so perceptual with this and we offer you our more sincere apologies. We'll improve and double check our cleaning process.Have a great Sunday!

Dear Lindsay,Thank you so much for your kind review. We are so glad to hear you enjoyed your stay at our property and this comments keep encouraging us to improve everyday our service in order to provide the best experience as possible to our guests.Hope to see you guys in the property again in a near future!Best regards,

Hi Ratimukta,Thanks for your comments. Have a great day!

Dear Madison,Thank you so much for your kind words. We really appreciate it and we are so glad to hear you enjoyed your stay wit us. This kind of comments always encourage us to keep improving our service and ding our best in order to provide the best experience as possible. Hope to see you another time at Casa Agape in a near future, it would a pleasure to host you one more time. Many thanks for your review guys.Have an amazing weekend. Our very best,

Dear Shaketta,Thank you so much for your review. We really appreciate it and we are so glad to read you enjoyed your stay with us. This kind comments really encourage us to keep doing our best in order to provide the best experience as possible to our guests. And we really sorry about the noisy from that hostel, unfortunately we cannot do much about it. But thank you one more time and hope to see you soon at our property.Have a great day!

Dear Kevin,Thank you for taking your time to review us.We are glad to know you enjoyed your stay with us besides the other things you mentioned before. We'll work on that in order to provide the best experience to our guests.Hope to have another opportunity to host you in a near future. Have a good night!

Dear Sierra,Thank you so much for your time writing this review.We are so glad to hear you enjoyed your stay with us. This kind of messages always encourage us to keep improving our services in order to provide the best experience as possible to all our guests. We hope to see you soon!Best regards,

Dear James,Thank you so much for your comments.We really appreciate that. It was a pleasure to host you at our property. And we are so glad to hear you enjoyed your stay with us.Have a great night and keep safe!Our best,

Dear Ugbake, Thank you so much for taking your time to review us. We really appreciate your comments. We are so happy to hear you enjoyed most part of your stay with us and please accept our more sincere apologies for the inconvenient with our restaurant, this is because we are just changing to a new concept. Hope we can have another opportunity to host you again and fulfill your expectations. We will keep improving in order to provide the best experience as possible. One more time so sorry.Have an amazing weekend.

Dear Caitlin,Thank you so much for taking your time to review us. It was a pleasure to hot you but above all we are so glad you enjoyed your stay with us. This encourage us to keep doing our best in order to provide our guests the best experience as possible. Hope to see you soon!

Dear Karen,Thank you so much for taking your time to review us. We are so glad to read you enjoyed our property. This kind of review help us and encourage us to keep improving our services in order to provide the experience as possible. Hope to have another opportunity to host you in a near future!Have a wonderful weekend!

Dear Jerome, We really appreciate you reviewed us. It is a pleasure to hear you enjoyed your property and we'll consider all the comments you made and one more time we want to offer you our more sincere apologies about the room incident, we'll work on that with the housekeeping lady. This always help us to improve our service in order to provide the best experience as possible to all our guests. So sorry and one more time thanks for your review.

Dear Haoping,Thank you for taking your time to review us. Unfortunately the noise comes from the Hostel across the street and we cannot do much about it, we really sorry about that. About the power, that was something general and there was nothing to do due to it was a problem in all Tulum. We thank you for your comments.Have a great weekend.

Dear Aldrin, Thanks for your message. We'll take care of this and we'll check what happened as far as we know you have a credit for a future stay. Please accept our more sincere apologies for the misunderstanding.Have a great evening!

Dear Sanjeev.Thanks for choosing us during your stay in town, it was delightful to have you around, hope to see you back soon!

Dear Silvia.We really appreciate your words in this review, that's the most important award to the teamWe will share your kind opinion about the service with all the staff.We are delighted that you had an extraordinary stay.We hope to see you soon in a near future.Cordially.Casa Ágape Hotel.

Dear Zachary, We are so glad to hear you enjoyed your stay with us. And we really appreciate you take your time to review us. This kind comments always encourage us to improve our service in order to provide the best experience as possible. Hope you can visit us in a near future!

Dear Kara, We are so glad to hear you enjoyed your stay with us. And we really appreciate you take your time to review us. This kind comments always encourage us to improve our service in order to provide the best experience as possible. Hope you can visit us in a near future!

Dear David, We are so glad to hear you enjoyed your stay with us. And we really appreciate you take your time to review us. This kind comments always encourage us to improve our service in order to provide the best experience as possible. Hope you can visit us in a near future!

Dear Lesley, We are so glad to hear you enjoyed your stay with us. And we really appreciate you take your time to review us. This kind comments always encourage us to improve our service in order to provide the best experience as possible. Hope you can visit us in a near future!

Dear Fernando. We hope you are doing well. We really appreciate to review us, this is important in order to improve our service everyday. We hope to see you in a near future. Warm regards. Casa Ágape Front Desk.

Dear David. Thanks for choosing us during your stay in town, it was delightful to have you around, hope to see you back soon!

Dear Julia, Thank you so much for your review. This is really important for us. About the room bedding, we really sorry but we double checked your booking confirmation and did not find any request for the 2nd bed just a message regarding some information about the beach club. We are concious that the confirmation states 2 beds but we assume it is okay just the king bed when the reservation is for 2 people. Please accept our more sincere apologies for that and we'll check who help you to check in due to we are trained to do extra beds in case needed when the maid finishes her shift. For the tour, actually our staff let you know that there is a ticket that you needed to pick up at reception where all the information was stated before you made those questions and yep, it is uderstandable we need to inform all details upfront and we'll improve that. One more time, please accept our more sincere apologies for these inconvenients. Have a wonderful day! Best regards

Dear Vannessa. Thank you for sharing us your feedback is really important. Your reservation was on the high season, from you booked you have the policies about it, your reservation it has a non-refundable rate, there is not a option to refund it. Also expedia.com told you that there was no option to cancel for free. Then you contact us to say that expedia.com accepted, it is something strange. Look forward to welcoming you sometimes in the future. Sincerely. Casa Ágape Hotel.

Dear Sabrina. Thank you for sharing us your feedback is really appreciate it. Is a bit strange for us your comment, on your check out time the next day of your arrival you mentioned that you decided to go back to US because you was not feeling really good with the atmosphere of external issues. You wrote on the check out form "due outside complications". Your reservation has a non-refundable rate. Look forward to welcoming you sometimes in the future. Sincerely. Casa Ágape Hotel.

Dear Chelsea, We are so glad to hear you enjoyed your stay with us. And we really appreciate you take your time to review us. This kind comments always encourage us to improve our service in order to provide the best experience as possible. Hope you can visit us in a near future!

Dear Kia, Please accept our more sincere apologies for that inconvenient. This has been an issue with the wifi provider since the last hurrican. Unfortunately here in this area to fix this kind of problem takes a time. Anyways, we really sorry for the incovenient that this may caused during your stay. And thank you so much for your comments, we'll work on them in order to improve our services. Have a great night!

Dear Arthur, We appreciate your comments. It is a bit strange due to most of our guests say that they look like on the website. Coudl you please be so kind to share with us what it was different? With that we can work on it directly and it would help us to avoid a bad experience with another guest. Look forward to hearing from you. Have a great week end!

Dear Michele. Thank you very much for taking the time to leave us your comments. We are really sad to read your comment and we are a bit disconcerting you mentioned that it was a very bad experience even though we agreed to reimburse for 45 USD of service fee paid. In fact, the inconveniences that you mentioned to us at the time were resolved as long as you made the report. We were still waiting for you to provide us with the requested data in order to complete the process but until today they have not given us an answer. In advance we offer you our sincere apologies. We are looking forward to your comments. Kind regards.

Dear Cindy, Thank you so much for your review. We are really sad to read your comment as the property is gated and only guests have acces to it. About the staff, we'll take care of it but it is strange as well. According to our records since you arrived at the hotel you wanted to cancel your reservation in full due to the weather and our staff explained you that the reservation/cancellation policies was garranteed by the platform you used to reserve. One more time, we offer you our more sincere apologies for the inconvenient. Have a great day!