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Reviews of HoteL cAsaiA

2.5 out of 5
HoteL cAsaiA
Av. Coba Norte, in front of Hotel el Meztizo, Tulum, QROO

Reviews

7.2

Good

Rating 10 - Excellent. 7 out of 45 reviews" "
Rating 8 - Good. 21 out of 45 reviews" "
Rating 6 - Okay. 10 out of 45 reviews" "
Rating 4 - Poor. 3 out of 45 reviews" "
Rating 2 - Terrible. 4 out of 45 reviews" "

8.2/10

Cleanliness

7.0/10

Staff & service

4.0/10

Amenities

7.0/10

Property conditions & facilities

Reviews

2/10 Terrible

Verified traveller

Travelled with family
Liked: Property conditions & facilities
Disliked: Staff & service, amenities
The room was ok but there was enough water in the bathroom
Stayed 4 nights in Apr 2019
Response from Juan on 14 Apr 2019
Trabajando en comentario

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Closest to the ruins
Don’t let the pink jailhouse look fool you. Inside the rooms are large and clean. I walked to the ruins from here.
Response from Karla on 24 Apr 2018
Gracias

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Good price
A little out of the way. About 1.5 k from ado bus station. Located next to a large supermarket But the price was right. None of the staff spoke english. But were very friendly and attentive. Bikes are avilable to use free ( you get what you pay for). They do function. Hot water takes forever ( apparently the norm). Aircon worked well... I walked everywhere ( taxis are available always). Lots todo in this town
Stayed 1 night in Nov 2017
Response from ISABEL LOPEZ on 20 Nov 2017
MUCHAS GRACIAS POR SUS COMENTARIOS Y POR HOSPEDARSE EN HOTEL CASAIA TULUM ¡¡¡

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Ok place to crash.
Ok as a place to crash. Nice room. No contact or help from staff. Rooms face on to busy road. Closer to Tulum ruins as at far end of town.
Stayed 2 nights in Oct 2017
recibido thanks

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
It was okay for the price, has all the necessary and good wifi.
Stayed 1 night in Mar 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Convenient and relaxing!
Great place to hang your hat while visiting the cenotes, ruins, beach, and tulum night life. The free parking allowed us to use a rental car (which I highly recommend for tulum and surrounding area but make sure you rent from another location like Playa Del Carmen, too expensive to rent in tulum). If you don't have a car they offer free bicycles to commute to the beach, ruins and the closer cenotes. Wish they had coffee in the lobby in the morning but I was able to get some from the OXXO across the street. Most days there is a torta (sandwhich) stand on the street beside hotel which has delicious tortas, and the grocery store is right on the corner. Staying here you are close to a lot of conveniences as well as near the end of the tourist strip. Some reviews mentioned the traffic being too loud on the big window rooms but we stayed in one and had no problem sleeping. Rooms are big with high ceilings, air conditioning, good water pressure, and clean. There are sun chairs on the back patio common area for sunbathing if you are too lazy to go to the beach.

6/10 Okay

Joseph

Disliked: Cleanliness, property conditions & facilities, room comfort
Good location, not the cleanest hotel
Nice family run business close to Tulum Ruins and near Tulum Centro. The hotel its self is not the cleanest; smelly and has bed bugs. The bar next door goes on late. On the positive side the wifi is pretty solid.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
nice clean hotel, bikes included!
This is a good clean hotel, bikes included so you can cycle to most places. Very modern, the beds are really comfortable, and pillows too! There are two double beds, small table and chairs, good clean bathroom. Showers good, WiFi good. We had a ground floor front room so was quite noisy with trucks but is generally quiet between 11pm and 7am. Back rooms are probably no problem with noise. Plenty of restaurants and big supermarket next door. If you don't mind walking and cycling it's perfect.

8/10 Good

Philip, Calgary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for the price!
Good value for the price. Room was very clean and there were bikes the you can use for free (useful to get to the beach and the Tulum ruins). Hotel itself is on a busy road but the rooms facing the back are very quiet. Would stay again.

6/10 Okay

Anne, Uk

Liked: Cleanliness, staff & service, property conditions & facilities
Choose your room carefully.
Room very nice for the price and staff very friendly and helpful, but the noise from the road meant a sleepless first night. We asked for a quieter room for the next night and found upstairs rooms are much better...smaller Windows so less noise.

8/10 Good

Ashley, Prestatyn

Liked: Cleanliness, staff & service, room comfort
Rough around the edges but a nice inside!!
The hotel itself was quite difficult to find purely because we were on foot following Google maps and the hotel was no where near where it said it was according to Google! After much walking around and asking the local policeman on his bike we found it on the main road to Coba which was actually very very easy to spot!! The hotel was located in what can only be described as a building site, lots of rubble and concrete everywhere and bars all over the windows, admittedly I thought what had we gotten ourselves in for but in fact I was pleasantly surprised. The room was very cheap, we stayed one night in number 1, it was big, had 2 comfortable double beds, an extra chair and table and a big bathroom with hot water and a nice shower, the air con worked no problem admittedly we couldn't get the tele to work but it didn't matter. Lots of locks on the door so it felt very safe. Out the back was a concrete yard but there were a few sun loungers out there and it got the afternoon sun so as long as you're not fussed on picturesque surroundings it was a nice place to sit with the lizards and work on your tan. The hotel offered free bike rental and was about a 10 minute walk to the main shops, bars and restaurants and around 20 minutes to the ADO Centro. All in all for a budget hotel I would have no qualms in suggesting this hotel as a place to rest your head at night.

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities
Ofrecen agua caliente y ninguna de las 4 habitaciones tenia agua caliente, el pasillo tenia agua, solo dan dos toallas y en todas las habitaciones nos cobraron 4 personas, ya que aqui cobran por persona que se hospeda
Stayed 1 night in Mar 2019
Response from JUAN on 23 Mar 2019
trabajando en su comentario recibido, gracias.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buen lugar en tulum
Los cuartos están limpios y la relación precio beneficio está excelente
Stayed 1 night in Mar 2019
Response from karla on 19 Mar 2019
MUCHAS GRACIAS POR SUS COMENTARIOS, SALUDOS CORDIALES

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Ich kann mich nicht erinnern jemals in einem Hotel gewesen zu sein, welches ein derart schlechtes Preis-Leisungsverhältnis aufweist. Und ich bin wirklich nicht heikel, da ich auf meiner Durchquerung der USA 2018 an einige „lustige“ Hotels/Motels geraten bin. Zum Problem: - Checkin angeblich ab 15:00 gemäss ebookers. Um 15:00 war ich dort. Kein Personal da. Alles abgeriegelt, mann kommt gar nicht zur Rezeption. Man kann läuten - vergebens. 15:20 bequemte sich dann auf meine Rufe hin und die Unterstützung anderer Hotel-Gäste doch noch ein Mann zur Rezeption. -Der Mann verstand jedoch nicht was ich wollte. Worte wie: Check-in oder die Reservationsbestätigung von ebookers schienen ihm absolut fremd. Ich gebe zu, mein Spanisch ist gar nicht gut, also musste Google-Translate her. Jedoch schien er auch auf Spanisch nicht zu verstehen, dass ich einfach nur einchecken möchte. Nach langem Hin- und Her, kam dann eine junge Frau und ich konnte ca. mit einer Stunde Verspätung einchecken... - Dass das angepriesene WLAN grösstenteils nicht funktionierete ist noch eine Sache. Von 4 Tagen hatte ich ca. einen Tag WLAN. Als ich die Besitzer darauf aufmerksam machte, schien das jedoch niemanden gross zu stören. - Warmes Wasser für eine Dusche hatte ich nicht immer und die Spülung der Toilette funktionierte ebenfalls nur spoadisch. Also habe ich den Abfalleimer stets mit Wasser aufgefüllt und so gespült. Zudem kam aus der Dusche ein bestialischer Gestank. Nie wieder!
Stayed 4 nights in Jan 2019
Response from Karla on 28 Jan 2019
Comentario recibido

2/10 Terrible

Maria, Toluca, México

Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel para dormir 1 noche.
La recepción del hotel fue tardada, la habitación que me dieron no funcionaba el aire acondicionado y me cambiaron de habitación la cual había arañas y mosquitos, los cuales a la siguiente mañana mis hijos y yo amanecimos con varios piquetes, la regadera del baño salpicaba toda, hotel de urgencia para pasar la noche y ya.
Stayed 1 night in Aug 2018
Response from PEPE on 7 Sept 2018
RECIBIDO

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
muy bien ubicado y agradable precio accsesible personal amable
Stayed 1 night in Apr 2018
Response from Karla on 24 Apr 2018
Gracias

8/10 Good

carlos

Liked: Cleanliness, staff & service
Es un hotel bien ubicado y el precio accsesible y limpio
Stayed 1 night in Apr 2018
Response from karla on 19 Apr 2018
apreciamos sus comentarios saludos

8/10 Good

Jonny, ciudad de mexico

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Barato y cómodo
El hotel es cómodo está a 5 min en bici o carro del centro de Tulum y de la playa está a 15 min. Lo padre también es que te prestan gratis las bicis para recorrer el centro y las playas. Es un hotel práctico
Stayed 1 night in Feb 2018
Response from pancho on 2 Mar 2018
muchas gracias

8/10 Good

ap , 日本

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
スタッフが優しい。
一室ダブルベッドツインをかりました。部屋はエアコン有り、テレビあり、ベッドの寝心地も良いです。借りた部屋がたまたまかもしれませんが排水溝が流れずお風呂が水浸しになりました。キッチンなし。冷蔵庫なしでした。 グランセノーテまでホテルの前の道をひたすら真っ直ぐ自転車で10-15分。ホテルで自転車の貸し出しデポジット250です。ちなみに自転車にブレーキは無くペダルを後ろに回すとブレーキがかかるタイプ。（メキシコでは珍しくないです）。徒歩圏内にスーパーと銀行、コンビニがあります。フロントは8-21時。スタッフはスペイン語オンリーですが、一生懸命話しを聞いてくれますし、とても親切に対応してくれます。
Stayed 1 night in Feb 2018
Response from Pancho on 13 Feb 2018
Gracias

4/10 Poor

Daen

Disliked: Staff & service
Attenzione a questo hotel!
Personale molto scortese al check in. L'hotel non accetta pagamenti con carte di credito ne banconote estere. Viene accettato il pagamento solamente con moneta locale. Il personale parla solamente la lingua locale. Dopo due giorni mi è arrivata una mail con scritto 'gracias' e mi sono ritrovato un'addebito sulla carta di credito utilizzata per la prenotazione con un pernottamento a me sconosciuto. Personalmente non consiglio questo hotel
Stayed 1 night in Jan 2018
Response from culiandro on 6 Feb 2018
ecibido gracias

8/10 Good

leonardo, chihuahua

Liked: Cleanliness, staff & service, room comfort
Solo una noche
Solo estuvimos una noche, el precio está acorde a la instalación sin duda regresaría a este hotel
Stayed 1 night in Dec 2017
Response from Karla on 26 Dec 2017
agradecemos su preferencia y sus comentarios

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pesimo
Llegue al hotel con mi reservación ya hecha y no querían darme la habitación por que supuestamente yo no había hecho el pago cuando jamás me notificaron eso, me hicieron caminar para ir a un banco y regrese y no sabían darme respuesta de mi reservación, tuve que irme y buscar otro alojamiento ya que el personal no esta nada capacitado para tratar con las personas perdiendo tiempo de mi viaje. No lo recomiendo para nada.
Stayed 2 nights in Nov 2017
Response from Tony on 13 Nov 2017
Si no pagas no hay habitación Abusivo

6/10 Okay

t15, españa

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Mejorable con más humildad
No tienen botellas agua gratis que anuncian, personal antipático, prepotente, y muy desorganizado. Check in y check out muy lento.pocas veces estaban en recepción, pero tampoco iban cuando se les llamaba. Falta de amabilidad con el cliente.
Stayed 4 nights in Oct 2017
Response from pancho on 10 Nov 2017
comentario recibido trabajando para mejorar gracias

8/10 Good

Maria

Liked: Cleanliness

6/10 Okay

Ezequiel, Tabasco

Liked: Cleanliness, staff & service, room comfort
Hotel comodo.
Hotel pequeño pero comodo cerca del centro y de lugares para comer rico y barato, también cerca de la playa, buena ubicación. Estacionamiento, wifi, agua fria y caliente, hotel limpio, a la orilla de la carretera y exactamente a la entrada de Tulum, económico, sin elevador solo son dos plantas, A/C, TV planas. En general bien cumple con el objetivo.

6/10 Okay

Frank, Frankfurt

kostenlose Fahrräder, ligt an der Hauptstrasse, zum Strand mit dem Fahrrad ca. 20 Minuten

8/10 Good

sangchul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
가격대비 좋았습니다.

8/10 Good

Juan Alfonso

Liked: Cleanliness, property conditions & facilities, room comfort
hotel limpio
Buen hotel para el precio que tiene, esta cerca de todo(centro, supermercado, playa) y te dan bicicletas lo cual te ahorra una buena lana en Tulum.

8/10 Good

Omar

Liked: Cleanliness, property conditions & facilities, room comfort
Hotel limpio y cómodo
Un hotel agradable, costo accesible y limpio.

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Praktisch und sehr sauber
geeignete Lage und gratis Veloverleih

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Nul
Pas de chasse d eau pendant 3 jours. Obligés de. Faire avec des seaux d eau. Donc retour au moyen âge. Pas de wifi. Pas de rangement. Aucunes solutions proposées. Les points positifs. : ménage quotidien, bonne literie. Prêt de vélos gratuits.Climatisation silencieuse et efficace

8/10 Good

Stephane

Liked: Cleanliness, property conditions & facilities, room comfort
Motel correct a l'entrée de la ville
Prenez une chambre côté cour , aucun bruit C'est un Motel en bord de route à l'entrée de Tulum Chambre propre , confortable , j'ai garé la Voiture Devant La chambre , wifi très très lente . Cet endroit est fait pour dormir , se laver , basta

6/10 Okay

Eduardo, Brasil

Liked: Cleanliness, room comfort
Disliked: Staff & service
Hotel mediano com recepção péssima
Fomos recebido por uma pessoa sem preparo. O hotel tem quartos fora e com difícil identicação. O recepcionista da noite sem nenhuma vontade de explicar nem mesmo depois de voltarmos duas vezes para dizer que não encontrávamos o quarto. Parecia drogado e ficava rindo de nossa situação. a recepção muito desorganizada parecia um deposito. Impressão inicial péssima. O quarto mediano. Camas confortáveis. No dia seguinte a recepcionista foi melhor. Mesmo assim não foi suficiente para diminuir a sensação ruim do primeiro dia.

8/10 Good

Jarno

Liked: Cleanliness, property conditions & facilities, room comfort
Nice budget hotel in decent location. Bikes included in roomprice, but do not count in it. Only few bikes and most of them in undriveable condition. Still worth money.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort

10/10 Excellent

David Jesus, Yucatan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buen hotel
Buen hotel, económico, cumple las expectativas

10/10 Excellent

Jose Luis, VILLAHERMOSA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
BUEN HOTEL , SEGURO REGRESO
una buena estancia, recomiendo mucho este hotel , sin dudas volvere

8/10 Good

Julien

Liked: Cleanliness, room comfort

10/10 Excellent

Fabiola, Tabasco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good price
Excelentes instalaciones a un precio accesible.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gute Unterkunft zu gutem Preis
Man hat eine Unterkunft die gut gelegen alles bietet wenn man nicht mit Familie unterwegs ist. Supermarkt, Bank und Cafés gleich um die Ecke.

6/10 Okay

Verified traveller

Liked: Cleanliness
Buena ubicación, ne general bien!!
El hotel está bien ubicado, la habitación de buen tamaño y limpia, los servicios son básicos y no es caro comparado con los demás de la zona.

8/10 Good

Medelålders par, Karlstad

Liked: Cleanliness, staff & service, room comfort
Helt ok för att sova.
Trevlig personal, kunde dock ingen engelska men vi löste det mesta ändå. Vi kan ju ingen spanska så vi är ju inte bättre i det avseendet. Tyst AC, rent & luktade gott. Bor gärna här igen.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable and great location for the price, internet in the rooms also worked great. Definitely recommended.

8/10 Good

jesper, Stockholm

Liked: Cleanliness, staff & service, room comfort
Bra bugetboende med trevlig dock bara spansktalig personal. Vi bokade fel dag men dom lät oss bo utan extra kostnad dagen vi hade tänkt. En bit bort från centrum (10 min gång) men gratis cyklar så man kan ta sig till strand och ruiner. Valu for money.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nettes und preisgünstiges Hotel
Entspanntes Hotel am Stadtrand von Tulum. Sehr freundliche Vermieterin. Sehr gutes Preis-Leistungs-Verhältnis. Gerne wieder! Wichtig für die Anreise: Das Hotel liegt an der Hauptstraße Richtung Merida, vom San Francisco Supermarkt nach ca. 100 Metern auf der rechten Seite.