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Reviews of Hotel Muaré

4.5 out of 5
Hotel Muaré
Calle 7 Pte Mz 43 Lt 01, Tulum, QROO

Reviews

9.4

Exceptional

Rating 10 - Excellent. 75 out of 92 reviews" "
Rating 8 - Good. 10 out of 92 reviews" "
Rating 6 - Okay. 2 out of 92 reviews" "
Rating 4 - Poor. 1 out of 92 reviews" "
Rating 2 - Terrible. 4 out of 92 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

2/10 Terrible

Alvaro Mojica

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They close the hotel on our last two nights. They transferred us to a horrible hotel with non of the amenities or services that we already paid via Expedia. Please, DO NOT book this hotel It’s all false advertising and you will never get what you paid for.
Stayed 6 nights in Apr 2024
Response from . on 22 Apr 2024
Dear Alvaro .We are sorry for the situation you went through in the last days of your stay.Unfortunately it was necessary to make a major maintenance in our facilities.This maintenance was extremely necessary in order to continue offering the best experiences for all our guests.We appreciate your support and hope you will give us the opportunity to leave you with a better impression.Please feel free to contact us directly to discuss further details about your experience and how we can compensate you for the inconvenience caused. We are here to help and look forward to the opportunity to regain your trust in our hotel.Best regards from the Muaré team.

2/10 Terrible

Alexander, Marlboro

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Horrible place!!! $45 each way to go to the beach or any restaurant. It's in the middle of nowhere. There's nothing around! Tulum is beautiful! A lot of nice resorts and restaurants by the beach! We moved to a better place on a third day
Stayed 5 nights in Mar 2024
Response from . on 22 Apr 2024
Dear Alexander.Thank you very much for taking the time to rate us.We regret that on this occasion you did not enjoy your stay with us.The experience that Muaré offers is a place of tranquility and harmony.We hope you will visit us another time.Best regards from the Muaré team.

10/10 Excellent

Trista

Liked: Cleanliness, amenities, property conditions & facilities
I had a great stay! I planned a solo getaway to a serene paradise of tranquility. My room was nice and clean. The food was amazing and all of the staff was friendly and helpful.
Stayed 2 nights in Apr 2024
Response from Reservas on 6 Apr 2024
Dear Brad.Thank you very much for taking the time to rate us.It is a great pleasure to know that you enjoyed your vacation with us and that your first experience in Mexico and Tulum was wonderful.What a pleasure to be a part of it.We look forward to seeing you soon. Greetings from the Muaré team

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from . on 2 Apr 2024
Estimada Jessica.Muchas gracias por dedicar el tiempo de calificarnos.Saludos de parte del equipo de Muaré

10/10 Excellent

Brad

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was def an amazing experience. I loved the villa the rooms def the staff and the owners was so nice, including the owner the waiters was amazing the desk customer service ppl as well thank you to everyone there for my 1st experience in mexico and also in Tulum, thanks I would def do this again! This was a blessing 🙏
Response from . on 2 Apr 2024
Dear Brad.Thank you very much for taking the time to rate us.It is a great pleasure to know that you enjoyed your vacation with us and that your first experience in Mexico and Tulum was wonderful.What a pleasure to be a part of it.We look forward to seeing you soon. Greetings from the Muaré team

10/10 Excellent

Amie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What an incredible bohemian jungle oasis place! First of all - it's stunning, huge and surrounded by nature. The spa amenities are amazing...the Cold Plunge and Steam Sauana combo is absolutely addictive. I wish I could do this every day for the rest of my life. The private outdoor tub and shower is soothing and the Myan clay detox massage was out of this world. The staff is super friendly and accommodating and cooked some great Myan traditional food for us conscious of any food allergy. The complimentary breakfast was healthy fresh juices and fruit included. Fabulous cappuccinos and the bartender went out of his way to accommodate drink requests. Dodio is an amazing host and concierge. They scheduled any daily taxi tour or airport transfers for us gladly. Special mention to Cassandra and Brian such kind, multilingual , and warm staff. Can't recommend this place enough! We look forward to returning every year! ❤️
Response from . on 13 Mar 2024
Dear Amie.Thank you so much for taking the time to give us such a wonderful review.We are glad to know that we met your expectations and that you enjoyed your stay with us.We hope to see you soon.Best regards from the Muaré team.

10/10 Excellent

adolfo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the hotel its beautiful. Restaurant and bar are great and staff all around is excellent. Some people reviewed that access is not that great from main road. But really? Its only 3 min that you go off road and our small rental car had no issues. Everywhere in tulum roads are not great. The only reason i would return to Tulum is for this Hotel. And the staff who treat you like home. Rooms are very clean, quiet and everything works to the perfection. Thanks
Stayed 1 night in Feb 2024
Response from . on 2 Mar 2024
Dear Adolfo.Thank you so much for taking the time to give us such a wonderful review.We are glad to know that we met your expectations and that you enjoyed your stay with us.We hope to see you soon.Best regards from the Muaré team.

10/10 Excellent

Leonard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a Beautiful time!!!
Stayed 4 nights in Feb 2024
Response from . on 20 Feb 2024
Dear Leonard.Thank you very much for taking the time to share your experience with us, we are happy to read that we met your expectations.We hope you will visit us again soon.Best regards

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
The staff and service was very good and made the stay very accommodating. I was traveling solo and first time in Tulum and they made it special. Especially since it was my birthday!
Stayed 1 night in Dec 2023
Response from . on 16 Jan 2024
Dear Sandra,Thank you very much for taking the time to write this wonderful review.For us, the most important thing is the satisfaction of our guests, which is why our team works daily to achieve it.We are happy to know that we met this goal, we hope to visit us again very soon.Receive a cordial greeting from the Muare team.

10/10 Excellent

Katrina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was absolutely beautiful. The surrounding roads are unpaved and there's no where to really walk around. The staff was extremely friendly. The food at the restaurant was delicious. We had a great time
Stayed 3 nights in Nov 2023
Response from . on 16 Jan 2024
Dear Katrina,Thank you very much for taking the time to write this wonderful review.For us, the most important thing is the satisfaction of our guests, which is why our team works daily to achieve it.We are happy to know that we met this goal, we hope to visit us again very soon.Receive a cordial greeting from the Muare team.

8/10 Good

wisline, Fort Lauderdale

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the property was nice quiet romantic tucked away rooms were cleaned smelled good loved the outside shower. The only downside was the outside road filled with potholes and uneven roads which made it hard to get in and out of the road. Otherwise the place itself was beautiful and tranquil
Stayed 3 nights in Nov 2023
Response from Alberto Perez -Reservations Manager on 5 Dec 2023
Dear Mr. Wisline,Thank you very much for your visit and your rating. We are happy to know that you had an incredible stay with us. Please come back soon.

8/10 Good

Andre, Toronto

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our moon villa at hotel muare was beautifully appointed, private and comfortable. The hotel grounds are well kept. The restaurant and breakfast could use improvement and the roads around the hotel location are very difficult to navigate with giant pot holes filled with water. Staff was friendly
Stayed 2 nights in Nov 2023
Response from Alberto Perez -Reservations Manager on 5 Dec 2023
Dear Mr. Phillpotts,Thank you very much for your visit and your rating. We are happy to know that you had an incredible stay with us. Please come back soon.

2/10 Terrible

Luisa

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
There was no food and a dead rotting animal outiside of our room. It smelled so bad. Wr left early. We want a refund
Stayed 1 night in Oct 2023
Response from Reservations Manager on 5 Dec 2023
Hi Luisa,Thank yuou very much for your preference.I am really really sorry for the inconvenience. Unfortunately, a refund is not possible due to the terms, conditions and policies you accepted when you confirmed your booking. Cordially,

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Jeremy on 21 Oct 2023
Dear Jeremy,Thank you for staying at Hotel Muaré, and for taking the time to share your experience.We are very happy to hear that you had a good stay and we sincerely appreciate your comments.Your observations and what you felt at our hotel are very important to us to help us maintain our standard of service and improve it.Thank you again for your review which will help us to continue to have an excellent service.We look forward to welcoming you on your next stay. Best regards.Alan Grande Rooms Division Manager

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
everything was perfect at the the hotel besides the restaurant. limited menu and closed early. Saturday night during the storm, the roof started leaking in room 3 near the bed. other then that, everything was perfect.
Stayed 3 nights in Sep 2023
Response from Michael on 6 Oct 2023
Dear Michael,Thank you for staying at Hotel Muaré, and for taking the time to share your experience.We are grateful to hear about your experience and know that you had a pleasant stay at our hotel. Your observations and what you felt at our hotel are very important to us to help us maintain our standard of service and improve it.Thank you again for your review which will help us to improve on our excellent service.We look forward to welcoming you on your next stay. Best regards.Alan Grande Rooms Division Manager

2/10 Terrible

Valorie

Stayed 4 nights in Aug 2023
Response from VALORIE on 6 Oct 2023
Dear James,Thank you for staying at Hotel Muaré, and for taking the time to share your experience.We are grateful to hear about your experience and know that you had a pleasant stay at our hotel. Your observations and what you felt at our hotel are very important to us to help us maintain our standard of service and improve it.Thank you again for your review which will help us to improve on our excellent service.We look forward to welcoming you on your next stay. Best regards.Alan Grande Rooms Division Manager

10/10 Excellent

Ikelia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recently had the pleasure of spending four enchanting nights at this hotel. This hidden gem nestled within the lush jungles offered an experience that was nothing short of magical. From the moment I arrived, I was captivated by the serene ambiance that enveloped the entire retreat. The tranquil atmosphere of the jungle provided the perfect backdrop for a peaceful getaway. The very notion of being able to escape the hustle and bustle of everyday life and find solace amidst nature was a dream come true. One of the highlights of my stay was the invigorating yoga sessions held each morning. Practicing yoga amidst the sounds of nature and under the open sky was an experience that rejuvenated not just my body, but my soul as well. The skilled instructors guided us through sessions that focused on both physical and mental well-being, leaving me feeling centered and balanced throughout the day. The accommodations were equally impressive, seamlessly blending the rustic charm of the jungle with modern comforts. The thoughtfully designed cabins provided a cozy retreat where I could unwind and reconnect with nature. Falling asleep to the soothing symphony of the jungle and waking up to the gentle rays of the sun filtering through the trees was a gift I cherished every day. The staff were incredibly attentive and accommodating, ensuring that every aspect of my stay was enjoyable. Their warm hospitality added a personal touch that made
Stayed 4 nights in Aug 2023
Response from Ikelia on 30 Aug 2023
Dear Ikelia,Thank you for staying at Hotel Muaré, and for taking the time to share your experience.We are very happy to hear that you had a good stay and we sincerely appreciate your comments.Your observations and what you felt at our hotel are very important to us to help us maintain our standard of service and improve it.Thank you again for your review which will help us to continue to have an excellent service.We look forward to welcoming you on your next stay. Best regards.Alan Grande Rooms Division Manager

10/10 Excellent

Rina

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 7 nights in Aug 2023
Response from RINA on 22 Aug 2023
Dear Rina,Thank you for staying at Hotel Muaré, and for taking the time to share your experience.We are very happy to hear that you had a good stay and we sincerely appreciate your comments.Your observations and what you felt at our hotel are very important to us to help us maintain our standard of service and improve it.Thank you again for your review which will help us to continue to have an excellent service.We look forward to welcoming you on your next stay. Best regards.Alan Grande Rooms Division Manager

10/10 Excellent

Jissell

Stayed 4 nights in Jul 2023
Response from Jisell on 14 Aug 2023
Dear Jissell,Thank you for staying at Hotel Muaré, and for taking the time to share your experience.We are very happy to hear that you had a good stay and we sincerely appreciate your comments.Your observations and what you felt at our hotel are very important to us to help us maintain our standard of service and improve it.Thank you again for your review which will help us to continue to have an excellent service.We look forward to welcoming you on your next stay. Best regards.Alan Grande Rooms Division Manager

10/10 Excellent

Jasmine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff! Incredible resort!
Stayed 3 nights in Jul 2023
Response from JASMINE on 26 Jul 2023
Dear JASMINE ,Thank you for staying at Hotel Muaré, and for taking the time to share your experience.We are very happy to hear that you had a good stay and we sincerely appreciate your comments.Your observations and what you felt at our hotel are very important to us to help us maintain our standard of service and improve it.Thank you again for your review which will help us to continue to have an excellent service.We look forward to welcoming you on your next stay. Best regards.Alan Grande Rooms Division Manager

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
My first experience in the lush Mayan Jungle was amazing to say the least. This Gem is perfectly located in a calm area away from the noise of Tulum. Few minutes drive or cycle to a more buzzy area of Tulum. I loved how peaceful the hotel is. The classy boutique hotel is beautiful, breakfast is really really good and the Yoga class is perfect. I will definitely come back
Stayed 2 nights in Jun 2023
Response from James on 18 Jul 2023
Dear James,Thank you for staying at Hotel Muaré, and for taking the time to share your experience.We are grateful to hear about your experience and know that you had a pleasant stay at our hotel. Your observations and what you felt at our hotel are very important to us to help us maintain our standard of service and improve it.Thank you again for your review which will help us to improve on our excellent service.We look forward to welcoming you on your next stay. Best regards.Alan Grande Rooms Division Manager

10/10 Excellent

Erick

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Not going to lie driving up to the property I was a little skeptical but as I walked in I was blown away. Everything from the room , service, and food was amazing the best experience I’ve ever had in a hotel can’t wait to go back.
Stayed 3 nights in Jul 2023
Response from Erick on 16 Jul 2023
Dear Erick ,Thank you for staying at Hotel Muaré, and for taking the time to share your experience.We are very happy to hear that you had a good stay and we sincerely appreciate your comments.Your observations and what you felt at our hotel are very important to us to help us maintain our standard of service and improve it.Thank you again for your review which will help us to continue to have an excellent service.We look forward to welcoming you on your next stay. Best regards.Alan Grande Rooms Division Manager

10/10 Excellent

ShaQueena

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This Place is very beautiful and quite. Staff was nice and attentive. I’m going back
Stayed 3 nights in Jun 2023
Response from Shaqueena on 28 Jun 2023
Dear ShaQueena,Thank you for staying at Hotel Muaré, and for taking the time to share your experience.We are very happy to hear that you had a good stay and we sincerely appreciate your comments.Your observations and what you felt at our hotel are very important to us to help us maintain our standard of service and improve it.Thank you again for your review which will help us to continue to have an excellent service.We look forward to welcoming you on your next stay. Best regards.Alan Grande Rooms Division Manager

10/10 Excellent

Giancarlos

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent space with extraordinary staff. A true getaway.
Stayed 5 nights in Jun 2023
Response from Giancarlos on 22 Jun 2023
Dear Giancarlos,Thank you for staying at Hotel Muaré, and for taking the time to share your experience.We are very happy to hear that you had a good stay and we sincerely appreciate your comments.Your observations and what you felt at our hotel are very important to us to help us maintain our standard of service and improve it.Thank you again for your review which will help us to continue to have an excellent service.We look forward to welcoming you on your next stay. Best regards.Alan Grande Front Desk Manager

10/10 Excellent

Richard O

Stayed 3 nights in Jun 2023
Response from Richard O on 7 Jul 2023
Dear Richard O,We sincerely appreciate recognizing our colleagues who did a good job.Thank you for staying at Hotel Muaré, and for taking the time to share your experience.We are very happy to hear that you had a good stay and we sincerely appreciate your comments.Your observations and what you felt at our hotel are very important to us to help us maintain our standard of service and improve it.Thank you again for your review which will help us to continue to have an excellent service.We look forward to welcoming you on your next stay. Best regards.Alan Grande Rooms division manager

10/10 Excellent

Paul, Sedona

Stayed 3 nights in May 2023
Response from Paul on 22 Jun 2023
Dear Paul,Thank you for staying at Hotel Muaré, and for taking the time to share your experience.We are very happy to hear that you had a good stay and we sincerely appreciate your comments.Your observations and what you felt at our hotel are very important to us to help us maintain our standard of service and improve it.Thank you again for your review which will help us to continue to have an excellent service.We look forward to welcoming you on your next stay. Best regards.Alan Grande Front Desk Manager

10/10 Excellent

Kajuana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our overall experience was breathtaking! This hotel was definitely designed for those who would like to be one in nature with little to no distractions. Me and my boyfriend stayed for five days and loved every minute of it! From the included breakfast that was delicious to the friendly staff who were attentive beyond words, this was definitely a vacation for the books! We rented a car because we knew we would like to venture out a lot and many people previously reviewed that taxis can be expensive. The roads are also not the best but you’re in a jungle and this area is being developed so be cognizant. The outdoor shower is also a nice touch! My only gripe is that the beds could have been a little softer but my boyfriend said it was fine for him. Either way, we will definitely be back 🤗
Response from Kajuana on 3 May 2023
Dear Kajuana, Thank you for staying at Hotel Muaré, and for taking the time to share your experience. We are very happy to hear that you had a good stay and we sincerely appreciate your comments. Your observations and what you felt at our hotel are very important to us to help us maintain our standard of service and improve upon it. Thank you again for your review which will help us to improve in those areas mentioned. We look forward to welcoming you on your next stay. Best regards. Alan Grande Front Desk Manager.

10/10 Excellent

Cynthia, Oakland

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel! Will definitely recommend. If you want the experience of being in Tulum, this is it. Is not center to the rest of the hotels or the beach, but is peaceful and quiet. The aesthetic of this entire hotel is gorgeous! The room itself was spacious, very clean, had a plunge pool right out our room and an outdoor shower which was very relaxing at night. The only negative was the AC unit (not larger enough to cool down the entire room) and just a lot mosquitos. (Not all doors were sealed, so it was was very easy for the mosquitos to come in) However, expect mosquitos to be everywhere in Tulum. The hotel offered a free breakfast and yoga classes in the mornings which was great to start out our day. The service was great, lovely staff who were quick to answer all your questions through WhatsApp. I will definitely come back to stay here again
Response from Cynthia on 26 Apr 2023
Dear Cynthia, Thank you for staying at Hotel Muaré, and for taking the time to share your experience. We are very happy to hear that you had a good stay and we sincerely appreciate your comments. Your observations and what you felt at our hotel are very important to us to help maintain our standard of service. Thank you again for your review. We look forward to welcoming you on your next stay. Best regards.Alan Grande Front Desk Manager.

10/10 Excellent

Perla

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Just got back from our trip and we had an amazing time!! This hotel is unreal. Gorgeous small boutique resort. 10 mins from main town and restaurants. The staff is soooo friendly and accommodating. They go out of their way to make you feel welcome. Loveeeee the vibe and decor so much. The food is absolutely delicious and so are the drinks! The shrimp tacos are next level and french toast. Omg! Has a Bali feel to it. Feels so luxurious and private. It is pricey but worth it. There are so many mosquitoes so be aware. But I absolutely want to come back. Loved every minute of my stay here! Thank you Hotel Muare. I will be back soon!
Stayed 3 nights in Apr 2023
Response from Perla on 26 Apr 2023
Dear Perla, Thank you for staying at Hotel Muaré, and for taking the time to share your experience. We are very happy to hear that you had a good stay and we sincerely appreciate your comments. Your observations and what you felt at our hotel are very important to us to help maintain our standard of service. Thank you again for your review. We look forward to welcoming you on your next stay. Best regards.Alan Grande Front Desk Manager.

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had an awesome vacation. Resort is smaller and more private. Good place to unplug. Not for those looking for the Tulum party scene.
Stayed 5 nights in Apr 2023
Response from Lauren on 23 Apr 2023
Dear Lauren, Thank you for staying at Hotel Muaré, and for taking the time to share your experience. We are very happy to hear that you had a good stay and we sincerely appreciate your comments. Your observations and what you felt at our hotel are very important to us to help maintain our standard of service. Thank you again for your review. We look forward to welcoming you on your next stay. Best regards.Alan Grande Front desk manager.

10/10 Excellent

Lydia, Brooklyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So peaceful. Felt a total Zen experience. Loved it here…
Stayed 1 night in Apr 2023
Response from Lydia on 13 Apr 2023
Dear Lydia, Thank you for staying at Hotel Muaré, and for taking the time to share your experience. We are very happy to hear that you had a good stay and we sincerely appreciate your comments. Your observations and what you felt at our hotel are very important to us to help maintain our standard of service. Thank you again for your review. We look forward to welcoming you on your next stay. Best regards.Alan Grande Front desk manager.

10/10 Excellent

Alimatu-Sadia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muaré hotel is beyond beautiful! I’m hoping I find myself in Tulum again as I will definitely be staying at Muaré. I loved the morning yoga, what a great touch! Everything is so intentional at Muaré, from the design to scents! The staff were exceptional, a special mention to Leandro, Berna, Tommy, Benjamin, Alan, Montse and Josefina! All the staff made our stay amazing. They were always on hand to help book tours, restaurant reservations and taxis etc. I loved that we could contact the front desk via WhatsApp! I could not recommend Muaré enough! It is a piece of heaven!
Stayed 7 nights in Apr 2023
Response from Alimatu-Sadia on 11 Apr 2023
Dear Guest, Thank you for staying at Hotel Muaré, and for taking the time to share your experience. We are very happy to hear that you had a good stay and we sincerely appreciate your comments. Your observations and what you felt at our hotel are very important to us to help maintain our standard of service. Thank you again for your review. We look forward to welcoming you on your next stay. Best regards.Alan Grande Front desk manager.

10/10 Excellent

Alexandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Paradise! Beautiful rooms and property.
Stayed 2 nights in Apr 2023
Response from Alexandra on 9 Apr 2023
Dear Guest Thank you for staying at Hotel Muaré, and for taking the time to share your experience. We are very happy to hear that you had a good stay and we sincerely appreciate your comments. Your observations and what you felt at our hotel are very important to us to help maintain our standard of service. Thank you again for your review. We look forward to welcoming you on your next stay. Best regards.Alan Grande Front desk manage

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2022
Response from James on 4 Apr 2023
Dear GuestThank you for staying at Hotel Muaré, and for taking the time to share your experience. We are very happy to hear that you had a good stay and we sincerely appreciate your comments. Your observations and what you felt at our hotel are very important to us to help maintain our standard of service. Thank you again for your review. We look forward to welcoming you on your next stay. Best regards.Alan Grande Front desk manager.

10/10 Excellent

Anthony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property , food was excellent , staff was amazing , very calm , stress free , Service is 5 star
Stayed 3 nights in Mar 2023
Response from Operations Muare Hotel on 16 Mar 2023
Hello Anthony, we are very proud to know that you had an excellent stay with us. It comforts us to read you.

10/10 Excellent

Tara

Stayed 4 nights in Mar 2023
Response from Operations Muare Hotel on 16 Mar 2023
Hello Tara, thank you very much for choosing us for your vacation. We are very happy to have received you here and to have been able to assist you. We hope to see you very soon.

10/10 Excellent

Jessi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
so beautiful, great location, and wonderful staff!
Stayed 3 nights in Mar 2023
Response from Operations Muare Hotel on 6 Mar 2023
Hello Jess, the Muaré team thanks you for your comments and for choosing us to spend your vacation in Tulum. We hope to see you soon. Best regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel we've stayed in!
Stunning hotel! Our best holiday so far, in part because of this gorgeous property. Just as beautiful as seen in pictures. Very well maintined. The common areas, our room, everything was simply beautiful. Staff is very friendly and helpful. Ask them for local recommendations.
Stayed 4 nights in Feb 2023
Response from Muaré Family on 20 Feb 2023
Thank you so much for sharing your experience, we are so happy and at the same time speechless for all your kind words, we hope you could found a new home in Muaré and we hope you can come to visit us soon again to enjoy all the beauty an nature of Muaré and Tulúm.Best Regards

10/10 Excellent

Julissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was AMAZING! We stayed 5 nights. The staff really goes above and beyond. Check in was smooth. Every server and bar tender paid attention to detail when serving us food and/or drinks. Pictures don’t do the property any justice! The rooms are beautiful and a little bigger than they seem online. The private plunge pool is a nice touch. The place had such a peaceful, relaxing vibe to it. The WhatsApp feature they use to communicate is awesome and saves you time from having to walk to the front or calling. Anytime we needed a taxi we let them know and one was waiting for us by the time we got to the front. Literally anything we needed they brought to the room within minutes of letting them know via WhatsApp. We did a couples massage which was nice and relaxing. You will not regret staying here if you’re looking for somewhere to wind down, and be within 10-15 minutes of the party scenery. It’s a mini paradise. Anytime we went out we couldn’t wait to get back to the hotel where it was a lot more peaceful than most other areas. We will definitely visit again!
Stayed 5 nights in Feb 2023
Response from Muaré Family on 17 Feb 2023
Hello Julissa first of all thank you for all your kind words about yor experience in Muaré and now we are so happy to know you enjoyed your stay, speechless, we like to pamper to our guest and you were not the exception,we hope you could find a new home in Tulúm, and looking forward to your next visit, thank you for choosing us as your destination.Best Regards.

10/10 Excellent

Brittany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muare is a dream destination. The staff are warm and welcoming, without seeming fake. The food at the restaurant was actually pretty delicious. I enjoyed its emphasis on healthier options, particularly for breakfast. I was a big fan of their power shots and smoothies. The rooms were GORGEOUS. Definitely a major difference compared to what you'd see at basic or chain destinations. I loved the large, long windows, the small dipping pool and the outdoor shower (thought I wouldn't like it, but it was perfect). The bed was also super comfy. The property was beautiful and perfectly maintained. Extremely clean and lush with plants and trees. My only downside was the road to the property. Bumpy would be an understatement. I don't know if they have any control over that though. Muare is for people who want a unique and lush experience.
Stayed 5 nights in Jan 2023
Response from Operations Muare Hotel on 8 Feb 2023
Thank you very much Brittany for choosing us for your vacation. We are proud that you liked having lived the Muare experience. We hope to welcome you back with us very soon. Receive an affectionate greeting from the entire team

8/10 Good

Catherine

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed my stay at the hotel very much! Everyone at the hotel were so friendly and nice. I loved that they had a texting service through WhatsApp with the front desk staff and they answered all my requests quickly. Breakfast is included from 8-10 AM every morning which was great. Food was mediocre at the Gaudea restaurant so I do not recommend getting anything there besides the free breakfast. Tip is not included, so be sure to tip the waiters! The oasis was so beautiful and peaceful with great music! My boyfriend and I enjoyed tanning at the beds out in the public pool area. We rented a car for our trip and parking was not an issue. Some things I did not like about the hotel was that house keeping cleans the rooms with the doors open so the second night we got bitten so many times by mosquitos during our sleep. After that, we refused house keeping and just exchanged our used towels for clean towels everyday. We wished the room had a TV so we could’ve watched a movie or something before we slept. With the price we paid, wish they had more amenities. Taxi is very expensive there so I recommend renting a car instead. During check out there is a service fee that you can decline if you tipped the waiters or housekeeping separately. The roads to get to the hotel are horrible and I wonder why the roads were not paved. Besides those complaints, hotel Muare in Tulum was wonderful and I would definitely recommend staying here.
Stayed 5 nights in Jan 2023
Response from Operations Muare Hotel on 26 Jan 2023
Thank you very much Catherine for choosing us to spend your holidays. She is very happy that in general the experience has been good with us. We hope you return soon to our oasis of relaxation in the jungle of Tulum, for this we are already working on improving all the improvements that you indicate.

10/10 Excellent

Shirley

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Muaré exceeded my expectations! My first time in Tulum was a success thanks to everyone at Hotel Muaré. The hotel concierges, restaurant waiters, housekeepers were all amazing. The concierges helped me navigate through Tulum by booking me all the transportation I needed. They helped me book day trips, restaurant reservations, everything and anything I needed! Communication was quick through Whatsapp. Aside from the service, the hotel aesthetic was beyond beautiful, just like in the pictures but even more gorgeous in person! It was most definitely a peaceful sanctuary. There is also a restaurant in the hotel with delicious food that I recommend. Thank you Hotel Muaré for an unforgettable stay!
Response from Muaré Family on 21 Jan 2023
Hi Shirley !!! woow we are spechless because of your comment, thank you so much for choosing us as your destination, and we are so happy to know you could enjoy your stay and of course we will be looking forward to your next visit, we hope it can be soon!!Best Regards

10/10 Excellent

Trishawn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved everything about it. There staff was very attentive and on point! Bryant was one of my absolute favorite people there. I’ll most definitely return soon!❤️
Response from Muaré Family on 21 Jan 2023
Hello Trishawn !! thank you so much for your comment, we are so happy to know you could enjoy your stay and everything, and of course we will be looking forward to your next visit soon.Best Regards.

10/10 Excellent

Harika

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our overall experience at Muare was excellent, with minor complaints. Firstly the positives- Especially enjoyed the pool area and the relaxing music that plays in the resort all day. It’s very peaceful. We got massages done and the deep tissue massage was great. The bar drinks were fantastic. The room was lovely, and the maintenance did a great job with daily room service and cleaning. Now for the minor complaints - The roads leading up the hotel are really bad, it’s an unpacked bumpy road. I hope that gets fixed soon. The restaurant at the hotel serves delicious food but seriously lacks vegetarian options for lunch and dinner. For such an amazing eco friendly resort, I would expect it to have more vegan/vegetarian options. The one vegan burger they had was great though. Pools could be maintained better.
Response from Muaré Family on 18 Jan 2023
Hello Harika , thank you so much for your comment about your experience in Muaré, we ar so happy cause you could enjoy it after ride trouhg the bumpy road, and thank you so much for all the feedback, we will work on it to offer a better service, and we would be happy to have you again to see all the changes, thank you so much.

10/10 Excellent

Baldeep

Liked: Cleanliness, property conditions & facilities

10/10 Excellent

Sylwia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really beautiful property and rooms (even better than the photos). It’s a very peaceful and quiet area which was exactly what we were looking for. You need a car but it’s only a 10 min drive to the main Tulum beach zone. The road is bumpy but we had no issues with a normal sedan. It’s the perfect hotel to relax and breakfast delicious as well!
Response from Muaré Family on 18 Jan 2023
Hello Sylwia thank you so much for your comment about your experience in Muaré we are so hapy to know you could enjoy it and of course we will be looking forwar to your next trip, you could enjoy again about all the beauty and the peace shared in Muaré then.

10/10 Excellent

yazmin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect very gorgeous staff is amazing food yummy!
Response from Muaré Family on 21 Dec 2022
Hello Yazmin, thank you so much for your words about your experience, we are so happy to know you enjoyed your stay,and we hope you can come back to visit us soon. Best Regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2022
Response from Muaré Family on 19 Dec 2022
Thank you for your visit and your comment, we hope you could found a new home in Muaré, please come back to visit us soon.Best Regards.

10/10 Excellent

Kiara

Liked: Cleanliness, staff & service, amenities
Amazing beautiful clean amazing
Response from Muaré Family on 8 Dec 2022
Hello Kiara Thank you so much for your comment about your experience in Muaré we hope you can come back to visit us soon.Best Regards

8/10 Good

Betsy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Little oasis in the Mayan Jungle! I really enjoyed my stay at Muare Tulum. I appreciate the warm hospitality and additional suggestions for my birthday weekend. Thank you Millie, Chv, Valentina over in reception and Brian over at Gaudea restaurant for a warm smile and pleasant stay! I definitely recommend booking here!
Response from Muaré Family on 7 Dec 2022
Hello Betsy thank you for your comment about your experience, we are so happy to know you enjoyed you stay, we hope you could found a new home here in Muaré , we are looking forward for your next trip.Best Regards.