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Reviews of Majaro Hotel Tulum

3.5 out of 5
Majaro Hotel Tulum
Fracc. La Veleta, Lote 21, Manzana 47, Region 15, Tulum, QROO

Reviews

8.6

Excellent

Rating 10 - Excellent. 47 out of 75 reviews" "
Rating 8 - Good. 15 out of 75 reviews" "
Rating 6 - Okay. 5 out of 75 reviews" "
Rating 4 - Poor. 2 out of 75 reviews" "
Rating 2 - Terrible. 6 out of 75 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 3 nights in Feb 2024
Response from Hotel Majaró Tulum on 26 Feb 2024
Thank you Jorge, we hope you come back really soon!

2/10 Terrible

Jesús

Stayed 1 night in Jan 2024
Response from Hotel Majaró on 13 Feb 2024
Hi Jesus,We would like to address your concerns directly. Could you please provide more details about your experience, such as the specific issues you encountered? This information will help us investigate the matter further and take appropriate action to prevent similar incidents in the future.

10/10 Excellent

habib

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Hotel Majaró on 11 Jan 2024
Hi Habib,Thanks for your rating!

10/10 Excellent

Alexander

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Hotel Majaró on 8 Jan 2024
Hi Alexander,Thanks for your rating, we hope you come back soon!

2/10 Terrible

Kattina

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel Majaró on 8 Jan 2024
Hi Kattina,We would appreciate if you could share your experience with us.

8/10 Good

Latasha

Liked: Staff & service
I like that my room was spacious. I did not like that I paid extra for a private pool but Instead received what looked more like a over sized bathtub for two (or small jacuzzi). I love to swim so when on vacation that is important to me so I was upset that I couldn't swim? Also I did not like that the hotel is surrounded by construction and basically in the middle of nowhere. Lastly I did like the massage that came with my room. The massage was amazing.
Stayed 2 nights in Nov 2023
Response from Hotel Majaro on 14 Nov 2023
Hi Latasha,We are really glad you enjoyed your massage. Our infinity pool of the hotel could be the option for you to swim next time, we hope you come back soon!

10/10 Excellent

Sabrina

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and clean
Stayed 3 nights in Nov 2023
Response from Hotel Majaro on 14 Nov 2023
Hi Sabrina,Thank you for noticing the details. We hope you come back soon!

6/10 Okay

Ilona

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
No elevator so no considerations for older persons. Had to pay for an extra room because of that. I had massages included and never got them due to very poor communication with staff . All that and no desire to compensate in other ways. The property is located in an area where there are no modern roads. I was not impressed.
Stayed 3 nights in Oct 2023
Response from Hotel Majaró Tulum on 10 Oct 2023
Hi Ilona,We totally comprehended the situation and that’s why we gave you a better rate. We are always open to help and compensate (such as the preferable rate). Tulum is still growing and soon the roads will be better in all the zone. We will be glad to welcome you in another date and give you the pending massages due to the time!

10/10 Excellent

Cristal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was very friendly and helpful. They were very attentive to our needs
Stayed 4 nights in Sep 2023
Response from Majaró Hotel Tulum on 1 Oct 2023
Hi Cristal,Thank you very much for staying with us, it is a pleasure to be at your service. We really hope you come back soon.

10/10 Excellent

Tamissa

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Hotel Majaró on 17 Oct 2023
Hi Tamissa,Thanks for your rating, we hope you come back soon!

6/10 Okay

Katherine

Travelled with partner
Disliked: Amenities, property conditions & facilities
Upon arriving to the location first of all I was surprised on how the hotel and area looked I thought there was a mistake. It feels like your in the middle of no where and there's not much close by. You have to either take a taxi which can be expensive or try to figure a way to get around. My first day I had to ask if they can switch my room because it wasn't clean but thankfully they were accommodating, they provided us with another room. There's a bar but not enough selections. There's no tv in the rooms on the lower levels. The hotel is nice, quiet and comfortable but I feel once these issues are addressed it will be a great hotel to stay at.
Stayed 5 nights in Aug 2023
Response from Hotel Majaró on 13 Aug 2023
Hi Katherine,Thank you for sharing your experience with us, Tulum is growing and there is so much to expect. We have lots of services in the hotel for you to not have inconviniences, nevertheless we will be working on the other details you are mentioning. We hope you come back soon!

6/10 Okay

Terrance

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
When we arrived, a very friendly lady which name I forgot greeted us and educated us on the facilities, room key, Wi-Fi etc. As advertised there was supposed to be a functional bar, with drinks, hookah etc. Come to find out the bartender quit a few days before we arrived the attendant said. There was also nothing in walking distance to eat or grab a drink outside of the rooftop bar across the street in which we had to eat each day as a first meal, and we were the only ones there each day. Overall the hotel is very nice but the only amenitie you get is the pool
Stayed 3 nights in Jul 2023
Response from Hotel Majaró on 10 Jul 2023
Hi Terrance,Thank you for sharing your experience with us. It is very important for our team to be at your service and help you with anything. We are already working on all the details you told us and we will keep getting better. We hope you come back soon!

6/10 Okay

Tracy

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
OK
The property itself was really nice - modern, clean, and the large 1 bed with rooftop pool was a nice addition for night time swims. The daily cleaning was amazing and they replaced the bed sheets every 3 days which was awesome. All the staff is really nice and helpful, but sometimes service a miss like breakfast taking 45min to make. I worked remotely for 2 weeks and sometimes the Wi-Fi could be spotty. The water cutout in the mornings a few times. I think that may just be the area. The roads are terrible, but I had a car and you get used to it. There was a loud, like I could feel my room shake, DJ party kitty corner on Saturday from 9pm-6am, which was interesting. Overall for what I did which was work remotely I would have probably chosen an Airbnb in a newer build around the area, I think that would have been a better value.
Stayed 13 nights in Jun 2023
Response from Hotel Majaró Tulum on 30 Jun 2023
Hi Tracy,Thank you for sharing your experience with us, it was a pleasure to have you in the hotel and give you an amazing stay. We will be working on the details you are telling us and we hope you enjoyed the service!

10/10 Excellent

Sydney

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The property is very clean and well-maintained; the service is great as staff is friendly and attentive. I would highly recommend this property.
Response from Hotel Majaró on 7 May 2023
Hi Sydney, We really appreciate your comments, it is great that you enjoyed your stay and noticed the details of the property. We hope you come back soon!

8/10 Good

Scott

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Surrounding roads were dirt and dangerous.
Stayed 6 nights in Apr 2023
Response from Hotel Majaró on 17 Apr 2023
Hi Scott,Thank you for your comments, Tulum is growing and soon they will have better roads. We hope you enjoyed your stay!

6/10 Okay

Clarissa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel roads are ugly to get thru . Construction is next door no peace you can hear their loud music early in the morning they stare when you’re in your private pool so no privacy at all shower is outside . I didn’t like .that at all . You can see thru clearly they actually stay living there in the construction site. They have a sliding door that does not lock and I had my 4 yr old with me so I had to be on top of her not opening very stressing .
Stayed 6 nights in Mar 2023
Response from Hotel Majaró on 17 Apr 2023
Hello Clarissa,Nowadays Tulum is growing and it is part of the process to have these constructions near the hotels. We hope you can give the destination another chance.

8/10 Good

Chantal

Travelled with group
Liked: Cleanliness, staff & service
Great hotel but... be careful if it rains!
The accomodations are exactly as pictured. The place is tastefully decorated and overall well designed. I reserved the two bedroom unit with access to private roof top lounge pool. The food in the restaurant was delicious and the service from the gentleman at the the bar was attentive and friendly. Leo who helped us at checkin and check out was also lovely to deal with and Daniela has been supportive and helpful with some additional questions I had about our stay. The space of the property is small, but well used, with the pool in the centre and common spaces on the roof - we enjoyed the space with hammocks to lounge. The property was clean and was more than adequate for our one night stay. I think I would personally want a bit more space for a longer stay, but was very happy with what was on offer. The only concern was that there was a major down pour and the majority of our living space, my bedroom and bathroom were flooded! The staircase to the rooftop basically became a fountain! Staff indicated that they had never encountered this before - and a more proactive and timely approach to offering solutions would have been appreciated. Ultimately, they moved us to a different unit and all was well, but given that there are limited number of rooms, I'm not sure what the solution would have been if they had been fully booked. Would stay here again despite this, but would not opt for the roof top unit again just in case. Thank you Majaro for our first night's stay in Tulum!
Stayed 1 night in Mar 2023

2/10 Terrible

Steve

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2023

10/10 Excellent

Nanoatzen

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
All good overall
Stayed 2 nights in Mar 2023
Response from Hotel Majaró on 18 Mar 2023
Hi Nanoatzen!Thank you for choosing Majaro, it is great that you enjoyed your stay.

10/10 Excellent

Josian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Hotel Majaró on 27 Feb 2023
¡Thanks for your rating Josian, we hope you come back soon!

8/10 Good

Brandon

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I like it
Stayed 4 nights in Feb 2023
Response from Hotel Majaró on 22 Feb 2023
Hi Brandon, thank you for liking our hotel. We hope you had a great time with us and return soon!

10/10 Excellent

Darius

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay here very quiet nice rooms nice pool & bar. roads little rocky & stuff but thats mainly that whole area. Front desk people are cool & helpful
Stayed 7 nights in Jan 2023
Response from Hotel Majaró on 22 Feb 2023
Hi Darius, it is fantastic to know that you had a great time with us and that we were helpful. We hope you can return soon!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, clean, convenient and safe location. The on-site restaurant had great breakfast. Staff and other hotel guests were very friendly. Check in process involved multiple steps such as downloading an app for your room key, scanning a QR code for the wi-fi. I would recommend having a pre check in or even notifying guests of check in process prior to arrival to allow them to prepare. Lastly, the security man was a little odd. If we weren’t told that he was security you would just think he was a stranger lingering around in the area. The first night we arrived he was sitting across the street on the side walk. He never interacted with us once while there for 2 nights. Overall great hotel! Highly recommend but would encourage management to make those minor adjustments!
Stayed 2 nights in Jan 2023
Response from Hotel Majaró on 22 Feb 2023
It is great that you enjoyed the breakfast and overall your stay with us.Thank you for letting us know all the details of your experience with the room keys and with our security team. We are making sure that the room key has an easy and safe way of use, that is why we send a mail when you confirm your reservation with all the information you need to know before making your check-in, nevertheless our front desk team is always ready to help and guide you with anything you could need. Also, we take care of our security team and nowadays he is hosting our guests the way it should be. Once again, thank you for your comments and we hope your soon return!

2/10 Terrible

Jacqueline

Disliked: Staff & service, amenities, property conditions & facilities
This hotel of place was in a remote area nothing around but other building under construction. The front desk was outside tiny 😳 front desk staff was not really friendly they had to be reminded several times of things So uncaring no personality Food was horrible and extremely expensive!!! They didn't even offer free coffee at least !! The kitchens closed at 4pm !!! What the heck?? No food in the area you have to take a taxi to find food or walk 30 minutes Roads around the hotel horrible!!! This place to me was a nightmare!!! The pictures on the website only show inside.. Room was ok Internet kept going in and out... Only two people there were kind. The lady that cleans the rooms and one of the bar guys Everyone else was so cold unkind uncaring and unprofessional They even tried to charge me again at check in ? !! When i had already booked in advance Tulum was not what i thought it would be Bad experience all around from airport transportation to hotel experience to tulum itself horrible I will never return to Tulum or that hotel again i DON'T RECOMMEND IT unless you like remote areas where you have to hunt for food after 4pm Even the bar closed at 11?? And drinks were not great but very expensive This property needs new management new staff and better amenities... Just horrible 😞 😢
Response from Hotel Majaró on 22 Feb 2023
Hi Jacqueline, we are really sorry to hear that your experience of Tulum was not the way you expected to be. Thank you for giving us your feedback. We are working on all our areas of opportunity to improve the experience. We hope that you can give another chance to the destiny!

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I loved the Majaro! Everything about it was nice, I highly recommend the luxury suite with the rooftop pool. The service was amazing and the food was okay, the breakfast is better than the lunch for sure.
Stayed 5 nights in Jan 2023
Response from Hotel Majaró on 22 Feb 2023
Hi Ryan, we are glad to hear that you enjoyed your stay with us and of course the rooftop pool. It will be our pleasure to receive you once again.

10/10 Excellent

shaye

Stayed 2 nights in Jan 2023
Response from Majaro Hotel Tulum on 17 Jan 2023
Gracias por hospedarse en Majaro Hotel Tulum, esperamos haya disfrutado de su estancia y tenerlo nuevamente con nosotros

8/10 Good

Miguel

8/10 Good

Liliana

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The personal plunge pool was definitely the selling point on this hotel. Its great having your own pool that opens up right in your room. I just wish that they disclose that its *not* heated - as this greatly limited our use of the pool since the water was cold. I enjoyed having the openness of the room with the outside, however at times the noise from the outside was very loud as you can hear everything if other people have their doors open as well. I liked their 3 for 2 drink special, however I wish that the bar/restaurant stayed open until later. The restaurant closes at 4PM which is very early into the day and given that there's nothing around the restaurant it made it difficult in picking up food at a later time.
Response from Majaro Hotel Tulum on 17 Jan 2023
We appreciate your comments and will work on your suggestions.

8/10 Good

Christian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Frederico was excellent. Attentive and friendly.
Response from Majaro Hotel Tulum on 18 Dec 2022
We appreciate your comments and hope to see you soon!

10/10 Excellent

Mini

10/10 Excellent

gautham

Travelled with family
Liked: Cleanliness, staff & service, amenities
M
Response from Majaro Hotel Tulum on 8 Dec 2022
Agradecemos mucho sus comentarios

2/10 Terrible

Serkan

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Minibar was already missing ideas and we were charged also they claim there was 3 sets of glasses but actually had 2 sets and they charged us for missing glasses. Never again I would go there.
Stayed 2 nights in Nov 2022
Response from Majaro Hotel Tulum on 30 Nov 2022
We are sorry for the inconvenience occured during your stay and will look into this matter.

10/10 Excellent

Diane

Stayed 2 nights in Oct 2022
Response from Majaro Hotel Tulum on 30 Nov 2022
Agradecemos sus comentarios y esperamos verlos muy pronto nuevamente

10/10 Excellent

Maria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was an excellent hotel! We totally recommend it!
Stayed 3 nights in Oct 2022
Response from Majaro Hotel Tulum on 30 Nov 2022
We appreciate your comments and will love to see you soon!

10/10 Excellent

brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Every aspect was clean and in good condition and in a quiet location. The service of the concierge exceptional. Food was good and well presented. But only breakfast & snacks no dinner service, if you have your own transport not an issue. However if not you will need a taxi for any other food or bar sites there are no other options within walking distance.
Stayed 6 nights in Sep 2022
Response from Hotel Majaró on 27 Feb 2023
Hi Brian, we are glad you enjoyed every detail of your stay with us and we hope you return soon.

8/10 Good

Phyllis, Toronto

Stayed 4 nights in Aug 2022
Response from Hotel Majaró on 27 Feb 2023
¡Thanks for your rating Phylis, we hope you come back soon!

10/10 Excellent

Jakobi

Travelled with group
Liked: Cleanliness, staff & service, amenities
I absolutely loved my stay at Majaro! The entire staff were extremely accommodating, the brunch was delicious, and the rooms were quiet and clean. There was so much space to move around, we felt like we were staying in a condo instead of a hotel. The plunge pool in our room truly took it over the top. Our concierge, Fede made our trip so memorable and provided us with the best recommendations throughout our stay. He truly made our trip one for the books!! Will definitely be back!
Stayed 3 nights in Aug 2022
Response from Hotel Majaró on 27 Feb 2023
Hi Jakobi, we are glad you had an incredible experience with all the hotel services, we are already waiting for you to welcome you again.

10/10 Excellent

Vicki

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a gorgeous hotel and we stayed in a beautiful room with a plunge pool. The main pool was lovely and was warm. The guys were helpful during check in. We loved our stay.
Stayed 1 night in Aug 2022
Response from Hotel Majaró on 27 Feb 2023
Hi Vicki, what an experience in the plunge pool, we are glad you loved it. We hope you come back soon!

8/10 Good

deepali

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
The room was amazing and the pool view . Also , the reception host fede was very helpful in getting us taxis and restaurant reservations. However , we didn't like the room service . No coffee and machine was broken . Breakfast item wasnt good either . They should work on it to gather more crowd at the bar and breakfast
Stayed 3 nights in Aug 2022
Response from Hotel Majaró on 27 Feb 2023
Hi Deepali, it is great that one of our team members was really helpful and also that you loved the pool view. We have already worked on the areas of opportunity, thanks for your comments!

10/10 Excellent

Anthony Keithlyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 11 nights in Jul 2022
Response from Hotel Majaró on 27 Feb 2023
Thanks for the rating Anthony, we hope you come back soon!

10/10 Excellent

Anna

Travelled with family, Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend Majaro Hotel for a great stay in Tulum.
Stayed 3 nights in Aug 2022
Response from Hotel Majaró on 27 Feb 2023
Thanks for the rating Anna, we hope you come back soon!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Boutique hotel just minutes away from Tulum Centro
Majaro was the perfect space for my solo travel experience. I felt abundantly safe and taken care of at this trendy boutique hotel. My room and private pool felt ultra luxurious. And the staff at Majaro were amazing. Special thanks to Fede! He was extremely knowledgeable and went above and beyond by providing recommendations, booking taxis, etc. Excellent customer service, you won't regret staying here!
Stayed 5 nights in Jul 2022
Response from Hotel Majaró on 27 Feb 2023
Thank you for all the love to the hotel, we are glad that you enjoyed your solo travel experience and in a luxurious way. It is also great that one of our team members was helpful so you had an amazing experience. We hope you return soon!

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities
It was the vibe and the staff that did it for me.
Stayed 1 night in Aug 2022
Response from Hotel Majaró on 27 Feb 2023
Hi Anna, it is true that the hotel has an incredible vibe thank you for enjoying it.

4/10 Poor

Darwin

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
In pictures everything looks great right. If they had shown the roads to get there it would be a definate no. Rent a grader. At least do a touch up. The plunge pool didn't seem clean. Check in process took 15 to 20 mins. They made us download an app to open the door. Why go thru all that for one night stay??! Worst part of all was the light went out in the morning in the middle of getting ready. We lost over an hour and ended up using the plunge pool to rinse off . But I got a msg kind enough sayin they would allow a late check out. Like really? What other choice do we have? Youd force us out with soap on us? Or a female with wet hair not allowing her to hairdry? Could definitely do better my friends. Lose the app, Fix your road, get a generator.
Stayed 1 night in Jul 2022
Response from Hotel Majaró on 27 Feb 2023
Hi Darwin, thank you for your comments. We have already worked on the details for making it better.

10/10 Excellent

Sandra

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a beautiful boutique hotel, and relatively close to the downtown strip (Tulum central). The hotel manager (Rene) is very helpful and was always supportive of our needs. During our stay, it was very quiet and pleasant and we basically had the pool to ourselves. The shared premises are very well maintained and always clean, and the individual hotel rooms are cleaned every day, so you get fresh bedding and a restock of toiletries/coffee every day. There is a lot of construction in the area which we expected, so beware of loud noise during the day and dirty unfinished roads.
Stayed 8 nights in Jul 2022
Response from Hotel Majaró on 27 Feb 2023
Hi Sandra, thanks for all the review. We are glad to know that you had the hole experience for yourself and that you enjoyed it with our services. We hope you return back soon!

10/10 Excellent

Ross

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hidden GEM
Such an amazing stay BUT I must say the hotel manager RC, made our stay absolutely amazing. From booking taxis, to recommending amazing restaurants, he went above and beyond! The hotel itself is a gorgeous boutique style hidden gem with such a warm yet modern feel to it. If you’re looking for a relaxing stay, this is the place!
Stayed 4 nights in Jul 2022
Response from Hotel Majaró on 27 Feb 2023
Hi Ross, thank you for all the love to the hotel and for labeling it as gorgeous boutique style. We really appreciate this, we hope you return soon!

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities
It’s an oasis of calm in Tulum!
Stayed 3 nights in Jul 2022
Response from Hotel Majaró on 27 Feb 2023
Hi Anna, we appreciate the description, thanks!

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities
Soothing stay in a new area of Tulum with modern amenities.
Stayed 3 nights in Jul 2022
Response from Hotel Majaró on 27 Feb 2023
Hi Anna, thank you for noticing the modern amenities!

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities
It is a pleasant experience.
Stayed 1 night in Jul 2022
Response from Hotel Majaró on 27 Feb 2023
Hi Anna, it is a pleasure to be at your service.

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities
New and beautiful hotel.
Stayed 3 nights in Jul 2022
Response from Hotel Majaró on 27 Feb 2023
Hi Anna, thank you for the description!