On the beach, white sand, sun-loungers, beach umbrellas
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Reviews of Maria Del Mar Tulum

3.5 out of 5
Maria Del Mar Tulum
Hotel Zone, Tulum-Boca Paila Road, KM 3.1, Tulum, QROO

Reviews

9.2

Wonderful

Rating 10 - Excellent. 150 out of 206 reviews" "
Rating 8 - Good. 33 out of 206 reviews" "
Rating 6 - Okay. 10 out of 206 reviews" "
Rating 4 - Poor. 7 out of 206 reviews" "
Rating 2 - Terrible. 6 out of 206 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jamone

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entire staff was great! We enjoyed the room a lot.
Stayed 6 nights in May 2022

10/10 Excellent

wara

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property - would definitely stay here again. Pro's: very cute property, staff is very nice, they do a great cleaning job, nice access to the beach, pool is good size and with warm water, a few restaurants across the street and not too far from the main restaurant strip. Con's: Bathrooms are a bit rustic but fine. 40 min walk to the main restaurant area or 20 min taxi (because of traffic - usually 350 to 500 pesos depending on your negotiation skills).
Stayed 5 nights in May 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
FABULOUS hotel PERFECTLY located
Our stay at Maria Del Mar was EXCELLENT, the front desk staff were friendly and went out of their way to make us feel welcomed and taken care of. They have a GREAT team! The hotel was perfectly located away from the crazy partying and traffic in the center of Tulum but walking distance from Playa Papaya project and Azulik.
relaxing @ Maria Del Mar
Stayed 3 nights in May 2022

10/10 Excellent

Tatjana

Liked: Cleanliness, staff & service, amenities
Very nice hotel, beautiful beach and pool area, convenient access to the restaurant, friendly staff.
Stayed 2 nights in May 2022

6/10 Okay

Linda

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Location of the hotel was difficult as the area restaurants, bars and activities were all expensive. The hotel should have been better at providing drinking water and ice without making guests beg or pay.
Stayed 8 nights in Apr 2022

10/10 Excellent

Ryan Desmond

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Maria Del Mar is top quality from their staff, service, amenities, location. It cannot be beat! Highly suggest this immaculate establishment. Concierge team is the best around along with the security. Close to everything and quiet at night!
Stayed 4 nights in May 2022

10/10 Excellent

Eric

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff, very clean, loved the pool
Stayed 2 nights in Apr 2022

10/10 Excellent

Sarah

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly staff and the hotel and grounds weee well kept. Great vacation!
Stayed 7 nights in Apr 2022

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2022
Response from Migel Reyes Frontdesk Manager on 15 Apr 2022
May thanks for your nice review.

10/10 Excellent

Helen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was really clean and spacious, loved the pool, decking, swings and lounges. The venue was a really great size (not huge and not tiny) so had a nice vibe. Staff were lovely and restaurant food was great.
Stayed 7 nights in Mar 2022
Response from Miguel Reyes on 11 Apr 2022
Dear Helen, many thanks for your review and your sincere comment, in Maria del mar all the staff work too hard forgive you, for the best experience in Tulum. See you soon Best regards

10/10 Excellent

Araceli

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoy our time there perfect spot to charge energy
Stayed 4 nights in Mar 2022
Response from Miguel Reyes Frontdesk Manager on 4 Apr 2022
Dear Araceli, many thanks for your very nice, part of our work is offer experiences.. Best regards

10/10 Excellent

Ryan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, friendly and helpful staff, very clean. We really enjoyed our stay.
Stayed 3 nights in Mar 2022
Response from Frontdesk team on 4 Apr 2022
Dear Ryan, many thanks for your sincere review, we hope to see you son . Best regards

10/10 Excellent

Olga

Stayed 3 nights in Feb 2022

10/10 Excellent

Daleska

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this property! It was very clean staff was friendly and the size of the property was small so it made it feel very exclusive. I would for sure recommend. The hotel restaurant was super cute and trendy. Great food!!
Stayed 1 night in Mar 2022
Response from Paco Romo Concierge of Maria del Mar on 19 Mar 2022
Dear Deleska Thank you for choosing Maria Del Mar for your vacations, we are so glad that you really enjoy your stancy with us, thank you for your review and we hope to see you on your next vacations, this is your home.best regards

8/10 Good

Marciene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved my stay. The only thing is where we parked our cars need more lighting at night or valet parking. I was a little scared at nights especially when am by myself that someone is hiding in the dark
Stayed 1 night in Mar 2022
Response from Miguel Reyes Frontdesk Manager on 13 Mar 2022
Dear Marciene, many thanks for choosing Maria del mar for your trip by Tulum. We are so glad for your sincere opinion, we work for the light in the parking area, we hope when you be here again you will see the change. Best regards

8/10 Good

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great friendly and responsive staff! The private outdoor bath tubs are amazing
Stayed 4 nights in Mar 2022
Response from Miguel Reyes Frontdesk Manager on 9 Mar 2022
Dear Stephen, many thanks for choosing Maria del mar for your trip by Tulum, we are so glad for your nice review and your sincere opinion, we invite you coming to ours again. Best regards

4/10 Poor

lana

Disliked: Staff & service
Stayed 3 nights in Mar 2022
Response from Frontdesk team on 12 Mar 2022
Dear Lana, many thanks for your sincere review.

10/10 Excellent

Danielle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is conveniently located with many shopping and dining options, with a mini mart and a currency exchange within feet of the hotel. The restaurant on property has a beautiful view of cliffs and beach - perfect for sunrise with delicious food!! Service was excellent all around. Paco & Will helped us plan our tours but definitely do research beforehand so you know exactly what you want to do and don’t waste time like we did. Be prepared, add on an extra 1-3 hours for driving to and from activities since nothing runs on time with tourists and many activities are out of the immediate Tulum area. Lots of relaxing and plenty of liveliness and fun to be had with unique experiences available. Hope to come back one day soon!
Stayed 4 nights in Feb 2022
Response from Francisco Romo Concierge of Maria Del Mar on 4 Mar 2022
Dear Danielle Thank you for choosing Maria Del Mar Hotel Boutique for your vacations, and many thanks for your comment, we are so glad that you had a great experience with us, and thank you for mention to Paco and we will send him your comment and gratitude for the attention he gave you. We hope to see you back in this your home Maria Del Mar Hotel Boutique. Best Regards.

8/10 Good

Larry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
attentive staff, grounds and location
Stayed 5 nights in Feb 2022
Response from Miguel Reyes Frontdesk Manager on 27 Feb 2022
Dear Larry, many thanks for your nice review, we hope to see you soon.

8/10 Good

Stephan

Stayed 1 night in Feb 2022
Response from Miguel Reyes Frontdesk Manager on 27 Feb 2022
Dear Stephan, many thanks for your nice review, we see you soon.

10/10 Excellent

Julia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property, relaxed atmosphere and great staff!
Stayed 4 nights in Feb 2022
Response from Samantha on 17 Feb 2022
Thank you very much for your review, we hope to host you again soon. Best Regards! Warmly, María del Mar Front Desk.

10/10 Excellent

Debbie

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 5 nights in Feb 2022

10/10 Excellent

Collin Van

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Feb 2022

10/10 Excellent

Goda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property with amazing views from the penthouse suite. Great food at the restaurant, a bit pricey but that's Tulum for you. The staff was also very kind and helpful. One of the reasons we chose this property was due to the parking availability (very limited parking options down as you go further south) and as advertised there was tons of parking available. This property is also next to a currency exchange and convenience store which was also very nice. My only slight disappointment was the actual beach. It is a nice nook between two rock formations, but there were quite a few rocks and constant waves which made it difficult to see if you were going to step on anything or hit your leg. While we did see 1 couple go in the water via the beach, I was a bit too nervous to head in. Nevertheless, there are a lot of beaches not too far away, just a bike ride north, which give you the more traditional white sand Tulum experience.
Stayed 4 nights in Jan 2022
Response from Miguel Reyes Frontdesk Manager on 6 Feb 2022
Dear, many thanks for your nice review and your sincere comments, is so glad for our team make the best experience for you in our property we hope to see you very soon

10/10 Excellent

Victor

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Paradise
Stayed 4 nights in Jan 2022

10/10 Excellent

Eliza

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2022

10/10 Excellent

Christopher

Stayed 3 nights in Jan 2022

10/10 Excellent

Logan

Travelled with partner, Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Would definitely stay again!
Stayed 5 nights in Jan 2022
Response from Migel Reyes Frontdesk Manager on 27 Jan 2022
Good morning, Dear Logan, thank you for your nice review, and your sincere comment. We hope choice to our Hotel again on your next trip. Kind regards

10/10 Excellent

Ashley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. Staff is incredible. Would recommend staying!
Stayed 4 nights in Jan 2022
Response from Miguel Reyes Frontdesk Manager on 27 Jan 2022
Dear Ashley, good afternoon, thanks for your nice review, we see you soon in Maria del mar Kind regards

2/10 Terrible

Greg

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Beautiful property with one massive issue. The hotel shares a private beach with a night club next door that doesn’t have a rear wall. They play music so loud that you can make out every word from your bed. The bass it so intense that it shakes your brain from 8pm to 4am. The hotel started construction on the room next door at 8am so we got about 3 hours of sleep. We left and went to another hotel. Staff is hit or miss. This place should not host guests as a hotel. They should close down or do something about the property next door.
Stayed 6 nights in Jan 2022
Response from Miguel Reyes Frontdesk Manager on 24 Jan 2022
Good morning Mr. Greg, first it was a pleasure to have you in our hotel and to know that you liked the property. Regarding the problem of noise from the neighbors, we do everything in our power, even calling the police for support, unfortunately and as other city, the authority does not support as one would like, as for the hotel the work starts at later time, the staff is actually in charge of external people and when we hard that they started working we kindly asked them stop. We sincerely apologize for all the bad things that happened to you at our property. Kind regards

10/10 Excellent

Emilie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Location
Beautiful property! So serene and peaceful! Would recommend to anyone!
View from Restaurant
View from Room
Stayed 4 nights in Jan 2022
Response from Migel Reyes Frontdesk Manager on 18 Jan 2022
Good afternoon thaks so much for you nice review, we hope see you on your next trip to Mexico. Kind Regards

8/10 Good

Pamela

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Dec 2021

8/10 Good

Scott

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel has a wonderful location on its own very private beach. We very much enjoyed being outside all day, either in the pool, on the beach or simply on a lounger in from of the restaurant. The restaurant has very good food and excellent service. We did not find anything wrong with the hotel etc,. The nightly room charge is fairly expensive which limited our stay to only 4 nights.
Stayed 4 nights in Dec 2021
Response from Migel Reyes Frontdesk Manager on 30 Dec 2021
Dear Scott good morning, i hope you vacations whit us have been inmense, we are very sorry that you could not stay more days, we suggest that on your next trip you contact the hotel directly and we will help you in everyting related to your request

8/10 Good

Marcus

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is nice, but a/c struggled to keep room cool. Everything else was great, Friendly staff, good location, but restaurant that connects is not very good and is over priced for quality.
Stayed 3 nights in Oct 2021
Response from Ángel Salas on 6 Nov 2021
Dear Marcus, Thank you for taking the time to share your review. We really appreciate every single comment. Regarding the A/C, we are taking the right measure to prevent this with future reservations. Just Keep in mind that to keep the room cold, every door and window must be closed properly. As for the restaurant, we are very saddened about the experience you've had. The restaurant manager is aware of this and he will take advantage of your feedback to keep improving. Lastly, we are so glad that you could enjoy our facilities as our service. Hope you can come back in the near future! Please let us know if we can be of further assistance. All my best, María Del Mar

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property was beautiful and relaxing and private. Also very convenient location and great service.
Stayed 4 nights in Jul 2021

2/10 Terrible

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The streets must be done, they were horrible and difficult to walk. The area is dirty which is surprising because of the amount of shops, restaurants and hotels in the area. Certain areas are blocked for car entry by the police which is horrible. Amd no matter where you stay or visit every staff at all location offer substances. My opinion it’s to take advantage of you. Not a place I would visit again.
Stayed 4 nights in Jul 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay! The staff where kind and always looking help where they could. They helped to coordinate an outing. Bike rentals are a must the f
Stayed 5 nights in Jun 2021

10/10 Excellent

Verified traveller

Stayed 3 nights in Jun 2021

10/10 Excellent

Verified traveller

Stayed 3 nights in Jun 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2021
Response from Concierge Team on 24 Jun 2021
Dear Thank you for you comment this is your house please let me know if we can do anything else for you

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was an absolute gem. Perfectly located and they had a very warm staff. Would definitely revisit this hotel again!
Stayed 3 nights in Jun 2021
Response from Concierge Team on 24 Jun 2021
Dear Thank you for taking the time to leave us such a nice comment, let me tell you that we are happy to meet your expectations let us know if there is anything we can do for you in the future Best Regards

8/10 Good

Verified traveller

Stayed 2 nights in Jun 2021
Response from Concierge Team on 24 Jun 2021
Dear This is your house see you soon Best Regards

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
beautiful hotel with a great staff!
Stayed 2 nights in May 2021
Response from Concierge Team on 24 Jun 2021
Thank you for taking the time to share your stay at the Hotel this is your home, come back soon, best regards

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel with a great view ov the beach and private cove. Loved the big glass doors that opened up to the balcony overlooking the pool and cove. We even got a to watch a tropical storm with lightning which was awesome.The shower was nice and big which we love. The bed was ok for me but not very comfortable for my partner but we do tend to have above average expectations when it comes to sleep.
Stayed 2 nights in May 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything at maria del mar was amazing. From the staff to facility and every amenitie offered well worth it. They will have my business when we go back to the area!
Stayed 4 nights in May 2021
Response from Concierge Team on 24 Jun 2021
Dear Thank you for taking the time to share your experience. We wish you an excellent trip home. Anything you need, please let me know

6/10 Okay

Verified traveller

Stayed 3 nights in May 2021
Response from Concierge Team on 24 Jun 2021
Dear We would like to know your opinion ! Come Back Soon Best Regards

10/10 Excellent

Verified traveller

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All staff are super friendly and want to make sure that you have the best experience. They went way above and beyond in helping us get transportation and things to do around the area. Always had a smile. Mina restaurant was amazing, and super convenient to eat and drink there. The rooms were cleaned daily, which was a nice bonus, and were spacious. The seconds level balcony was fun to enjoy.
Stayed 5 nights in May 2021
Response from Concierge Team on 24 Jun 2021
Dear Thank you for sharing your experience with us we are happy to exceed your expectations as we already mentioned in the property this is your home please let us know what we can do for you in the future we will share with our team this nice detail Best Regards

10/10 Excellent

Verified traveller

Stayed 2 nights in Apr 2021

10/10 Excellent

DANA

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Property, Feels like home and Family!
There are so many great things to say about this hotel. I stayed here 2x Jan 2021 and March 2021. Both experiences were amazing, truly. PROs: FOOD: was great and well priced compared to the rest of the beach. STAFF Very friendly, spoke good english. Our host Ezekal was a rockstar. He was so helpful from booking taxis, assisting us with any questions. You basically have your own personal concierge and he genuinely cares about your trip and safety. PROPERTY: its tucked away in its own private little cove. Perfect for relaxing before heading into the craziness and party at the rest of the beach. It makes for a well balanced trip. Quiet at night so you can rest. Breakfast is peacful in the morning. There is a nice size pool and service by the pool/ beach to bring you whatever you need. Be sure to go to the upstairs view overlooking the water. The rooms were clean. Spacious showers (not such great lighting for makeup, but there is a full length mirror you can apply it at too in the room w/ natural light). The only con is traffic to the other areas, but that is not the hotels fault. However you are closer to the airport catch22. The only other thing that is a challenge is the doors getting into the room. You use an actual key that you must keep up with or it is expensive if you lose it. It takes a few days to get the hang of the door open/close bbut then it is fine.
Stayed 5 nights in Mar 2021
Response from Concierge on 19 Apr 2021
Dear Thank you for your comment, we are happy to be able to exceed your expectations. Our team will be happy to hear from you and that you took the time to leave us this nice comment. Maria del Mar is your home We wish you an excellent journey home Come back soon !

8/10 Good

Verified traveller

Stayed 3 nights in Mar 2021
Response from ´ on 19 Apr 2021
Thank you for your comment, we are happy to be able to exceed your expectations. Our team will be happy to hear from you and that you took the time to leave us this nice comment. We wish you an excellent journey home Come back soon !