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Reviews of Mestizo Gallery

3.5 out of 5
Mestizo Gallery
Av. Coba Mz 36 Lt 4 y 5, Col Centro, Tulum, QROO

Reviews

9.2

Wonderful

Rating 10 - Excellent. 213 out of 330 reviews" "
Rating 8 - Good. 87 out of 330 reviews" "
Rating 6 - Okay. 19 out of 330 reviews" "
Rating 4 - Poor. 5 out of 330 reviews" "
Rating 2 - Terrible. 6 out of 330 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our second year staying at Mestizo Gallery and we really appreciated the convenience and comfort of the room. It's an oasis from the street and busy area. We plan to stay again next year.
Stayed 1 night in Feb 2024

8/10 Good

Patrick

Liked: Staff & service, amenities, property conditions & facilities
The hotel is a long way from the beaches and there was little reasonably priced options to get to the beach or ruins from the hotel. Staff and service at the hotel was very good. The hotel is beside a busy highway with a lot of heavy traffic which interfered with sleeping. The amenities in the room were a little underwhelming. A long walk to the main part of Tulum town. It was a satisfactory stay overall for 4 nights.
Stayed 4 nights in Feb 2024

2/10 Terrible

Adam

Stayed 1 night in Jan 2024

10/10 Excellent

Nadine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Grocery store very near by. Loved our room. The pool is so nice for a quick dip. The restaurant serves very tasty food. Nice staff
Stayed 3 nights in Jan 2024

4/10 Poor

Elvis

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

6/10 Okay

robert, Belleville

Business traveller
Disliked: Amenities
unimpressive
Stayed 1 night in Jan 2024

8/10 Good

Norma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Ariel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Dec 2023

10/10 Excellent

Ronald, LEESBURG

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

carlos

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Looked nice liked the black out but wasn’t able to enjoy the indoor pool
Stayed 1 night in Dec 2023

10/10 Excellent

Kamille

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2023

10/10 Excellent

Heather

Stayed 1 night in Nov 2023

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible location. There’s a mini frig in the room and a super market across the street to stock it. Walk down the side streets and there’s a ton of cozy eateries and cafes, some with music at night. The only drawback is a galactic level of construction happening in Talum. This hotel is on the main road and there are a lot of heavy vehicles. That said, it was quiet and love the singing of tropical birds in the morning.
Stayed 4 nights in Sep 2023

10/10 Excellent

Diana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There were no issues with our stay. The staff was friendly. The rooms were clean. They clean the room and provide fresh towels every day. The AC was my favorite part. The location was perfect.
Stayed 4 nights in Aug 2023

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Wow. Such an awesome little gem in a great location, friendly and helpful staff, and at a great price! Definitely coming back.
Stayed 1 night in Aug 2023

6/10 Okay

Marcos

Travelled with family
Liked: Cleanliness
Disliked: Room comfort
Stayed 2 nights in Jul 2023

10/10 Excellent

Belinda, Lexington

Liked: Cleanliness, staff & service, property conditions & facilities
Little hidden gem! Is a small hotel, but very clean, excellent staff, good price and perfect location, the restaurant food os delicious!
Stayed 1 night in Jul 2023

10/10 Excellent

Akash Jagdish

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast. Excellent location. Service by hotel was great. It is a short drive from the beach. Super Aki and Oxford stores are only a few steps away. I felt I received amazing value for money from this hotel.
Stayed 2 nights in Apr 2023

10/10 Excellent

Ruben

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place and colorful, staff really helpful and very friendly local people, great advices from them about security. On the other side, they have a good chefs n fresh seafood, seems are few of them also are local fishermen, nice dinner n breakfast too!
Stayed 1 night in Mar 2023

8/10 Good

trevor

Travelled with partner
Liked: Cleanliness, staff & service
The gentleman at the front desk (Jose) was excellent in every way.
Stayed 1 night in Feb 2023

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean and pleasant, staff friendly and efficient. The location was great - walking distance to grocery store, restaurants and shops.
Stayed 1 night in Feb 2023

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, convenient, affordable.
Stayed 1 night in Feb 2023

10/10 Excellent

Verified traveller

Stayed 1 night in Feb 2023

10/10 Excellent

lindy.l

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place easy checkin-checkout-great staff

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Nov 2022

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022

10/10 Excellent

Nadia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love this hotel & restaurant!
Husband & I had a great time staying here, staff was very hospitable & kind! The hotel was conveniently located & loved the ambience of all the plants, flowers & traditional Mexican decor. The included breakfast & restaurant was truly a surprise perk, every meal we ate was amazingly delicious & made with quality ingredients. Muchos gracias to Mestizo Galleria & the staff!
Stayed 4 nights in Jul 2022

10/10 Excellent

Anette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing experience, would book with hotel again!
Stayed 8 nights in Jun 2022

10/10 Excellent

Rosa Mireya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was extremely helpful and friendly. We were very pleased with them.
Stayed 7 nights in Jun 2022
Response from Emmanuel Avila on 29 Jun 2022
Thank you Rosa! It was our pleasure!

8/10 Good

Nina

Stayed 1 night in May 2022

10/10 Excellent

Jaime

Stayed 3 nights in Mar 2022

10/10 Excellent

Bonaire

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the environment and the staff but the food was the best part!! Will stay there again
Stayed 4 nights in Jan 2022

2/10 Terrible

LUIS

Travelled with family
What we did not like about this property is first of all that they close the hotel at 10:00PM and when we arrived after this time as a family with a reservation confirmed by expedia we found the hotel closed with a chain around the door and padlocked. A cleaning person who was working in the courtyard of the hotel would not let us in even if we had our reservation and showed it to him and even then he hardly paid attention to us. After a dialogue where we were able to have the attention of the cleaning person or guard, he agreed to communicate by phone with a contact of the hotel possibly his supervisor and from two rooms that we had reserved, they gave us access to only one room and it was where we finally agreed to be given that room so we would not be left in the middle of the night without a hotel in that dark place. The next day we did not find the manager or supervisor of the hotel, only a hotel representative. I explained to him that I was requesting at least a return of my money for the extra room we paid for, what happened is that this representative made some calls and agreed to return the money through expedia which to this date expedia denied the refund just because the hotel do not answer the calls. Expedia sent me an email letting me know that they are not responsible and that they abide by the hotel rules that there would be no return of money once the reservation was made. If it helps, my recommendation is to avoid any dealings with this type of hotels.
Stayed 1 night in Feb 2022

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Cute clean little hotel.
Staff are friendly and helpful. Special thanks to Jose. The hotel shows its age but the room was clean and good size. The room was cleaned everyday. For the price, you can't go wrong. I'm a light sleeper but I did not have any issues with the noise. We were in room 6 on the main floor. Breakfast was delicious if you like authentic Mexican experience. Too bad the swimming pool was too cold that my 3yrs old daughter could not swim in. Remember to tip the staff if you are happy with the service.
Stayed 3 nights in Jan 2022

6/10 Okay

Breanne

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Upon entering our room we were met with the strong scent of Fabuloso (cleaning product), not my favorite scent, but I assumed the room was clean...everything was okay until I entered the bathroom where I found it was pretty dirty, especially the shower area where on the ledge that you’d put your razor/shampoo, whatever, was gross. The last guy’s hair left behind from shaving all over, nasty old soap all over, it was gross. Other than that, we never really interacted much with the front desk as we were there for one night. Didn’t eat the food in their restaurant, but it looked and smelled delicious. Overall, fine experience, just a shabby place with an overall vibe that could be so awesome with the gorgeous art in their walls. Bedroom was very large with 3 queen beds plus a round kitchen table with 4 chairs for eating meals/card playing. If you’re looking for a a “nice” place, keep looking. If you’re in a budget and $115 USD doesn’t sound too bad, rent the room and make them clean the shower!
Stayed 1 night in Jan 2022

10/10 Excellent

Enrico

Stayed 6 nights in Oct 2021

10/10 Excellent

Consuelo Cruz

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
They make us feel we are their family. Always great staying with them ever since.
Stayed 6 nights in Oct 2021

2/10 Terrible

Keyli, Salt Lake City

Stayed 1 night in Sep 2021

2/10 Terrible

Jeong

Travelled with family, Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The property looked like it had a good potential before but it looks like the hotel owner has lost the interest in bringing more customers. The property needs major renovation especially in their bathrooms. And More training for the front desk personnel as well. I had a high anticipation for the restaurant downstairs but I had never once seen a customer or waiter but only the cooks. So sad.
Stayed 3 nights in Aug 2021

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location it in the two cross roads where the two main roads connect. Easy public transportation. Staff was awesome
Stayed 6 nights in Jul 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Awesome!
Stayed 6 nights in Jun 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was skeptical about this place, but our entire stay was wonderful. It’s walking distance to Akki supermarket and many restaurants. The staff there was friendly and restaurant was really good. I enjoyed their free amenities such as breakfast, bikes, WiFi, fridge, and A/c. Breakfast was amazing. My spouse took advantage of free bikes. Their WiFi was pretty slow, but expect that with every hotel in Tulum. I would stay here again!
Stayed 7 nights in Jul 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, comfortable and friendly staff town hotel.
Stayed 4 nights in Jul 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What is unique are the people who work there. So kind and helpful, I appreciate them taking the time to get to know me and remember my name.
Stayed 5 nights in Jul 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was very nice and unique.
Stayed 1 night in Jun 2021
Response from Emmanuel Avila on 7 Jul 2021
Dear guest! Thank you so much for your kind words, we work really hard to give an authentic experience!

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a well priced, attractive place to stay for not a Ron of money.
Stayed 4 nights in Jun 2021
Response from Emmanuel Avila on 7 Jul 2021
Dear Guest, thank you so much for your kind words, we really apprecciate it!

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the way it was set up. The rooms all around the pool. Parking right out front
Stayed 2 nights in Jun 2021
Response from Emmanuel Avila on 29 Jun 2021
Dear Guest! Thank you so much for your kind words, we glad that you liked the hotel!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The ambience here is peaceful. The hotel is right off the main road and close to lots of great stores. We stayed here for 4 days and we’d stay here again next time we visit!
Stayed 3 nights in Jun 2021
Response from Emmanuel Avila on 29 Jun 2021
Dear guest, Thank you so much for sharing your experience! We hope to see you soon!

8/10 Good

ann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
muy buena ubicacion
muy bien ubicado, bueno precio, desayuno sabroso, check in lento, pero todos muy amables y serviciales. estuvimos en el segundo piso y la habitacion muy amplia con tv. nuestros amigos en el tercer piso, sin tv y con techo de palmas. nosotros pagamos 100 pesos mas, vale la pena
Stayed 2 nights in Jun 2021
Response from Emmanuel Avila on 29 Jun 2021
Dear Ann, Gracias por compartir tu experiencia y nos da muchos gusto que disfrutaran su estadía con nosotros. esperamos verlos pronto nuevamente