Family Villa, 3 Bedrooms, Concierge Service (Villa Vainilla, private pool) | Living area
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Reviews of Orchid House Tulum

3.5 out of 5
Orchid House Tulum
Aldea Zama, Calle Kinich Na, Tulum, QROO

Reviews

9.2

Wonderful

Rating 10 - Excellent. 100 out of 132 reviews" "
Rating 8 - Good. 17 out of 132 reviews" "
Rating 6 - Okay. 3 out of 132 reviews" "
Rating 4 - Poor. 6 out of 132 reviews" "
Rating 2 - Terrible. 6 out of 132 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Cindy, Denver

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, friendly staff, beautiful!
Stayed 4 nights in May 2024
Response from Orchid House Tulum Jungle on 16 May 2024
Hello dear guest, thank you for your opinion, it was a pleasure to have received you, we hope for your return soon, good wishes :)OHT

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique garden hotel in a rainforest setting. Rooms are very comfortable and calming. The shower was great and the outdoor area had a private bath/mini pool, which we unfortunately didn't get to use. Food in the restaurant was very good as was the service.
Stayed 1 night in May 2024
Response from Orchid House Tulum Jungle on 15 May 2024
Dear Paul,We appreciate the time you took to evaluate your stay with us.We are pleased to know that your stay was satisfactory.We are committed to providing memorable experiences and we work every day to keep improving our service for our guests.We hope that on your next visit to the city, we will have the pleasure of serving you again.

8/10 Good

Ayleen

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff that was very accommodating. Place was pretty and very clean. Area around was very safe.
Stayed 5 nights in May 2024
Response from Orchid House Tulum Jungle on 15 May 2024
Dear Ayleen,We appreciate the time you took to evaluate your stay with us.We are pleased to know that your stay was satisfactory.We are committed to providing memorable experiences and we work every day to keepimproving our service for our guests.We hope that on your next visit to the city, we will have the pleasure of serving you again.

8/10 Good

Shaneureka

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the swim up bar pool. The water was warm and it was very relax and to be in the water and have drinks and appetizers.
Stayed 6 nights in Apr 2024
Response from Orchid House Tulum Jungle on 11 May 2024
Dear Shaneureka, We appreciate the time you took to evaluate your stay with us. We are pleased to know that your stay was satisfactory. We are committed to providing memorable experiences and work daily to keep improving our service for our guests. We hope that on your next visit to the city, we will have the pleasure of serving you again.

10/10 Excellent

Erika

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel!!! Thank you to all the lovely staff ❤️❤️❤️
Stayed 5 nights in Apr 2024
Response from Orchid House Tulum Jungle on 4 May 2024
Dear Erika,We appreciate the time you took to evaluate your stay with us.We are pleased to know that your stay was satisfactory.We are committed to providing memorable experiences and work daily to keep improving our service for our guests.We hope that on your next visit to the city we will have the pleasure of serving you again.

10/10 Excellent

Mathew Alexander

Travelled with family, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Perfect! The staff was friendly and made us feel very welcome. Will definitely stay again!
Stayed 6 nights in Apr 2024
Response from Orchid House Tulum Jungle on 25 Apr 2024
Thank you very much for your kind opinion, it will be a pleasure to welcome you again :)

10/10 Excellent

Yoko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The environment was so peaceful and perfect. I enjoyed every moment.
Stayed 1 night in Apr 2024
Response from Orchid House Tulum Jungle on 10 Apr 2024
Dear Yoko,We appreciate the time you took to evaluate your stay with us.We are pleased to know that your stay was satisfactory.We will be happy to welcome you back!

10/10 Excellent

Dominyka

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful jungle home- clean, amazing staff and delicious food. Would stay again!
Stayed 3 nights in Mar 2024
Response from Orchid House Tulum Jungle on 3 Apr 2024
Hello Dear :)We appreciate the time you took to evaluate your stay with us.We are pleased to know that your stay was satisfactory.We are committed to providing memorable experiences and we work every day to keepimproving our service for our guests.We hope that on your next visit to the city we will have the pleasure of serving you again.

4/10 Poor

Peter

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
This was meant to be a birthday treat but certainly didn’t feel like it due to how inattentive the concierge was or how poor the amenities were for a “5 star hotel” (seems like a self appointed rating if I’m honest). We arrived to two large mosquitos in the room which we had to hunt down, and a dirty tub which we paid extra for and never got to use in the end. We didn’t notice how dirty the tub was until we tried to use it, so when we asked to get cleaned in a specific time, they failed to send someone whilst we were offsite so we could take advantage of it when we arrived back. (We couldn’t empty it ourselves and relied on the hotel staff to do it for us) Whilst cleaning the tub, it didn’t have a simple drain but required the use of a noisy pump to remove the water which inevitably broke & tripped the electricity of the entire hotel breaking the AC in the room… by this point we gave up waiting and had left to go to the beach as we were wasting our time with in this hotel that is in need of some serious refinement to get anywhere near 5 stars. When I highlighted this at check out, the hostess was largely unsympathetic and only interested in taking payment for the small elements of the mini bar we used (the coffee pods which every other hotel give for free were chargeable by the way!). And if she really wanted to make up for our less than favourable experience, could have comped the beer, single chocolate and two coffee pods that we used as a way to make it up to us.
Stayed 2 nights in Mar 2024
Response from Orchid House Tulum Jungle on 3 Apr 2024
Hello We appreciate the time you took to evaluate your stay with us.We deeply regret the negative experience you had during your stay and we are analyzingeach of the points commented in order to improve.We are working every day with our team members in order to achieve unique and favorableexperiences for each and every guest that stays with us.We regret the specific points that you mention to us such as the issue of the bathtub, I will share your opinion with the corresponding people to follow up on your observations and we hope that you will give us a new opportunity, we send you cordial greetings :)

10/10 Excellent

sintia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Orchid House Tulum Jungle on 2 Apr 2024
Dear Sintia, We appreciate the time you took to evaluate your stay with us.We are pleased to know that your stay was satisfactory.We hope that on your next visit to the city, we will have the pleasure of serving you again.

10/10 Excellent

kelsey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We will be back!
Stayed 4 nights in Mar 2024
Response from Orchid House on 28 Mar 2024
Thank you, it will be a pleasure to welcome you again :)

8/10 Good

JASMINE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Orchid House Tulum Jungle on 2 Apr 2024
Dear Jasmine, We appreciate the time you took to evaluate your stay with us.We are pleased to know that your stay was satisfactory.

8/10 Good

Paula

Travelled with partner
Liked: Staff & service, amenities
We had a fantastic time at the Orchid Jungle. It's a stunning and unique hotel that we really enjoyed. However we were a little disappointed with the quality of the room, old taps and sinks and shower, the room felt a little tired. It was clean though just needs a little bit of updating! The price was fair! It's located in the new area of Tulum, which is very safe but at the time that we were there the area was under construction and a little hard to navigate (no street lights etc) and incredibly expensive restaurants. We'd recommend to go to the downtown area for food. What was amazing though was that you get free access to the Orchid Beach House which was stunning! Overall a solid four stars, we would come back!!! Thank you for a wonderful time. The staff is also very sweet and helpful.
Stayed 5 nights in Jan 2024
Response from Orchid House Tulum Jungle on 19 Mar 2024
Dear Paula,We appreciate the time you took to evaluate your stay with us.

6/10 Okay

Charles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel and rooms, loved the overall atmosphere and visually very impressive. Information received from staff was limited and missing key information which was a shame. Food and drinks quite overpriced and location requires a bike/ car/ use of taxis.
Stayed 4 nights in Feb 2024
Response from Orchid House Tulum Jungle on 19 Mar 2024
Dear Charles,We appreciate the time you took to evaluate your stay with us.We are working every day with our team members to achieve unique and favorable experiences for every guest who stays with us.

10/10 Excellent

Aditi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is in Zama - away from the Hotel Zone hustle, but only a few minutes drive which makes it a good choice. The restaurant of this property is one of the best restaurants in the entire Mexico. Even if you're not staying overnight, do stop by and have a meal.
Stayed 2 nights in Feb 2024
Response from Orchid House Tulum Jungle on 28 Feb 2024
Dear Aditi, We appreciate the time you took to evaluate your stay with us.We are pleased to know that your stay was satisfactory.We are committed to providing memorable experiences and we work every day to keep improving our service for our guests.We hope that on your next visit to the city, we will have the pleasure of serving you again.

10/10 Excellent

LORENA, San Diego

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service has no comparison to other places we’ve been at. Employees seem to love the jobs. We got a room that looks like the gut of a whale. Unbelievable!!!!! The DESING of the place and food are just WOW!!!
Stayed 1 night in Feb 2024
Response from Orchid House Tulum Jungle on 19 Feb 2024
Dear Lorena,Thank you very much for your kind words.We appreciate the time you took to evaluate your stay with us.We are pleased to know that your stay was satisfactory.We are committed to providing memorable experiences and we work every day to keepimproving our service for our guests.We hope that on your next visit to the city, we will have the pleasure of serving you again.

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Feb 2024
Response from Orchid House Tulum Jungle on 19 Feb 2024
Dear Kevin,We appreciate the time you took to evaluate your stay with us.We are pleased to know that your stay was satisfactory.We hope that on your next visit to the city, we will have the pleasure of serving you again.

10/10 Excellent

Yuliya

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was a great choice for the price. Quiet, beautiful, and clean. It’s a bit far from downtown and the beach, so you’ll have to get a cab. The hotel restaurant was fantastic - the food was delicious and the staff was super nice. Will be happy to come back!
Stayed 3 nights in Feb 2024
Response from Orchid House Tulum Jungle on 19 Feb 2024
Dear Yuliya, We appreciate the time you took to evaluate your stay with us.We are pleased to know that your stay was satisfactory.We are committed to providing memorable experiences and we work every day to keepimproving our service for our guests.We hope that on your next visit to the city, we will have the pleasure of serving you again.

10/10 Excellent

David

Stayed 1 night in Feb 2024
Response from Orchid House Tulum Jungle on 28 Feb 2024
Estimado David,Agradecemos el tiempo que tomó para poder evaluar su estadía con nosotros.Nos sentimos complacidos al saber que tu estadía fue satisfactoria.Estamos comprometidos en brindar experiencias memorables y trabajamos día con día paraseguir mejorando nuestro servicio a favor de nuestros huéspedesEsperamos que en tu próxima visita a la ciudad tengamos el gusto de poder servirte denuevo.

10/10 Excellent

Deborah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous boutique hotel! Very quiet and romantic setting. Staff was friendly and helpful during our stay. Rooms were very clean and well maintained. Our water did go out once, but besides that we had running hot water the rest of our trip. Drinks were amazing as well (shoutout to Antonio for being our favorite bartender in Tulum)!
Stayed 3 nights in Feb 2024
Response from Orchid House Jungle Tulum on 8 Feb 2024
Dear Deborah,We appreciate the time you took to evaluate your stay with us.We are pleased to know that your stay was satisfactory.We are committed to providing memorable experiences and we work every day to keepimproving our service for our guests.We hope that on your next visit to the city we will have the pleasure of serving you again.

8/10 Good

Colin George

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very nice, didn’t receive the VIP upgrades
Stayed 10 nights in Jan 2024
Response from Orchid House Tulum Jungle on 28 Feb 2024
Dear George, We appreciate the time you took to evaluate your stay with us.We are pleased to know that your stay was satisfactory.We are committed to providing memorable experiences and we work every day to keepimproving our service for our guests.

8/10 Good

Marguerite

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Staff was fantastic! Rooms are great! Very comfortable beds, nice big shower. Overall the stay was great. I would recommend getting a scooter to rent if you’re staying here. Bikes tires were flat and they had a scooter to rent but only one helmet after they already told us that we could rent two bikes no problem. We still had an excellent stay here and would most definitely return if given the chance.
Stayed 2 nights in Jan 2024
Response from Orchid House Tulum Jungle on 16 Feb 2024
Dear Margarite,We appreciate the time you took to evaluate your stay with us.We are pleased to know that your stay was satisfactory.We are committed to providing memorable experiences and we work every day to keepimproving our service for our guests.We hope that on your next visit to the city, we will have the pleasure of serving you again.

10/10 Excellent

Theresa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing! I can’t even say anything bad about this place. I definitely recommend and will come back!
Stayed 3 nights in Jan 2024
Response from Orchid House Tulum Jungle on 16 Feb 2024
Dear Theresa,We appreciate the time you took to evaluate your stay with us.We are pleased to know that your stay was satisfactory.We are committed to providing memorable experiences and we work every day to keepimproving our service for our guests.We hope that on your next visit to the city, we will have the pleasure of serving you again.

8/10 Good

chris

Liked: Cleanliness, staff & service, property conditions & facilities
Loved everything except the $extras! two drinks from the bar(two for ones!), two water bottles, and the coffee cost us almost $100 bucks US. It's the little things, you were afraid to use the shampoo because you might be charged.We set everything aside in the room that they could have added and didn't use it! a general store around the corner saved us many bucks!
Stayed 5 nights in Jan 2024
Response from Orchid House Tulum Jungle on 28 Feb 2024
Dear Chris,We appreciate the time you took to evaluate your stay with us.We are committed to providing memorable experiences and we work every day to keepimproving our service for our guests.

10/10 Excellent

Gabriela

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel great service and staff. Also great location
Stayed 1 night in Jan 2024
Response from Orchid House Tulum Jungle on 28 Feb 2024
Dear Gabriela,We appreciate the time you took to evaluate your stay with us.We are pleased to know that your stay was satisfactory.We are committed to providing memorable experiences and we work every day to keepimproving our service for our guests.We hope that on your next visit to the city, we will have the pleasure of serving you again.

10/10 Excellent

Gerardo De, Flower Mound

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Orchid House Jungle Tulum on 16 Feb 2024
Estimado Gerardo, Agradecemos el tiempo que tomó para poder evaluar su estadía con nosotros.Nos sentimos complacidos al saber que tu estadía fue satisfactoria.Esperamos que en tu próxima visita a la ciudad tengamos el gusto de poder servirte denuevo.

10/10 Excellent

Alexandra

Stayed 5 nights in Jan 2024
Response from Orchid House Jungle Tulum on 16 Feb 2024
Dear Alexandra,We appreciate the time you took to evaluate your stay with us.We are pleased to know that your stay was satisfactory.We hope that on your next visit to the city, we will have the pleasure of serving you again.

8/10 Good

Luis-Justin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Orchid House Jungle Tulum on 16 Feb 2024
Dear Luis,We appreciate the time you took to evaluate your stay with us.We are pleased to know that your stay was satisfactory.We hope that on your next visit to the city, we will have the pleasure of serving you again.

10/10 Excellent

Junie

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Really nice and quiet place to stay. I enjoyed it
Stayed 6 nights in Dec 2023
Response from Orchid House Jungle Tulum on 16 Feb 2024
Dear Junie,We appreciate the time you took to evaluate your stay with us.We are pleased to know that your stay was satisfactory.We are committed to providing memorable experiences and we work every day to keepimproving our service for our guests.We hope that on your next visit to the city, we will have the pleasure of serving you again.

10/10 Excellent

Mioshus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the property, it was clean and very beautiful. We stayed in the room that was
Stayed 3 nights in Dec 2023
Response from Orchid House Jungle Tulum on 16 Feb 2024
Dear (guest)We appreciate the time you took to evaluate your stay with us.We are pleased to know that your stay was satisfactory.We are committed to providing memorable experiences and we work every day to keepimproving our service for our guests.We hope that on your next visit to the city, we will have the pleasure of serving you again.

8/10 Good

nazila

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was so beautiful and clean! The staff was so nice and helpful and my family and I had a wonderful time at the hotel! I recommend this unique hotel👌
Stayed 4 nights in Dec 2023
Response from Orchid House Jungle Tulum on 28 Dec 2023
Dear Nazila,Thank you for your kind words,We appreciate the time you took to evaluate your stay with us.We are pleased to know that your stay was satisfactory.We are committed to providing memorable experiences and we work every day to keepimproving our service for our guests.We hope that on your next visit to the city, we will have the pleasure of serving you again.Kind regards.

10/10 Excellent

Michael

Stayed 1 night in Dec 2023
Response from Orchid House Jungle Tulum on 16 Feb 2024
Dear Michael,We appreciate the time you took to evaluate your stay with us.We hope that on your next visit to the city, we will have the pleasure of serving you again.

10/10 Excellent

DANIEL

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and peaceful hotel. Excellent food options and friendly service. Will definitely come back and recommend to friends.
Stayed 3 nights in Nov 2023
Response from Orchid House Jungle Tulum on 30 Nov 2023
Dear Daniel, We appreciate the time you took to evaluate your stay with us.We are pleased to know that your stay was satisfactory.We are committed to providing memorable experiences and we work every day to keepimproving our service for our guests.We hope that on your next visit to the city we will have the pleasure of serving you again.

10/10 Excellent

Ashley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay! Made my bf’s birthday the best experience!
Stayed 5 nights in Sep 2023
Response from Orchid House Tulum on 7 Oct 2023
Dear Ashley. We appreciate the time you took to evaluate your stay with us. We are pleased to know that your stay was satisfactory. We are committed to providing memorable experiences and we work every day to keep improving our service for our guests. We hope that on your next visit to the city, we will have the pleasure of serving you again.

10/10 Excellent

Jeanette Mildred

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful property. Loved all the plants. Very clean and friendly staff.
Stayed 2 nights in Sep 2023
Response from Orchid House Tulum on 18 Sept 2023
Dear Jeanette,We appreciate the time you took to evaluate your stay with us.We are pleased to know that your stay was satisfactory.We are committed to providing memorable experiences and we work every day to keepimproving our service for our guests.We hope that on your next visit to the city we will have the pleasure of serving you again.

10/10 Excellent

Lucia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Aug 2023
Response from Orchid House Tulum on 22 Sept 2023
Estimada Lucia,Agradecemos el tiempo que tomó para poder evaluar su estadía con nosotros.Nos sentimos complacidos al saber que tu estadía fue satisfactoria.Estamos comprometidos en brindar experiencias memorables y trabajamos día con día paraseguir mejorando nuestro servicio a favor de nuestros huéspedesEsperamos que en tu próxima visita a la ciudad tengamos el gusto de poder servirte denuevo

8/10 Good

Justin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property, staff were great and helpful, and the food was delicious!
Stayed 5 nights in Jul 2023
Response from Orchid House Tulum on 13 Jul 2023
Dear Justin,Thank you very much for your comment, it is our pleasure to offer the best possible service to our guests and we are pleased that this commitment was reflected in your visit.We hope to see you soon again at Orchid House.Regards,

10/10 Excellent

Quenisha Davis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at the Orchid House was top notch. The Swim up bar and restaurant are a 5-star experience. The property is absolutely stunning. The concierge service was responsive and helpful. You can’t go wrong staying at this location.
Stayed 4 nights in May 2023
Response from Orchid House Tulum on 9 May 2023
Dear Quenisha,Thank you for your invaluable comment, we are very happy that you had a wonderful experience and that you liked our property, especially the Mexican food :)We hope to see you again soon at Orchid House.Warmly,

10/10 Excellent

Marissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, beautiful property, and nice staff. Highly recommend!
Response from Orchid House Tulum on 9 May 2023
Dear Marissa,Thank you very much for your kind comments, It means a lot to us to know that you appreciate our work to make your experience unforgettable. We hope you come back soon to Orchid House.

10/10 Excellent

anuradha

Stayed 3 nights in Apr 2023
Response from Orchid House Tulum on 9 May 2023
Dear Anuradha,Thank you very much for the review. We're at your service any time your need. We hope to see you soon at Orchid House again.Warmly,

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very nice. This property is peaceful with lots of nature around. Would stay here again for sure.
Stayed 4 nights in Apr 2023
Response from Orchid House Tulum on 9 May 2023
Dear Juan, Thank you for sharing your positive review of our service. Comments like yours are valuable to members of our team and motivate us to continue providing excellent service.Regards,

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very relaxing environment. Felt like it was raining every day when I woke up because of the waterfall in the downstairs pool. Very friendly staff. Close to all we needed.
Stayed 4 nights in Mar 2023
Response from Orchid House Tulum on 9 May 2023
Dear William,Thank you for your kind comment, we are delighted that you enjoyed your stay with us.It is our pleasure to offer the best service to our guests. We hope to see you soon again.Regards

10/10 Excellent

Andrea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The experience of stepping into the hotel was like walking into a jungle, but with all of the comforts of home. Every space was thoughtfully crafted, the staff were very kind and helpful, and our stay was perfectly relaxing.
Stayed 2 nights in Feb 2023

8/10 Good

Johnny

Travelled with partner
Liked: Staff & service, amenities
Cute boutique hotel. Suite was beautiful. Hotel could use newer sheets. Stain on them. Even when they swapped them every day, still had different stain. Smelled clean. Maids even folded and organized our things one day. Extra bed comforters was rip/torn. Water wasn’t really hot. Toilet wasn’t flushing properly. Unfortunately for us they was doing construction right above us during our stay. They was fixing roof top eating. Food was ok. Massages were good. Staff was extremely nice and helpful. Little confusing driving in and out. Wrong turn and you hit dirt roads. Amazing Japanese restaurant .3 miles away walking distance. many eating area close by. Downtown Main Street was close. Close to beach. Would recommend. Overall decent for price we paid. Few Better spots close by. More expensive. Suite worth upgrade
Stayed 3 nights in Dec 2022

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2022

10/10 Excellent

Silvio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel very clean and the people there were real helpful never had any issues will definitely use again amazing experience
Stayed 3 nights in Dec 2022

4/10 Poor

Walter Roman

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
I booked 1 room at Orchid beach house and a different room by accident at orchid house. The property managers were not willing to work with my family and I to have both rooms in one place and the rooms are not refundable. Rooms were a bit small. Staff was nice. No breakfast included and food was overpriced.
Stayed 4 nights in Sep 2022

10/10 Excellent

Ana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best place in Tulum
Stayed 6 nights in Sep 2022
Response from Orchid House Tulum on 13 Oct 2022
Thank you very much for your comments, we are glad to know that your stay at the hotel was good. Best regards.

10/10 Excellent

Paola

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel, perfectly located. The staff were all very nice and friendly. The food was delicious.
Stayed 4 nights in Sep 2022
Response from Orchid House Tulum on 29 Sept 2022
Thank you very much for your comments, we are glad to know that your stay at the hotel was good. Best regards.

10/10 Excellent

Diana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is so unique it’s like you’re in a rainforest. I appreciate all the staff they’ve been very helpful to us all throughout our stay.
Stayed 4 nights in Sep 2022
Response from Orchid House Tulum on 29 Sept 2022
Thank you very much for your comments, we are glad to know that your stay at the hotel was good. Best regards.