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Reviews of Our Habitas Tulum

4 out of 5
Our Habitas Tulum
Carretera Tulum-Bocapaila Km. 4.0, Tulum, QROO

Reviews

9.2

Wonderful

Rating 10 - Excellent. 198 out of 270 reviews" "
Rating 8 - Good. 38 out of 270 reviews" "
Rating 6 - Okay. 18 out of 270 reviews" "
Rating 4 - Poor. 4 out of 270 reviews" "
Rating 2 - Terrible. 12 out of 270 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Urja

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very welcoming staff. They remember your names and personally attend to your needs. You have everything you will need in the rooms. We stayed in the jungle room and it’s so peaceful. You can hear people talking outside but that’s the experience. Cannot expect to stay in a eco friendly hotel and expect everything modern. It’s a beautiful change from the daily hustle. Restaurant has high quality food. Limited vegetarian options if you are planning to stay for more than 2-3 days. Beach is small but private. Recommend this place without any hesitation.
Stayed 3 nights in Apr 2024
Response from Management on 24 Apr 2024
Dear Urja, Thank you for joining our family and taking the time to share your feedback with us. We sincerely appreciate your support and consideration. It was a pleasure to host you, and we’re looking forward to creating new memories with you soon. With love, Our Habitas

10/10 Excellent

Kenneth

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Unique property. Great restaurant. Great staff. Great brand.
Stayed 2 nights in Apr 2024
Response from Management on 23 Apr 2024
Dear Kenneth, Thank you for joining our family and taking the time to share your feedback with us. We sincerely appreciate your support and consideration. It was a pleasure to host you, and we’re looking forward to creating new memories with you soon. With love, Our Habitas

10/10 Excellent

Ingrid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a wonderful hotel, the staff is extremely nice. It’s the perfect haven of peace in Tulum, far away from the party zone. Their breakfast is out of this world! We can’t wait to go back.
Stayed 5 nights in Apr 2024
Response from Management on 10 Apr 2024
Dear Ingrid, Thank you for joining our family and taking the time to share your feedback with us. We sincerely appreciate your support and consideration. We also love the breakfast.It was a pleasure to host you, and we’re looking forward to creating new memories with you soon. With love, Our Habitas

10/10 Excellent

Mar Y Sol, Cupertino

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is ecological respecting the landscape, beautiful private beach and the staff is 10/10.
Stayed 4 nights in Mar 2024
Response from Management on 3 Apr 2024
Dear Mar y Sol, Thank you for sharing your experience with us! We’re thrilled to know that you enjoyed everything about your stay. We are also big fans of the beach. We’ll let all our staff know that you greatly enjoyed their attention to detail. We hope you join us again soon and look forward to creating new memories with you. With love, Our Habitas

10/10 Excellent

Breena

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Habitas Tulum is a beautiful eco resort on the beach in the jungle, with beautiful grounds and wonderful food
Stayed 1 night in Mar 2024
Response from Management on 3 Apr 2024
Dear Breena, Thank you for joining our family and taking the time to share your feedback with us. We sincerely appreciate your support and consideration. It was a pleasure to host you, and we’re looking forward to creating new memories with you soon. With love, Our Habitas

10/10 Excellent

Sara

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wow wow wow! If you’re looking for a tranquil, stunning, special place to stay - this is it. The staff is incredible. Hanibal and Stephany were warm, accommodating and informative. Jorge from the restaurant was especially helpful and kind. We absolutely adored Our Habitas.
Stayed 1 night in Mar 2024
Response from Management on 21 Mar 2024
Dear Sara, Thank you for taking a moment to share your experience with us. We also love Stephany and Anibal. We’ll be sure to pass along your kind comments to the rest of our team and look forward to welcoming you back soon!With love,Our Habitas

10/10 Excellent

Bruce

Stayed 6 nights in Feb 2024
Response from Management on 3 Apr 2024
Dear Bruce, Thank you for joining our family and taking the time to share your feedback with us. It was a pleasure to host you, and we’re looking forward to creating new memories with you soon. With love, Our Habitas

6/10 Okay

Maxim

Stayed 4 nights in Feb 2024
Response from Management on 20 Mar 2024
Dear Maxim, At Habitas, we believe in creating a community of like-minded individuals who share the same values. We always want our guests to feel like family and have shared your comments with the appropriate parties to ensure your next experience is nothing short of inspiring. If you would like to send us any additional feedback, please contact our General Manager at mario.velazquez@ourhabitas.com Thank you again, and we look forward to hosting you again soon. With love,Our Habitas

10/10 Excellent

Keith

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet and gorgeous. Thoughtful programming daily for guests.
Stayed 3 nights in Jan 2024
Response from Management on 3 Feb 2024
Dear Keith, Thank you for taking a moment to share your experience with us. We also love the tranquility [and we are so glad to hear you enjoyed it. We’ll be sure to pass along your kind comments to the rest of our team and look forward to welcoming you back soon!With love,Our Habitas

10/10 Excellent

Bradley

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Management on 19 Jan 2024
Dear Bradley, Thank you for joining our family and taking the time to share your feedback with us. We sincerely appreciate your support and consideration. It was a pleasure to host you, and we’re looking forward to creating new memories with you soon. With love, Our Habitas

4/10 Poor

Joseph

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
We were disappointed with our stay, especially at the price point! SERVICE was mediocre, they don’t return, phone calls, or communication. Accommodations were not so clean. Tent had mold. No beach towels usually. The chair broke in the balcony, and my partner, fell back on the chair and hit her head badly. Good was just ok. Overall disappointed.
Stayed 4 nights in Dec 2023
Response from Management on 11 Jan 2024
Dear Joseph, We are deeply sorry to hear about your experience with us and sincerely appreciate you taking the time to send your feedback. Please know that we take these comments very seriously. We understand your frustration and are actively working with our team to ensure this does not happen again. Our home was created with the intention of offering safe spaces for our community, and we will continue to work tirelessly to improve.It would be our pleasure to host you again soon for a very different experience with us, and we hope you allow us to show you what makes our home truly special. With love,Our Habitas

10/10 Excellent

borzoo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A super calm and well designed resort. The absolute best glamping place in tulum. Rooms are spacious beds are super comfortable. All rooms have indoor sink and mirror with out door shower and toilets. The pool the sun beds are super nice. Best rooms in the property are the 5 ocean front tents that are absolutely gorgeous. Two downsides to the property are 1. it is a little far from the tulum beach and it does not have a sandy beach 2.about 15-20 min without traffic away from the tulum strip. They have bikes that you can check out from the reception and use. The staff are extremely nice and helpful in every way. Loved our stay was very soothing.
Response from Our Habitas on 11 Jan 2024
Dear Borzoo, Thank you for sharing your experience with us! We’re thrilled to know that you enjoyed everything about your stay. We are also big fans of the outside shower. We’ll let all family staff know that you greatly enjoyed their attention to detail. We hope you join us again soon and look forward to creating new memories with you. With love, Our Habitas

10/10 Excellent

Nhi

Liked: Cleanliness, staff & service, amenities
Fabulous!
Stayed 2 nights in Oct 2023
Response from Habitas on 19 Oct 2023
Dear Nhi,Thank you for joining our family and taking the time to share your feedback with us. We sincerely appreciate your support and consideration. It was a pleasure to host you, and we’re looking forward to creating new memories with you soon. With love, Habitas

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, property conditions & facilities
Such a vibe
Stayed 3 nights in Oct 2023
Response from David Saadia on 16 Oct 2023
Dear Veronica,Thank you for joining our family and taking the time to share your feedback with us. We sincerely appreciate your support and consideration. It was a pleasure to host you, and we’re looking forward to creating new memories with you soon. With love, Habitas

2/10 Terrible

Ashley

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from David on 13 Oct 2023
Dear Ashley,We are deeply sorry to hear about your experience with us and sincerely appreciate you taking the time to send your feedback. Please know that we take these comments very seriously. We understand your frustration and are actively working with our team to ensure this does not happen again. Our home was created with the intention of offering safe spaces for our community, and we will continue to work tirelessly to improve.It would be our pleasure to host you again soon for a very different experience with us, and we hope you allow us to show you what makes our home truly special. With love,Habitas

2/10 Terrible

Benn

Stayed 2 nights in Sep 2023
Response from David on 13 Oct 2023
Dear Benn,We are deeply sorry to hear about your experience with us and sincerely appreciate you taking the time to send your feedback. Please know that we take these comments very seriously. We understand your frustration and are actively working with our team to ensure this does not happen again. Our home was created with the intention of offering safe spaces for our community, and we will continue to work tirelessly to improve.It would be our pleasure to host you again soon for a very different experience with us, and we hope you allow us to show you what makes our home truly special. With love,Habitas

10/10 Excellent

Britney

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very tranquil and serene property. We loved the concept.
Stayed 2 nights in Sep 2023
Response from Habitas on 18 Sept 2023
Dear Britney,Thank you for joining our family and taking the time to share your feedback with us. We sincerely appreciate your support and consideration. It was a pleasure to host you, and we’re looking forward to creating new memories with you soon. With love, Habitas

10/10 Excellent

kamil

Stayed 5 nights in Aug 2023
Response from Habitas on 18 Sept 2023
We appreciate your review! #liveinspired

10/10 Excellent

Xiaowei

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Staff is professional and welcoming! I love the glamping concept. Yoga instructor is nice and knowledgeable! Everything is so nice. We will stay again!
Stayed 3 nights in Aug 2023
Response from Habitas on 28 Aug 2023
Dear Xiaowei,Thank you for joining our family and taking the time to share your feedback with us. We sincerely appreciate your support and consideration. It was a pleasure to host you, and we’re looking forward to creating new memories with you soon. With love, Habitas

10/10 Excellent

Elodie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property with the best staff. Special thanks to Julio, Paola, Mariana and Jessica to make my experience unforgettable!
Stayed 5 nights in Aug 2023
Response from Habitas on 14 Aug 2023
Dear Elodie,Thank you for taking a moment to share your experience with us. We also love Julio, Paola, Mariana and Jessica and are so glad to hear you enjoyed your overall stay at our beautiful home. We’ll be sure to pass along your kind comments to the rest of our team and look forward to welcoming you back soon!With love,Habitas

10/10 Excellent

Leora

Stayed 4 nights in Jul 2023
Response from Habitas on 28 Aug 2023
We appreciate your review! #liveinspired

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A wonderful glamping experience! The space was clean, the staff are friendly and very professional. The outdoor showers are a fun experience in the jungle. Lots of privacy. The spaces were beautifully decorated and the copal really does keep the bugs away! The food at Habitas was wonderful. Eating breakfast right on the beach is so relaxing! Would absolutely recommend this place to anyone that is looking for an immersive experience in nature.
Stayed 3 nights in Jul 2023
Response from Habitas on 10 Jul 2023
Dear John,Thank you for joining our family and taking the time to share your feedback with us. We sincerely appreciate your support and consideration. It was a pleasure to host you, and we’re looking forward to creating new memories with you soon. With love, Habitas

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Unique experience with the meandering paths, open air restaurant and outdoor private showers. Great food, pleasant staff, wonderful teachers and varied activities that speak to the wellness experience i was hoping for. Highly recommend!
Stayed 6 nights in Jun 2023
Response from Habitas on 16 Jun 2023
Dear Stephanie,Thank you for joining our family and taking the time to share your feedback with us. We sincerely appreciate your support and consideration. It was a pleasure to host you, and we’re looking forward to creating new memories with you soon. With love, Habitas

10/10 Excellent

Zack

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Exceptional, unique and extraordinary.
Stayed 4 nights in Jun 2023
Response from Habitas on 15 Jun 2023
Dear Zack,Thank you for joining our family and taking the time to share your feedback with us. We sincerely appreciate your support and consideration. It was a pleasure to host you, and we’re looking forward to creating new memories with you soon. With love, Habitas

10/10 Excellent

Zack

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Habitas Tulum is an exceptional property with a unique character. Nestled in the jungle, the eco-resort blends luxury seamlessly into the natural environment in an extraordinarily picturesque location. It has a unique and extraordinary energy. When you couple the energy of the natural location itself, Habitas’s seamless development within it and the nutritious cuisine (all locally sourced produce), it’s very revitalising and makes for a relaxing stay. It is quiet, picturesque and therapeutic. I was initially booked for 4 nights, and I loved Tulum so much I added another 3 nights at Habitas. Habitas has done an excellent job, as they always do, having stayed in Habitas Al Ula previously - unique hotels of absolute quality. The only constructive point I will note (as this is not for everyone) is that this is truly an eco-resort. The rooms are temperature controlled and very comfortable / luxurious but the shower and toilet (in the Jungle rooms, at least) is in the back. While this is aesthetic and actually quite relaxing (cool vibes) it may be uncomfortable for some people who are a bit sensitive to the outdoors (insects and the like). Further, the rooms are effectively heavy duty canopy tented and, as such, when there is a lot of noise you would be able to hear it (generally, there isn’t). This cuts both ways as it immerses you in the environment while keeping you comfortable but equally, you can hear outside of there is say some works being done in the morning.
Stayed 3 nights in Jun 2023
Response from Habitas on 15 Jun 2023
Dear Jack,Thank you for taking a moment to share your experience with us. We are so glad to hear you enjoyed your overall experience at our beautiful home in the jungle. We’ll be sure to pass along your kind comments to the rest of our team and look forward to welcoming you back soon!With love,Habitas

10/10 Excellent

Allan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023
Response from Habitas on 19 Apr 2023
We appreciate your review! #liveinspired

10/10 Excellent

Andrew

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Relaxing chill vibe
Stayed 4 nights in Mar 2023
Response from Habitas on 5 Apr 2023
We appreciate your review! #liveinspired

10/10 Excellent

Isaac, Los Angeles

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
If you are looking for quiet and relaxation, this is your spot. Directed purely for wellness and luxury. One of my favorite hotels!
Stayed 5 nights in Mar 2023
Response from Habitas on 27 Mar 2023
Dear Isaac,Thank you for joining our family and taking the time to share your feedback with us. We sincerely appreciate your support and consideration. It was a pleasure to host you, and we’re looking forward to creating new memories with you soon. With love, Habitas

6/10 Okay

CHAIM

Travelled with group
Disliked: Staff & service, property conditions & facilities, room comfort
wouldn't go back there
the pool was cold. the beach is one of the worst in Mexico (uncle) the AC in our room was dripping
Stayed 3 nights in Feb 2023
Response from Habitas on 8 Mar 2023
Dear Chaim,Thank you for sharing your feedback with us, and please accept our sincerest apology for your experience with us. We strive to offer our guests the highest level of service and are disappointed that this was not the case during your stay. We are working with our various departments to implement additional measures moving forward. Your feedback is important to us, and we value your honesty as we continue to grow and evolve. During your next visit, we hope to offer you a memorable and inspiring experience.With love,Habitas

8/10 Good

Lillian

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely concept of hotel.
I didn’t realize I had booked the same brand of hotel twice in one trip. I also stayed in their Bacalar location - sorry for Tulum Bacalar was far superior experience. The problem is that the property is much smaller. The rooms and walk ways are too close apart. I was woken a couple times during the night. Front desk allowed me to check out late to rest (make up for bad night). I really appreciated this service and somewhat made up for bad experience. I would definitely stay at another Habitas property in the future.
Stayed 1 night in Feb 2023
Response from Habitas on 27 Feb 2023
Dear Lillian,Thank you for sharing your feedback with us, and please accept our sincerest apology for your experience with us. We strive to offer our guests the highest level of service and are disappointed that this was not the case during your stay. We are working with our various departments to implement additional measures moving forward. Your feedback is important to us, and we value your honesty as we continue to grow and evolve. During your next visit, we hope to offer you a memorable and inspiring experience.With love,Habitas

10/10 Excellent

Merve

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pretty and well taken care of
Stayed 4 nights in Feb 2023
Response from Habitas on 23 Feb 2023
Dear Merve,Thank you for joining our family and taking the time to share your feedback with us. We sincerely appreciate your support and consideration. It was a pleasure to host you, and we’re looking forward to creating new memories with you soon. With love, Habitas

8/10 Good

Sara

Liked: Cleanliness, staff & service
Property and staff was amazing. Heads up that the room I booked was a
Stayed 4 nights in Feb 2023
Response from Habitas on 21 Feb 2023
We appreciate your review! #liveinspired

10/10 Excellent

Zanarini

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Eco-Friendly Luxury Stay with Top Notch Food!
What to say about Habitas?If you are looking for an eco-friendly stay in the middle of the nature with a bohemian touch though a five star service then this is the place to be. Best position in Zona Hotelera far away from the party zone and less attractive part, luxury though eco-friendly rooms and most of all, we have been to the top restaurants of Zona Hotelera but still Moro At Habitas has been the best restaurant in all Tulum. The only negative aspect, if I can find one is that the beach is very small and has not the colors of Playa Paraiso but the weather was not always good so in other period of the years might be much better. Thanks Habitas and staff for a wonderful stay. Obrigada!!!
Stayed 8 nights in Jan 2023
Response from Habitas on 1 Feb 2023
Dear Zanarini,Thank you for joining our family and taking the time to share your feedback with us. We sincerely appreciate your support and consideration. It was a pleasure to host you, and we’re looking forward to creating new memories with you soon. With love, Habitas

6/10 Okay

Fabian

Travelled with group
Stayed 5 nights in Jan 2023
Response from Habitas on 2 Feb 2023
Dear Fabian,Thank you for joining our family and taking the time to share your feedback with us. We sincerely appreciate your support and consideration. It was a pleasure to host you, and we’re looking forward to creating new memories with you soon. With love, Habitas

10/10 Excellent

Ana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful property, great people. Lived a new experience here. Highly recommend.
Response from Habitas on 21 Jan 2023
Dear Ana,Thank you for joining our family and taking the time to share your feedback with us. We sincerely appreciate your support and consideration. It was a pleasure to host you, and we’re looking forward to creating new memories with you soon. With love, Habitas

8/10 Good

Kenneth

Response from Habitas on 8 Mar 2023
We appreciate your review! #liveinspired

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

6/10 Okay

Mirna

Stayed at both Nomade and Casa malca was looking forward for Habitas however its a hotel for isolation. If youre trying to have fun its not the place to be. If you are trying to isolate Nomade is better and cheaper option with newer services and better beach views. Habitas is oldest, we had the room with pool, pool cleanliness average. Their restaurant is different but nice
Response from Habitas on 21 Dec 2022
Dear Mirna,Thank you for taking a moment to share your feedback with us, and please accept our sincerest apology for your experience with us. We strive to offer our guests the highest level of service and are disappointed to know that this was not the case during your stay. We are working with our various departments to implement additional measures moving forward. Without your feedback, we would not be able to address this issue and value your honesty as we continue to grow. We hope to offer you a very different experience during your next visit. With love,Habitas

2/10 Terrible

Nidia

10/10 Excellent

Ariana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing! We are literally in love with Habitas Tulum, can’t wait to be back! The room, the staff, the amenities, Moro the restaurant, everything was incredible.
Stayed 5 nights in Dec 2022
Response from David Saadia on 8 Dec 2022
Dear Ariana,Thank you for taking a moment of your time to share your experience with us. We are so glad to hear you enjoyed the amenities, the restaurant and the overall service. We’ll be sure to pass along your kind comments to the rest of our team and look forward to welcoming you back soon!With love,Habitas

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2022
Response from David Saadia on 19 Oct 2022
We appreciate your review! #liveinspired

10/10 Excellent

Mengting

Stayed 4 nights in Aug 2022

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique property and amazing staff.
Stayed 5 nights in Jul 2022
Response from David Saadia on 9 Aug 2022
Dear Paul, Thank you for joining our family and taking the time to share your feedback with us. We sincerely appreciate your support and consideration. It was a pleasure to host you, and we’re looking forward to creating new memories with you soon. With love, Habitas

4/10 Poor

Mario

Travelled with partner
Liked: Property conditions & facilities
Disliked: Amenities
I had noisy next door neighbors, walls in my room are NOT good noise barriers. Problems w/ toilet. Overpriced rate, food was good but overpriced ($18 dollars for a grey goose drink ).... is this San Francisco, CA ? The beach had plenty of brown algae, the bikes they lend you are old, not maintained well at all ( please!! Replace w/ newer ones, I paid over $550 dollars per day )... terrible experience, definitely WILL NOT RECOMMEND HABITAS... please do some good research .... stay away.
Stayed 4 nights in Jun 2022
Response from David Saadia on 1 Jul 2022
Dear Mario, Thank you for taking a moment to share your feedback with us, and please accept our sincerest apology for your experience with us. We strive to offer our guests the highest level of service and are disappointed to know that this was not the case during your stay. We are working with our various departments to implement additional measures moving forward. Without your feedback, we would not be able to address this issue and value your honesty as we continue to grow. We hope to offer you a very different experience during your next visit. With love, Habitas

10/10 Excellent

Amir, Sterling

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great experience, super friendly staff, beautiful and very relaxing atmosphere. Definitely go back again.
Stayed 5 nights in May 2022
Response from Habitas Family on 9 Jun 2022
Thank you for sharing your experience with us! We’re thrilled to know that you enjoyed everything about your stay. We are also big fans of the relaxing atmosphere. We’ll definitely let the staff know that you greatly enjoyed their attention to detail. We hope you join us again soon and look forward to creating new memories with you. With love, Habitas

10/10 Excellent

Guru

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in May 2022

6/10 Okay

Angelica

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
i loved the property here. the classes are amazing i guess in tulum wellness teachers are more experienced than here in ny. i learned so much here during class. the service and management is so uncomfortable i cant explain it. i had to have daily battle to get enough water sent to my room. during very very expensive dinners, lunch and breakfast water is not free!!! It’s also not so easy to get a few jugs of water from a nearby store nor do I preferred to use single use plastic. Nothing here as free even on my way out I wanted a glass of champagne and since I checked out already they made me run and get my purse. very odd. it puts a weird edge on your vacation that is not explainable until you feel it for yourself. many requests ( free water) were answered with passive agression. Finally when I went to leave and use my fathers card to pay my bill as planned they decided not to accept it and also threaten to not allow me to leave the hotel thank goodness we had brought a separate card to use or maybe I will be in Mexican jail lol. its 2022 you can accept credit cards that dont match your name. we have cameras now etc the food is very good. cant remember having better food. service was pretty uncomfortable- not even one little thank you for the 5k i spent there in 5 days but - the food was amazing and the breakfast staff made me feel like a guest. if it weren’t for them i dont know. i recommend the prepaid breakfast! also the local fish.
Stayed 5 nights in Mar 2022
Response from Habitas Tulum on 3 Apr 2022
We appreciate your review, Angelica and have shared your notes with the full team. Our team will be reaching our directly for further detail as the experience of our guest is our #1 priority. It appears we may have fell short with communication here and are looking forward to connecting with you. Thank you for trusting us with your time and giving us the opportunity in sharing the magic of Tulum. We are looking forward to welcoming you back very soon. Until then, #LiveInspired

10/10 Excellent

Klara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2022
Response from Habitas Tulum on 5 Mar 2022
Thank you, Klara!

10/10 Excellent

Nathan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff member Daniel truly makes the difference say this property. He’s an invaluable member of the community and we deeply appreciated him.
Stayed 4 nights in Feb 2022
Response from Habitas Tulum on 1 Mar 2022
We appreciate your review, Nathan. Thank you for trusting us with your time and giving us the opportunity in sharing the magic of Tulum. The full Habitas Family is looking forward to welcoming you back very soon. #LiveInspired

10/10 Excellent

Sebastian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2022