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Entire apartment

The Garden Residences by Casago

4.0 star property

Photo gallery for The Garden Residences by Casago

Rooftop terrace - The Garden Residences by Casago (Tulum)
Superior Apartment | Living room - The Garden Residences by Casago (Tulum)
Rooftop terrace - The Garden Residences by Casago (Tulum)
Exterior - The Garden Residences by Casago (Tulum)
A modern building with a flat roof, multiple windows, and a sign that reads "BHIMAI." - The Garden Residences by Casago (Tulum)
The Garden Residences by Casago provides amenities, such as a rooftop terrace and a garden. Guests can connect to free in-room WiFi.

Reviews

2.0 out of 10

Entire apartment

1 bedroom1 bathroomSleeps 35 sq m

Popular amenities

  • Pool
  • Kitchen
  • Free Wi-Fi
  • Air-conditioning
  • Outdoor space

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About this property

The Garden Residences by Casago

  • Upscale apartment near Tulum Mayan Ruins
  • The Garden Residences by Casago provides amenities, such as a rooftop terrace and a garden. Guests can connect to free in-room WiFi.
  • You'll also enjoy the following perks during your stay:
    • An outdoor pool
    • A lift, smoke-free property and beach towels
    • Concierge services, luggage storage and outdoor furniture
  • Room features
  • All guest rooms at The Garden Residences by Casago offer thoughtful touches, such as premium bedding and air conditioning, as well as amenities, such as free WiFi and safes.
  • Extra amenities include:
    • Pillowtop mattresses and sofa beds
    • Bathrooms with free toiletries
    • Smart TVs with premium channels
    • Wardrobes/cupboards, separate dining areas and kitchens

Property amenities

Beach

  • Beach loungers
  • Beach towels

Pool/Spa

  • Outdoor pool

Internet

  • Available in the apartment: Free WiFi

Parking and transport

  • Free offsite parking within 10 metres

Kitchen

  • Blender
  • Freezer
  • Griddle
  • Ice maker
  • Toaster

Dining

  • Dining table

Bedrooms

  • Bedroom
  • Pillowtop mattress
  • Premium bedding
  • Single sofa bed

Bathroom

  • 1 private bathroom
  • Free toiletries
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Living spaces

  • Communal living room
  • Dining table
  • Separate dining area

Entertainment

  • Smart TV with premium digital channels

Outdoor areas

  • Garden
  • Outdoor furniture
  • Picnic area
  • Rooftop terrace

Comfort

  • Air conditioning

Pets

  • No pets or service animals

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (90 centimetre wide door)
  • Smooth flooring in room
  • Well-lit path to entrance
  • Smoke-free property

Services and conveniences

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping on request
  • Luggage storage
  • Safe
  • Virtual front desk

Location highlights

  • In an entertainment district

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • Bed sheets changed on request
  • Garden
  • Housekeeping (on request)
  • Towels (changed on request)

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  • Kitchen
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Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 11:00 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

There is no front desk at this property
Guests planning to arrive outside normal check-in hours will receive an email within 24 hours before arrival with check-in instructions and an access code; your host will greet you
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
A virtual front desk provides assistance to guests
Guests are required to download the property's WhatsApp mobile app before check-in
Information provided by the property may be translated using automated translation tools

Access methods

Access code, host will greet you

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Smoking

Smoking is not permitted

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A damage deposit of USD 200 will be collected before check-in.

We have included all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

No pets and no service animals are allowed at this property

About the area

Located in Zama, a neighbourhood in Tulum, this apartment is in the entertainment district. Tulum Mayan Ruins is a notable landmark, and the area's natural beauty can be seen at Tulum National Park and Tulum Beach. Xel-Há Park and Holistika Art Walk are also worth visiting. Visit our Tulum travel guide
View more Apartments in Tulum
Map
C. Iximche,, Lote 002 Mz 007, Tulum, QROO, 77760

What's nearby

  • Jaguar Park
    Jaguar Park
    13 min walk - 1.1 km
  • Tulum Mayan Ruins
    Tulum Mayan Ruins
    11 min drive - 5.7 km
  • Hunab Lifestyle Center
    13 min walk - 1.1 km
  • Dos Aguas Park
    17 min walk - 1.5 km
  • Hospital de Tulum
    4 min drive - 1.8 km

Getting around

  • Tulum Intl. Airport (TQO)
    46 min drive

Restaurants

  • Coco Cafe
    9 min walk
  • Nimeño Bakery
    11 min walk
  • Jasmine
    8 min walk
  • Panza Tulum
    13 min walk
  • Rossina
    8 min walk

Frequently asked questions

Does The Garden Residences by Casago have a pool?

Yes, this property has an outdoor pool.

Is The Garden Residences by Casago pet-friendly?

No, pets are not allowed at this property.

How much is parking at The Garden Residences by Casago?

There is free parking nearby.

What time is check-in at The Garden Residences by Casago?

Check-in start time: 4:00 PM; check-in end time: 11:00 PM.

What time is check-out at The Garden Residences by Casago?

Checkout is at noon.

Where is The Garden Residences by Casago located?

Located in Zama, this apartment building is 0.9 mi (1.4 km) from Dos Aguas Park and 2.8 mi (4.6 km) from Tulum Mayan Ruins. Hunab Lifestyle Center and Jaguar Park are also within 1 mile (2 km).

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The Garden Residences by Casago Reviews

Reviews

All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
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Rating 10 - Excellent. 0 out of 1 reviews
Rating 8 - Good. 0 out of 1 reviews
Rating 6 - Okay. 0 out of 1 reviews
Rating 4 - Poor. 0 out of 1 reviews
Rating 2 - Terrible. 1 out of 1 reviews

2.0

Cleanliness

Reviews

Verified

2/10 Terrible

Baldemar

Disliked: Cleanliness, room comfort, communication

Corrupt property

I didn’t see anything “stained lines” could have been from a previous guest. But on another note my bank did confirm that the charge of $69.48 did in fact link to a company that you do business with. I had to file a dispute. I know for a fact that the only time I used that card was on 11/7 with your agent. The unauthorized charges was also on 11/7. I’m quite upset about that. Also I’m upset that my glasses (worth over $300.00 US)were stolen at your property. I don’t believe an other guest stole’s them. If you attempt to charge me extra, I will peruse legal action against your company. And you should look into your employees for mishandling my credit card and not turning in guest property.
Stayed 13 nights in Jul 2025