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Reviews of Valhalla Residence by Biwa

3.5 out of 5
Valhalla Residence by Biwa
C. Lirio Mz 20 Lt21 Esq. C. Palma, Tulum, QROO

Reviews

9.8

Exceptional

Rating 10 - Excellent. 38 out of 43 reviews" "
Rating 8 - Good. 4 out of 43 reviews" "
Rating 6 - Okay. 0 out of 43 reviews" "
Rating 4 - Poor. 1 out of 43 reviews" "
Rating 2 - Terrible. 0 out of 43 reviews" "

9.8/10

Cleanliness

10/10

Staff & service

9.2/10

Amenities

10/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Mark

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Karla A on 17 Apr 2024
Hi, Thank you so much for your perfect review, this really help us, because we know that we're doing good things, and thank you for let us be part of your vacations, at Valhalla always do our best to make our guest feel as at home, , Hope to see you next time, Kind Regards,

10/10 Excellent

Stanley

Liked: Cleanliness, property conditions & facilities
Stayed 27 nights in Jan 2024
Response from Stephanny M. on 18 Feb 2024
Hi,We're thankful for having you as our guest, and for let us be part of your saful adventure in Tulum, we hope that you really enjoyed itSee you next time,Kind Regards,

10/10 Excellent

Parvin, hayward

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice modern long stay residences. Full kitchen setup. good for family stays and group stays.
Stayed 1 night in Feb 2024
Response from Stephanny M. on 14 Feb 2024
Thank you for staying with us, we hope that you have a really good and safe vacations, Our team works hard everyday to have the hotel in he best conditions that we can, to make our guest feel as at home,See you next time,kind Regards,

10/10 Excellent

enrique, santa barbara

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Its a beatiful hotel in a quite area. Nice and big rooms with all your needs. Includes kitchen and huge refrigerator
Stayed 1 night in Jan 2024
Response from Karla A on 21 Jan 2024
Hi, We're grateful for having you as our guest, at Valhalla we work hard for giving to our guest our best, we hope that everything during your stay was really safe and fun, See ou next time, Kind Regards,

10/10 Excellent

Chung

Stayed 1 night in Sep 2023
Response from Stephanny M. on 29 Oct 2023
Hello!!Thank you for choosing us as your host during your vacations at Mexico, and thank you for give us this perfect review, at Valhalla we love to make to our guest feel as at home, we really hope that in general everything was really safe and fun,Hope to see you back,Kind Regards,

10/10 Excellent

venancio

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Antonietta, the manager, is the loveliest person. She went out of her way to make our stay a pleasurable one (specially after the Amira Central 305 fiasco). I recommend Valhalla Residence as your choice for a Tulum stay 👍
Stayed 1 night in Jul 2023
Response from Karla A on 25 Jul 2023
Hello!! Thank you so much for your visit, Valhalla it's a really good place quiet, we love make the stay of our guest as comfy as we can,We are sorry that you had an unpleasant moment before your stay. working hard everyday to keep the hotel the most perfect as we can, see you next time! King regardsKarla A

10/10 Excellent

Oswaldo

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Stephanny M. on 17 Jul 2023
Hello,Thank you for choosing Valhalla during your stay at Tulum, we hope that everything was really safe and fun!!See you next time,Kind Regards,

10/10 Excellent

Gregory

Travelled with family
Liked: Cleanliness, room comfort
Great residential apartments
Our family loved staying at Valhalla. It was a bit hard to find at first but easy after the first day. The rooms are large, clean and well-maintained. The pool is unusually large for a short-stay building. Antoinetta was a gracious and helpful on-site manager
Stayed 5 nights in Mar 2023
Response from Karla A on 3 Apr 2023
Hi Gregory, First of all we would like to say THANK YOU for choosing us as your host during your stay in Tulum, and thank you for your comments and your perfect review, we appreciate it, in general we hope that everything during your vacation has been really safe and fun, Until next time, Kind regards,

10/10 Excellent

Oswaldo

Travelled with family
Liked: Amenities, property conditions & facilities
Really nice place, quiet and super clean.
Stayed 6 nights in Mar 2023
Response from Cynthia on 1 Apr 2023
Hola, thank you so much for the review we really appreciate it. We hope to see you again if your future plans brings you back to the always sunny Tulum. Biwa staff will always welcome you with open arms, we are working with love to offer you a great experience of stay. Best regards Grupo Biwa.

10/10 Excellent

Si

Liked: Cleanliness, room comfort
The place you will feel like you’re in your home!!
Everything around was perfect 100% From the owner ship to the las employees working there Antonieta manager super so friendly to Silvia so nice fast with smiles all the time and Jose the chofer for my pickup from airport was so professional and cordial I hire whole week for whatever I was needed And the most that feeling of security having a chofer know the job was like I having private secretary. And the main hotel wow! All employees there was like my friends of all time. It’s the owner Harold and Carlos his second in charge constantly there making sure everything was going well the POINT! Was so feeling good and satisfied I tried hand shake each one for their superb jobs in my last day give my appreciation!
Stayed 6 nights in Jan 2023
Response from Valhalla by Biwa Team. on 9 Jan 2023
Hello Si Ok,Thank you so mucho for your perfect review and all your comments about us, we will share this with all our employes, we're happy to having you as our guest, and hopping to see you back soon!! At Valhalla we work every day for make all our guest very happy and comfyValhalla by Biwa Tulum wishes you a Happy and Blesing New Year,See you next time.

10/10 Excellent

Oswaldo

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Overall, my stay was for 8 days and throughout those 8 days it was great. The rooms were clean and spacious. The receptionist was kind and made you feel welcome. It is especially best at night because there isn't really any noise to bother anyone who's stays. I had always felt safe staying here, the doors were secure and needed codes to get into them. Overall 10/10 place to stay in whenever you're in Tulum.
Stayed 8 nights in Aug 2022
Response from Valhalla by Biwa Team. on 15 Aug 2022
Hello Oswaldo, Thank you so much for your perfect review, we really hope that your stay with us was wonderful! We wish to see you back soon, Kind Regards,

10/10 Excellent

Oscar

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful place to stay and receptionist is caring and attentive to making sure you feel comfortable and explaining everything.
Stayed 1 night in Jul 2022
Response from Cynthia on 1 Aug 2022
Hi Oscar, thank you so much for your comments, we really appreciate the time you took to rate and review us. The team is really happy to hear that you enjoyed your stay as much as we do. We hope to see you again if your future plans brings you back to the always sunny Tulum. Our best regards from Grupo Biwa.

10/10 Excellent

SHERYLL

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
gated residential so everything's safe with it's own parking space, updated amenities and with easy access to Miss Valhalla herself and very helpful
Stayed 3 nights in May 2022
Response from Biwa Team on 14 Jun 2022
Dear, Sherley We are really happy to hear that you enjoyed your stay with us. Your security and comfort are always our priority. We hope to see you again if your future plans brings you back thank you so much for the kind comments. Our best regards, Biwa

10/10 Excellent

Maritza

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We had a great experience at this place. Think of it more like an airbb. The apartments are very spacious and clean. A tip is to stop by a convenient store before arriving here so you can stock up some snacks and drinks to eat after a long day of traveling. They do have a fridge/stove and basic utensils. Antonietta is in charge, she was very sweet and helpful. She can give you a list of taxi drivers to get around since taxi drivers don't come by the property since its a private community. These apartments are a little isolated around a few blocks but in taxi/transportation close to most touristic places like the cenotes, zona arqueológica, and a few beaches. Overall great experience at Valhalla.
Stayed 3 nights in Jun 2022
Response from Grupo Biwa on 11 Jun 2022
Dear Maritza, Thank you so much for your comments, we really appreciate the time you took to rate and review us. The team is really happy to hear that you enjoyed your stay as much as we do. We also offer our private shuttle transportation and car rentals if available. We hope to see you again if your future plans brings you back to the always sunny Tulum, recieve our best regards from Grupo Biwa Team.

4/10 Poor

Shiny

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
No transportation available in or around the hotel, and the airport shuttle they arranged took us to the wrong terminal. Very little english, no iron for clothing. No day cleaning of rooms. Service was not good. Antoinetta is very sweet, and helped the best she could. No food options on site.
Stayed 3 nights in Mar 2022
Response from Valhalla by Biwa Team. on 2 Apr 2022
Thank you Shiny, for taking the time to leave us this very thoughtful review. We work hard, every day, to meet all of our guests expectations. A couple of details I would like to clarify for everyones sake. There are Taxis available 24/7 in Tulum with service to and from Valhalla Residences. It also appears that you never specified which terminal you needed to depart from even when asked by our logistics team. I also recall you soliciting a shuttle be sent to Cancun for you, to which you were a no show for, and had us go back for you the next day, with absolutely no extra cost, only to have you laugh at our staff and patronize the employee. We also provide daily house-keeping to all of our guests, I do apologize for this not being conveyed to you at the time of your check-in. Furthermore, we do not advertise Valhalla as having food options available on site - however the apartments are equipped with fully functional kitchens that rival any luxury home. We also have Irons available to every guest, Antonieta would have been thrilled to help you with this detail if you would only have asked. Lastly, I would just like to say - Mexico is a spanish speaking country, we try very hard to learn english so we can interact, service, and please travellers from all parts of the world. With this said it would be wise to assume that not everyone speaks perfect fluent english. Once again, thank you very much for taking the time to leave us your review. We will take note, and make the proper adjustments where we can, with the goal to keep improving every guests experience with us. We take every review very serious. Kind Regards,

10/10 Excellent

Denise

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It’s was better than expected! Clean, safe and worth every buck. Centrally located to Tulum ruins and cenotes. Antonieta property manager was amazing and very helpful! I can’t wait to go back.
Stayed 4 nights in Nov 2021
Response from Equipo Biwa on 1 Dec 2021
Hello Denise, thank you so much for your comment, we hope to se you soon!! Valhalla by Grupo Biwa Tulum.

8/10 Good

Reyneiro

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Reception was very welcoming like that it was in a gated community overall happy with my stay .
Stayed 3 nights in Aug 2021
Response from Cynthia on 9 Sept 2021
Hi Darlene, Thank you so much for having the time to review us and we're happy that you had a nice time with us. Regards!

10/10 Excellent

Darlene

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
It was in a gated community and the property manager was very nice and accommodating. The laundry service was perfect.
Stayed 3 nights in Aug 2021
Response from Biwa Team on 27 Aug 2021
Hi Darlene, Thanks so much for having the time to review us and we're glad that you had a nice time with us. Regards!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Just a beautiful place overall with its simplicity and modern design. The room was gorgeous and had the basics and everything we needed along with a stocked kitchen ready for us to cook our meals if we chose to. Our host Antonieta was wonderful and super helpful friendly and just an over all joy to communicate with as she made sure we had everything we needed and also recommend areas of the beach and places for us to visit near by so we can get the most out of Tulum. Will definitely be staying here again next time we visit. Amazing experience.
Stayed 7 nights in Aug 2021
Response from Gaby on 24 Aug 2021
Dear Jose David, Thank you so much for your comments, we really appreciate the time you took to rate and review us. The team is really happy to hear that you enjoyed your stay as much as we do. We hope to see you again if your future plans brings you back to the always sunny Tulum, our team will recieve you with open arms, it was a total pleasure to host you. Recieve our best regards from Grupo Biwa Team.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Antonieta is amazing! She made sure we had everything we needed throughout our stay, she was very helpful in helping us get out covid test and great tips for places to eat in Tulum. I highly recommend this place!
Stayed 3 nights in Jul 2021
Response from Cynthia on 9 Sept 2021
Hola, Thank you very much for the review. We really value the time you take to value us. We are working with love to offer a good experience of stay. We hope to see you again if your future plans brings you back to the always sunny Tulum. Receive our best regards from the Biwa Group Team.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, property conditions & facilities
This is a home away from home, made us very relax and feel welcome, Antonieta is a very nice lady she is very caring as everyone at Biwa. They provide us a great stay. Love decorations and the space for our one week stay. The pool is nice and clean! We had laundry service also excellent service, same as transportation service everyone was very professional and caring! We end out vacation very pleased with Biwa thanks to all
Stayed 6 nights in Jul 2021
Response from Cynthia on 20 Jul 2021
Hola, thank you so much for the review we really appreciate it. The staff had an amazing time during your stay, we hope to see you again if your future plans brings you back to the always sunny Tulum. Biwa staff will always welcome you with open arms, we are working with love to offer you a great experience of stay. Best regards from Grupo Biwa.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Awesome place to stay and relax! The customer service was amazing, the apartment was spacious, clean and had a great view.
Stayed 6 nights in Jun 2021
Response from Cynthia on 2 Jul 2021
Hola, thank you so much for the review we really appreciate it. We hope to see you again if your future plans brings you back to the always sunny Tulum. Biwa staff will always welcome you with open arms, we are working with love to offer you a great experience of stay. Best regards Cynthia from Grupo Biwa.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Upon arrival we were greeted by Antonietta. She was extremely nice, patient, and wonderful throughout the whole stay. She made sure we had towels for the beach, and clean white towels throughout our stay and answered any questions we had. The hotel is rather new and found in the Riviera Tulum “gated community” (it’s just controlled access). The rooms are amazing. The living room and two rooms all had ceiling fans with a central a/c unit that did a fantastic job at keeping the whole place cool. The beds are comfortable and the rooms had plenty of lighting as well as curtains to cover all the windows up. The kitchen is also very great with many amenities. The sink has a water purification system that was able to provide drinkable water (we drank it and were just fine). There are plates, bowls, cups, wine glasses, knives, forks, and spoons provided. The hotel included a fridge with an ice maker, electric stove top, coffee machine, and a mini grill. They did not have a microwave in our kitchen but there was one at the commons area upstairs. The bathrooms had body wash and shampoo (in which we only used the body wash after running out of soap) and hot/cold water. Bathroom was extremely nice as well. The only thing I would slightly improve would be the “blankets”. We were sunburned and they were rough to sleep with. It isn’t a huge deal though. Still comfortable and amazing place!!
Stayed 6 nights in May 2021
Response from Gaby on 7 Jun 2021
Hola, thank you so much for your comments, we really appreciate the time you took to rate and review us. The team is really happy to hear that you enjoyed your stay as much as we do. We hope to see you again if your future plans brings you back to the always sunny Tulum. Recieve our best regards from Grupo Biwa Team.

10/10 Excellent

Eva, San Diego

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful place, very comfortable and Antonieta de host is amazing! I will definitely cone back and stay here on my way back to Tulum! Highly recommended!
Stayed 1 night in Dec 2020
Response from Equipo Biwa on 30 Dec 2020
Hi! We are really happy that you enjoyed your stay here with us. Will be here waiting for you to comeback. Regards!

10/10 Excellent

Hector, Los Angeles

Liked: Cleanliness, amenities, property conditions & facilities
Great place to stay. Host at property was very nice glad we stayed here. Private residence very safe.
Stayed 4 nights in Dec 2020
Response from Equipo Biwa on 14 Dec 2020
Hola Hector, Thank you very much for the review. We really value the time you take to value us. We are working with love to offer a good experience of stay. We hope to see you again if your future plans brings you back to the always sunny Tulum. With a lot of love and a cordial greeting, Gabriela from Grupo Biwa.

8/10 Good

Vladyslav

Liked: Cleanliness, room comfort
Worth a money
Nice place, tucked away from noisy streets. It has a big kitchen with everything you need. Nice bedrooms and bathroom as well. Has a swimming pool with jacuzzi.
Stayed 14 nights in Oct 2020
Response from Gaby on 9 Nov 2020
Hola Vladyslav, Thank you so much for the review we really appreciate it. The staff had an amazing time during your stay, we hope to see you again if your future plans brings you back to the always sunny Tulum. Biwa staff will always welcome you with open arms, we are working with love to offer you a great experience of stay. Best regards, Grupo Biwa Team.

10/10 Excellent

Bern, New York, NY

Travelled with group
Liked: Cleanliness, property conditions & facilities
Our overall experience was excellent at this residence. It was difficult for our taxi driver to find it at first. Overall it was clean, quiet and the host was excellent. Super friendly and accommodating. I would definitely return
Stayed 3 nights in Oct 2020
Response from Gaby on 30 Oct 2020
Hola Bern, Thank you so much for the review we really appreciate it. The staff had an amazing time during your stay, we hope to see you again if your future plans brings you back to the always sunny Tulum. Biwa staff will always welcome you with open arms, we are working with love to offer you a great experience of stay. Best regards, Grupo Biwa..

10/10 Excellent

KD, San clemente CA USA

Liked: Cleanliness, amenities, property conditions & facilities
Lovely quiet location, kind helpful staff and wonderful room amenities! I will come back! Thank you for the great stay!
Stayed 7 nights in Aug 2020
Response from Gaby on 16 Sept 2020
Hi Katy, thank you very much for your review we really appreciate it, we really enjoyed your stay with us. New normality it's for everyone and we want to keep you safe with our hygiene practices. Staff it's working with love to offer you a good experience of stay. Hope to see you again if your future plans brings you back to the always sunny Tulum. With Love, All the Biwa's Team

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is super clean and very well maintaned property, 2 bedroom suites with a large livingroom amd kitchen that is well supplied of all items needed to cook from plates, cups glasses, pots pand coffee maker, showerhas hot water that never ends!, pool is perfecy size for adults and little kids,propert is completely fenced amd has a security entrance, theresmanagements 24 hrs and they were very good at taking care of ournever ending needs, they also have a few vats for rent and cam be paid for in cash debit or credit, the rooms come with beach towels too, they also have bikes for rent, we stayed for 1 week with 3 teems and 2 adults, no complaints from me, they have coffee maker for american and pods they also give u a few coffee pods to get u started, i cam go to the supermarket : chedraui or any oxxo convi ience store to buy what u need to cook,propert is in the line with the jungle so the view from the top is amazing, i recommend this place tp anyone especially if u r traveling with kids, is very safe and beautiful, i recommend u do rent a car, so bbn u can go into downtown and the beach, theres another car rental : america car rental in tulum a d they accept debit cards too a d they rent a phone too which u can Use as phone , gps and hot spot and insurance is already included in the price, no hidden charges, the propert also has a fridge that makes ice and most important THEY HAVE FILTERED DRINKING WATER!!!!, AND A PITCHER U CAM FILL AND PUT IN THE FRIDGE! 100% HAPPY!
Stayed 6 nights in Mar 2020
Response from Bani on 18 Mar 2020
Hi! We are really really glad you enjoy your stay with us, you were amazing guests and feel free to comeback! Best regards, Team Valhalla by Biwa

10/10 Excellent

ramon

Liked: Cleanliness, property conditions & facilities
Ok
Stayed 1 night in Mar 2024
Response from Stephanny M. on 30 Mar 2024
Hola buen día,Agradecemos nos haya permitido ser parte de sus experiencias, esperamos que todo haya salido según lo planeado,Hasta la próxima,Saludos cordiales,

10/10 Excellent

Sumie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Stephanny M. on 19 Dec 2023
Hello!!First of all we want to thank you THANK YOU for choosing us as your hosts during your stay in Tulum, and thank you for your comments and perfect review, we really appreciate each comment, at Valhalla we like to keep everything in optimal conditions to make our guests feel as at home, we hope that everything during your vacation has been really safe and fun, See you next time!!Kind Regards,

10/10 Excellent

Marie-Pierre

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Clean and calm location. In a gated community. You need a car to get there. We had a quiet stay with our family, exactly what we were looking for, out of the buzz from Tulum. Near some awesome cenotes. The appartement is well furnishwd and really, but really clean. Strongly recommended.
Stayed 2 nights in Aug 2023
Response from Stephanny M. on 24 Aug 2023
Hello!!!Thank you so much for let us be part of your vacations, and thank you for your perfecto review, at Valhalla we work hard every day to try to be better having the place as perfect as we can, and make to our guest feel as at home,We hope that everything during your vacations was really safe and fun!!see you next time,Kind Regards,

10/10 Excellent

Bjarke

Travelled with family
Liked: Cleanliness, room comfort
Sød og rar vært der tog godt imod os. Flotte store lejligheder, der var velholdte og super rene. Hyggelig lille have med pool. Eneste minus at bygningen ligger i udkanten af byen.
Stayed 1 night in Jul 2023
Response from Karla A on 11 Jul 2023
Hi Bjarke, First of all, thank you for choosing us as your host during your stay in Tulum, Mexico. At valhalla we work hard every day to make our guests' stay as comfortable and friendly as possible, we hope that everything during your vacation was safe and fun, Until next time, Best regards,

10/10 Excellent

Patrice

Liked: Cleanliness, room comfort
Riviera Tulum
Superbe séjour dans cette résidence située à l’écart de la ville (2,5 km) ou 25 minutes à pied Appartement spacieux, neufs et bien équipés Très belle piscine Merci à Antonieta pour sa disponibilité et gentillesse On reviendra avec plaisir
Stayed 9 nights in Apr 2023
Response from Karla A on 14 Apr 2023
First of all we want to thank you THANK YOU for choosing us as your hosts during your stay in Tulum, and thank you for your comments and excellent review, we appreciate it. In general, we hope that everything during your vacation was really safe and fun. Until next time. Kind regards,

8/10 Good

elianne

Liked: Cleanliness, room comfort
Bonne option pour un court séjour
Nous recherchions un appartement et c’est plutôt un hôtel.
Stayed 2 nights in Mar 2023
Response from karla a on 7 Apr 2023
Hello, first of all, thank you for being your hosts. I hope you enjoyed your stay and your facilities. See you

10/10 Excellent

Filippo

Travelled with group
Liked: Cleanliness, room comfort
Tutto perfetto
Stayed 5 nights in Feb 2023
Response from karla alvarado on 7 Mar 2023
It is a pleasure for us that you enjoyed your stay.Biwa Tulum team

10/10 Excellent

luis felipe

Stayed 2 nights in Oct 2022
Response from Valhalla by Biwa Team. on 14 Oct 2022
Hola Luis,Gracias por hospedarte con nosotros, esperamos que tú estadía con nosotros fuera placentera,Nos vemos pronto,Saludos

8/10 Good

BERNARDO ALEJANDRO

Stayed 1 night in Mar 2022
Response from Grupo Biwa on 1 Aug 2022
Hi Bernardo, Thanks so much for having the time to review us and we're glad that you had a nice time with us. Regards!

10/10 Excellent

Marcelo Luis

Travelled with family
Liked: Cleanliness, room comfort
Excelente
Excelente, la atención inmejorable y es muy comodo.
Stayed 3 nights in Oct 2021
Response from . on 12 Nov 2021
Hola Marcelo, muchas gracias por tú comentario, esperamos verte pronto. Saludos cordiales, Grupo Biwa Tulum

10/10 Excellent

solene

Travelled with family
Liked: Cleanliness, room comfort
Logement récent très confortable avec une belle piscine, jet d'eau et jacuzzi. La gérante est une personne très agréable. C'était parfait.
Stayed 1 night in Aug 2021
Response from Gaby on 13 Aug 2021
Hola Solene, thank you so much for your feedback, we really appreciate the time you have taken. The team is really happy to know you enjoyed your stay as much as we did. We hope to see you again if your future plans bring you back to always sunny Tulum. Receive our best regards from the Biwa Group Team.

10/10 Excellent

Claudia

Travelled with family, Travelled with group
Liked: Cleanliness, room comfort
Foi incrível, a Antonieta, muito simpática, é a responsável no checking, o apartamento é grande, confortável e muito limpo! Adoramos tudo
Stayed 15 nights in Jun 2021
Response from Cynthia on 24 Jun 2021
Hola Claudia, thank you so much for the review we really appreciate it. The staff had an amazing time during your stay, we hope to see you again if your future plans brings you back to the always sunny Tulum. Biwa staff will always welcome you with open arms, we are working with love to offer you a great experience of stay. Best regards from Grupo Biwa.