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Reviews of Twin Dolphins Holiday Park

2 out of 5
Twin Dolphins Holiday Park
134 South Street, Tuncurry, NSW

Reviews

8.2

Very good

Rating 10 - Excellent. 36 out of 90 reviews" "
Rating 8 - Good. 31 out of 90 reviews" "
Rating 6 - Okay. 15 out of 90 reviews" "
Rating 4 - Poor. 7 out of 90 reviews" "
Rating 2 - Terrible. 1 out of 90 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Peter

Travelled with family, Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was the perfect family getaway. So peaceful and quiet. Our cabin was clean . We were surrounded by nature and woke up to the sounds of kookaburras . Staff were friendly & helpful. Pool was fabulous after a day out. Overall a great stay and will come back again. Thankyou. D Christoforou
Stayed 5 nights in Jan 2024

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

SAMANTHA

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very accommodating and friendly. It was very quiet. The cabin was clean and appointed.
Stayed 1 night in Dec 2023

6/10 Okay

Peter

Travelled with partner
Liked: Staff & service
Old but clean, bathroom has been updated, bed updated. Seating was uncomfortable
Stayed 1 night in Jul 2023

10/10 Excellent

Pam

Stayed 1 night in Apr 2023
Response from Manager on 31 May 2023
Thank you Pam for your review. We look forward to your next stay with us.

10/10 Excellent

Cassie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Jan 2023
Response from Manager on 14 Mar 2023
Thank you for your review, wee look forward to your next visit.

6/10 Okay

Ian

Travelled with family
Disliked: Staff & service
Was a nice park .but was told no noise after 11pm .was asleep and neighbors decided to have chat outside woke us up .then bed so hard .think place needed a spray as we were itchy .could be made more comfortable all cleaning gear etc in bedroom not really my cup of tea .
Stayed 1 night in Nov 2022
Response from Manager on 9 Jan 2023
Thank you for your review. Our pest spray is kept up to date on a regular basis. We will look into the company that supplies linen to see if the chemicals have changed.

10/10 Excellent

Lula

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot for families - my kids called it 'paradise'. Felt safe and friendly. Great decks on the cabins and beautiful grounds. Recommend it!
Stayed 1 night in Oct 2022

6/10 Okay

Wojciech

Travelled with family and small children
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
We were initially pleasantly surprised at the size and cleanliness of the place - 2 bedrooms, a bathroom and a decent sized kitchenette and lounge room/tv. The sheets were very clean however we saw a giant cockroach 10 mins into our stay. Then 5 mosquitoes and a couple of months. Our room was too small for the size of bed so we could barely get in from the side. Decently clean and good shower. Outdoor parking next to the cabin which was annoying when it was pouring rain trying to unpack and pack the car back up with 2 young kids in tow.
Stayed 1 night in Oct 2022
Response from Manager on 26 Oct 2022
Thank you for your review. I will pass onto the cleaners your nice surprise of there cleanliness and glad you enjoyed the new kitchen and shower. Sorry about the mosquitoes in the area there has been a lot of rain the east coast recently this has contributed to above normal fly critters. We can not get you parking any closer than next to the verandah sorry the whether wasn't the best to unpack the car. Happy Traveling.

8/10 Good

Heidi

Travelled with family, Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Nice quiet location for an overnight stay. The kids loved riding their scooters through the complex & playing on the jumping pillow.
Stayed 1 night in Sep 2022
Response from Manager on 22 Sept 2022
Thank you for your review.Glad your kids had fun enjoying the outdoors.

10/10 Excellent

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent, quiet, clean and tidy
Stayed 3 nights in Sep 2022
Response from Manager on 21 Sept 2022
Thank you for your lovely review. We look forward to your next stay with us.

8/10 Good

Lembit

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
A nice large pool and jumping cushion for kids. Well equipped kitchen. Was difficult to find entry gate as it was not labelled in any way and didn't even look like a gate. Discovered it by accident when pressing gate remote and all of a sudden part of the fence started moving. No shower gel or shampoo and just 1 and half rolls of toilet paper for a family of 4 for 3 nights.
Stayed 3 nights in Mar 2022
Response from Manager on 15 Mar 2022
Thank you for your review. Glad the Kids enjoyed the pool and jumping pillow.

10/10 Excellent

Ross

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
a very nice property with well maintained gardens. Stayed in a newly refurbished cabin which was aesthetically nice and very clean.
Stayed 2 nights in Feb 2022
Response from Manager on 13 Feb 2022
Thank you for your review and are happy that you enjoyed your stay. We look forward to your return visits.

6/10 Okay

Kimberley

Stayed 1 night in Dec 2021

8/10 Good

Bel

Stayed 2 nights in Nov 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
This caravan park was in a 30 to 45 min walk to amenities if you were walking ten minutes to drive. The cabin was small around the bed and the bill were tiny for my teenage daughter. It other then that it was clean and cosy. Thank you for memories ☺️
Stayed 8 nights in Apr 2021
Response from Manager on 13 Apr 2021
Thank you for your review. We are glad you had a great times and new memories with your girls. Look forward to seeing you all again.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It was good basic accommodation. Small but adequate.
Stayed 2 nights in Mar 2021
Response from Manager on 6 Apr 2021
Thank you for your review. We look forward to your next visit and trying some of our other cabins.

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness
Beds were comfy and TV was a good size. checkin was easy however Cabin and linen smelt musty when we arrived and the floors were filthy and covered in sand. Also found 2 dead cockroaches.
Stayed 1 night in Mar 2021
Response from Manager on 12 Mar 2021
Thank you for your review. We take all feedback on board for future reservations.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The cabins were shabby out dated and uninspiring. I have sent an email to them but haven't heard back.
Stayed 1 night in Feb 2021

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It's a nice park, bit outdated, nice big pool, the air pillow looks hilarious. Beds are a bit hard though. Ended up with a stiff neck.
Stayed 3 nights in Feb 2021
Response from Mamager on 8 Mar 2021
Thank you for your review. We take on board all feed back and make sure it is looked into.

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Feb 2021
Response from Manager on 8 Mar 2021
Thank you for your review

8/10 Good

CharlesWu, Dulwich Hill, Sydney NSW

Travelled with family
Liked: Amenities, property conditions & facilities
Cabin was spacious, other than general cleanliness was lacking and reception staff on arrival could be friendlier, the general public could be friendlier, everywhere we went people were not friendly like we got COVID or was it the colour of my skin? They all stared down at you. Don't they dont want my tourism dollars?? overall the stay was good and bed was comfortable - slept well, external environs was clean, green and nicely presented with a big pool, great for the kids, lots of bird life to. Holiday Park was a good walking distance to the main street but you will need the car for Forster where we had most of our meals.
Stayed 3 nights in Oct 2020
Response from Manager on 29 Nov 2020
Thank you for your review.

10/10 Excellent

DebJ, Maitland

Liked: Cleanliness, amenities, property conditions & facilities
Quiet location but still close and handy to everything. Very clean and friendly. What a gem.
Stayed 1 night in Aug 2020
Response from Manager on 1 Sept 2020
Thanks for staying with us and we look forward to your next visit. We appreciate your feedback!

10/10 Excellent

michael

Business traveller
Liked: Cleanliness, room comfort
Nice stay
Nice stay, comfortable and everything I needed was available
Stayed 1 night in Jul 2020
Response from Manager on 28 Jul 2020
Thank you Micheal for you feedback. We look forward to your next visit.

10/10 Excellent

John, ACT

Liked: Cleanliness, amenities
Great stay. Everything was perfect; cabin, the location, friendly staff...even the weather.
Stayed 2 nights in Jul 2020
Response from Manager on 7 Jul 2020
Thank you John for your lovely review we are glad you enjoyed your stay and look forward to having you here again.

8/10 Good

Rodney

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Jun 2020
Response from Manager on 7 Jul 2020
Thank you for your review. We appreciate the feed back.

4/10 Poor

Ray, Dolls point

Travelled with family
Disliked: Amenities
Disappointed with the utensils as had no utensils for the BBQ. Never got told we had to bring those. The cabin was not cleaned properly as there was an open can of Pringle’s on one of the kids bunks.
Stayed 2 nights in Jun 2020
Response from Manager on 9 Jun 2020
Sorry to here you were not happy with your stay. I will look into this with our cleaning company.

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is such a family friendly property and the kids had an absolute ball! We did too x
Stayed 1 night in Feb 2020
Response from Maanager on 1 Mar 2020
Thank you for your lovely review. We are glad both that everyone had a great time. Look forward to your next visit.

4/10 Poor

Verified traveller

Disliked: Staff & service
Stayed 1 night in Oct 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Oct 2019

6/10 Okay

Verified traveller

Stayed 1 night in Jul 2019
Response from Staff on 24 Jul 2019
Thank you for staying wit us and for your review.

4/10 Poor

Verified traveller

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
The staff was very unfriendly; particularly the one who was there on the 22nd April when we checked out had no friendly attitude at all. There were live cockroaches everywhere. However, the location is fantastic..
Stayed 5 nights in Apr 2019

6/10 Okay

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good to lay your head for 1 night
The cabin was rather small but OK for the price.
Stayed 1 night in Apr 2019
Response from Front Office Staff on 16 Apr 2019
Thank You Karen we hope that next time you can stay longer in one of our bigger cabins.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easily booked, easy check in, friendly staff, clean and functional.
Stayed 1 night in Dec 2018
Response from Office Staff on 11 Dec 2018
Thank you for your review and we look forward to have you back again

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic Cabin.
The staff were fantastic. We were running late, the receptionist called to check that we were ok. As it was, we were actually lost but with her help we arrived. Having travelled for over ten weeks this room was well appointed, comfortable, clean, reasonably priced and it was up there with the best we had stayed in.
Stayed 1 night in Jul 2018
Response from Twin Dolphins Management on 9 Aug 2018
Thank you for your lovely review. Hope you enjoy the rest of your travels. Twin Dolphins Holiday Park team.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Try harder to be nice!
The woman who checked us in seemed annoyed that she couldn’t reach us to confirm check in time as she wanted to go to the supermarket. I explained we had no mobile phone coverage in the area but she was still quite rude to me! Disappointing.
Stayed 1 night in Jul 2018
Response from Front Office Staff on 3 Sept 2018
Thank you for your feedback. We will look into this.

10/10 Excellent

jacko, south coast

Liked: Cleanliness, staff & service, room comfort
Great value for overnight stop and very quite.Staff at front reception very Happy and helpful.
Stayed 1 night in Jun 2018
Response from Front Office Staff on 20 Jun 2018
Thank you for your reveiw. We look forward to your next visit.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Clean warm compact comfortable Easy access to car when unpacking Reasonable price
Stayed 1 night in Jun 2018
Response from Front Office Staff on 20 Jun 2018
Thank you for your review. We hope you will stay with us again.

10/10 Excellent

Melinda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family stay
Excellent well presented park. Management friendly and helpful great for kids as there is a solar heated pool, jumping pillow , games room and go kart hire and roads in park are safe for kids to ride on.
Stayed 2 nights in Mar 2018
Response from Twin Dolphins Management on 27 Mar 2018
Thank you for your review. We are glad you and your family had a good time here. Hope to see you again soon.

4/10 Poor

Sara, gosford NSW

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Really disappointing
We booked this caravan park as part fo a larger group booking. The photos on the website are very misleading and obviously of only the best the park had to offer. I was shocked by the size of our cabin but also how run down it was. The beds were absolutely rock hard and probably the worst I have experienced- thin and threadbear. My daughter elected to sleep on the lounge the second night until a cockroach ran across it. The shower was tiny and no bath. The free wifi is also misleading, I didn't speak to one guest who could get the wifi to connect. All in all I was so relieved that we were there to attend a local event and not for an actual holiday because I couldn't have enjoyed our time there or survived more than two nights. I would have left and booked elsewhere. The only positive that I can speak of is the staff who were friendly and very welcoming. It's unfortunate that their park is so rundown and lacklustre. Would not recommend at all.
Stayed 2 nights in Jun 2017
Response from Staff on 10 Jul 2017
Thank you for your feedback. We take what you have to say very seriously. At this current time we are renovating many or our cabins but unfortunately this takes some time to do so. With the rest I will look into this as we have an external pest company that does this on a regular basis for us.

10/10 Excellent

Gail

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
pleasant stay
friendly helpful staff. everything we wanted. very quiet.
Stayed 2 nights in Jun 2017
Thank you for your reveiw. We are glad you had a lovely stay here at Twin Dolphins and look forward to seeing you here agian.

10/10 Excellent

josh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and close to shops
Very comfortable rooms. Air con in main living area and fans in bedrooms
Response from Front Office Staff on 3 Mar 2017
Thank you for your review we are glad you enjoyed your stay and we hope to see you again.

8/10 Good

Tony, salamander bay

Liked: Staff & service
Disliked: Room comfort
It's clean tidy but needed some TLC. Just need to upgrade the mattresses in the budget cabins
Response from Front Office Staff on 3 Mar 2017
Thank you for your review we will look into this for you. We are happy for the feed back as if we dont know we can not fix this. We hope that the rest of your stay was enjoyable .

8/10 Good

D, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Twin Dolphins Holiday Park, Tuncurry
Nice, clean accommodation, and not too busy, with things for the kids to do, not far from the beach, very close to Forster.
Response from Front Office Staff on 3 Mar 2017
Thank you for you review. We are glad that you and your family had a nice time staying here and hhope to see you agin.

10/10 Excellent

Pauline, Glenmore Park

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
loved this place, quiet and relaxing,

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on 9 Nov 2016
Thank you for your Review. We value all our customers and hope to see you again.

6/10 Okay

Rob, Sydney

Disliked: Property conditions & facilities
OK for a Long Weekend
Small and compact with all the basic facilities you could need for a short break.
Response from Office Manager on 13 Oct 2016
Thank you for the review. We will be replacing the outside table and chairs. I am sorry about the leaf blower but none of our staff start until 8am but I will look into this.

8/10 Good

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
Perfect location and room.
Response from General Manager on 14 Oct 2016
Thank you for your review. We value our customers and their feed back. We are happy that you enjoyed your stay with us and hope to see you again.

8/10 Good

Mick, Newcastle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice quiet holiday park
Only stayed one night but was very satisfied with the accommodation.
Response from Office Manager on 13 Oct 2016
thank you Mick we look forward to your next visit. :)

8/10 Good

Verified traveller

Liked: Staff & service
Twin dolphins caravan park
Overall the park was great, quiet and the facilities were great for my little ones. I also like it due to the park being a small park and so there was the hustle and bustle of the bigger parks.
Response from Staff on 23 Aug 2016
Thank you for your review. We value our customers and what they have to say. Over the past few months there have been many changes to the park and many more to come. You can Visit our facebook to keep updated on all the changes. Hope to see you again. Thank you Twin Dolphins Staff.