Tung Chung Holidays

Renovations are passed due. Quite expensive even considering Hong Kong. Not able to adjust A/C.

This was my second stay at this hotel in Causeway Bay. I love how easy it is to get around from here. The hotel was very clean, and my room was comfortable. The staff were all so warm and attentive that I felt right at home. I’d happily come back for a third stay.

I don't usually submit complaints like this. I stayed at the Hotel Alexandra for 8 nights on a business trip. On Wed night, I handed a shirt in for 24 hour cleaning to have it for meetings on Friday. The hotel did not manage to return the shirt within that time, which left me stranded for a day of meetings. But I managed, and these things can happen. But what got me was when I picked up the shirt just as I was.checking out and indicated that these things can happen but that I was not going to pay for the dry cleaning. For the grand amount of 77HKD (the cost of dry cleaning), I was submitted to a cross examination by the manager, Jerry, about who and when exactly I had given the shirt to, what that person looked like. This was after 8 nights and thousand of HKD spent in this hotel. He claimed there were no female staff on service that night, implying I was untruthful, until it turned out there were and the floor staff had picked it up. Everyone can make mistakes, but this, in my mind, is not acceptable customer service, and I will not be staying there again.