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"Good location, handy for nearby shops and restaurants. The property is clean and good value for money but is looking tired and in need of some TLC. We wanted to use the swimming pool but were told by staff that there were no sunbeds or chairs available. "

"The sheets and couch were stained. There were dead bugs in the bathroom. Overall, the property and room were dingy. I would not recommend staying here."

"The cottage was cute. The amenities were not as advertised. For example, there wasn’t a coffee grinder, the washer had someone’s wet clothes still in it, etc. We had to bring our own sheets and towels (which the host said was a local norm, but we asked a handful of locals who said this was not normal). We also had to dispose of our trash at a dump at a cost! The host was very persistent that we call him to get instructions on how to enter the cottage, and I had to explain multiple times that my phone couldn’t connect the call. The host eventually explained the house instructions via messages, which wasn’t complicated at all. Check out instructions were only available via the VRBO app, and there is no wifi. This just made it not as smooth. The location was close to some activities we had planned and the neighborhood was quiet."

"Clean and well equipped room with a microwave, kettle, toaster and hot plate, as well as cutlery and crockery. Tea and coffee and some milk pods provided. The grounds are really well kept and there is a nice kids’ play area. The pool is small and unheated and could do with a clean. The communal barbecues really need some maintenance, as the burners are rotted through and barely work. "

"Clean room, very friendly staff. Cannot comment on nearby shops except for a Burger King nearby, since having a very short stay."

"Good location "

"What wonderful accommodations on beautiful grounds right by Lake Taupo! Was getting nervous on our road trip that there was nothing out here, but Tongariro Lodge exceeded any expectations. We stayed in a very comfortable villa, did a load of laundry, and enjoyed a delicious breakfast. Would highly recommend!"

"Lovely house and very clean. It had everything we needed for our stay."

"Serendipity was a well presented BnB. The beds were very comfortable, the house was charming and had everything we needed. The directions were clear and made it an easy stay for us."