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Reviews of Sunrise Cove Holiday Apartments

4 out of 5
Sunrise Cove Holiday Apartments
28 Moss Street, Kingscliff, NSW

Reviews

8.6

Excellent

Rating 10 - Excellent. 100 out of 209 reviews" "
Rating 8 - Good. 72 out of 209 reviews" "
Rating 6 - Okay. 22 out of 209 reviews" "
Rating 4 - Poor. 10 out of 209 reviews" "
Rating 2 - Terrible. 5 out of 209 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

Michelle

Travelled with family, Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Beautiful views of the water No AirCon and was not very clean when we arrived
Stayed 3 nights in Jan 2024

8/10 Good

Caroline

Travelled with family
Liked: Cleanliness, property conditions & facilities
Wifi did not work and couldnt be fixed. Found out later area is a known blackspot for mobile reception. Very frustrating as we were uncontactable by family. If no wifi/mobile reception available, property rooms needs a lan line for emergencies
Stayed 5 nights in Dec 2023

10/10 Excellent

Sean

Liked: Cleanliness, property conditions & facilities
Stayed 6 nights in Nov 2023

4/10 Poor

grant

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Nov 2023

4/10 Poor

Annette

Stayed 2 nights in May 2023

10/10 Excellent

Christine

Liked: Cleanliness, room comfort
Just a beautiful spot and so relaxing. Everything was walking distance for us. Kitchen was really well equipped and room was spacious and very comfortable. Will definitely be back!
Stayed 3 nights in Apr 2023

2/10 Terrible

Kirsten

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Awful Awful Awful Rude staff, Inability to meet advertised terms and conditions Stay somewhere else!!!!

6/10 Okay

Karly

Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
Sheets on the double bed were not changed from the last people and were quite dirty. My daughter and her partner had to sleep on top of the bedding as we didn’t notice til late at night.

2/10 Terrible

Louise

Travelled with partner
Disliked: Property conditions & facilities
The rooms were dirty, we could not stay there.
Stayed 3 nights in Nov 2022

8/10 Good

Karen

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Nov 2022

6/10 Okay

Keira

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The location was nice and quiet, however the condition of the property was dirty. There was soap scum and mould in the bathroom, a dirty tissue in the bedroom, and food under the couch that looked like it'd been there for quite a while. Very disappointed considering the fees for cleaning and maintenance.
Stayed 1 night in Aug 2022
Response from Kingscliff Accommodation on 16 Aug 2022
Hi Keira, Thank you for taking the time to review us. We have a 24hr mobile and we are open 7 days a week to be able to help with any issues or concerns on behalf of our valued guests. We were only made aware of the issues after your stay; our preference is to move proactively and immediately to mitigate issues so as our guests can enjoy there stay in Kingscliff. We look forward to hosting you again soon.

10/10 Excellent

Edward

Travelled with group
Liked: Cleanliness, room comfort
Fabulous!
Fabulous location with great facilities
Stayed 2 nights in May 2022

8/10 Good

James

Travelled with family
Very spacious but a bit tired. Parking not so easy
Stayed 3 nights in May 2022

10/10 Excellent

Benjamin

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
It was the perfect size for our family. Loved the water views from the deck and the fact that it was a beautiful stroll into town. The only downfall was that there was no phone reception and the wifi was terrible. Other then that we are very happy and will gladly stay again :-)
Stayed 3 nights in Apr 2022

4/10 Poor

Sally

Stayed 3 nights in Apr 2022

10/10 Excellent

Gary

Business traveller
Liked: Cleanliness
Great location and convenient to beach and restaurants
Stayed 2 nights in Feb 2022

8/10 Good

Tim

Travelled with family
Lovely spot. No TV reception and needed a handyman to run over.
Stayed 2 nights in Jan 2022

8/10 Good

Kerry

Travelled with family
Great location and views - just loved it! The couches were a bit old and the screen door was broken but overall a fantastic place
Stayed 7 nights in Dec 2021

4/10 Poor

Libby

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
As others have commented, the unit was dirty when we arrived, and multiple major items were unclean, really smelly, not there. or did not work. Disappointing, especially given the price, and not recommended.
Stayed 3 nights in Dec 2021

8/10 Good

Leona

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The location is fantastic overlooking the estuary and a short walk to the beach and town. The unit was very spacious with all the essentials such as kitchenware, washer dryer, toiletries and towels, etc. Although the unit is old and lacked air con, we would definitely stay here again. The reception was also very helpful and friendly.
Stayed 4 nights in Dec 2021

10/10 Excellent

Andrea, Campbelltown

Travelled with family
Liked: Property conditions & facilities
Disliked: Amenities
We loved the Views to the Creek, Its lovely to sit on the balcony and have fresh air. Its in walking distance to shops and restaurants. the apartment was a great size for a family of 4 :) well stocked kitchen, all the utensils and cookware you would need.Only Negative is that We had no wifi working so my teenage kids werent happy about that. :(
Stayed 10 nights in Nov 2021

6/10 Okay

Justin

Liked: Cleanliness, amenities, property conditions & facilities
The apartment was okay. The company managing it Kingscliff Accommodation don't call you back.
Stayed 9 nights in Oct 2021

6/10 Okay

Leanne

Stayed 6 nights in Nov 2021

10/10 Excellent

syndy

Stayed 11 nights in Oct 2021

8/10 Good

Catherine

Travelled with family and small children, Travelled with partner
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
Overall was great heaps of plates cups etc and fully self contained, downfall the day we arrived it smelt like a dust pit and as I have a baby I cleaned 2 x vaccum and 2 x mop and dusting after that was fine, close to everything and wifi etc so night time and movies was good too will be back would be nice if it was cleaned xx
Stayed 8 nights in Sep 2021

8/10 Good

ken

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
well presented. great view.
Stayed 2 nights in Oct 2021

10/10 Excellent

angela

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Best location and views of Kingy creek and I got a great deal and value for money
Stayed 5 nights in Sep 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Overall very good, the apartment was nice if a bit dated and great location close to the main shopping area.
Stayed 5 nights in Jul 2021

4/10 Poor

Sohyuk

Travelled with family
Poor room condition
5 light bulbs are not working. We couldn't use half of the house. But the manager said its not emergency issue so she are not going to call an electrician to fix it. That was it.
Stayed 2 nights in Jul 2021

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness
Cleanliness not quite there
Stayed 4 nights in Jun 2021

10/10 Excellent

Sava Gertruda

Stayed 9 nights in Jun 2021

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Handy to main shopping area including restaurants and clubs
Stayed 4 nights in May 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Amenities
The position of the property near the canal was lovely. The size of the unit was great. I didn't like the stairs from the children’s bedrooms. Quite dangerous. The bathroom had mould in it. Wotif were not upfront with some information.
Stayed 5 nights in May 2021

8/10 Good

Wladyslaw

Liked: Cleanliness, room comfort
Nice place to stay but take own Internet with you
Excellent location, super unit but Internet access very bad.
Stayed 5 nights in Apr 2021

8/10 Good

Verified traveller

Business traveller, Travelled with partner
Liked: Amenities, property conditions & facilities
Lovely location, unit was very good for what I wanted
Stayed 5 nights in Apr 2021

6/10 Okay

Aran

Travelled with family
Liked: Room comfort
Be warned. They charge you a fifty dollar admin fee and 20 dollars a night extra for parking. Nothing worse then hidden fees. Also had horrible wifi reception. Good location and wonderful view. No air-conditioning.
Stayed 3 nights in Mar 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Fantastic location, nice views, very spacious. Only downside was parking very tight for larger cars. Otherwise perfect.
Stayed 3 nights in Feb 2021

6/10 Okay

Verified traveller

Liked: Cleanliness
Great spot, so so apartment
Older apartment. Unfortunately owner have basically filled the main bedroom walk-in closet with equipment and games etc broken hanger space, rusty floor fans and a locked cupboard. Had to move fans to another room to save tripping over them and used a different bedroom for hanging space. Despite the above the apartment kitchen was well equipped and clean. Furniture was older and very uncomfortable. Bed in main bedroom was nearly unsleepable due to old age. Nice to have an en suite. Great sized balcony with slightly obstructed view.
Walk in closet leading to en suite
Stayed 7 nights in Feb 2021
Response from Kingscliff Accommodation on 26 Feb 2021
Hi Carl Thank you for your review! We are so glad you had a fantastic stay with us in Kingscliff. Without your feedback, we cannot improve our services and the product we provide for our guest. Thank you for bringing this to our attention and we will immediately work to improve our service and the product we provide. Cannot wait to see you next time and book you in for another unforgettable stay in Kingscliff and our surrounding towns. Kind Regards, Kingscliff Accommodation.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
The position is fabulous, a wonderful view of life and fun on the cudgen creek. The gardens are lovely and well maintained. we were temped to join in swimming and walking. The unit is becoming a bit tired and dated. We have stayed often. The dining room chairs have to go! Tired and shabby cushions. The emergency information is very out of date.
Stayed 4 nights in Feb 2021
Response from Kingscliff Accommodation on 26 Feb 2021
Thank you for your review! We are so glad you had a fantastic stay with us in Kingscliff. Without your feedback, we cannot improve our services and the product we provide for our guest. Thank you for bringing this to our attention and we will immediately work to improve our service and the product we provide. Cannot wait to see you next time and book you in for another unforgettable stay in Kingscliff and our surrounding towns. Kind Regards, Kingscliff Accommodation

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The apt was very well equipped and fantastic location. A quick drive into the village for everything. Bad reception for my mobile.
Stayed 8 nights in Jan 2021

10/10 Excellent

Brendan, Newcastle

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The apartment was located in a fantastic spot, self contained and in great condition; plenty of space with 4 people enjoying the swimming and local cafes.
Stayed 3 nights in Dec 2020

8/10 Good

Kerry

Liked: Cleanliness, room comfort
Stayed 3 nights in Nov 2020

8/10 Good

Chelsea

Business traveller
Liked: Cleanliness, room comfort
Great location!
The apartment has great potential. Pros: - Great location - Great apartment layout - Everything we need to cook - Comfortable bed - Quiet location Cons: - No onsite assistance - No airconditioning - SUPs available for hire for $25ea, but I wouldn't want to have to pay for the damaged equipment - Despite requesting early check-in (understand it's not always possible), I still wasn't able to check in at 2pm and was told it might be another hour (I had been to the desk at 12.30pm so they knew I was waiting). Finally after putting in a complaint to the manager I was able to check in at 2.30pm.
Stayed 5 nights in Nov 2020

6/10 Okay

Janelle

Disliked: Cleanliness, room comfort
Sad Neglected Piece of Paradise
This apartment is in a great location with incredible views to Cudgen Creek and easy walk to Kingscliff Beach, shops and restaurants. We stayed for 13 days. We had difficulty getting hold of the property managers to arrange a change of towels by the eighth day. They did not return two calls. We were never offered a sheet change or a room service. Unit 16 is looking very sad. The furniture was dirty and warn. The bathrooms were grubby and needed a deep clean. Overall this apartment has been neglected and we experienced attitude from the property managers when we reported the situation. They are totally aware of the issues but have been unable to resolve them. No air conditioning could be an issue over the summer months although we had good breezes when we stayed.
Stayed 12 nights in Oct 2020

6/10 Okay

Verified traveller

Liked: Room comfort
Disliked: Cleanliness
Stayed 5 nights in Oct 2020

4/10 Poor

Kate, Brisbane

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Three bedroom apartment caters for six guests yet only enough hot water for approximately 4 hot showers per day. Ensuite shower was very mouldy. Our apartment was not like the pictures on on Wotif at all.
Stayed 3 nights in Oct 2020

6/10 Okay

Verified traveller

Travelled with partner
Lovely view large apartments parking not the best and a over site in cleaning the oven wasn’t cleaned and it stunk when you opened the door I would think the cleaners need a check list so this doesn’t happen also they have a laundry in the Apartments but no laundry liquid just a thought it would help thanks
Stayed 5 nights in Oct 2020

8/10 Good

Kirsty, Sunshine Coast

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great apartment - extremely well appointed, large living area, comfortable beds, large enough for 2 families. Would definitely stay again.
Stayed 3 nights in Sep 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Step over door tracks and onto balcony needs watching. Received fractured foot from same ! Difficult to get contact with managers.
Stayed 5 nights in Sep 2020

8/10 Good

Verified traveller

Liked: Room comfort
Disliked: Cleanliness
Great location but needs a good clean
The apartment we were in was next door in the Sails complex, unit 3. Terrific view from dining, kitchen and main bedroom of the river out to the ocean.3 b/r for 6 people but only 4 dining chairs. Cleanliness left a lot to be desired. Appeared dusting had not been done for quite a while, inside kitchen window had splash marks over it, which came off with a simple wipe and should have already been done prior to us arriving.Bathroom window and screen was filthy and had corrosion and dust on screen. Shower had mould around seal to bath tub. Everytime you walked on rug in lounge room, you got fibres on you, as the rug either needed a very good vacum or to be replaced. The tv in the bedroom was connected but had no reception. If they gave the unit a good clean, we would definitely stay there again as it was in a very good location
Stayed 6 nights in Aug 2020