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Reviews of The Sebel Twin Towns Coolangatta

3.5 out of 5
The Sebel Twin Towns Coolangatta
Corner of Griffith Street & Wharf Street, Tweed Heads, NSW

Reviews

9.4

Exceptional

Rating 10 - Excellent. 154 out of 208 reviews" "
Rating 8 - Good. 44 out of 208 reviews" "
Rating 6 - Okay. 7 out of 208 reviews" "
Rating 4 - Poor. 2 out of 208 reviews" "
Rating 2 - Terrible. 1 out of 208 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Ameet

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location and the property is tidy.
Stayed 5 nights in Mar 2024
Response from Natasha on 29 Apr 2024
Thank you for your 5* review

10/10 Excellent

Risa

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was great.
Stayed 2 nights in Apr 2024
Response from Natasha on 29 Apr 2024
Thank you for your 5* review

10/10 Excellent

Jiewen

Stayed 1 night in Mar 2024
Response from Natasha on 29 Apr 2024
Thank you for your 5* review

8/10 Good

Deanna

Stayed 1 night in Apr 2024
Response from Natasha on 29 Apr 2024
Thank you for your 5* review

10/10 Excellent

Cameron

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy arrival, parking and room was very nice. Above expectations. Comfy bed, well appointed room and great view. Had breakfast included and it was great. Really good experience from check in to check out. Will be back.
Stayed 1 night in Apr 2024
Response from Natasha on 29 Apr 2024
Thank you for your 5* review

10/10 Excellent

Anna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel just minutes from the beach. The staff were super helpful and the breakfast was great. We'd certainly stay here again.
Stayed 1 night in Mar 2024
Response from Natasha on 2 Apr 2024
Thank you for your 5* Review

10/10 Excellent

Akhil

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome staff. Very clean. Highly recommend
Stayed 1 night in Feb 2024
Response from Natasha on 7 Mar 2024
Thank you for your 5* review

10/10 Excellent

Kerry

Travelled with family
Easy check in and central to everything
Stayed 2 nights in Feb 2024
Response from Natasha on 7 Mar 2024
Thank you for your 5* review

10/10 Excellent

ULrike

Travelled with partner
Liked: Property conditions & facilities
Very big room, very good breakfast, very good value
Stayed 1 night in Feb 2024
Response from Natasha on 7 Mar 2024
Thank you for your 5* review

10/10 Excellent

hong gang

Stayed 3 nights in Feb 2024
Response from Natasha on 2 Apr 2024
Thank you for your 5* Review

10/10 Excellent

Angus, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024
Response from Natasha on 7 Mar 2024
Thank you for your 5* review

10/10 Excellent

Beverly, Richmond

Liked: Staff & service, property conditions & facilities
Stayed 7 nights in Feb 2024
Response from Natasha on 7 Mar 2024
Thank you for your 5* review

8/10 Good

Allan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like its proximity to the Twin Towns Club.
Stayed 3 nights in Jan 2024
Response from Natasha on 7 Mar 2024
Thank you for your positive review

10/10 Excellent

Deslyn

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a fantastic stay at the Sebel twin towns, The staff were wonderful the buffet breakfast was incredible we will definitely be coming back to stay again and again.
Stayed 7 nights in Jan 2024
Response from Natasha on 7 Mar 2024
Thank you for your positive review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Natasha on 7 Mar 2024
Thank you for your positive review

10/10 Excellent

Jackie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and quiet and very comfortable
Stayed 2 nights in Jan 2024
Response from Natasha on 7 Mar 2024
Thank you for your 5* review

10/10 Excellent

Neysa

Stayed 3 nights in Jan 2024
Response from Natasha on 7 Mar 2024
Thank you for your positive review

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
A bit slow at check in and I’m sure they can see on their monitors out the back that people are waiting. If there’s a line and just one person serving, that’s not great service. Also I found the lifts to be particularly slow. One was out of order which didn’t help. Delicious breakfast though!
Stayed 1 night in Jan 2024
Response from Natasha on 7 Mar 2024
Thank you for providing feedback on your stay, we will work to rectify the concerns you have raised and hope to have the opportunity to serve you better int he future

8/10 Good

Isobel

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent breakfast & staff friendly & helpful. Room very tidy & neat. Will visit again
Stayed 6 nights in Jan 2024
Response from Natasha on 7 Mar 2024
Thank you for your positive review

10/10 Excellent

Judy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The refurbished rooms are so much better than the old rooms.
Stayed 1 night in Jan 2024
Response from Natasha on 7 Mar 2024
Thank you for your 5* Review, it is wonderful to hear you enjoyed our refurbish room

8/10 Good

Samantha

Stayed 3 nights in Dec 2023
Response from Natasha on 7 Mar 2024
Thank you for your 5* review

10/10 Excellent

Margaret

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great property, very spacious room, nice bathroom. Great breakfast included to price.
Stayed 3 nights in Dec 2023
Response from Natasha on 7 Mar 2024
Thank you for your 5* review

6/10 Okay

Philip

Disliked: Cleanliness
Clearly the hotel was overwhelmed. Peter at the front was exasperated and blurted out that it was impossible to have my room cleaned as it was dirty at check in with bits of chocolate on the rug and the tables had not been wiped. I told him that I would stay away from my room so it could be cleaned if they would just message me when it was ready. He told me it couldn’t be done and to just lodge a complaint. I explained that I didn’t want to do that. Peter insisted. Here we are.
Stayed 3 nights in Dec 2023

6/10 Okay

Andy

Travelled with family, Travelled with family and small children
Disliked: Staff & service, amenities
Stayed 4 nights in Dec 2023

8/10 Good

Joseph

Stayed 3 nights in Dec 2023

8/10 Good

Riccardo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Warren

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
easy access from hotel to club
Stayed 2 nights in Dec 2023

10/10 Excellent

Trent

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wish we could stay longer.
We loved it. Kids loved it. They want to know when we can stay here again.
Stayed 1 night in Dec 2023

8/10 Good

Peter

Liked: Property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were large and well appointed. Great view of beach.
Stayed 2 nights in Dec 2023

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023

10/10 Excellent

Marianne

Stayed 2 nights in Dec 2023

10/10 Excellent

Kristy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Relaxing, close to everything. Friendly helpful staff ⭐️
Stayed 3 nights in Dec 2023

10/10 Excellent

Ronald J

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cooly might not rock, but Sebel sings.
Great service, good location; spacious room, comfortable bed. Excellent breakfast:
Stayed 2 nights in Dec 2023

10/10 Excellent

Beverly, Richmond

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2023

10/10 Excellent

Karel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023

10/10 Excellent

Wayne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

6/10 Okay

Jennifer

Breakfast was good
Stayed 1 night in Dec 2023

10/10 Excellent

Penelope

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really love the food . We had an excellent dinner and the best breakfast smorgasbord. Loved sitting outside and having a wine overlooking the water in the late afternoon.
Stayed 1 night in Dec 2023

10/10 Excellent

Greg

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Closeness to venue for a concert and access to main area of Coolangatta.
Stayed 1 night in Dec 2023

10/10 Excellent

ron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large room very clean excellent stay
Stayed 2 nights in Nov 2023

10/10 Excellent

Amy

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot, heaps of places to eat drink and shop near by. Excellent buffet breakfast and super comfy bed.
Stayed 1 night in Nov 2023

10/10 Excellent

Michael

Clean and modern facilities. Buffet breakfast was excellent.
Stayed 2 nights in Nov 2023

10/10 Excellent

Beverly, Richmond

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to all areas we needed to go.
Stayed 3 nights in Nov 2023

10/10 Excellent

kevin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenience is the key winner for me at Sebel, stayed many times.
Stayed 3 nights in Nov 2023

10/10 Excellent

Desmond

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff most helpful and cheerful. Breakfast selection of dishes was excellent. Wonderful walkway to RSL.
Stayed 2 nights in Nov 2023

6/10 Okay

Brenda

Stayed 6 nights in Nov 2023

10/10 Excellent

Maryke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Nov 2023

10/10 Excellent

Jenny

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place , will definitely be going back.
Stayed 2 nights in Nov 2023