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Well we rented a double queen room, one of the beds was broken. The room wasn’t cleaned the best and there were hairs on the floor. The vent pushing out air was so loud it sounded like I had my ear up to the turbines of a plane. The water in the bathroom sink got so hot my son burnt himself while trying to wash his hands. The encounters that I had with the girl at check in was less than delightful, she made it very apparent that me asking for a lower level room since I had a pet with me was a huge inconvenience.
Nikki
Stayed 1 night in Jan 2024
Response from Shellie on 24 Jan 2024
Thank you for staying with us during your time in Tyler. I don't show that any of that was reported during your stay, so I will have a training session with the front desk. Thank you for your feedback.
The room was dirty all around the baseboards, you could see hair on the floor.
This hotel is very old, I only booked her because it said it had an excellent rating but it is far from excellent. This is more like a fair rated hotel, similar to a motel 6 quality.
Shelly
Stayed 1 night in Sep 2023
Response from Shellie on 6 Oct 2023
Thank you for staying with us during your time in Tyler.