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Reviews of Regal Inn Gateway Umhlanga

3 out of 5
Regal Inn Gateway Umhlanga
34 Umhlanga Ridge Boulevard, Newtown Center, Umhlanga, KwaZulu-Natal

Reviews

8.4

Very good

Rating 10 - Excellent. 86 out of 206 reviews" "
Rating 8 - Good. 81 out of 206 reviews" "
Rating 6 - Okay. 22 out of 206 reviews" "
Rating 4 - Poor. 9 out of 206 reviews" "
Rating 2 - Terrible. 8 out of 206 reviews" "

8.8/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Miranda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect spot 👌
I really enjoyed my stay beautiful view, just a walk to Gateway Mall, breakfast 😋was delicious. Service very good and they pay attention to details.
Stayed 2 nights in Dec 2021

10/10 Excellent

Felicia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location, cleanliness, comfort and staff
Stayed 2 nights in Oct 2021

10/10 Excellent

margaret

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly and helpful. Nice location.Can walk to Gateway easily. Nice restaurant with good prices. Very enjoyable stay.
Stayed 4 nights in Oct 2021

10/10 Excellent

Mfundo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

8/10 Good

Nompumelelo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
it was amazing, we enjoyed
Stayed 3 nights in Dec 2020

8/10 Good

Sipho

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
how was the experience ?
It was a very pleasant experience and the place to is very clean
Stayed 1 night in Dec 2020

10/10 Excellent

Mphumeleli

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2020

10/10 Excellent

Faith

Stayed 1 night in Oct 2020

8/10 Good

ANDREA

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Great location to all amenities, only disappointing part was at breakfast when i asked for another glass of apple juice i was told to pay an additional R16 over and above the amount i was already charged for breakfast!
Stayed 3 nights in Sep 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Regal Inn Review
We enjoyed our stay at the Regal Inn. We got a good value for money deal through Hotels.com. The location of the hotel is good - close to the beach, eateries and bars.
Stayed 3 nights in Sep 2020
Response from ruth on 30 Sept 2020
Dear Guest Thank you for the feedback. warm regards Ruth Govender

8/10 Good

Roderick

Liked: Cleanliness, staff & service
Bedding was not the best
Stayed 2 nights in Sep 2020

8/10 Good

Sanelisiwe

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Aug 2020

10/10 Excellent

BERSHLIN

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020

8/10 Good

Gerald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are ALL just so friendly and always willing to go the extra mile.
Stayed 9 nights in Mar 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2020
Response from RIU on 14 Mar 2020
Thank you for staying with us, we hope to see again soon.

10/10 Excellent

Sibongile

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tionotch
Stayed 1 night in Feb 2020
Response from RIU on 14 Mar 2020
Thank you for staying with us, we hope to see again soon.

8/10 Good

Shika

Liked: Cleanliness, staff & service, property conditions & facilities
It was good
It was a good stay. Rooms are a bit small and it would be better if they at least had a bar fridge and microwave in the room instead of at reception, especially considering that there is no restaurant in the building
Stayed 2 nights in Nov 2019
Response from RIU on 14 Mar 2020
Thank you for staying with us, we hope to see again soon.

10/10 Excellent

Mrs Navaneethi

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Away from home
Excellent Location, value for money and comfortable
Stayed 1 night in Feb 2020
Response from RIU on 14 Mar 2020
Thank you for staying with us, we hope to see again soon.

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

4/10 Poor

Vanessa

Travelled with family
Disliked: Cleanliness, staff & service
Stayed 2 nights in Jan 2020

2/10 Terrible

Bonani

Disliked: Staff & service, property conditions & facilities, room comfort
Place was small ,tv channels it’s a disappointment water for drinking its a problem Servises is poor
Stayed 3 nights in Dec 2019
Response from RIU on 9 Jan 2020
Thank you for your review. We apologies we did not meet your standards.

8/10 Good

ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from RIU on 9 Jan 2020
Thank you for your review, hope to see again soon.

6/10 Okay

Verified traveller

Travelled with partner
Rooms are clean. Didnt like that there in no bar fridge in room
Stayed 1 night in Dec 2019
Response from RIU on 3 Jan 2020
Thank you for your review

10/10 Excellent

R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019
Response from RIU on 3 Jan 2020
Thank you for your review, we appreciate it.

6/10 Okay

Sean

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2019
Response from RIU on 3 Jan 2020
Thank you for your review, we appreciate it.

10/10 Excellent

Thandi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Response from RIU on 3 Jan 2020
Thank you for your review, we appreciate it.

10/10 Excellent

Lindiwe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay was amazing!
Stayed 4 nights in Nov 2019
Response from RIU on 3 Jan 2020
Thank you for your review.

10/10 Excellent

D

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from RIU on 3 Jan 2020
Thank you for your review, we appreciate it.

8/10 Good

Nompumelelo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from RIU on 3 Jan 2020
Thank you for your review, we appreciate it.

10/10 Excellent

Claudia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from RIU on 3 Jan 2020
Thank you for your review, we appreciate it.

6/10 Okay

Romy

Stayed 1 night in Sep 2019

10/10 Excellent

Zayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019

10/10 Excellent

Sahani

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome and affordable place
Very nice place to stay. Central to most facilities. Short walk to Gateway mall. My only gripe was housekeeping leaves early so I didn't get fresh linen when I requested it on my last evening
Stayed 2 nights in Oct 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
0 stars
I will not give regal inn 3 stars. Rooms are so close that you can hear every sound from the next room. Had to be moved by night receptionist, because of noise from next room.Not suitable for family with kids. Only 10 TV channels, 4 sport , sabc123,etv,mnet action and smile. Beddings were dirty, towels were brown and coarse, complained but no response. Bed and pillows were most uncomfortable. Toilet paper is of the lowest quality. No bar fridge. Restaurant closes at 1pm. You can order from the delivery service booklet in your room but expect to pay double. For a burger advertised at R62, ended up paying R110. Paid for a deluxe room via hotel.com but was given a standard room. Night receptionist left a message for manager and I Emailed the manager to ask for a refund to move to another hotel but no reponse. Stayed in many hotels rangeing from 3 to 5 stars and managers response to complaints were prompt, helpful and efficient that made me want to go back. This is not value for money and the pics of rooms on internet is deceiving. Very uncomfortable and disappointing solo stay.
Stayed 3 nights in Oct 2019

2/10 Terrible

Marius

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

4/10 Poor

nobingtonm

Disliked: Property conditions & facilities, room comfort
Beds needs to be changed
The environment is good, the Hotel looks good but the bed was very uncomfortable, it has a curve it's like a stadium. Even after asking them to change, I got another stadium. I was not happy with this
Stayed 2 nights in Sep 2019

10/10 Excellent

Ismail

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay
Reception was friendly and polite also helpful. Room was nice and clean. Restaurant staff was friendly and so was security. He personally assisted when parking was full and said he will take good care of our vehicle. In the morning he came to us and said everything is ok.
Stayed 2 nights in Sep 2019

10/10 Excellent

PREGGY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value for money
Lovely clean affordable accommodation. Stones throw to Gateway Theatre of shopping. Clean and neat accommodation. Wifi available.
Stayed 2 nights in Sep 2019

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent! Home away from home!
Stayed 3 nights in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

6/10 Okay

Taviah, h

Travelled with group
Liked: Cleanliness
Its location was good and convenient. Else its just a simple 3 star hotel
Stayed 2 nights in Aug 2019

6/10 Okay

Faried

Liked: Room comfort
Disliked: Cleanliness
Regal Inn Umhlanga Ridge
The hotel is very nice except the room service with regards to sweeping properly every day and insisting on keeping a king size duvet inner into a smaller double size inner was disappointing. Furthermore I had an issue with a refund which was eventually (2mths later) resolved. Other than that, the hotel itself, wifi and the location is great.
Stayed 2 nights in May 2019

10/10 Excellent

Thabiso

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Heaven on earth.
Beautiful, fresh and clean. I'm surely coming back here.
Stayed 1 night in Jun 2019

4/10 Poor

Tanika

Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Service
Ayanda and her colleague(can't recall her name) at the reception desk were amazing, excellent service.
Stayed 1 night in Jun 2019
Response from RIU on 17 Jun 2019
Thank you very much for staying with us and we are pleased to find that our stuff made you feel comfortable. Thank you and please do come again.

10/10 Excellent

Sherwin Lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019

8/10 Good

Faried

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean.
Stayed 1 night in May 2019