Umm al-Quwain Emirate Holidays

This property is in an excellent location, surrounded by various restaurants and walking distance to the metro station. The Mall of Emirates is either a 20 min walk or one metro stop. The most positive review goes to the hotel staff. All the staff are extremely helpful, efficient and do go out of their way to make sure customers' are comfortable . However there are issues with the hotel. Every Friday evening the hotel hosts a party on the first floor and the noise travels to the guestroom making it difficult to rest or sleep. The bathtubs and bathroom doors are worn out and has got rusts and stains. When I walk down the corridor and in my room the vents constantly gave out a malodourous himid scent which was unpleasant and I had to open the windows.

Nice location, atmosphere and ambiance in the Palm, great staff from valet, concierge, reception, pool/ beach crew, housekeeping and restaurant service crew, very clean room, amenities are awesome w/ breathtaking view rooftop, spa is an excellent relaxing massage, buffet was several varieties that you’ll enjoy. Highly recommended and definitely will be back again.

THE ROOM CARPET WAS FILTHY AND THE ROOM LOCATION WAS NOISY. WE HEARD LOTS OF THINGS THUMPING AND BANGING DURING THE ENTIRE STAY. THE VIEW WAS HORRIBLE AS WELL. THE ONE SAVING GRACE WAS THE STAFF WAS VERY COURTEOUS

Clean room and staff

The facility is very old, and needs lots of maintenance. The toilets, rooms, carpet and furniture are outdated and very poor. Staff are good and polite.