Umtentweni Hotels

"There was no stay, the host didn't respond at all to give me the keys, waited for the email with details till today nothing. I would like to get my refund. "

"Due to double booking we were left stranded in Africa. No accommodation, no service recovery. I do not recommend using this site or staying here. customer service took 40+ mins to answer and still provided no resolution. Do not use this site or book here if you are traveling with family. "

"Everything was in order very nicely set up. "

"Everything offered was Par Excellent. The Room itself. All the Staff. Especially the Staff from the Breakfast, Lunch and Dinner . The Golf Course."

"Really comfortable self-catering unit, staff friendly & efficient"

"The location and setting was just amazing. Well kept and modern facilities, staff is amazing and we had breakfast every morning, on the porch overlooking the sea. Definitely recommended."

"Lovely units, super clean and amazing for families with young children."

"Place needs a serious upgrade, please INSPECT property as your credibility as hotels.com is on the line! There were cockroaches in room, they only sprayed doom and next day we as guests had to stay in the room. I have used this website for 12 yrs and have never been so horrified at the state of a hotel and the way they handled this issue. Please investigate!! "

"We had high hopes as we drove to the property. The Guesthouse is situated approximately 400 meters away from the road with a circuitous driveway leading to the entry. The foliage was amazing with monkeys flittering amongst the trees. Our room was as described but after 10 minutes in the room there was a heavy mildew odor in the air which seemed to get worse as our stay progressed. The room had no Air Conitioner as was advertised and the private bathroom was no more than a closet with a sliding door which had fallen off of its track, and I was unable to put it back on its track. The room did have a ceiling fan with 4 speeds, but the only ones which worked were either, high, or off. When we used it the sound was like an airplane taking off. We were supposed to spend two days here but we called it quits and left very early the next morning. I do not like leaving poor reviews but unfortunately Royston Hall did not work for us. "