Lubbock Hotel Guide - University Medical Center hotels in Lubbock, United States of America.

"The lady working at the front desk when we checked in was not at all friendly. This was our third time we’ve stayed at this hotel and the swimming pool has always been in horrible shape. The pool was green while we were here on this trip.The room was in good shape except for the air conditioner making a lot of noise. "

"The room had no light - which was probably best because we were not able to see where the awful smell was coming from. The carpet was stained and dirty. The receptionist allowed for a refund that I am waiting on."

"Staff was very nice and helpful. Water took a long time to heat up and then it was just warm enough to take a shower. There was no channel line up in the room and the tv doesn't have a guide option to choose channels and see what is on. "

"Morning staff was friendly and helpful."

"I am little disappointed in this stay. The TV didn't work. The lights in the room had defective light bulbs, there was no ice machine on our floor and the shower flow was barely a stream. This is unusual for the hotel brand. But this was a disappointing experience. Staff was as accommodating as they could be but just couldn't overcome these deficiencies."

"After checking into the room I was washing up and noticed it was dirty behind the faucet, I looked closer and saw an old dried up contact lens. I went and told the front desk and they called house keeping. I decided I’d go for a walk. I was gone for almost 2 hours and when I got back the room still hadn’t been cleaned. I went to the front desk again and complained. One of the ladies there went up and personally cleaned it. I then went to the bar and ordered a rare ribeye and it came out well done, they sent it back and when I got it again it was closer to raw than rare. Kitchen manager came out and talked with me and he made it right. I normally don’t complain but for this price of room and steak my expectations were higher than what I received. Front desk ladies, bartenders and managers of the bar/kitchen were all super friendly and polite. If ever in Lubbock again I will give it another shot."

"Room was a little dated but very clean. They are working on painting and updating. Recommend staying here. The price was great."

"Good stay. Will stay again"

"Clean and comfortable."