Richmond Hotel Guide. Hotels in Upper Shockoe Valley, Richmond, United States of America

"Hot water in the shower didn't work. Dogs were barking. People were loud. Staff were nice. Ac unit was very loud."

"Parking was a bit difficult. The two staff members I dealt with were great. My room had very sparse decor, only a couple of small pictures that could have been purchased at hobby lobby. Being surrounded by brick exterior there was a lot of harsh noise in the afternoon during the breakdown of an event, but all through the night it was quiet and peaceful. I would stay here again."

"I had booked this hotel as a treat for my daughter and myself so that she could have a good relaxing stay the night before we moved her into accommodations for an internship. We spent the whole night listening to the squeak of the elevator. It had need of some repairs clearly and was loud enough to disrupt us all night. It was a shame because we’ve been looking forward to it."

"I checked in around 8 PM to a corner room and the bathroom was very dirty - hair in shower, thick pink mold along slider door, and bottom of shower was super scraped. It almost looked like it hadn't been cleaned. Told hotel staff (3 folks there) and 2 of them seemed annoyed (which I assume was more toward the cleaning crew, but less than professional). They switched my room and again, it was not very clean (again hair on the floor and in sink, pink mold but far less, very scratched shower). I was too tired at this point to bother changing rooms, though in retrospect I should have asked. The hotel staff is hit and miss in terms of customer service and friendliness. Woman working at bar was super nice and friendly. Amenities are great too. Overall I would not stay here again for the cleanliness alone. "

"The hotel isn't clean, the food is horrible and the staff isn't very helpful. Never again!"

"Very comfortable, and clean "

"All good, clean and comfortable hotel. "

"Breakfast was good"

"All of the staff were so friendly, especially the valets. We had a large, beautiful room that was perfect for our needs. Location is great!"