Upstate New York Hotel Guide - Hotels with Restaurant in Upstate New York, New York

"Staff were so friendly, from the front staff to the cleaning staff"

"One of the receptionists was cool, but the hotel is literally a mess. They say the rooms are non-smoking, yet the first room I got reeked of Marlboro cigarettes — it was like a literal hotbox of smoke. Then the second room I got, because I refused to stay in the first one, was a complete mess. The sheets weren’t even cleaned, and housekeeping clearly doesn’t bother changing them. The comforter had stains, and there were literal cigarette burn marks all over it. That’s honestly so gross and unprofessional. They don’t even bother switching to clean comforters. The beds weren’t even comfortable either. The toilet had a leak as well, and there wasn’t even any hand soap provided. The only nice thing was that there was a hairdryer in the room. I’d honestly suggest spending a little more on other hotels when visiting Rochester instead of this one. I definitely took an L on this booking."

"A/C -heat unit was very loud when system was running which made it difficult to sleep. Breakfast was basic but decent."

"The facility looks new from the outside, bed comfortable but carpet dirty, cribs on the floor definitely housekeeping did not vacuum. Requested a blanket we were given a fitted sheet that we had to pick up the front desk as only 1 person is working. Breakfast ok. Music blasting on the floor we stayed into, no one said anything. We will NOT BE BACK ."

"Staff were great. Based on the budget, I can’t expect more."

"It smelled like smoke in our non-smoking room."

"Everything was wonderful- and the lake view balcony was beautiful."

"Room was decently clean. "

"As soon as you walk in the smell of smoke is disgusting. Yhe room is dark and dungy. Would never stay there again. "