Upstate New York Hotel Guide - Luxury Hotels in Upstate New York, New York

"Heat and AC didn’t work!"

"Wont go again. The bar did not open at 4 as advertised. Not sure if it ipened at all one night so we went to another hotel for drinks, our offer said we would get a free gift, we did not, at the pool. They advertise beverage cart service til 4, we called twice, never came. When we spoke to the manager, she never even took her eyes off of the computer, and trust me, we never complain and are easy to please people. Go somewhere else."

"The staff was great. Very helpful and friendly. I have stayed here in the past, but on this visit I could see the need for some major cleaning (staircase carpet}, refurbishment of aged furniture in the room, and replacement of water damaged ceiling tile throughout the facility. If my room is indicative of the condition of others, new mattresses are a must - I spent three nights sunk into the middle of my king bed due to the busted down softness. My key cards took me 6 to 8 tries every time I entered my room, even after asking for new cards. Perhaps new entry mechanisms or doors would be nice. I hope the new owner can restore he grand facade and shine to this facility. E"

"Upon arrival, no toilet paper in the room. Check-in time scheduled but not allowed to until almost 5:00 PM"

"N/A"

"I chose this property due to it being close to the airport. Funny thing, I never heard one plane flying. The first thing that I noticed when walking to our room was how dirty the hall rug was. We were in awe with the size of the room - it was big. We had a double queen size beds with a sofa in the room. The sofa was filthy that I had to put a sheet over the sofa before sleeping on it. There were 4 adults and due to my handicapping condition, I can not sleep in a bed. I sleep sitting up therefore, the reason for sleeping on the sofa. I believe that the sofa has not been cleaned in a while - stains and dirty sections and the sofa bottom had rips in it. The shower inside was clean, the handle was broken and the floor near the shower had caked on with dirt in the corners. Management needs to check rooms or have a list of what needs fixing that the cleaning person(s) fill out on a daily basis or find people who care about their job. The breakfast starts at 4:30 am and goes until 10:30 on the weekends. The lady who runs the breakfast was very polite, sweet and helpful. The breakfast consisted of yogurt, mixed fruit cups, bagels, bread, mini muffins, cereal - 3 different kinds, making of your own waffles, coffee, milk, teas, orange juice, apple juice and cranberry juice, scrambled eggs, sausage and potatoes. The food was hot and delicious. I felt that the parking was safe and it was free. As far as the staff, I only dealt with them in checking in/out. "

"Gentleman at desk was very helpful and nice to me during my stay!"

"Parking way too expensaive and gym is too small. Only 2 treadmills!"

"The room was very clean and larger than I thought. The view of the lake and mountains was superb! Great balcony to sit and relax take in view. I have to say the staff was so friendly and considerate. We had breakfast it was excellent. Our waitress was a charming a lovely person. Would definitely go back."