Exterior
Check availability

Reviews of Universal Hotel Urumqi

4.5 out of 5
Universal Hotel Urumqi
No.76 South Beijing Road, Xinshi District, Urumqi, Xinjiang

Reviews

6.6
Rating 10 - Excellent. 0 out of 3 reviews" "
Rating 8 - Good. 2 out of 3 reviews" "
Rating 6 - Okay. 0 out of 3 reviews" "
Rating 4 - Poor. 1 out of 3 reviews" "
Rating 2 - Terrible. 0 out of 3 reviews" "

7.0/10

Cleanliness

6.0/10

Staff & service

6.0/10

Property conditions & facilities

Reviews

8/10 Good

Wuqiang, Sale

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
It is very convenient to reach the hotel by underground from airport. The facilities are little old. The breakfast is very good.
Stayed 4 nights in Aug 2023
Response from Damon on 24 Sept 2023
Dear Wuqiang,Thank you for taking the time to share your feedback regarding your recent stay at Urumuqi U Hotel. We appreciate your kind words regarding our location and the breakfast. Your satisfaction is our utmost priority, and we apologise for any inconvenience you experienced with the hotel facilities.Would be wonderful to have the chance to welcome you back.Kind regards

4/10 Poor

zhengkai

Disliked: Staff & service
Stayed 1 night in Jun 2023

8/10 Good

Verified traveller

Possibly the best hotel in Urumqi. A solid 4 Star
I had a one night stop over in Urumqi in August 2018. The airline had complimentary hotel arrangement but I booked Universal Hotel on my own. It is a solid 4 star hotel with a luxury ambiance and rooms are tidy and comfortable. The hotel has good restaurants, including one with Muslim (halal) meals. The distance is about 20 Mins from the airport and that makes it quite convenient. There is a night club right beside the property and that does make it a bit noisy. One downside: Hardly any one speaks English at the reception and this one person named BILL was my focal point of contact for queries.
Stayed 1 night in Aug 2018