VON World Pens Hall

Good overall, but not the 5-star experience advertised. We stayed for just under a week in the off-season and enjoyed the warm weather, clean private beach, and pool. The location is great, with easy access to sights, a supermarket and bus stop right outside, and free parking for our rental car. Outdoor areas are spacious with beautiful views, and staff were generally kind, though professionalism varied. The manager followed up on our concerns and offered complimentary bubbles and fruit, which was appreciated. The interiors were the biggest disappointment. Our room was large and clean but very outdated, with a basic bathroom and plumbing issues that required repair. Upholstery around the property is old and worn, the spa area felt dingy and smelled unpleasant, and the indoor bar had the same issue. Food was average. Vegetarian options were limited, and some cheeses tasted freezer-burned. Drinks were overpriced, though the dinner buffet offered good value. The resort provides many activities and feels ideal for families, groups, and retirees who return often. For singles or couples looking for a truly luxurious stay, this feels closer to a 3–4-star experience, and a different property may be a better fit.

Hotel was great, it’s quiet and clean and there is a mass of sunbeds so perfect

If it was possible to give more than 10, I would. This place is definitely worth every penny we spent. 1. Beautiful place, clean and tidy, delicious food in a variety. 2. The dinner restaurants are excellent with a variety of delicious cuisines and styles. 3. All inclusive was excellent. Plenty of varied food throughout the day. Drinks/spicy drinks and more full of surprises and in abundance. 4. And the most important thing is the staff of the hotel. Receptionists are kind and helped us with every passenger (even finding alternative flights and canceling flights) 5. The reception manager Maria was wonderful and kind and upgraded us and took care of our late departure (our flight was early in the morning). We will definitely return to this hotel again.