Dear Carol, Thank you for your wonderful feedback! We are thrilled to hear positive comments about our staff and hotel! We look forward to welcoming you back to Pinnacle Hotels one day soon!Kind Regards, Mackenzie, Front Office Manager

Dear Ana, Your satisfaction is our top priority, and we're so glad to have met your expectations. Thank you for choosing our hotel, and we hope to see you again soon!Warm regards, Jane Pham, Assistant Front Office Manager.

Dear Guest, We appreciate you taking the time to share your experience. It's wonderful to know that you had a pleasant stay with us. We can't wait to serve you again on your next visit.Warm regards, Jane Pham, Assistant Front Office Manager.

Dear Mitchell, We're thrilled to learn that you enjoyed our location! It was our pleasure to ensure your stay was enjoyable. We hope to have the opportunity to host you again in the future.Warm regards, Jane Pham, Assistant Front Office Manager.

Dear Brian, We're thrilled to learn that you've enjoyed our harbourview rooms! It was our pleasure to ensure your stay was enjoyable. We hope to have the opportunity to host you again in the future.Warm regards, Jane Pham, Assistant Front Office Manager.

Dear Cynthia, Your satisfaction is our top priority, and we're so glad to have met your expectations. Thank you for choosing our hotel, and we hope to see you again soon!Warm regards, Jane Pham, Assistant Front Office Manager.

Dear Jessie, Thank you for sharing your positive experience! We're thrilled that we could contribute to making your stay enjoyable. We can't wait to have the pleasure of serving you again in the future.Warm regards, Jane Pham, Assistant Front Office Manager.

Dear Dalina, Thank you for taking the time to leave us a wonderful review! We appreciate your feedback and look forward to welcoming you back one day soon!Kind Regards, Mackenzie, Front Office Manager

Dear Valija, Thank you for your 5 out of 5 review! We appreciate your feedback and look forward to welcoming you back when your in Vancouver!Kind Regards, Mackenzie, Front Office Manager

Dear Kimberley, Our sincere apologies for the inconvenience caused by the fire alarm. Our guest safety is our top priority and we try our best to execute this in an emergency. We look forward to welcoming you back one day soon. Kind Regards, Mackenzie, Front Office Manager

Dear Tammy - Lee,We appreciate you taking the time to leave us a review. We apologize for the confusion coming from the airport. The usual way to get to and from the airport via public transit is very simple and definitely worry free. Please reach out to us anytime by phone in the future. We would be happy to assist with things such as directions. We look forward to seeing you next time.Sincerely,Nick Burrows - Night Manager

Dear Linley,Thank you so much for staying with us and for leaving this perfect 5 out of 5 review. We hope you are back in Vancouver soon. See you then.Sincerely,Nick Burrows - Night Manager

Dear Neil,Thank you for choosing the Pinnacle while you were in Vancouver. It was a pleasure hosting you. Hopefully you will allow us the good fortune to do so again during your next trip. Until then, take care. Sincerely,Nick Burrows - Night Manager

Dear Daniel,We appreciate you complimenting our staff. I will be passing on your kind words directly to Homie. We will see you next time.Sincerely,Nick Burrows - Night Manager

Dear Juan,Thank you very much for staying with us. We sincerely apologize for not providing the experience you deserve. Please reach out anytime to provide us additional feedback. This way we can learn how to make your next stay better than ever.Sincerely,Nick Burrows - Night Manager

Dear Loretta, Our sincere apology for the inconvenience caused by the fire alarm. Having a full hotel with over 400 rooms occupied we did our absolute best to try and communicate with all of the guests during this emergency. We thank you for your understanding. Hope to welcome you back soon.Kind Regards, Mackenzie, Front Office Manager

Dear Catherine, Thank you so much for taking the time to leave us a review! Any feedback you may have for us please don't hesitate to reach out. Kind Regards, Mackenzie, Front Office Manager

Dear Gregory, Thank you for taking the time to leave us a review. We are thrilled to hear wonderful feedback about our lovely staff. We look forward to welcoming you again soon!Kind Regards, Mackenzie, Front Office Manager

Dear Clark,Thank you for being with us during your time in Vancouver. We appreciate you complimenting our views. We look forward to seeing you again soon.Sincerely,Nick Burrows - Night Manager

Dear Michelle, Your positive feedback means a lot to us! We're delighted that you enjoyed your stay, especially our buffet breakfast, and we look forward to providing you with another memorable experience in the future.Warm regards, Jane Pham, Assistant Front Office Manager.

Dear Neil, Thank you for your kind words! We're delighted to hear that you enjoyed your stay with us. We look forward to welcoming you back soon.Warm regards, Jane Pham, Assistant Front Office Manager.

Dear Lisa, We appreciate you taking the time to share your experience. It's wonderful to know that you had a pleasant stay with us. We can't wait to serve you again on your next visit.Warm regards, Jane Pham, Assistant Front Office Manager.

Dear Amanda, Thank you for your glowing review! We're thrilled that you had a great experience during your time here. We'll continue to strive for excellence and hope to see you back soon.Warm regards, Jane Pham, Assistant Front Office Manager.

Dear Jocelyn, Thank you for your 5 star review! We are thrilled to hear you enjoyed our view and our beds. We hope to welcome you back one day soon. Kind regards, Mackenzie, Front Office Manager

Dear Tom, Thank you for your feedback! We are thrilled to hear you enjoyed our hotel. We hope to welcome you back one day soon. Kind Regards, Mackenzie, Front Office Manager

Dear Oleksandr, Thank you so much for taking the time to leave us a review! Any feedback you may have for us please don't hesitate to reach out. Kind Regards, Mackenzie, Front Office Manager

Dear Chantal, Thank you for your 5 star review! We appreciate your feedback and are glad to be your hotel of choice for a weekend away! Looking forward to welcoming you again soon.Kind Regards, Mackenzie, Front Office Manager

Dear Carmen, Thank you for your 5 star review! I will ensure to pass your feedback on to our Restaurant Manager! Thank you for choosing Pinnacle Hotels.Kind Regards, Mackenzie, Front Office Manager

Dear Retro ,Thank you so much for choosing our property during your time in Vancouver. We apologize for not meeting your needs while you were with us. We would love to know how we can do better next time, please reach out to us at your earliest convenience. Until then, take care. Sincerely, Mackenzie, Front Office Manager

Dear Mark, We're thrilled to receive your positive feedback! It was our pleasure to ensure your stay was enjoyable. We hope to have the opportunity to host you again in the future.Warm regards, Jane Pham, Assistant Front Office Manager.

Dear Karsten, Thank you for your review. We hope to welcome you back one day soon.Kind Regards, Mackenzie, Front Office Manager

Dear Ronald, Thank you for your wonderful review. We appreciate your feedback and are thrilled to hear you enjoyed your stay with us. Thank you for choosing Pinnacle Hotels, we look forward to welcoming you again soon. Kind Regards, Mackenzie, Front Office Manager

Dear Pierre, Thank you for your kind words! We're delighted to hear that you enjoyed your stay with us. We look forward to welcoming you back soon.Warm regards, Jane Pham, Assistant Front Office Manager

Dear Susan,Thank you for staying with us, and for taking the time to fill out our survey. We are happy to hear you enjoyed your experience with us.We hope to have you back again in the near future!Thank you,JP

Dear Hua,Thank you so much for staying with us during your time in Vancouver. We appreciate you taking the time to leave a review. We certainly look forward to seeing you again!Sincerely,Nick Burrows - Night Manager

Dear Ping,We appreciate you staying with us at the Pinnacle. We're happy to hear you got to walk around all the beautiful places in Vancouver. Please join us again soon for more sightseeing. Until next time, take care.Sincerely,Nick Burrows - Night Manager

Dear Wendy, Thank you for taking the time to leave us a review. We are thrilled to hear our staff were able to provide you excellent service. We look forward to welcoming you back one day soon.Kind Regards, Mackenzie, Front Office Manager

Dear Shawna, Thank you for taking the time to leave us a review. We apologize for the issues that occurred during your stay. Your feedback helps us to improve our guest experience for the future. We hope you can give us another chance to provide you the customer service you deserve. Kind Regards, Mackenzie, Front Office Manager

Dear Richard,Thank you so much for staying with us. We appreciate you taking the time to leave us this great review. We look forward to seeing you again. Sincerely,Nick Burrows - Night Manager

Dear Tamera,Thank you so much for staying with us during your time in Vancouver. We sincerely apologize for your disappointment during your stay. After looking at your reservation it appears to not be a harbourview booking. This confusion certainly did not lend itself to you having the best trip. When you book with us next please reference this reservation, we would be excited to extend a complimentary harbourview room. With regard to the dishes in the hallway, that is absolutely unacceptable and very out of character for us. Rest assured we will be following up and will certainly be doing better. We really hope we can welcome you back soon Tamera, for the stay you should have had all along.Sincerely,Nick Burrows - Night Manager

Dear Alanna, Thank you for tour wonderful review! We are so happy to hear that you enjoyed your stay with us, and that our location and friendly staff were particular highlights. We work hard to give our guests the finest experience possible, so comments like yours are truly rewarding to hear. We'd love to welcome you back soon!Kind Regards, Mackenzie, Front Office Manager

Dear Lori, Thank you for taking the time to rate our hotel with 5 stars! We're thrilled to hear that you enjoyed your stay with us and that we met your expectations. We strive to provide exceptional service and amenities to all of our guests, and we're delighted that we could do so for you. We appreciate your feedback and hope to have the opportunity to welcome you back in the future for another outstanding stay!Kind Regards, Mackenzie, Front Office Manager

Dear Jane, Thank you so much for taking the time to rate us. We hope to have you back with us soon so you can try our facilities on your next stay!Kind Regards, Mackenzie, Front Office Manager

Dear Lorne, Thank you for your review! We look forward to welcoming you back one day soon.Kind Regards, Mackenzie, Front Office Manager

Dear Betty Anne, We appreciate you sharing the concerns you encountered during your recent stay at our property. Reviews like yours give us an opportunity to address areas of improvement. We will be taking your feedback into consideration as we are always looking for ways to enhance our services.Thank you, Kind Regards, Mackenzie, Front Office Manager

Dear Sara, Thank you for taking the time to leave us a review! I will pass this message on to our team to tell them to keep up the good work! Appreciate your feedback. We hope to welcome you again one day soon. Kind regards, Mackenzie, Front Office Manager