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The Empress Palace
2.5 star property

Hostal in Surrey with business centre

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your current months are May, 2024 and June, 2024.
May 2024
June 2024

The Empress Palace

Photo gallery for The Empress Palace

Front of property
Exterior
Front of property
Family Room
Lobby sitting area

Overview of The Empress Palace

Reviews
2.6

Popular amenities

  • Parking availableParking availableParking available
  • KitchenKitchenKitchen
  • Free WiFiFree WiFiFree WiFi
  • Air conditioningAir conditioningAir conditioning
  • Business servicesBusiness servicesBusiness services

Check out the area

Map
12788 Ross Pl, Surrey, BC, V3V 6E1
  • Popular LocationHolland Park3 min drive
  • Popular LocationGuilford Town Centre9 min drive
  • Popular LocationHard Rock Casino Vancouver15 min drive
  • AirportVancouver, BC (YDT-Boundary Bay)25 min drive
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Room options

View all photos for Deluxe Room, 1 Queen Bed, Courtyard View

Deluxe Room, 1 Queen Bed, Courtyard View

Deluxe Room, 1 Queen Bed, Courtyard View

Highlights

Balcony or patio
Garden
Air conditioning
Heating
Dining table
Smart TV
Egyptian cotton bed sheets
Premium bedding
  • Sleeps 2
  • 1 Queen Bed

View all photos for Elite Room, 1 Bedroom, Garden View, Executive Level

Elite Room, 1 Bedroom, Garden View, Executive Level

Elite Room, 1 Bedroom, Garden View, Executive Level

Highlights

Balcony or patio
Garden
Air conditioning
Heating
Dining table
Smart TV
Egyptian cotton bed sheets
Premium bedding
  • 26 sq m
  • Sleeps 5
  • 1 King Bed and 1 Queen Bed

View all photos for Family Room, 1 Bedroom, Kitchenette, Garden View

Family Room, 1 Bedroom, Kitchenette, Garden View

Family Room, 1 Bedroom, Kitchenette, Garden View

Highlights

Balcony or patio
Garden
Air conditioning
Heating
Kitchenette
Dining table
Smart TV
Egyptian cotton bed sheets
  • Sleeps 7
  • 1 Queen Bed, 1 Single Bed and 2 Single Bunk Beds

View all photos for Basic Room

Basic Room

Basic Room

Highlights

Balcony or patio
Garden
Air conditioning
Heating
Dining table
Smart TV
Egyptian cotton bed sheets
Premium bedding
  • 9 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Economy Room

Egyptian cotton sheets, premium bedding, pillow-top beds, desk

Economy Room

Highlights

Balcony or patio
Garden
Air conditioning
Heating
Dining table
Smart TV
Egyptian cotton bed sheets
Premium bedding
  • 7 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Room

Family Room

Family Room

Highlights

Balcony or patio
Garden
Individually furnished
Individually decorated
Air conditioning
Heating
Dining table
Smart TV
  • 28 sq m
  • Sleeps 8
  • 2 King Beds and 2 Single Beds

View all photos for Presidential Villa

Presidential Villa

Presidential Villa

Highlights

Balcony or patio
Garden
Air conditioning
Heating
Dining table
Smart TV
Egyptian cotton bed sheets
Separate bedroom
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Exclusive Room, 2 Queen Beds, Ensuite, Garden View

Egyptian cotton sheets, premium bedding, pillow-top beds, desk

Exclusive Room, 2 Queen Beds, Ensuite, Garden View

Highlights

Balcony or patio
Garden
Air conditioning
Heating
Dining table
Smart TV
Egyptian cotton bed sheets
Premium bedding
  • Sleeps 4
  • 2 Queen Beds

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About the area

Surrey

Located in Surrey, The Empress Palace is in the city centre and near the airport. Travellers who have shopping on the agenda can visit Coquitlam Centre and Metropolis at Metrotown. Looking to enjoy an event or a game while in town? See what's happening at Pacific Coliseum or Cloverdale Fairgrounds.
Visit our Surrey travel guideOpens in a new window

What's nearby

  • Holland Park - 3 min drive
  • Guilford Town Centre - 9 min drive
  • Hard Rock Casino Vancouver - 15 min drive
  • Coquitlam Centre - 20 min drive
  • Metropolis at Metrotown - 20 min drive

Getting around

  • King George Station - 4 min drive
  • Pitt Meadows Maple Meadows Station - 27 min drive
  • Pitt Meadows, BC (YPK) - 31 min drive

Restaurants

  • The Samosa House - 14 min walk
  • McDonald's - 11 min walk
  • Donegal's Irish House - 3 min drive
  • Kerala Kitchen - 3 min drive
  • Tim Hortons - 2 min drive

About this property

The Empress Palace

Hostal in the business district
Take advantage of a terrace, a garden and a playground at The Empress Palace. Stay connected with free in-room WiFi, with a speed of 500+ Mbps (good for 6+ people or 10+ devices), and guests can find other amenities, such as an outdoor entertainment area and a business centre.
You'll also enjoy perks such as:
  • Self-parking (surcharge), express check-out and meeting rooms
  • Smoke-free property and outdoor furniture
Room features
All guest rooms at The Empress Palace offer thoughtful touches, such as premium bedding and laptop-friendly workspaces, as well as amenities, such as free WiFi and air conditioning.
Extra amenities include:
  • Egyptian cotton sheets and pillowtop mattresses
  • Rainfall showers and toilets with electronic bidets
  • Private fenced gardens, wardrobes/cupboards and communal kitchens

Languages

Arabic, English, Farsi, Hindi

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Uncovered parking on site (CAD 20 per day; includes in/out privileges)
  • Onsite parking options include a carport

Food and drink

  • Couples/private dining

Things to do

  • Playground

Family friendly

  • Children's books
  • Dining table
  • Playground

Conveniences

  • Limited-hour front desk

Guest services

  • One-time housekeeping

Business services

  • Business centre
  • Meeting room

Outdoors

  • Garden
  • Outdoor entertainment area
  • Outdoor furniture
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in hallways
  • Handrails in stairways
  • Smooth flooring in room
  • Upper floors accessible by stairs only
  • Visual alarms in hallways
  • Well-lit path to entrance

More

  • Smoke-free property

Room amenities

Bedroom

  • Egyptian-cotton sheets
  • Pillowtop mattress

Bathroom

  • Rainfall showerhead
  • Shower
  • Toilet with electronic bidet
  • Towels

Entertainment

  • Smart TV

Food and drink

  • Dining table
  • Freezer
  • Paper towels
  • Shared kitchen access

Outdoor space

  • Balcony/patio
  • Fenced yard

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Heating
  • Laptop workspace
  • Shared accommodation

Policies

Check-in

Check-in start time: 2:30 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in fee: CAD 100 for check-in between 10:30 AM and 4:00 PM
Minimum check-in age - 18

Check-out

Check-out before 10:00 AM
Late check-out subject to availability
Late check-out fee: CAD 100
Express check-out available

Special check-in instructions

The front desk is open daily from 2:00 PM - 11:00 PM
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and an access code; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 4:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Access code, staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Cleaning fees vary based on the length of stay.

We have included all charges provided to us by the property.

Optional extras

  • Uncovered self-parking fee: CAD 20 per day (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-in fee: CAD 100 for check-in between 10:30 AM and 4:00 PM
  • Late check-out fee: CAD 100 (subject to availability)
  • Cleaning/housekeeping/linen fee: CAD 19.00 per night
  • Cleaning supplies fee: CAD 10 per day
  • Management fee: CAD 10 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash

We should mention

This property does not have any lifts

Property is also known as

The Empress Palace Hostal
The Empress Palace Surrey
The Empress Palace Hostal Surrey

Frequently asked questions

Is The Empress Palace pet-friendly?

No, pets are not allowed at this property.

How much is parking at The Empress Palace?

Self-parking is available for CAD 20 per day.

What time is check-in at The Empress Palace?

Check-in start time: 2:30 PM; check-in end time: midnight. A fee applies for early check-in (subject to availability). Late check-in is available from 10:30 AM to 4:00 PM for a fee of CAD 100.

What time is check-out at The Empress Palace?

Checkout is at 10:00 AM. Late checkout is available for CAD 100 (subject to availability).

Where is The Empress Palace located?

Located in the heart of Surrey, this hostal is within 2 miles (3 km) of Taj Park Convention Centre, Holland Park and Central City Shopping Centre. Bear Creek Park and Surrey Arts Centre are also within 3 miles (5 km).

The Empress Palace Reviews

Reviews

2.6
Rating 10 - Excellent. 0 out of 28 reviews" "
Rating 8 - Good. 1 out of 28 reviews" "
Rating 6 - Okay. 0 out of 28 reviews" "
Rating 4 - Poor. 4 out of 28 reviews" "
Rating 2 - Terrible. 23 out of 28 reviews" "

3.8/10

Cleanliness

2.8/10

Staff & service

4.0/10

Amenities

3.2/10

Property conditions & facilities

4.0/10

Eco-friendliness

Reviews

2/10 Terrible

Kevin

Business traveller, Travelled with partner
Disliked: Cleanliness
I never checked in could not get close do to a wedding or something being held there tried calling no answer tryed contact Expedia virtual assistance locked the chat so if charged I will have the fee declined
Stayed 1 night in Jun 2023

4/10 Poor

Timothy

Business traveller, Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Thank you for this opportunity hopefully to let the world and more specifically Expedia customers about the Empress Palace. The name and the pictures give you an idea that this is a fantastic hotel. It turns out you are actually renting a room in a house with a shared bathroom. The only good thing I have to say is that the location was convenient. At check-in everyone is there but they will not answer the door or the phone. In fact the locked front door has an intentionally disconnected doorbell. The building has no sign on it which seems strange when you are searching for your hotel. I drove four hours and wanted to just check in and get my key before running off to a meeting. Sometime after two phone calls, I received a text saying come right over and don't forget to bring cash as that is the only form of payment they accept. After I had my meeting, I went to the ATM for the cash rather than getting to use my company travel credit card. At check in, three things happened: first the price was changed from $169 to $175 due to 'utilities' No explanation forthcoming, Second, the lady of the house tried to put us in an inferior room rather than the one we selected. After putting up resistance she allowed me to have the room that we booked. Third, we were introduced to the surprise shared bathroom, definitely not what we booked. You want your own bathroom, it will be a bunch more money! Finally, the bed. A three inch thick mattress on a metal frame with no box spring. Ache!
Stayed 1 night in Aug 2023

2/10 Terrible

Du

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

2/10 Terrible

Robert

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
No parking A house in a uncomfortable neighbor hood Decided to not even go into the place Presently trying to find a different place to spend the night
Stayed 1 night in Jul 2023

2/10 Terrible

Shawn

Business traveller
When we arrived, we were told that the reservation had to be paid in CASH ONLY. Nowhere on the booking were we told this. We have notified our credit card company not to accept any charges.
Stayed 1 night in Jul 2023

2/10 Terrible

Anne

Travelled with family
Disliked: Staff & service
They wanted cash for the stay, didn't know that we had to have cash. It's late and we are tired and we didn't have cash. They said we could go get some. We said we couldn't do we all agreed to cancel. This should be stated in the information before a person books. It was all very weird and I think Expedia should not be using this place to stay.

2/10 Terrible

Aarati

Travelled with family
Disliked: Staff & service, property conditions & facilities
Worst and horrible experience. We (a family of 4) went to see that this place a nothing but someone’s house and the lady I spoke to, did not open the door in spite of constantly ringing the doorbell and calling her. I am shocked to see Expedia having this place on their website. Ultimately we had to search for another place. Worst lifelong experience. Never book this place.
Stayed 1 night in Jul 2023

2/10 Terrible

assol

Travelled with family
Disliked: Property conditions & facilities
5 h later after I got confirmation from Expedia, property sent “urgent message” re cash only pay. Owner asked 270 in cash during the phone call, few hours later requested 279 by text and 299 on arrival . Also asked 30 for parking inside gates. No receipt . Wet carpet. Dirty . Noisy .Top blanket with strong smell urine. “By the way “ mentioning after giving key and showing room: shared bathroom for 3 units! Had to wait for fellow resident who was taking shower for 15 min at 5 am in the morning, stressed trying to catch ferry. In short: dishonesty, very unclean and uncomfortable.
Stayed 1 night in Jul 2023

2/10 Terrible

Cyril

Disliked: Cleanliness, staff & service
Stayed 2 nights in Jul 2023

2/10 Terrible

Tony

Disliked: Cleanliness, staff & service, property conditions & facilities
Ask me to pay cash in advance otherwise they will not let us in. Never hear that before for a real hotel.
Stayed 5 nights in Jul 2023