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Reviews of West Coast Suites at UBC

3.5 out of 5
West Coast Suites at UBC
5961 Student Union Blvd, Vancouver, BC

Reviews

9.2

Wonderful

Rating 10 - Excellent. 204 out of 331 reviews" "
Rating 8 - Good. 98 out of 331 reviews" "
Rating 6 - Okay. 24 out of 331 reviews" "
Rating 4 - Poor. 3 out of 331 reviews" "
Rating 2 - Terrible. 2 out of 331 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Alex D. on 9 Apr 2024
Thank you so much for the positive review. We are glad that you enjoyed your stay at West Coast Suites, and we hope to welcome you again during your next visit to Vancouver.

10/10 Excellent

Karen

Stayed 3 nights in Mar 2024
Response from Alex D. on 19 Apr 2024
Thank you so much for the positive review. We are glad that you enjoyed your stay at West Coast Suites, and we hope to welcome you again during your next visit to Vancouver.

6/10 Okay

Louann

Stayed 2 nights in Mar 2024
Response from Alex D. on 11 Apr 2024
Thank you for your review. We hope we will have the chance to accommodate you again for another stay at West Coast Suites.

8/10 Good

Xiaoli

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s just in the UBC campus, very quiet and safe
Stayed 4 nights in Mar 2024
Response from Alex D. on 20 Mar 2024
Thank you for the review. We are happy to hear that you found your stay quiet and safe in West Coast Suites at UBC. We hope to accommodate you again during your next trip to Vancouver.

10/10 Excellent

Sherry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and excellent room
Stayed 1 night in Mar 2024
Response from Tony T. on 14 Mar 2024
We are glad that you enjoyed your stay with us. We hope to see you again soon!

10/10 Excellent

GLENN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you want to be on campus this is the place to stay. Saved a bunch of money by not needing to rent a car. Took an Uber to and from the Airport.
Stayed 2 nights in Dec 2023
Response from Tony T. on 7 Mar 2024
Thank you for staying with us. We are glad that you enjoyed your stay and hope to see you again soon.

10/10 Excellent

Hal

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Superb experience with first rate lodging and service quality
Stayed 2 nights in Mar 2024
Response from Tony T. on 4 Mar 2024
Thank you for staying with us. We hope to see you again soon!

10/10 Excellent

Clova

Liked: Cleanliness, property conditions & facilities
nice place
Stayed 3 nights in Feb 2024
Response from Tony T. on 12 Feb 2024
Thank you for the 5/5 review. We truly appreciate it!

8/10 Good

Richard

Stayed 3 nights in Dec 2023
Response from Tony T. on 11 Jan 2024
Thank you for choosing the West Coast Suites and for your feedback.

10/10 Excellent

Paula

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this property for our stays at UBC for medical appointments …walking distance to hospital is awesome and having cooking facilities makes the trip less costly.
Stayed 1 night in Dec 2023
Response from Tony T. on 11 Jan 2024
Thank you for the wonderful feedback. We are happy to have been able to host you.

6/10 Okay

Darcie

Travelled with family
Liked: Staff & service, amenities
The heating was a bit noise as was the noise between units. The rainshower was lovely and it was very handy to have the kitchen...and be so close to the bus terminal
Stayed 2 nights in Dec 2023
Response from Tony T. on 11 Jan 2024
Thank you for your feedback. We really appreciate it and are always looking for ways to improve our guest experiences.

10/10 Excellent

CHRISTOPHER

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Tony T. on 11 Jan 2024
Thank you for the 5/5 feedback. We truly appreciate it!

10/10 Excellent

Katrina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick family get away
Family of three stayed in a suite for two nights. The rooms are clean and well kept. The bedding was comfortable. We used the well stocked mini kitchen for simple breakfasts.The room is close to the bus exchange making it easy to get around.
Stayed 2 nights in Nov 2023
Response from West Coast Suites at UBC on 16 Nov 2023
Thank you for staying at West Coast Suites and leaving us a positive review, we really appreciate it and are so pleased you enjoyed your stay. It's great to hear that you found our suites to be clean, well kept and conveniently located. We hope to welcome you back soon.

10/10 Excellent

Brad

Liked: Property conditions & facilities
If you want to stay on the UBC campus this is a great alternative
Stayed 2 nights in Oct 2023
Response from West Coast Suites at UBC on 8 Nov 2023
Thank you for choosing to stay at West Coast Suites. We really appreciate your feedback and hope you had a wonderful stay with us. We hope you will return for another stay soon.

10/10 Excellent

Laurie

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Close to take UBC exsm
Stayed 1 night in Oct 2023
Response from West Coast Suites at UBC on 26 Oct 2023
Thank you for choosing to stay with us! We are so glad you enjoyed your stay and we really appreciate your feedback. We hope you will return for another stay soon.

8/10 Good

Tamara

Liked: Cleanliness, staff & service, property conditions & facilities
Great, convenient place to stay. Would have given 5 stars but we were unaware check in took place in another building so that was confusing. But once that was taken care of, we were pleasantly surprised. Would stay here again.
Stayed 1 night in Oct 2023
Response from West Coast Suites at UBC on 19 Oct 2023
Thank you for staying at West Coast Suites and leaving us a positive review. We are so pleased that you were pleasantly surprised and enjoyed your stay. We hope to be able to accommodate you again in the near future. Thank you!

10/10 Excellent

Myralyn

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the property is clean
Stayed 2 nights in Oct 2023
Response from West Coast Suites at UBC on 16 Oct 2023
Thank you for staying at West Coast Suites and taking the time to leave a positive review. We are pleased to hear that you enjoyed your stay and found our hotel to be clean.

10/10 Excellent

Kathleen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice stay
Spacious and easy as a parent of a student. Shower and beds are great.
Stayed 2 nights in Oct 2023
Response from West Coast Suites at UBC on 12 Oct 2023
Thank you for choosing West Coast Suites! We are so glad you chose us and we are so happy that you enjoyed your stay. We hope you will stay with us again in the near future.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great accommodation, lively surroundings
Excellent accommodation for single person just looking for short term getaway, or for a family on Vacation in the Vancouver area. Front desk service, room cleanliness, linen, etc. all excellent. Transport hub nearby if public transport is needed. A bit pricy but good value for your money.
Stayed 1 night in Oct 2023
Response from West Coast Suites at UBC on 12 Oct 2023
Thank you for staying with us and taking the time to leave us such a positive review - we really appreciate it! We are so pleased that you enjoyed your stay, found most things to be convenient and that you thought our suites were good value for money. We hope to be able to accommodate you again soon. Thank you!

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from West Coast Suites at UBC on 28 Sept 2023
Thank you for staying with us and leaving us a review - we appreciate the 5/5 review! We are so pleased that you enjoyed your stay and wish to welcome you back again soon.

8/10 Good

Dorota

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Accommodated us to check in a little early. Parking was not expensive and with the pass we could park close by. Great place to stay if visiting kids going to UBC. It is a large campus so lots of walking. Clean, modern and relatively quiet.
Stayed 2 nights in Sep 2023
Response from West Coast Suites at UBC on 11 Sept 2023
Dear Guest, thank you for staying with us and leaving us a positive review. We are pleased to hear that you were able to check-in early and found parking to be inexpensive and convenient. We hope you had a wonderful stay and we wish to welcome you back again soon.

10/10 Excellent

D

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from West Coast Suites at UBC on 5 Sept 2023
Thank you for leaving us a 5/5 review! We are so pleased that you enjoyed your stay and we hope you will return soon.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Room Design
Great room design and a beautiful space for our stay.
Stayed 1 night in Aug 2023
Response from West Coast Suites at UBC on 25 Aug 2023
Thank you for staying with us and leaving us a positive review. We are glad you enjoyed your stay and hope to welcome you back to West Coast Suites soon.

10/10 Excellent

Tera

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient for UBC stay
Stayed 1 night in Aug 2023
Response from Tony T. on 14 Aug 2023
Thank you for staying at the West Coast Suites and for your feedback.

8/10 Good

Sandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely stay. Foot noise from above was a little loud in the morning, but it sounded like they had a hyper child, so really no one’s fault there. Would definitely stay again.
Stayed 1 night in Aug 2023
Response from Tony T. on 14 Aug 2023
Thank you for choosing the Gage Suites. We are sorry about the noise and would have been happy to move you to another room. We thank you for your feedback and hope to see you again.

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
We loved almost everything about the property, but the fact that there wasn't a pool to use free of charge was a big disappointment. There are photos of a pool on websites we looked at so we felt misled. We were unpleasantly surprised that we would have to pay $14- 18 per person to use the pool. Other than that though, we're very happy with the hotel.
Stayed 1 night in Aug 2023
Response from Tony T. on 14 Aug 2023
Thank you so much for choosing the West Coast Suites. There is no pool at the hotel but a state of the art pool right across the street. Public swim fees vary by time of the day. We apologize if this was not communicated properly.

10/10 Excellent

Helen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was excellent. Would be an added bonus if there was a TV in the bedroom and would like an oven in the kitchen. Otherwise the suite was excellent for our needs for a week stay while in Vancouver.
Stayed 6 nights in Jul 2023
Response from Tony T. on 14 Aug 2023
Thank you for choosing the West Coast Suites and for the wonderful feedback. We truly appreciate your feedback. If you would like a room with an oven for your next visit, our rooms at our sister property, the Gage Suites, do come equipped with ovens.

8/10 Good

Matthew

Stayed 2 nights in Aug 2023
Response from Tony T. on 14 Aug 2023
Thank you for your feedback. We truly appreciate it!

10/10 Excellent

Nicolas

Stayed 2 nights in Jul 2023
Response from Tony T. on 17 Aug 2023
We are happy to hear that you enjoyed your stay with us. We hope to see you again soon

10/10 Excellent

Nancy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Ideal location to stay if you have someone at the UBC Hospital. Definitely recommend 👍
Stayed 2 nights in Jun 2023
Response from West Coast Suites at UBC on 7 Jul 2023
Thank you for staying with us and taking the time to leave us a 5/5 review - we really appreciate it! We are so glad you enjoyed your stay and would recommend us to others. Thank you!

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent accommodation. Cannot recommend highly enough.
Stayed 1 night in Jun 2023
Response from West Coast Suites at UBC on 30 Jun 2023
Thank you for staying with us and leaving us a positive review - we really appreciate it! We hope to see you return soon.

10/10 Excellent

Corinne

Stayed 2 nights in Jun 2023
Response from Tony T. on 18 Jul 2023
Thank you for your wonderful feedback. We truly appreciate it!

8/10 Good

DT, Calgary

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed for 4 days in June 23 during a visit with family and friends on Vancouvers West Side. Nice suite but the sofa / furnishings are a bit firm and surprisingly, TV had no Canadian news channel but carried FoxNews.
Stayed 4 nights in Jun 2023
Response from West Coast Suites at UBC on 12 Jun 2023
Thank you for staying with us and leaving a positive review. It's great to hear that you enjoyed your stay with us and we hope you had a great time with your family and friends. We are sorry that you found some of the furnishings to be firm, some of our apartments have been recently renovated and therefore this could be why. We hope to welcome you back soon.

10/10 Excellent

Mahesh Kumar

Liked: Cleanliness, staff & service, property conditions & facilities
Safe heaven for families among crowded options
Stayed 2 nights in May 2023
Response from West Coast Suites at UBC on 26 May 2023
Thank you for staying with us and leaving a positive review, we really appreciate your feedback and hope to welcome you back soon.

6/10 Okay

Harpreet

Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2022

10/10 Excellent

Kirsten

Stayed 2 nights in Dec 2022
Response from Tony T. on 9 Jan 2023
We truly appreciate the 10/10 feedback! Thank you for staying at the West Coast Suites.

10/10 Excellent

Tracy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great but need more housecleaning
We were very comfortable in our room -- I would've liked a little bit more housekeeping as the floor got dirty, even though we always took our shoes off. When I called the desk, everyone was very nice, but there were some disconnects with when our room was going to be cleaned. It was cleaned once in our 7 night stay -- would want more.
Stayed 2 nights in Dec 2022
Response from Tony T. on 9 Jan 2023
Thank you for choosing to stay with us. We are sorry for any miscommunications that may have occurred. Housekeeping is currently done on a per request basis. That being said, we are currently looking at increasing our housekeeping services and will implement new policies soon.

10/10 Excellent

Tracey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved that it is on campus and not incredibly expensive ! Very clean !
Stayed 3 nights in Nov 2022
Response from Tony T. on 9 Jan 2023
Thank you for staying with us! We hope to see you again soon.

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value with a one better suite perfect for visiting family at UBC
Stayed 2 nights in Nov 2022
Response from Tony T. on 9 Jan 2023
We appreciate your feedback for us and hope that you had a good visit at UBC. We hope to see you again at the West Coast Suites on your next visit.

6/10 Okay

Chih Hung

Travelled with partner
Liked: Cleanliness, staff & service
Good for student family members but not for regular travlers.
Stayed 1 night in Oct 2022
Response from Tony T. on 2 Nov 2022
Our hotel is open to all guests and operate as a full-time hotel. We are sorry that you were not completely satisfied with your stay and appreciate your feedback.

10/10 Excellent

Norman

Liked: Cleanliness, staff & service
Great location to catch city bus service
Stayed 2 nights in Oct 2022
Response from Tony T. on 2 Nov 2022
Thank you for choosing to stay with us. We just steps away from a major bus exchange and are happy that you found it convenient.

10/10 Excellent

Mong Hwai, Redmond

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
away from busy city life and quiet
Stayed 1 night in Oct 2022
Response from Tony T. on 26 Oct 2022
We are happy to hear that you enjoyed the peace and quiet of our hotel . We hope to see you again next time you visit Vancouver.

10/10 Excellent

Felicia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 1 night in Oct 2022
Response from Tony T. on 26 Oct 2022
Thank you for your feedback. We truly appreciate it!

10/10 Excellent

Bryan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from Tony T. on 26 Oct 2022
Thank you for staying with us!

8/10 Good

Rose, Culver City

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The area is nice & safe. We love it and shall return.
Stayed 2 nights in Oct 2022
Response from Tony T. on 26 Oct 2022
Thank you for choosing the West Coast Suites. We are happy that you found our hotel nice and safe. We appreciate your feedback.

8/10 Good

Charles

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
UBC - Hotel
There are no typical hotel facilities available. Check-in is done in another building. In the room, no information about the area, like restaurants, grocery stores etc. Air conditioner did not work the first day but did get repaired.
Stayed 3 nights in Oct 2022
Response from Tony T. on 26 Oct 2022
We are sorry that your stay was not up to par. We appreciate your feedback and will work to improve our services and amenities.

8/10 Good

Carol, Saint Cloud

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 3 nights in Oct 2022
Response from Tony T. on 26 Oct 2022
Thank you for choosing the West Coast Suites. We truly appreciate it!

8/10 Good

Ruby

Stayed 1 night in Oct 2022

2/10 Terrible

Suresh

Stayed 1 night in Sep 2022
Response from Diane on 2 Oct 2022
Good day Suresh! Thank you for staying with us. I am reaching out to check the experience of your stay. I will be happy to discuss if you have concerns or questions that you want to share with us. Thank you and I look forward to hearing from you soon!

8/10 Good

Carol, Saint Cloud

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hard to find correct building on campus. Needs better signage. Love the room!
Stayed 1 night in Sep 2022
Response from Diane on 2 Oct 2022
Hi Carol. Thank you for sharing your thoughts about our property. We appreciate your feedback about locating buildings. We will take note of this to ensure that our Guests will have the right and clear directions before they leave the desk. Thank you and we look forward to your future stay!