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Reviews of Best Western Global Express

3 out of 5
Best Western Global Express
Carretera Federal Veracruz-Xalapa Km.11, Colonia Campestre. C.P., Veracruz, VER

Reviews

7.4

Good

Rating 10 - Excellent. 90 out of 334 reviews" "
Rating 8 - Good. 118 out of 334 reviews" "
Rating 6 - Okay. 67 out of 334 reviews" "
Rating 4 - Poor. 30 out of 334 reviews" "
Rating 2 - Terrible. 29 out of 334 reviews" "

7.6/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Mayra

Stayed 1 night in Apr 2024
Response from HOTEL BEST WESTERN GLOBAL EXPRESS on 2 May 2024
Estimada Mayra; gracias por completar la encuesta y por su puntuación, esperamos que vuelva pronto.

8/10 Good

Juan

Travelled with partner
Liked: Staff & service
We like very much but the pool was dirty n not enough chairs around people don’t fall the rules ( glass bottles)
Stayed 3 nights in Mar 2024
Response from HOTEL BEST WESTERN GLOBAL EXPRESS on 12 Apr 2024
Estimado Juan; muchas gracias por completar la encuesta y por su puntuación, es muy importante para nosotros lo que nos menciona respecto a la alberca, ya que nos ayuda con la mejora continua, y agradecemos que se haya percatado de eso, esperamos que vuelva pronto. Saludos !

8/10 Good

MOISES

Travelled with family
Liked: Cleanliness, staff & service, amenities
I want to be honest the hotel is a little old my family didn’t feel confortable staff was really good location is not far from hotel restaurant closes early we arrived around 9 pm and we had to drive around to find a place to eat
Stayed 1 night in Dec 2023
Response from HOTEL BEST WESTERN GLOBAL EXPRESS on 4 Jan 2024
Estimado Moises; gracias por completar la encuesta relativa a su reciente estadía en uno de nuestros hoteles. Su satisfacción es importante para nosotros y utilizaremos sus comentarios y opiniones para realizar mejoras y asegurarnos de ofrecer la mejor experiencia. Saludos !

6/10 Okay

Gretchen

Liked: Property conditions & facilities
Disliked: Staff & service
The place is ok staff seem kind of rude and mean
Stayed 1 night in Dec 2023
Response from HOTEL BEST WESTERN GLOBAL EXPRESS on 7 Dec 2023
Estimado Gretchen; agradecemos que se haya tomado unos minutos para responder la encuesta, de parte de todo el staff le ofrecemos una disculpa, del punto que nos hace mención, ya estamos trabajando en la mejora, si requiere de mayor atención puede comunicarse conmigo al 2292010900 y con gusto lo atenderé. Saludos y que tenga un excelente día.

6/10 Okay

Tom

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Oct 2023
Response from HOTEL BEST WESTERN on 27 Oct 2023
Estimado Tom; agradecemos su puntuación en nombre de todo el equipo que conforma el Hotel, esperamos vuelva pronto. Saludos !

10/10 Excellent

Jaime

Business traveller
Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023
Response from HOTEL BEST WESTERN on 16 Oct 2023
Estimado Jaime; agradecemos su puntuación esperamos vuelva pronto, si requiere de mayor atención con gusto puedo atenderlo al 2292010900. Saludos!

2/10 Terrible

Jorge

Business traveller
Disliked: Property conditions & facilities
I travel a lot for work and this room is probably the worst that I've ever stayed in. The bed was rock hard, the AC remote control didn't work until I replaced the batteries with my own, the toilet never wanted to flush completely, and the shower was atrocious. The shower head was filthy and broken, the handles almost fell off, and there was a film on the shower floor before I got in it. No view to speak of and if I wasn't flying out in the next 10 hours I probably would have left and found another place to stay. As it was, the 8 hours spent there was more than enough.
Stayed 1 night in Aug 2023
Response from Best Western on 29 Aug 2023
Buen día ! Agradecemos sus comentarios, le ofrecemos una enorme disculpa, estamos trabajando en ello para ofrecerle un servicio de mayor calidad. Saludos !

2/10 Terrible

joseph

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Very disappointed with this property being labeled a Best Western. Staff was nice. Room and area disgusting. Mildew smell in the room. Mildew on the curtains, plumbing bad, cold water pressure low. Towels are dingy. Wifi didnt work. Tv screen distorted and not working properly. Hallways dark and scary. We got this room because of the proximity to the airport. We checked out the same day because of the room condition. We got an Air Bnb instead for triple the price but for a good night sleep. Read other bad reviews after the fact, we completely agree with the bad reviews, except the staff was nice.
Stayed 1 night in Jul 2023
Response from michelle bustos on 10 Aug 2023
lamentamos su experiencia trataremos de mejorar el servicio le agradecemos su comentario

8/10 Good

Claudia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good price
Stayed 3 nights in Jul 2023
Response from michelle bustos on 10 Aug 2023
gracias por su puntuacion

2/10 Terrible

Gustavo

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The front desk lady was very rude with a attitude.
Stayed 2 nights in Jun 2023
Response from michelle bustos on 10 Aug 2023
gracias por su puntuacion

4/10 Poor

Judy

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Choose wisely this is not it
Quite disappointed, rooms had a strong mold smell, dirty bathroom especially the sink. The toilet would get stuck and not flush sometimes. Food at the restaurant was flavorless except for the kind server he was great.
Stayed 1 night in Jun 2023
Response from michelle bustos on 10 Aug 2023
gracias por su calificacion

6/10 Okay

Nancy

Liked: Cleanliness
Unreliable internet causing non existent WiFi.
Stayed 1 night in Jun 2023
Response from michelle bustos on 10 Aug 2023
gracias por su puntuacion

4/10 Poor

Jenny

Stayed 1 night in May 2023
Response from Best Western on 29 Aug 2023
Buen día! Agradecemos su puntuación.

2/10 Terrible

Sarasuadi

Stayed 1 night in Mar 2023
Response from MICHELLE BUSTOS on 9 May 2023
Gracias por su puntuacion

6/10 Okay

Eric

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
We reserved a bus as transportation, but nobody came. The driver took the keys and wasn’t around. We had to tell the front desk lady to call a Taxi. Then the taxis never showed up so had to go to the street and look for one. Almost missed my flight.
Response from MICHELLE BUSTOS on 9 May 2023
lamentamos no haber podido brindarle el servicio correspondiente

10/10 Excellent

JOSE

Response from Best Western on 29 Aug 2023
Buen día! agradecemos su puntuación. Saludos!

10/10 Excellent

Gustavo

Stayed 1 night in Dec 2022

2/10 Terrible

Ner, Orem

Liked: Cleanliness
Disliked: Staff & service, amenities
Staff was rude and unhelpful. The main reason why this hotel was chosen was because of its shuttle service to the airport, a service they declined to offer. Last time this hotel will be used.
Stayed 1 night in Dec 2022

6/10 Okay

Eliezer

Stayed 1 night in Nov 2022

10/10 Excellent

Fidel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022
Response from Rafael on 28 Nov 2022
Gracias por su comentario y nos es grato saber su estancia fue placentera. Lo esperamos pronto de regreso.

2/10 Terrible

Justin

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Toilet didn’t work. No hot water, we asked to front desk to look into it. They never followed up or fixed anything.
Stayed 1 night in Oct 2022

10/10 Excellent

Estefania

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was awesome
Stayed 1 night in Aug 2022

10/10 Excellent

Jaqueline

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

10/10 Excellent

Horacio

Stayed 1 night in Aug 2022

10/10 Excellent

Estefania

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable
Stayed 1 night in Jul 2022

10/10 Excellent

FRANK

Liked: Cleanliness, staff & service
Stayed 3 nights in May 2022

10/10 Excellent

Gretchen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2022

8/10 Good

Marusa

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
The hot water never came out, I had a partial shower because I could not bare the temperature
Stayed 1 night in Jan 2022
Response from Elizabeth Arenas on 5 Jan 2022
Gracias por completar la encuesta sobre su estadía reciente en nuestra propiedad. Su negocio es muy importante para nosotros y valoramos sus comentarios. Al decirnos lo que le gustó de su estadía y cómo podemos mejorar, nos está ayudando a brindar una experiencia superior para usted y otros huéspedes en el futuro. Esperamos que vuelva pronto a vernos. Si puedo ser de ayuda en el futuro, no dude en comunicarse conmigo al 01229 20 10 900. Gracias nuevamente por tomarse el tiempo para completar la encuesta. Agradecemos su fidelidad a nuestra marca.

8/10 Good

Angelica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only think I didn’t like was that hot water took forever to come out
Stayed 1 night in Jan 2022
Response from Elizabeth Arenas on 5 Jan 2022
Gracias por completar la encuesta sobre su estadía reciente en nuestra propiedad. Su negocio es muy importante para nosotros y valoramos sus comentarios. Al decirnos lo que le gustó de su estadía y cómo podemos mejorar, nos está ayudando a brindar una experiencia superior para usted y otros huéspedes en el futuro. Esperamos que vuelva pronto a vernos. Si puedo ser de ayuda en el futuro, no dude en comunicarse conmigo al 01229 20 10 900. Gracias nuevamente por tomarse el tiempo para completar la encuesta. Agradecemos su fidelidad a nuestra marca.

8/10 Good

jorge, Indianapolis

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Very good place
Stayed 1 night in Oct 2021
Response from Elzabeth Arenas on 28 Oct 2021
Buenas tardes agradecemos su reciente estadía en nuestro hotel esperamos todo haya sido de su agrado. Esperamos vuelva pronto!

2/10 Terrible

Gil D

Stayed 3 nights in Jun 2021
Response from Elizabeth Arenas on 5 Nov 2021
Buenos días, agradecemos de antemano su reciente estadía en nuestras instalaciones, su puntuación y comentario es muy importante y la valoramos mucho, esperamos que su estancia en nuestro hotel haya sido el esperado, si fue lo contrario nos encataria se comunicara con nosotros para poder dar seguimiento a su caso, respecto a la falla que haya tenido nuestro servicio. Asi mismo quedo pendiente de cualquier duda o aclaración respecto a su estancia.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Great price great services
Stayed 4 nights in Jun 2021
Response from Elizabeth Arenas on 16 Jun 2021
Good morning, we appreciate your recent stay at our facilities, we hope you will return soon.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to airport.... 5 minutes but no free shuttle, you need a taxi
Stayed 1 night in Mar 2021

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
If you are an American I would NOT recommend staying here. No hot water, or when it works you have to wait 15 minutes for it to come. Towels like sandpaper, sheets itchy. Pool was dirty and paint chipping. Arrived with the next room overs tv super Loud, could hear everything. Requested a room change, had to argue with the rude front desk for one. Manager who was an older man was nice. But all in all there’s much better hotels than this. With the price wasnt expected luxury but also much worse than I had hoped.
Stayed 1 night in Feb 2021
Response from Elizabeth Arenas on 28 Feb 2021
Thank you for commenting and rating on your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Good

Rodrigo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to airport
I stayed only 1 night close to the airport. It's got an OXXO downstairs (convenience store) which is very confy since there's not too many place on the area.
Stayed 1 night in Feb 2021
Response from Elizabeth Arenas on 23 Feb 2021
Buenos días, agradecemos mucho su reciente calificación ya que es muy importante para nosotros y hacemos valer sus comentarios, el decirnos que le gustó de su estadía y como podemos mejorar. Lo esperamos pronto.

10/10 Excellent

Ner

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was from the moment I arrived to the moment I had to leave. I was offered the shuttle to the airport, and it super convenient.
Stayed 1 night in Dec 2020
Response from Mrs. Monica on 29 Dec 2020
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Elizabeth Arenas Sales

8/10 Good

Jesus

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice airport hotel
We checked in late and were happy to find the restaurant still open. Room was clean, quiet , and comfortable.
Stayed 1 night in Feb 2020
Response from Reservaciones. on 2 Mar 2020
Thank you for your opinion, we are glad you enjoyed your stay with us we hope to visit us again soon

8/10 Good

Verified traveller

Liked: Cleanliness
Stayed 1 night in Feb 2020
Response from Reservaciones. on 25 Feb 2020
Gracias por su opinión. Esperamos vuelva pronto.

8/10 Good

S Alice

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from RECEPCION on 17 Feb 2020
Gracias por su opinion. Esperemos regresen pronto a visitarnos

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good a safe place to stay friendly staff close to the airport
Stayed 1 night in Feb 2020
Response from Michelle Bustos on 14 Feb 2020
Gracias por sus comentarios. Esperamos regrese pronto a visitarnos.

10/10 Excellent

Angeles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recomendable
Muy limpio y cómodo
Stayed 1 night in Dec 2019
Response from Reservaciones on 14 Feb 2020
Gracias por elegir hospedarse con nosotros. Su opinion es muy importante para nosotros.

2/10 Terrible

Verified traveller

Disliked: Staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2020
Response from reservaciones on 25 Feb 2020
Gracias por su opinión. Esperamos vuelva pronto.

8/10 Good

Javier

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay but the water was cold to take a shower.
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel in a great location.
Great location! In front of the airport. And the rooms were clean and comfortable.
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really liked the working air-conditioning in the rooms we had rented.
Stayed 1 night in Jun 2019

6/10 Okay

Verified traveller

Liked: Staff & service, property conditions & facilities
Just ok
Receptionists were super helpful and welcoming, they went above and beyond. The hotel is acceptable for a breve stay. The problem we had was that neighbors on both sides decided to stay up late and be noisy.. walls are pretty thin. We enjoyed the pool the first day but the morning found a mess, some guests had a party and didn't clean after themselves.... We didn't want to go into the pool after that.
Stayed 2 nights in Jun 2019

8/10 Good

Verified traveller

Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Just a Hotel that has seen better times, however it was very clean, well maintained and is the closest to Veracruz Airport. Unfortunately they do not have an Airport shuttle, which would make it much more desirable.
Stayed 1 night in Nov 2018

8/10 Good

Grebro86, Westlake, TX

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bed was very firm. Hotel was very clean and service was good. I would say this hotel is a good value.
Stayed 1 night in Oct 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
The hotel is not located where google maps shows it. This was a huge inconvenience
Stayed 1 night in Oct 2018