Vernon Hotel Guide - Ski Hotels in Vernon, New Jersey

"They gave us a different room than i booked. It was dirty noisy and old."

"Very good "

"Hotel was under renovation. We were informed prior that the pool was under renovation but not the entire hotel. Most of the 3rd floor was under construction. There were rooms on the second floor under construction. The carpets were dirty and WiFi was intermittent. Front desk was helpful and allowed us to cancel our reservation and provided a full refund. Perhaps it will be better in the future. "

"Staff constantly watching every move you make "

"We tired to check in to our room just before 11pm, the code was incorrect. We went back to the lobby and by sheer luck a person who worked there ran into us. He was able to call someone to get the correct code. Customer Service is not bad it’s just not there at all. You are on your own. "

"What a complete and utter lack of customer service and accommodation by this property. First on this booking: Had to extend a friend who was staying Saturday night, Booked this room at 9am and got confirmation. My friend's reservation was to extend with the new one. Front desk locked him out after shift change. They could not find the reservation and deactivated his keys. He returned at 6pm in panic. The front desk manager Ken was accomodating and let him take a brief nap while he sorted out the confusion. Ken also gave him a new room as my friend had issues with the last room. Besides Ken the Front Desk team is rude and curt and ignorant. Had issues Friday and Saturday with another reservation. Family who owns property is great but their 2 staff members Friday morning and Saturday evening are incompetent and nasty."

"Really nice "