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Reviews of Holiday Inn Express Hotel & Suites Vestal, an IHG Hotel

2.5 out of 5
Holiday Inn Express Hotel & Suites Vestal, an IHG Hotel
3615 Vestal Pkwy E, Vestal, NY

Reviews

9.2

Wonderful

Rating 10 - Excellent. 655 out of 1001 reviews" "
Rating 8 - Good. 249 out of 1001 reviews" "
Rating 6 - Okay. 59 out of 1001 reviews" "
Rating 4 - Poor. 24 out of 1001 reviews" "
Rating 2 - Terrible. 14 out of 1001 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

carole

New
Stayed 1 night in Apr 2024

10/10 Excellent

AnnMarie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

2/10 Terrible

Eve

Liked: Cleanliness
Disliked: Staff & service
The heat was broken in my room. It was 67 Degrees. Too cold to take shower in morning. Extremely uncomfortable and when telling front desk, nothing. Said because I went through Expedia, nothing they could/would do.
Stayed 1 night in Apr 2024

6/10 Okay

mike

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Heater is not working. Blowes cold air. Room is cold.
Stayed 1 night in Apr 2024

10/10 Excellent

Sachin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful experience. Great staff
Stayed 1 night in Mar 2024

10/10 Excellent

Andrei

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Erin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice breakfast. Tub old and rusted. Comfortable bed
Stayed 1 night in Mar 2024

2/10 Terrible

Tiana

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
There were insects and spiders crawling in the bed with my daughter. She is now petrified. We complained to the front desk our room was moved and we did not feel safe. The pool area is dangerous. It is outrageously slippery. While walking slowly my whole family fell multiple times. I have a 5 year old daughter and a 6year old nephew. We couldn't stay at the pool long due to the slippery conditions. Multiple people were falling.
Stayed 2 nights in Mar 2024

4/10 Poor

Jodi

Travelled with family, Business traveller
Disliked: Property conditions & facilities
Loud explosion outside our window, lost power, no internet, no phone , elevator didn’t work.
Stayed 1 night in Feb 2024

10/10 Excellent

mzia

Liked: Cleanliness, staff & service, property conditions & facilities
Very Clean
Stayed 1 night in Jan 2024

8/10 Good

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

4/10 Poor

Nicole

Travelled with family and small children
Liked: Cleanliness, staff & service
We paid for the larger suite hoping to have a good experience. We actually had to put the air on.. the room was so hot we couldn't even sleep... It was terrible...we were debating jumping in the shower at midnight..no matter how low we put heat.. it was super hot ..we also couldn't get cool water out of the bathroom sink to wash our face to cool down.. it was only warm and hot....my son wanted to take a sip in the pool... He said it was cold. . then a family with five children were in there screaming at the top of their lungs and jumping on each other., he was in there for 10 minutes and wanted to get out...it was frustrating when you pay that much for one night and it was more stress than anything... breakfast included was pretty good...
Stayed 1 night in Jan 2024

4/10 Poor

Jessica

Travelled with family, Travelled with group
Liked: Cleanliness
Disliked: Staff & service
Vestal location sucks
Im not impressed i rented two rooms for my daughters birthday pool was closed most of the time for maintance or no one available to let us in which we dont have to do at ither hotels kids were treated badly over the dumbest things by employees and all around i will never go to this location again after all our hotel stays with holiday inn vestal was a horrible expwrience and for that price i expected better
Stayed 1 night in Jan 2024

8/10 Good

Martin

Stayed 1 night in Jan 2024

10/10 Excellent

Jesi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in and out, pool and clean.
Stayed 2 nights in Dec 2023

10/10 Excellent

Dave

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay!
We had a great stay in late December 2023. The room and bathroom were very clean, the beds were comfortable, and there was ample storage for our clothing and luggage. The breakfast each morning was delicious and offered a great variety. The pool area was clean and much enjoyed by our children. I appreciate the extra safety of having to be let in to the pool door with a front desk key. We will definitely stay here on future trips.
Stayed 3 nights in Dec 2023

10/10 Excellent

Aneesh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing specifc to report
Stayed 1 night in Dec 2023

10/10 Excellent

qasid

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The customer service was amazing and the rooms were super spacious and clean
Stayed 1 night in Dec 2023

8/10 Good

Kristine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Darlene

Stayed 1 night in Dec 2023

6/10 Okay

Lillian

Business traveller
Liked: Cleanliness, amenities
Disliked: Staff & service
Our checkin took a very long time and I had reserved two hotel rooms on expedia, but I was only given one room upon check in and had to re book the second room even though I had received confirmation through expedia that two rooms were booked.
Stayed 1 night in Nov 2023

10/10 Excellent

Tamara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel room and staff was amazing my kids had fun swimming and loved the room
Stayed 1 night in Nov 2023

8/10 Good

Elisabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Marcella, Southold

Stayed 1 night in Oct 2023

8/10 Good

Darlene

Stayed 1 night in Oct 2023

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

David

Stayed 1 night in Oct 2023

10/10 Excellent

Chuck

Travelled with partner
Clean rooms. Excellent breakfast.
Stayed 3 nights in Oct 2023

10/10 Excellent

Mel, Cheektowaga

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean. Easy check in and great free breakfast
Stayed 1 night in Sep 2023

10/10 Excellent

Franklin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. I would highly recommend to anyone traveling for work or leisure.
Stayed 1 night in Sep 2023

2/10 Terrible

Jessica, Middle Island

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Awful
Stayed 1 night in Sep 2023

8/10 Good

Juraj, Belle Mead

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This was a comfortable, clean place to stay, convenient to University. Good selection for breakfast.
Stayed 1 night in Sep 2023

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

CHUN PONG

Stayed 1 night in Sep 2023

10/10 Excellent

Jessica, Bayside

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

8/10 Good

Annie X

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and quiet. Staff was kind. Just the Korean restaurant nearby we went to was unfriendly. We ended up eating Uber delivery. But it’s not hotel’s fault at all.
Stayed 1 night in Aug 2023

8/10 Good

Nicole

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly
Stayed 6 nights in Aug 2023

4/10 Poor

Dave

Disliked: Staff & service
Stayed 1 night in Aug 2023

10/10 Excellent

SHARON

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay and great location!
Stayed 1 night in Aug 2023

10/10 Excellent

Alexander John, fitchburg

Travelled with partner
Liked: Amenities
Large rooms, friendly staff, reasonable price.
Stayed 2 nights in Aug 2023

6/10 Okay

Rawlisha

Stayed 1 night in Aug 2023

10/10 Excellent

Kenneth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property was clean and well kept. They also had stations for charging electric vehicles!
Stayed 1 night in Aug 2023

8/10 Good

Laura

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family stay
Wonderful!
Stayed 2 nights in Aug 2023

10/10 Excellent

Diane

Stayed 1 night in Aug 2023

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was clean and very comfortable for our one night stay. The staff was very friendly. The breakfast looked great although we didn’t have time to eat any of it.
Stayed 1 night in Aug 2023

6/10 Okay

Erin

Travelled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2023

10/10 Excellent

MaryBeth

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Very clean and friendly staff
Stayed 1 night in Aug 2023