Washington Hotel Guide - Victims of Communism Memorial hotels in Washington, United States of America.

"The hotel has great decor, and the room was big and well appointed with a fantastic view - but the service was patchy, and the hotel’s overuse of tech and AI in favour of actual service was genuinely annoying. For example: We arrived about 8pm after a long flight from abroad (with a young child) and after asking how to sort dinner, I was told on check-in that the room service wasn’t operating that night (with no explanation or apology). Dragging a jet lagged child to the restaurant wasn’t feasible, but I was offered no solutions, and when I asked if I could use Ubereats or similar, I was told I could but would need to collect it myself from the lobby (less than ideal with a sleepy child - this is definitely not a hotel staffed by people who understand children). Once it was delivered, I asked the hotel for crockery, cutlery and glassware and was only able to reach an AI answering service, so I ended up running around the hotel’s bar and cafe to collect whatever I could find - which was basically only flimsy, unusable disposable plastic ware. On our second morning I attempted to order breakfast room service, which has to be done through a QR code with no ability to engage with a human, and has to be paid for by credit card rather than charged to the room. I was told there was an error and after clicking on the notification several times I realised it had charged my card 5 times - and the food didn’t even arrive! It was only after I phoned the front desk anything was done"

"They do not have a pool as advertised closed in 2020"

"I travel a lot and stayed at the Royal Sonesta Capitol Hill in Washington DC with my family. The hotel room, restaurant, facilities and entire stay were all among the very best we have experienced in all of our travels. Highly recommended!"

"Hilton Capitol Hill is a DC Gem What in my mind really sets Hilton Capitol Hill apart from any other hotel is the Exceptional Service of all the staff. The first night I stayed in a room that was awesome but for some reason the mattress felt a little hard. Within an hour of expressing my concern, a manager personally reached out. And the manager did not just apologize but ensured that robust action was taken to resolve my concerns. By the time I finished breakfast, they had transitioned me into a new room with a mattress that was the perfect. When staying in a hotel there is nothing better than knowing that you have a hotel staff behind you that treats you with sincerity and respect. A staff that if something is not right, they solve the problem with a level of grace, kindness, and excellence in hospitality. Such excellence was displayed to me when the staff solved this mattress issue that I had when I stayed there. This exceptional customer service distinguishes Hilton Capitol Hil I believe from our hotels in DC. Whether you’re in DC for business on the Hill or a family vacation to see the monuments, the Hilton Washington DC Capitol Hill delivers a premier experience. It’s clean, stylish, placed exactly where you want to be, and has amazing staff dedicated to ensuring you have a great stay! "

"I had to wait after 5 pm to get my room because they didn’t have my room ready"

"You certainly cannot beat the location of this hotel. It’s very close to the US Capitol, and part of the National Mall. I’m not sure what the business model of Yotel is, but I’d definitely classify this as a “no frills” budget hotel. Having said that, the rooms and common areas were clean and fresh. You can tell the rooms have been updated relatively recently with mood lighting, and numerous ports to charge your electronic devices via USB. The WiFi was decent, and should be fast and robust enough for remote work. However, there wasn’t any water in the rooms, and all of the soap, shampoo, and lotion were from refillable bottles attached to the wall. These was a fairly nice restaurant in the lobby with a nice outdoor patio for eating. We weren’t able to go to the rooftop bar, as it was closed for another few weeks at the time of our stay. Here the bad… the staff were not very welcoming. There was only one courteous staff member that I interacted with. The rest were downright rude. One of the porters refused to speak with my female friend. We were together, she tried to ask a question, and he ignored her until I asked the SAME question! It was a very inauspicious beginning to our stay. Also, the last morning of our stay, there wasn’t ANY HOT WATER. There wasn’t an apology, or concession, even though we did mention itWhile I wasn’t expecting anything free, an apology would have gone a long way. In summary, it was just an “ok” place to stay. Not sure I’ll stay there again."

"Everything was great! Staff was very helpful. Signage for valet in front could be more visible but when we called, the front desk staff member directed us exactly where to go. "

"All good thx"

"Fun and Nicely decorated for a lower cost hotel. I would definitely stay there again. "